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Bettws Court Retreats - Kestrel Retreat

Orcop, Hereford, HR2 8SF

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Access Guide

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Accommodation Overview

  • About View
    • Kestrel Retreat is one of three accommodation options at Bettws Court Retreats, located on Orcop Hill. The properties are conveniently located for Hereford (8 miles north), Ross-On-Wye (10 miles south east) and Monmouth (12 miles south) and are within easy reach of major motorway networks.
    • There is 1 bedroom available.
    • There is step-free level access to the bedroom.
    • Only assistance dogs are welcomed at this venue.
    • Care providers and/or wheelchair accessible attractions can be recommended by the venue.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is stepped access at the most accessible entrance.
    • There is step-free level access throughout the majority of areas.
    • The following areas have stepped access: the main entrance and the access to the decking.
      By prior notice, a portable ramp can be requested to overcome the step at the door threshold.
    • Access throughout may include manual doors.
  • Getting Help and Assistance View
    • There is seating available.
    • There is a portable hearing assistance system on request.
    • You can borrow or hire the following equipment: vibrating pillows, bath mats, raised toilet seats and shower chairs.
    • Additional equipment which can be borrowed or hired includes: toilet frame, portable ramp, bed guard and easy care sheets with waterproof bed protector.
    • Renting third party equipment (e.g. bed hoists or profiling beds) can be arranged through TPG, Hereford Disabled Aids or Mills Mobility Aids.
    • Delivery can be arranged prior to arrival & collection following departure.
    • View more information on borrowing or hiring equipment (opens new tab).
    • The alternative formats documents can be provided in include: large print (on request).
    • There is a water bowl available for assistance dogs.
    • There is a designated assistance dog spending area.
  • Related Access Guides View

Parking

Entrance

  • This entrance is located behind the parking.
  • The entrance area is not clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is ramped and stepped access at the entrance.
  • The ramp does not bypass the step.
  • The ramp has a slight gradient.
  • The ramp is between 75cm and 150cm wide.
  • There are no handrails for the ramp.
  • There is one step as you enter.
  • There are no handrails for the step.
  • The step is clearly marked.
  • The height of the step is not between 15cm and 18cm.
  • The height of the step is 7cm.
  • There is a key safe at a height of 145cm.
  • There is a single manual door.
  • The door opens away from you.
  • The width of the opening is 85cm.
  • There is a small lip on the threshold of the opening.
  • The door has a low colour contrast.
  • There is a second, single manual door.
  • The door opens towards you.
  • The width of the opening is 75cm.
  • The door has a low colour contrast.
  • The microwave, washer dryer and cleaning equipment are located on the right before the second door.
  • By prior notice, a portable ramp can be requested to overcome the step at the door threshold.

Kitchen with Dining

  • The kitchen is located on the right after entering.
  • There is step-free level access into the kitchen.
  • There is room for a wheelchair user to manoeuvre.
  • Some flooring is shiny and patterned.
  • The walls and floor have a medium colour contrast.
  • The work surface is 90cm from the floor.
  • A lowered work surface is not available.
  • Overhead and under counter cupboards are available.
  • The hob is 90cm from the floor.
  • A lowered hob is not available.
  • The oven is at a suitable height for a wheelchair user.
  • The sink is 90cm from the floor.
  • A lowered sink is not available.
  • The sink has lever mixer taps.
  • Seating available in the kitchen includes: chairs without armrests.
  • Furniture available in the kitchen includes: tables.
  • The surface height of the tables/desks is suitable for wheelchair users.
  • The clear height under the tables/desks is suitable for wheelchair users.
  • Facilities within the kitchen include a fridge freezer, a kettle and a toaster.
  • The following appliances are at a suitable height for a wheelchair user: washer dryer.
  • Lighting levels vary due to the use of large glazed walls.
  • Lighting levels are adjustable.
  • There are blackout blinds and curtains available on the windows.
  • The microwave, washer dryer and cleaning equipment are located on the right before entering the kitchen. The microwave is at a height of 142cm.
  • A coffee machine is available.

