Access Guide
Hotel Summary
- Getting to the Hotel View
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Hotel Information
View
- The hotel has its own parking facilities.
- There is a designated drop off point.
- The hotel has 790 rooms in total.
- There is an/are accessible room(s) within the hotel.
- The hotel has 22 accessible room(s) with accessible ensuite facilities.
- There is/are 22 accessible room(s) with a wet room/wheel in shower.
- There is/are 0 accessible room(s) with a bath.
- There is an/are adjoining room(s) available for the accessible room(s).
- There is an/are adjoining room(s) available for the standard room(s).
- The restaurant/bar facilities in this hotel include; Gild Lounge and Bar, Gild To Go, The Arbor, Brightsmith by the Water and Executive Lounge.
- Accessible toilet facilities are available.
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Additional Accessibility Aids
View
- There is not a deaf alert system at the hotel.
- Panic alarms are not available on request.
- Vibrating pillows alarms are available on request.
- Bed raisers are available on request.
- Bath steps are available on request.
- Bath seats are available on request.
- Bath mats are available on request.
- Raised toilet seats are available on request.
- Portable hoists are not available on request.
- Other auxiliary aids include; a handy bather.
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Conference and Meeting Facilities
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- Conference/meeting facilities are available.
- The conference/meeting facilities are located on the ground and mezzanine floors.
- For the Hilton Birmingham Metropole - Conference Facilities AccessAble access guide please click here (new tab).
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Spa and Leisure Facilities
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- The hotel has; a fitness suite and a swimming pool.
- For the LivingWell - Hilton Birmingham Metropole AccessAble access guide please click here (new tab).
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Safe Place(s)
View
- There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
- A meeting room can be made available by prior arrangement.
Getting Help and Assistance
- There is a Hilton Team Member available for help and assistance.
- There is not a Hilton Team Member trained in British Sign Language.
- The alternative formats documents can be provided in include; large print on request and different languages on request.
- There is an assistance dog toilet or toileting area at the venue/nearby.
- The assistance dog toilet or toileting area is located in the grounds surrounding the hotel and car park.
- Water bowls for assistance dogs are available.
- There are mobility aids available.
Drop-Off Point / Pick Up Point
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Drop-Off Point
View
- There is a designated drop-off point.
- The drop-off point is clearly marked.
- The drop-off point is located in front of the main entrance.
- The route from the drop-off point is accessible to a wheelchair user with assistance.
- Assistance may be required due to dropped kerbs.
There is not tactile paving at the dropped kerb.
Hotel Parking
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Parking
View
- The hotel does have its own parking facilities.
- The car park is located in front of the hotel.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does have a barrier control system.
- The car park surface is tarmac.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 8 designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 367cm x 596cm.
- There is a 120cm hatched zone around the Blue Badge parking bay(s).
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- Clearly marked/signposted parent and child parking bays are not available.
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Paying
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- There are parking charges for the car park.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located at the entrance to the car park.
- Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
- Parking is not free for Blue Badge holders.
- To see the parking charges please click here (opens new tab).
- Payment machines are located inside the hotel, opposite the Concierge Desk.
- There is not a payment machine at a convenient height for wheelchair users, however payment can be made at reception.
- There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
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Access from the Car Park
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are dropped kerbs.
- The entrance is clearly visible from the car park.
- The surface on the approach to the entrance is tarmac and block paving.
- There is not a road to cross between the car park and the entrance.
- There is no tactile paving on dropped kerbs between the car park and the entrance.
- The nearest designated Blue Badge parking bay is approximately 23m from the main entrance.
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Comments
View
- There is a second barrier to access the Blue Badge and Special Requirements parking bays in front of the hotel (photograph 2).
- Instructions for access to this area is provided at the second barrier (photograph 3).
Approach (Main Entrance)
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Approach
View
- The surface of the approach is block paving.
- The approach surface is uneven in places.
- There is step-free access on the approach.
