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Stonebow Unit - Jenny Lind Ward

Stonebow Road, Portfields, Hereford, HR1 2ER

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Access Guide

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Getting To (Stonebow Unit - Jenny Lind Ward)

  • The most accessible route from the Stonebow Unit parking has slight ramps or slopes and bollards.
  • Access to the Stonebow Unit - Jenny Lind Ward is via the Stonebow Unit - Main Entrance.
  • There is not a drop-off point at this entrance.
  • The Stonebow Unit - Jenny Lind Ward is located on the ground floor of the Stonebow Unit.
  • The Stonebow Unit - Jenny Lind Ward is approximately 24m from the Stonebow Unit - Main Entrance .
  • Enter through the Stonebow Unit - Main Entrance.
  • Go through the double doors ahead to the main reception.
  • Turn right at the reception desk and go through the doors to the main corridor.
  • Continue ahead then turn left at the end of the corridor.
  • Continue ahead then turn left at the end of the corridor again.
  • The Stonebow Unit - Jenny Lind Ward is on the far left.
  • Internally the most accessible route has step-free level access, manual doors and doors permanently held open.
  • There are resting areas along the route.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The following toilet facilities are available along the route; a toilet with adaptations (with left hand transfer).
  • View more information on getting to and around the hospital (opens new tab).

Parking (Stonebow Unit)

  • Car Park View
    • The car park is located in front of the Stonebow Unit.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 2 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 223cm (width) x 476cm (depth).
    • There is a marked zone to both sides and rear.
    • The width of the marked zone is 130cm.
    • The nearest designated bay is 25m from Stonebow Unit - Main Entrance.
    • The most accessible route from the Blue Badge parking has a slight ramp or slope and bollards.
    • There is no dropped kerb from the designated Blue Badge parking.
  • Charges and Restrictions View
    • This car park is for Blue Badge holders and permit holders only.
    • Parking is free for all users.
    • Clearly presented parking signs are available.
  • Electric Vehicle Charging Points View
    • There are 3 electric vehicle charging points.
    • The dimensions of the surveyed electric vehicle charging bay are 240cm (width) x 390cm (depth).
  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Car Parks View
    • There is a public car park located off Commercial Road.
    • The name of the car park is Bus Station Car Park.
    • Designated Blue Badge parking bays are available in the car park.

Entrance (Stonebow Unit - Main Entrance)

  • This entrance is located at the front of the Stonebow Unit.
  • The approach to the entrance has a bollard.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There is a key pad at a height of 124cm.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 125cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a high visual contrast.
  • There is step-free level access as you enter.

Entrance (Reception Lobby)

  • This entrance is located in the Stonebow Unit entrance corridor.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There is an intercom at a height of 127cm.
  • There are double manual doors at this entrance, however one door is locked or bolted.
  • The locked door can be opened on request.
  • The doors open towards you.
  • The width of the opening is 80cm.
  • The doors have a low visual contrast.
  • There is a push pad or push button to exit at a height of 124cm.
  • There is step-free level access as you enter.

Entrance (Stonebow Unit - Main Corridor)

  • This entrance is located to the right of reception.
  • The entrance area is not clearly signed.
  • There is step-free level access at the entrance.
  • There is a single automatic door at this entrance.
  • The door has a locked extension leaf.
  • The locked extension leaf can be opened on request.
  • The door opens towards you.
  • The width of the opening is 97cm.
  • There is a small lip on the threshold of the opening.
  • The door has a low visual contrast.
  • There is step-free level access as you enter.

Ward (Stonebow Unit - Jenny Lind Ward)

