Access Guide
Accommodation Overview
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About
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- Barn Owl Retreat is one of three accommodation options at Bettws Court Retreats, located on Orcop Hill. The properties are conveniently located for Hereford (eight miles North), Ross-On-Wye (10 miles South East) and Monmouth (12 miles South), and are within easy reach of major motorway networks.
- There is 1 bedroom available.
- There is step-free level access to the bedroom.
- Dogs are welcomed at this venue.
- Care providers and/or wheelchair accessible attractions can be recommended by the venue.
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Parking and Public Transport
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- The venue has its own car park.
- The nearest train station is Hereford.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
- View information on getting here (opens new tab) .
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Getting In and Around
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- There is ramped and stepped access at the most accessible entrance.
- By prior notice, a portable ramp can be requested to overcome the step at the door threshold.
- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: the main entrance and the access to the decking.
- Access throughout may include manual doors.
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Getting Help and Assistance
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- There is seating available.
- There is a portable hearing assistance system on request.
- You can borrow or hire the following equipment: vibrating pillows, bath mats, raised toilet seats and shower chairs.
- Additional equipment which can be borrowed or hired includes: a toilet frame, portable ramp, bed guard and easy care sheets with waterproof bed protector.
- Renting third party equipment (e.g. bed hoists or profiling beds) can be arranged through TPG, Hereford Disabled Aids or Mills Mobility Aids.
- Delivery can be arranged prior to arrival & collection following departure.
- View more information on borrowing or hiring equipment (opens new tab).
- The alternative formats documents can be provided in include: large print (on request).
- There is a water bowl available for assistance dogs.
- There is a designated assistance dog spending area.
- Related Access Guides View
Parking
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Car Park
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- The car park is located in front of Barn Owl Retreat.
- The car park is open air/surface.
- The car park surface consists of loose chippings.
- There are no designated Blue Badge parking bays available.
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Charges and Restrictions
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- This car park is for visitors only.
- Parking is free for all users.
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Electric Vehicle Charging Points
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- Electric Vehicle charging points are not available.
Entrance
- This entrance is located behind the parking.
- The entrance area is not clearly signed.
- There is not a canopy or recess which provides weather protection at the entrance.
- There is ramped and stepped access at the entrance.
- The ramp does not bypass the step.
- The ramp has a slight gradient.
- The ramp is between 75cm and 150cm wide.
- There are no handrails for the ramp.
- There is one step as you enter.
- There are no handrails for the step.
- The step is clearly marked.
- The height of the step is not between 15cm and 18cm.
- The height of the step is 7cm.
- There is a key safe at a height of 145cm.
- There is a single manual door.
- The door opens away from you.
- The width of the opening is 85cm.
- There is a small lip on the threshold of the opening.
- The door has a low colour contrast.
- There is a second, single manual door.
- The door opens towards you.
- The width of the opening is 75cm.
- The door has a low colour contrast.
- The microwave, washer dryer and cleaning equipment is located on the right before entering the second door.
- By prior notice, a portable ramp can be requested to overcome the step at the door threshold.
Kitchen with Dining
- The kitchen is located on the right after entering.
- There is step-free level access into the kitchen.
- There is room for a wheelchair user to manoeuvre.
- Some flooring is shiny and patterned.
- The walls and floor have a high colour contrast.
- The work surface is 90cm from the floor.
- A lowered work surface is not available.
- Overhead and under counter cupboards are available.
- The hob is 90cm from the floor.
- A lowered hob is not available.
- The oven is at a suitable height for a wheelchair user.
- The sink is 90cm from the floor.
- A lowered sink is not available.
- The sink has a lever mixer tap.
- Seating available in the kitchen includes: chairs without armrests.
- Furniture available in the kitchen includes: tables.
- The surface height of the tables/desks is not suitable for wheelchair users.
- The clear height under the tables/desks is not suitable for wheelchair users.
- Facilities within the kitchen include a fridge freezer, a kettle and a toaster.
- The following appliances are at a suitable height for a wheelchair user: washer dryer.
- Lighting levels vary due to the use of large glazed walls.
- Lighting levels are adjustable.
- There are blackout blinds and curtains available on the windows.