Outside Access (Main Entrance)
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Entrance
View
- This information is for the entrance located at the front of the hotel.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Hilton Birmingham Metropole'.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The door(s) is/are permanently held open.
- The width of the door opening is 241cm.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The door(s) is/are permanently held open.
- The width of the door opening is 237cm.
- There is not a Hilton Team Member available for assistance at this entrance.
Approach (LivingWell and Hotel Crown - South Wing Entrance)
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Approach
View
- The surface of the approach is block paving.
- The approach surface is uneven in places.
- There is a/are fixed bollard(s) on the approach.
- The bollard(s) has/have a good colour contrast to prevent them being hazardous to visually impaired people.
- There is step-free access on the approach.
Outside Access (LivingWell and Hotel Crown - South Wing Entrance)
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Entrance
View
- This information is for the entrance located at the front left of the hotel.
- The entrance area/door is clearly signed.
- This entrance is signed with 'LivingWell Health Clubs'.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 184cm.
- There is a second set of doors.
- The door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 162cm.
- There is not a Hilton Team Member available for assistance at this entrance.
Approach (NEC Entrance)
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Approach
View
- The surface of the approach is block paving.
- There is step-free access on the approach.
Outside Access (NEC Entrance)
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Entrance
View
- This information is for the entrance located at the rear of the hotel.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Hilton Birmingham Metropole'.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- A key card is required for access at this entrance.
- The height of the key card reader is 124cm.
- A key card is required for access between 00:00 and 06:00.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 163cm.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 168cm.
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Ramp/Slope
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- There is a slope with a very easy incline.
Lobby
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Circulation
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- The type of flooring in the lobby is tiles.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- Seating in the lobby includes; bench seating, seats without armrests and armchairs.
- The lighting levels are good.
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Signage
View
- Wayfinding signage is provided.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the lobby area.
- Wayfinding signage is clearly presented/easy to read.
- Dementia friendly signage is not provided.
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Audio
View
- This lobby does play background music in public areas.
Eating and Drinking (Gild To Go)
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Location and Access
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- The following information is for the café/bar.
- The café/bar is located on the ground floor, to the front left of the lobby as you enter via the main entrance.
- There is step-free access to the café/bar.
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Service and Menus
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- Tables cannot be booked in advance.
- There is a counter where food and drink can be ordered.
- Hilton Team Members can bring food and/or drinks to tables.
- Menu types include; written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Hilton Team Members can read menus to customers if requested.
- The type of food served here is sandwiches and snacks.
- Plastic/takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- This area does not play background music.
- There is a hearing assistance system .
- The system is a portable loop.
- The hearing assistance system is available only on request.
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Service Counter(s)
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- The height of the counter is 109cm.
- There is a moveable card machine available for payment.
- The type of flooring in this area is tiles.
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Tables and Seating
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- There is ample room for a wheelchair user to manoeuvre.
- The majority of tables are accessible to wheelchair users.
- The standard height for the underside of dining tables is 64cm.
- The surface height of the highest table is 115cm.
- Some tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests on both sides.
- There are also high tables, long tables, armchairs, booths, bench seats and high stools.
- The type of flooring in this area is carpet and tiles.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The lighting levels are moderate to good.
- Access to the additional seating area is via a ramp or steps.
Concierge Desk
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Desk
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- The desk is located on the ground floor, to the front right as you enter via the main entrance.
- The desk is approximately 14m from the main entrance.
- Clear signage for the desk is not visible from the entrance.
- There is step-free access to the desk.
- There is a clear unobstructed route to the desk.
- There are no windows, TVs, glazed screens or mirrors behind the desk which could adversely affect the ability of someone to lip read.
- The desk is not placed in front of a background which is patterned.
- The lighting levels at the desk are good.
- The height of the desk is medium height (77cm - 109cm) .
- There is sufficient space to write or sign documents on the desk.
- There is a lowered section of the desk.
- The height of the lowered section at the desk is 76cm.
- There is sufficient space to write or sign documents on the lowered section of the desk.
- There is a clear knee recess beneath the low/lowered section of the desk.