  • Ward Information View
    • This is an elderly care ward.
    • This is a shared ward.
    • There are 8 side rooms available.
    • There are 8 beds in total on the ward.
  • Location and Access View
    • There is written text signage on or near the door.
    • There is step-free level access into this ward.
    • There is an intercom at a height of 138cm.
    • The height of the hand sanitiser is 128cm.
    • There are double manual doors with a high visual contrast.
    • The doors open both ways.
    • The doors require effort to open.
    • The width of the opening is 158cm.
  • Getting Around View
    • There is step-free level access throughout.
    • The flooring is shiny.
    • The walls and floor have a high visual contrast.
    • There is background noise in this area.
    • Wayfinding signage is provided.
    • Signage is clearly visible with high contrasting colours.
    • Lighting levels were even at the time of the survey, with unshaded light sources.
    • Lighting levels are adjustable.
  • Facilities and Services View
    • Seating available on the ward includes: chairs with armrests, chairs without armrests, armchairs, sofas and benches.
    • There is not a hearing assistance system.
    • The hoist is mobile.
    • There is a relatives' room for the ward.
    • The following facilities are available for patients: a toilet with adaptations and washrooms.
    • The nearest toilet with adaptations for visitors is located off the main ward corridor.
  • Visiting Hours View
    • There are set visiting times for the ward.
    • Visiting times are 10:30 - 12:30, 13:30 - 17:30 and 18:30 - 20:30.
    • Protected meal times are between 08:00 - 08:30, 12:30 - 13:00 and 17:30 - 18:00.
    • The main lounge/dining area is used as the relatives' room.

Toilet and Changing Facilities (Jenny Lind Ward)

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located in the main lounge/dining area.
    • The toilet with adaptations has a transfer space on both sides.
  • Washroom and Shower Facilities View
    • The washroom facilities which have adaptations are located in each side room.

Room (Lounge)

  • The room is located to the rear left of the corridor .
  • The most accessible route to the room has step-free level access.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens both ways.
  • The door requires effort to open.
  • The width of the opening is 84cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests and sofas.
  • Furniture available in the room includes: coffee tables.
  • Some surface heights are suitable for wheelchair users.
  • The clear underside space of the surfaces is not suitable for wheelchair users.
  • Additional facilities/services include: a television with subtitles.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.

Exit (Garden)

  • The exit area is not clearly signed.
  • There is step-free level access at the exit.
  • There is a single manual door at this exit.
  • The door opens away from you.
  • The door is easy to open.
  • The width of the opening is 84cm.
  • There is a small lip on the threshold of the opening.
  • The door has a high visual contrast.
  • There is step-free level access as you exit.

Outdoor Spaces (Garden)

  • The following is available in this area: gardens.
  • Outdoor areas consist of block paving and bonded gravel.
  • There are footpaths throughout.
  • The majority of the paths are wide enough for wheelchair users.
  • There is step-free level access throughout all areas.
  • There are seats situated along the paths for people to rest.
  • The paths have narrow gaps and uneven surfaces.

Room (Group Room)

  • The room is located on the rear left corridor.
  • The distance from the Jenny Lind Ward entrance is 22m.
  • The most accessible route to the room has step-free level access.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door has a locked extension leaf.
  • The locked extension leaf can be opened on request.
  • The door opens both ways.
  • The door requires effort to open.
  • The width of the opening is 92cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests and chairs without armrests.
  • Furniture available in the room includes: tables.
  • The surface heights are suitable for wheelchair users.
  • The clear underside space of the surfaces is suitable for wheelchair users.
  • Additional facilities/services include: a wash basin.
  • There is no (or very little) background noise in this room.
  • Announcements are in person.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • Lighting levels are adjustable.
  • The wash basin height is 90cm.

Room (Female Lounge)

  • The room is located at the rear of the left ward corridor.
  • The most accessible route to the room has step-free level access.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens both ways.
  • The door requires effort to open.
  • The width of the opening is 87cm.
  • There is step-free level access throughout the room.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests and sofas.
  • Furniture available in the room includes: coffee tables.
  • The surface heights are not suitable for wheelchair users.
  • The clear underside space of the surfaces is not suitable for wheelchair users.
  • Additional facilities/services include: a television with subtitles.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • Lighting levels are adjustable.

Kitchen (Main Lounge/Dining Area)

  • The kitchen is located on the right when entering through the Stonebow Unit - Jenny Lind Ward entrance.
  • There is step-free level access into the kitchen.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • The flooring is shiny.
  • The walls and floor have a high visual contrast.
  • The work surface is 90cm from the floor.
  • A lowered work surface is not available.
  • Overhead and under counter cupboards are available.
  • The sink is 91cm from the floor.
  • A lowered sink is not available.
  • The sink has a lever tap.
  • Facilities within the kitchen include a fridge, a fridge freezer, a dishwasher and a microwave.
  • The following machines are at a suitable height for a wheelchair user: dishwasher.
  • Seating available in the kitchen includes: chairs with armrests, armchairs and sofas.
  • Furniture available in the kitchen includes: tables and coffee tables.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.