- The microwave, washer dryer and cleaning equipment are located on the right before entering the kitchen. The height of the microwave is 142cm.
- A coffee machine is available.
Lounge
- The lounge is located in the same room as the kitchen and dining table.
- There is step-free level access into the lounge.
- There is room for a wheelchair user to manoeuvre.
- The flooring is shiny and patterned.
- The walls and floor have a high colour contrast.
- Seating available in the lounge includes: armchairs and sofas.
- Furniture available in the lounge includes: coffee tables.
- There is a TV with subtitles.
- Lighting levels vary due to the use of large glazed walls.
- Lighting levels are adjustable.
- All windows have blackout blinds and curtains.
Standard Bedroom and Ensuite (Kingsize)
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Bedroom Access
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- The bedroom surveyed is located opposite the lounge.
- The distance from the lounge is 1m.
- The most accessible route to the bedroom has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access into the bedroom.
- There is no signage on or near the door.
- The door opens inwards and has a low colour contrast.
- The width of the opening is 75cm.
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Bedroom Features
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- The bedroom has a king bed.
- The top of the mattress is 70cm from the floor.
- The space under the bed is 40cm from the floor.
- There is not room for a wheelchair user to manoeuvre next to the bed.
- The flooring is shiny and patterned.
- Furniture available in the bedroom includes: a desk.
- The following is also available in this bedroom: bedside plug sockets and TV with subtitles.
- Lighting levels vary due to the use of large glazed walls.
- Lighting levels are adjustable.
- There is a terrace, which is accessed via a manual door.
- The width of the terrace door opening is 93cm.
- The width from the bottom of the bed to the wardrobe is 70cm.
- The width from the bedside to the door onto the decking is 95cm.
- There is stepped access out to the decking. The height of the step is 4cm.
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Ensuite Access
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- There is step-free level access into the ensuite.
- The ensuite door opens inwards and has a low colour contrast.
- The width of the opening is 75cm.
- Internally the door has a low colour contrast.
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Ensuite Dimensions and Features
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- The dimensions of the ensuite are 192cm (width) x 138cm (depth).
- There is not room for a wheelchair user to manoeuvre.
- There is a lateral transfer space to the right as you face the toilet.
- The lateral transfer space is 90cm (from the side of the toilet pan).
- The toilet seat has a low colour contrast.
- The toilet roll holder has a medium colour contrast.
- There is a soap dispenser, however it is not wall mounted.
- There is a hand towel for drying hands.
- There is not a hand dryer.
- The wash basin has a lever mixer tap.
- Additional features include: a mirror and coat hooks.
- The ensuite has a waste bin.
- The walls and floor have a high colour contrast.
- Lighting levels were even at the time of the survey, with unshaded light sources.
- Lighting levels are adjustable.
- The coat hook heights are 179cm and 105cm
- The toilet seat height is 41cm.
- The mirror has three different light settings.
- The ensuite has a shower with a step.
- There is an adjustable shower head which can also be detached.
- The shower controls are lever mixer.
- The shower step is 7cm.
- The shower door width is 57cm.
Outdoor Seating, Decking and Spa
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Location and Access
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- The decking can be accessed from the lounge or the bedroom. The most accessible route is through the bedroom.
- The most accessible route has step-free level access.
- There are no doors to open along the most accessible route.
- There is one step to this area.
- There are no handrails for the step.
- The step is unmarked.
- The height of the step is not between 15cm and 18cm.
- The height of the step is 4cm.
- A portable ramp is available on request.
- There is a single manual door.
- The door opens by sliding.
- There is a locked extension leaf.
- The width of the opening is 93cm.
- There is a small lip on the threshold of the opening.
- The door has a low colour contrast.
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Seating Area
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- The seating area is partially covered.
- There is step-free level access throughout the seating area.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs with armrests.
- Furniture available in this area includes: height adjustable tables.
- There is no (or very little) background noise in this area.
- The partial shade on the seating area is summer only when parasol in use.
- There is stepped access into an outdoor spa bath. The height of the spa step is 29cm.
- There are no hand rails on the bath.
- The accessible route from the lounge has a door that opens inwards, a width of 70cm with a threshold of 3.5cm and a step of 12cm.