You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include The Museum of Hartlepool, the Fighting Ships Museum, the HMS Trincomalee Exhibition and a gift shop.
• Services / facilities within the grounds include the Historic Quay and Courtyard, HMS Trincomalee, a children's play area and many historic exhibits.
• HMS Trincomalee link (new tab) - click here.
• Quayside Coffee Shop link (new tab) - click here.

You are on Opening Times (April - October). Skip to the next section.

Opening Times (April - October)

• Monday 10:00 - 17:00.
• Tuesday 10:00 - 17:00.
• Wednesday 10:00 - 17:00.
• Thursday 10:00 - 17:00.
• Friday 10:00 - 17:00.
• Saturday 10:00 - 17:00.
• Sunday 10:00 - 17:00.

You are on Opening Times (November - March). Skip to the next section.

Opening Times (November - March)

• Monday 11:00 - 16:00.
• Tuesday 11:00 - 16:00.
• Wednesday 11:00 - 16:00.
• Thursday 11:00 - 16:00.
• Friday 11:00 - 16:00.
• Saturday 11:00 - 16:00.
• Sunday 11:00 - 16:00.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Hartlepool.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located in front of the building.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 8 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 348cm x 531cm (11ft 5in x 17ft 5in).
  • The nearest Blue Badge bay is 18m (19yd 2ft) from the museum entrance.
  • The furthest Blue Badge bay is 24m (26yd 9in) from the museum entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The car park surface is block paving.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Museum Entrance). Skip to the next section.

Outside Access (Museum Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the building.
  • There is ramped/sloped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically (towards you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 90cm from floor level.
  • The door(s) is/are double width but one door is locked.
  • The width of the door opening is 86cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • The automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 90cm from floor level.
  • The door(s) is/are double width but one door is locked.
  • The width of the door opening is 80cm.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is a hearing assistance system.
• The hearing assistance system is available only on request.
• The system is a portable loop.
• Staff are trained to use the system.
• This venue does play background music.
• Music is played in some of the museum areas.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are varied.

You are on Gift Shop. Skip to the next section.

Gift Shop

• The gift shop is located ahead and to the right as you enter via the museum entrance.
• There is level access throughout the gift shop.
• There is ample room for a wheelchair to manoeuvre throughout the gift shop.
• The flooring has a shiny finish that could be mistaken as wet or slippery.
• There are a range of display counters.
• The display counters and display shelves vary in height from 72cm to 178cm.
• There is a member of staff to assist if needed.

You are on Counter (Gift Shop and Ticket Sales). Skip to the next section.

Counter (Gift Shop and Ticket Sales)

• The counter is 5m (5yd 1ft) from the entrance.
• There is level access to the counter from the entrance.
• There is not a bell to attract attention.
• There is sufficient space to write or sign documents on the counter.
• The height of the counter is 97cm (3ft 2in).
• There is a lowered section.
• The height of the lowered section of the counter is 78cm.
• Lighting levels are medium.

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• Comments View
  • This counter is used for ticket sales for the different attractions and also for gift shop sales.

You are on Entrance (Museum of Hartlepool). Skip to the next section.

Entrance (Museum of Hartlepool)

• This information is for the entrance located in the gift shop, to the front right as you enter via the museum entrance.

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• Entrance View
  • There is ramped/sloped access at this entrance.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 154cm.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.
  • The lighting levels at the ramp/slope are good.

You are on Museum (Museum of Hartlepool). Skip to the next section.

Museum (Museum of Hartlepool)

• Exhibits cannot be audio described.
• Tactile signage for exhibits is not available.
• Braille signage for exhibits is not available.
• Touch tours are not available.
• Video tours are not available.
• There is a hearing assistance system.
• The hearing system is a portable loop.
• Staff are trained to use the hearing system.
• A deposit is not required for the hearing system.
• Concessions are not available.
• There is a wheelchair to borrow.
• To borrow the wheelchair, please ask at the ticket and gift shop counter.

You are on Entrance (Fighting Ships Museum). Skip to the next section.

Entrance (Fighting Ships Museum)

• This information is for the entrance located in the gift shop, to the left as you enter the building via the museum entrance.

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• Entrance View
  • There is step-free access at this entrance.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width but one door is locked.
  • The door(s) is/are heavy.
  • The width of the door opening is 90cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

You are on Other Floors (Fighting Ships Museum). Skip to the next section.

Other Floors (Fighting Ships Museum)

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• Steps View
  • The floors which are accessible by stairs are G, 1.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are low.

You are on Lift (Fighting Ships Museum). Skip to the next section.

Lift (Fighting Ships Museum)

• There is a lift for public use.
• The lift is located to the right as you enter the Fighting Ships area.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, 1.
• Wall mounted information boards are not provided at lift landings.
• The lift is approximately 4m (4yd 1ft) from the fighting ships museum entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 80cm (2ft 7in).
• The dimensions of the lift are 108cm x 140cm (3ft 7in x 4ft 7in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Museum (Fighting Ships Museum). Skip to the next section.