Exit (Courtyard)

  • The exit area is not clearly signed.
  • There is step-free level access at the exit.
  • There are double manual doors at this exit, however one door is locked or bolted.
  • The locked door can be opened on request.
  • The doors open both ways.
  • The doors require effort to open.
  • The width of the opening is 78cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a high visual contrast.
  • There is step-free level access as you exit.
  • The courtyard is located to the rear of the main lounge/dining area.

Outdoor Spaces (Courtyard)

  • The following is available in this area: a courtyard and seating.
  • Outdoor areas consist of block paving.
  • There are footpaths throughout.
  • The majority of the paths are not wide enough for wheelchair users.
  • There is step-free level access throughout all areas.
  • There are seats situated along the paths for people to rest.
  • The paths have narrow gaps and uneven surfaces.

Counter (Servery)

  • The counter is located ahead and to the right of the Lounge.
  • There is step-free level access to the counter.
  • The height of the counter is 96cm.
  • There is not a lowered section at the counter.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • The flooring is shiny.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.

Bathroom with Adaptations (Assisted Bathroom)

  • Location and Access View
    • The bathroom surveyed is located on the main ward corridor .
    • The distance from the Stonebow Unit - Jenny Lind Ward entrance is 28m.
    • The most accessible route to the bathroom has step-free level access.
    • There is step-free level access into the bathroom.
    • There is pictorial, written text and dementia friendly signage on or near the door.
    • The door opens both ways and has a high visual contrast.
    • The door requires effort to open.
    • The width of the door opening is 84cm.
    • The door has a twist lock.
    • Internally the door has a high visual contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the bathroom are 290cm (width) x 402cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet.
    • The lateral transfer space is 154cm (from the side of the toilet pan).
    • There is a wall sensor flush on the non-transfer side.
    • There is no horizontal grab rail for the toilet.
    • There are vertical grab rails on both sides of the toilet.
    • The vertical grab rails have a high visual contrast.
    • There are dropdown rails on both sides of the toilet.
    • The dropdown rails have a high visual contrast.
    • The toilet seat is 49cm from the floor.
    • The toilet seat has a high visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 77cm from the floor.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 74cm from the floor.
    • The wash basin has a sensor tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin rails have a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 127cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a high visual contrast.
    • The towel dispenser is 109cm from the floor.
    • There is not a hand dryer.
    • There is a push button emergency alarm.
    • There is a mirror.
    • There is no shelf.
    • The bathroom has a sanitary bin and a pedal bin.
    • There are no coat hooks.
    • The walls and floor have a high visual contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
    • The bathroom has a height adjustable bath.
    • The bath controls are twist turn mixer.

Toilet with Adaptations (Transfer Both Sides)

  • Location and Access View
    • The toilet surveyed is located to the rear left of the main lounge/dining area.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial, written text and dementia friendly signage on or near the door.
    • The door opens both ways and has a high visual contrast.
    • The door requires effort to open.
    • The width of the door opening is 92cm.
    • The door has a twist lock.
    • Internally the door has a high visual contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 253cm (width) x 248cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is lateral transfer space on both sides of the toilet.
    • The lateral transfer space on the left is 115cm (from the side of the toilet pan).
    • The lateral transfer space on the right is 105cm (from the side of the toilet pan).
    • There is a wall sensor flush on the right transfer side.
    • There is no horizontal grab rail for the toilet.
    • There are vertical grab rails on both sides of the toilet.
    • The vertical grab rails have a high visual contrast.
    • There are dropdown rails on both sides of the toilet.
    • The dropdown rails have a high visual contrast.
    • The toilet seat is 49cm from the floor.
    • The toilet seat has a medium visual contrast.
    • There is a wall mounted toilet roll holder which cannot be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 76cm from the floor.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 74cm from the floor.
    • The wash basin has a sensor tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a low visual contrast.
    • The soap dispenser is 97cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a medium visual contrast.
    • The towel dispenser is 92cm from the floor.
    • There is not a hand dryer.
    • There is a push button emergency alarm.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a pedal bin.
    • There are no coat hooks.
    • The walls and floor have a high visual contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.