- The desk is staffed.
- Clipboards can be provided to anyone who is unable to use the desk.
- There is a hearing assistance system at the desk.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 15/06/2022.
- The hearing assistance system was working at the time of testing.
- The type of flooring in this area is tiles.
Reception
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Reception
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- The reception point is located on the ground floor, on the right as you enter via the main entrance.
- The reception point is approximately 20m from the main entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step-free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is placed in front of a background which is patterned.
- The lighting levels at the reception point are good.
- The height of the reception counter is medium height (77cm - 109cm).
- There is sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- Seats can be made available for guests at reception.
- Clipboards can be provided to anyone who is unable to use the desk.
- There is a hearing assistance system.
- The type of system is a portable loop.
- The hearing assistance system is not signed.
- The hearing assistance system is located at reception.
- Hilton Team Members are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 15/06/2022.
- The hearing assistance system was working at the time of testing.
- The type of flooring in the reception area is tiles.
Eating and Drinking (Gild Bar - 24 Hour Lounge and Bar)
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Location and Access
View
- The following information is for the restaurant/bar.
- The restaurant/bar is located on the ground floor, to the left hand side of the lobby as you enter via the main entrance.
- There is ramped/sloped or stepped access to the restaurant/bar.
- For access there are double manual doors which are permanently held open.
- There is an additional area for guest to sit with entrance doors.
Step-free access is located at the rear left of the lounge and bar.
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Service and Menus
View
- Tables cannot be booked in advance.
- There is a bar where food and drink can be ordered.
- Hilton Team Members can bring food and/or drinks to tables.
- Menu types include; handheld menus and large print menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Hilton Team Members can read menus to customers if requested.
- The type of food served here is hot and cold meals and snacks.
- Plastic/takeaway cups are not available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- This area does play background music.
- Background music is played at all times, the volume can be adjusted if requested.
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Service Counter(s)
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- The height of the counter is 116cm.
- There is a moveable card machine available for payment.
- The type of flooring in this area is tiles.
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Tables and Seating
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- There is ample room for a wheelchair user to manoeuvre.
- The majority of tables are accessible to wheelchair users.
- The standard height for the underside of dining tables is 62cm.
- The surface height of the lowest table is 45cm.
- The surface height of the highest table is 115cm.
- Some tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests on both sides.
- There are also coffee tables, high tables, armchairs, sofas, bench seats, stools and high stools.
- The type of flooring in this area is carpet, tiles and wood.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The lighting levels are good.
- Lighting levels can be adjusted by a Hilton Team Member upon request.
- Lighting levels may be lower in the evening.
- Access to the additional seating area is via ramps and steps.
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Comments
View
- There are various steps throughout the bar and lounge area.
- Some of the steps have handrails on both sides.
- There is a ramp leading from the lobby to the seating area.
- The ramp has handrails on both sides and has a slight gradient, with a width of 116cm.
- There is a ramp at the rear of the bar from the Gild To Go seating area.
Ramp(s) or Slope(s) (Gild Bar -24 Hour Lounge and Bar Entrance)
- There is a ramp/slope located to the left hand side and rear of the Gild Bar.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on both sides.
- The width of the ramp/slope is 120cm.
- The lighting levels at the ramp/slope are good.
- The ramp/slope does bypass the step(s).
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Comments
View
- There are three ramps.
Step(s) (Gild Bar - 24 Hour Lounge and Bar Entrance)
- There is a/are step(s) located to the left of the Gild Bar.
- There is/are 3 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The height of the step(s) is/are 16cm.
- The going of the step(s) is/are between 30cm and 45cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- Handrails are not at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- The lighting levels at the step(s) are good.
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Comments
View
- There are 3 sets of steps to access the Gild Bar.
- Photographs 1-3 show the steps at the front of the Gild Bar.
- Photograph 4-6 show the first and second set of steps in the corridor to the right of the Gild Bar.
- Photograph 7 shows the steps leading up to a seating area at the rear of the Gild Bar.