Museum (Fighting Ships Museum)

• Exhibits cannot be audio described.
• Tactile signage for exhibits is not available.
• Braille signage for exhibits is not available.
• Touch tours are not available.
• Video tours are not available.
• Concessions are not available.
• There is a wheelchair to borrow.
• To borrow the wheelchair, please ask at the ticket and gift shop counter.

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• Comments View
  • The museum is extremely dark as this gives an idea of life onboard a ship back in the time.
  • The floor route and exits are clearly illuminated as shown in photograph 4.

You are on Outside Access (Gift Shop and Tickets Sales to Historic Quay and Courtyard). Skip to the next section.

Outside Access (Gift Shop and Tickets Sales to Historic Quay and Courtyard)

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• Entrance View
  • This information is for the entrance located at the rear of the gift shop.
  • There is step-free access at this entrance.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The width of the door opening is 93cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

You are on Historic Quay and Courtyard. Skip to the next section.

Historic Quay and Courtyard

• The Historic Quay and Courtyard is located ahead as you exit the gift shop via the gift shop and tickets sales to historic quay and courtyard entrance.
• There is a pavement running around this area.
• The pavement is made up of stone tiles and is uneven in places.
• The pavement is over 75cm wide.
• There are some easy slopes along the pavement.
• There are some dropped kerbs along the pavement.
• The main area of the historic quay and courtyard consists of cobbles and some block paving.
• The cobbles are uneven.
• There is bench seating available at regular intervals.
• Some of the bench seating is purposely designed with a recess for wheelchair users.
• There are a variety of attractions here.
• Most shops have level access although some do have a threshold in the entrance.
• There is directional signage at regular intervals.
• The directional signage is clearly written and has good colour contrast.

You are on Outside Access (Sir William Gray Suite and Upper Gallery Entrance). Skip to the next section.

Outside Access (Sir William Gray Suite and Upper Gallery Entrance)

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• Entrance View
  • This information is for the entrance located at the front left of the courtyard as you enter via the gift shop.
  • There is step-free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The width of the door opening is 104cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

You are on Other Floors (Sir William Grey Suite and Upper Gallery). Skip to the next section.

Other Floors (Sir William Grey Suite and Upper Gallery)

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• Steps View
  • The floors which are accessible by stairs are G, 1, 2.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are medium.

You are on Lift (Sir William Grey Suite and Upper Gallery). Skip to the next section.

Lift (Sir William Grey Suite and Upper Gallery)

• There is a lift for public use.
• The lift is located ahead as you enter.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, 1, 2.
• Wall mounted information boards are not provided at lift landings.
• The lift is approximately 4m (4yd 1ft) from the Sir William Grey Suite and Upper Gallery entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 80cm (2ft 7in).
• The dimensions of the lift are 108cm x 140cm (3ft 7in x 4ft 7in).
• There are separate entry and exit doors in the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Museum (HMS Trincomalee Exhibition). Skip to the next section.

Museum (HMS Trincomalee Exhibition)

• Exhibits cannot be audio described.
• Tactile signage for exhibits is not available.
• Braille signage for exhibits is not available.
• Touch tours are not available.
• Video tours are not available.
• Concessions are not available.
• There is a wheelchair to borrow.
• To borrow the wheelchair, please ask at the ticket and gift shop counter.

You are on Children's Play Area. Skip to the next section.

Children's Play Area

• The play area is located at the far right of the courtyard.
• There is a range of play equipment including swings, roundabouts, slides and adventure play equipment.
• The surface of the area surrounding the play equipment is foam matting.
• The other areas of the play area are block paved.
• There is picnic table with seating.

You are on Parent and Baby Room (Sir William Grey Building and Upper Gallery). Skip to the next section.

Parent and Baby Room (Sir William Grey Building and Upper Gallery)

• There is a parent and baby room for public use.
• The parent and baby room is located on the ground floor of the Sir William Grey and Upper Gallery building.
• The parent and baby room is approximately 4m from the Sir William Grey Suite and Upper Gallery entrance.
• There is step-free access to the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is pictorial and written text signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 106cm (3ft 6in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 82cm.
• The wash basin tap type is twist/turn.
• There is a/are chair(s) in the parent and baby room.
• There is a chair with armrests on both sides.
• There is not a toilet in the parent and baby room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels are good.

You are on Accessible Toilet (Gift Shop). Skip to the next section.

Accessible Toilet (Gift Shop)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 8m (8yd 2ft) from the museum entrance.
  • This accessible toilet is located at the front right of the gift shop.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 90cm (2ft 11in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 140cm x 165cm (4ft 7in x 5ft 5in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 80cm (2ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is not an emergency alarm.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and non-infectious waste disposal units.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a shelf within the accessible toilet.
  • The shelf is higher than 95cm (3ft 1in).
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 44cm (1ft 5in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 112cm (3ft 8in).
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 121cm (3ft 12in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 76cm (2ft 6in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 96cm (3ft 2in).
• Comments View
  • There is a similar accessible toilet located in the courtyard and on the ground floor of the Sir William Grey and Upper Gallery building.

You are on Standard Toilet(s) (Gift Shop). Skip to the next section.

Standard Toilet(s) (Gift Shop)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located in the gift shop, to the right as you enter the building via the museum entrance.
  • The female and male toilets are approximately 7m (7yd 1ft) from the museum entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels are medium.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.