Lounge

  • The lounge is located in the same room as the kitchen and dining.
  • There is step-free level access into the lounge.
  • There is room for a wheelchair user to manoeuvre.
  • The flooring is shiny and patterned.
  • The walls and floor have a medium colour contrast.
  • Seating available in the lounge includes: armchairs and sofas.
  • Furniture available in the lounge includes: coffee tables.
  • There is a TV with subtitles.
  • Lighting levels vary due to the use of large glazed walls.
  • Lighting levels are adjustable.
  • All windows have blackout blinds and curtains.

Standard Bedroom and Ensuite (King Size)

  • Bedroom Access View
    • The bedroom surveyed is located opposite the lounge.
    • The distance from the lounge is 1m.
    • The most accessible route to the bedroom has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into the bedroom.
    • There is no signage on or near the door.
    • The door opens inwards and has a low colour contrast.
    • The width of the opening is 75cm.
  • Bedroom Features View
    • The bedroom has a king bed.
    • The top of the mattress is 50cm from the floor.
    • The space under the bed is 19cm from the floor.
    • There is not room for a wheelchair user to manoeuvre next to the bed.
    • The flooring is shiny and patterned.
    • Furniture available in the bedroom includes: a desk.
    • The following is also available in this bedroom: bedside plug sockets and TV with subtitles.
    • Lighting levels vary due to the use of large glazed walls.
    • Lighting levels are adjustable.
    • There is a terrace, which is accessed via a manual door.
    • The width of the terrace door opening is 93cm.
    • There is stepped access to the decking. The height of the step is 4cm.
    • The bed is a divan.
    • The width from the bottom of the bed to the wardrobe is 75cm. The width from the bottom of the bed to the wardrobe is 68cm.
  • Ensuite Access View
    • There is step-free level access into the ensuite.
    • The ensuite door opens inwards and has a low colour contrast.
    • The width of the opening is 75cm.
    • Internally the door has a low colour contrast.
  • Ensuite Dimensions and Features View
    • The dimensions of the ensuite are 192cm (width) x 138cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the right as you face the toilet.
    • The lateral transfer space is 90cm (from the side of the toilet pan).
    • The toilet seat has a low colour contrast.
    • The toilet roll holder has a medium colour contrast.
    • There is a soap dispenser, however it is not wall mounted.
    • There is a hand towel for drying hands.
    • There is not a hand dryer.
    • The wash basin has a lever mixer tap.
    • Additional features include: a mirror and coat hooks.
    • The ensuite has a waste bin.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey.
    • Lighting levels are adjustable.
    • The mirror has three different light settings.
    • The lower coat hook measures 105cm in height.
    • The ensuite has a shower with a step.
    • There is an adjustable shower head which can also be detached.
    • The shower controls are lever mixer.
    • The shower step is 7cm.
    • The shower door width is 57cm.

Outdoor Seating, Decking and Spa

  • Location and Access View
    • The decking can be accessed from the lounge or the bedroom. The most accessible route is through the bedroom.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is one step to this area.
    • There are no handrails for the step.
    • The step is unmarked.
    • The height of the step is not between 15cm and 18cm.
    • The height of the step is 4cm.
    • A portable ramp is available on request.
    • There is a single manual door.
    • The door opens by sliding.
    • There is a locked extension leaf.
    • The width of the opening is 93cm.
    • There is a small lip on the threshold of the opening.
    • The door has a low colour contrast.
  • Seating Area View
    • The seating area is partially covered.
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: chairs without armrests.
    • Furniture available in this area includes: height adjustable tables.
    • There is no (or very little) background noise in this area.
    • Partial shade in the seating area is available in the summer only, when the parasol is in use.
    • There is stepped access into an outdoor spa bath. The height of the spa step is 29cm.
    • There are no hand rails on the bath.
    • The route from the lounge has a single manual door that opens inwards, with a threshold of 3.5cm and a step of 12cm. The door opening has a width of 70cm.