Eating and Drinking (The Arbor)
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Location and Access
View
- The following information is for the breakfast area.
- The breakfast area is located on the ground floor, in the Crown (South Wing) side of the hotel.
- There is step-free access to the breakfast area.
- This breakfast area is for hotel guests only.
- This area may be used as a lunch area for some events.
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Service and Menus
View
- Tables cannot be booked in advance.
- There is a buffet counter and table service (on request only).
- Hilton Team Members can bring food and/or drinks to tables.
- The type of food served here is breakfasts only.
- Plastic/takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is available.
- Drinking straws are available.
- This area does not play background music.
- There is a portable card machine available for payment.
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Self-Service Counter(s)
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- The height of the counter is 85cm.
- The type of flooring in this area is tiles.
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Tables and Seating
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- There is ample room for a wheelchair user to manoeuvre.
- The majority of tables are accessible to wheelchair users.
- The standard height for the underside of dining tables is 70cm.
- The surface height of the highest table is 115cm.
- No tables are permanently fixed.
- Some chairs are permanently fixed.
- No chairs have armrests on both sides.
- There are also high tables, long tables, booths, bench seats and high stools.
- The type of flooring in this area is tiles and wood.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The lighting levels are good.
- Access to the additional seating area is via 2 steps with handrails on both sides to the right and an additional 2 steps without handrails to the rear.
Eating and Drinking (Executive Lounge)
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Location and Access
View
- The following information is for the executive lounge.
- The executive lounge is located on the ground floor, in the Crown (South Wing) side of the hotel.
- There is step-free access to the executive lounge.
- For access there are double manual doors which may be difficult to open.
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Service and Menus
View
- Tables cannot be booked in advance.
- There is a buffet counter and table service (on request only).
- Hilton Team Members can bring food and/or drinks to tables.
- The type of food served here is breakfasts, cakes and snacks.
- Drinking straws are available.
- This area does play background music.
- Background music is only played at certain times, the volume can be adjusted if requested.
- There is a portable card machine available for payment.
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Self-Service Counter(s)
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- The height of the counter is 98cm.
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Tables and Seating
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- There is ample room for a wheelchair user to manoeuvre.
- The majority of tables are accessible to wheelchair users.
- The surface height of the lowest table is 55cm.
- The surface height of the highest table is 112cm.
- Some tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests on both sides.
- There are also coffee tables, high tables, armchairs, sofas and high stools.
- The type of flooring in this area is carpet, tiles and wood.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The lighting levels are good.
- Lighting levels can be adjusted by a Hilton Team Member upon request.
- Lighting levels may be lower in the evening.
Eating and Drinking (Brightsmith by the Water)
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Location and Access
View
- The following information is for the restaurant/bar.
- The restaurant/bar is located on the ground floor, in the Crown (South Wing) side of the hotel.
- There is step-free access to the restaurant/bar.
- For access there are double manual doors which may be difficult to open.
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Service and Menus
View
- Tables cannot be booked in advance.
- There is a bar where food and drink can be ordered.
- Hilton Team Members can bring food and/or drinks to tables.
- Menu types include; handheld menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Hilton Team Members can read menus to customers if requested.
- The type of food served here is hot and cold meals and snacks.
- Plastic/takeaway cups are not available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- This area does play background music.
- Background music is only played at certain times.
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Service Counter(s)
View
- The height of the counter is 115cm.
- There is a moveable card machine available for payment.
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Tables and Seating
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- There is ample room for a wheelchair user to manoeuvre.
- The majority of tables are accessible to wheelchair users.
- The standard height for the underside of dining tables is 75cm.
- The surface height of the highest table is 110cm.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests on both sides.
- There are also high tables, long tables, sofas, stools and high stools.
- The type of flooring in this area is tiles and wood.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The lighting levels are good.
- Lighting levels may be lower in the evening.
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Comments
View
- There is an outside terrace which is accessed via two sets of sliding doors with a width of 245cm and double doors with a width of 180cm which may be difficult to open.
- On the terrace there is a mixture of seating and tables with the highest being 110cm and the lowest 43cm.
Lift (Main)
- There is a lift for public use.
- The lift is located to the right of the lobby as you enter via the main entrance.
- Signs indicating the location of the lift are not available from the entrance.
- The lift is approximately 19m from the main entrance.
- There are 2 other lifts in this location.
- The lift surveyed was Lift Lobby A.
- The other lifts have very similar/identical specifications.
- The lift is a standard lift.
- A Hilton Team Member does not need to be notified for use of the lift.
- The floors which are accessible by this lift are G, 1, 2, 3, 4 and 5.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is fair.
- The colour contrast between the external lift control plate and the wall is good.
- The clear door width is 110cm.
- The dimensions of the lift are 181cm x 152cm.
- There are no separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- There is a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing assistance system.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are good.
- There is a/are similar lift(s) available.
Other Floors
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Stairs
View
- Stairs can be used to access other floors.
- The stairs are for public use.
- The stairs are located to the front right of the hotel.
- The stairs are approximately 14m from the main entrance.
- Signs indicating the location of the stairs are not available from the entrance.
- There are manual, single doors, which may be difficult to open to enter and exit the stairwell from the first floor upwards.
- The floors which are accessible by stairs are G, 1, 2, 3, 4 and 5.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The going of the step(s) is/are not between the recommended 30cm and 45cm.
- The steps are not clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are not easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor are not provided on landings.
- The lighting levels at the steps are good.
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Comments
View
- There are similar staircases throughout the hotel.
Accessible Toilet(s) (Central Toilets)
- There is an/are accessible toilet(s) available.
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Location and Access
View
- This accessible toilet is located on the ground floor, in the corridor to the rear right as you enter via the main entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The contrast between the external door and wall is good.
- The door opens outwards.
- The door may be difficult to open.
- The door is locked by a locking handle.
- The width of the accessible toilet opening is 87cm.
- The contrast between the internal door and wall is good.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is fair.
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Toilet Features
View
- The dimensions of the accessible toilet are 138cm x 188cm.
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are low to moderate.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 70cm.
- The transfer space is obstructed by a waste disposal bin.
- There is a flush on the transfer side.
- There is not a spatula type lever flush.
- There is a lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is poor.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- The contrast between the walls and floor is poor.
- There is an emergency alarm.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are sanitary and pedal bin disposal units.
- There is not a/are not coat hook(s).
-
Additional Fixtures
View
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a colostomy bag shelf next to the toilet.
- The toilet has a cistern.
- There is a lid attached to the toilet seat.
- The height of the toilet seat above floor level is 48cm.
- The toilet seat colour contrast is poor.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 115cm.
- The contrast between the toilet roll holder and the wall is good.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 71cm.
- There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The wall fixed soap dispenser cannot be reached from seated on the toilet.
- The height of the wall fixed soap dispenser is 102cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 99cm.
- The contrast between the hand dryer and the wall is good.
-
Comments
View
- There is also a hand sanitiser with a height of 100cm available.
Standard Toilet(s) (Central Toilets)
- Standard toilet facilities are available.
-
Toilet Facilities
View
- The female and male toilets are located on the ground floor, in the corridor to the rear right as you enter via the main entrance.
- There is step-free access into the toilet(s).
- The colour contrast between the external toilet door(s) and wall(s) is good.
- There is pictorial and written text signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 88cm.
- The wash basin(s) tap type is sensor.
- Lighting levels are moderate to good.
- In the male toilets there are cubicles on one side that have level access and further toilets which are accessed via 4 steps at a height of 17cm (photograph 8).
Lift (Crown Lifts - South Wing)
- There is a lift for public use.
- The lift is located to the left hand side of the hotel, in the South Wing.
- Signs indicating the location of the lift are not available from the entrance.
- There is 1 other lift in this location.
- The other lift has very similar/identical specifications.
- The lift is a standard lift.
- A Hilton Team Member does not need to be notified for use of the lift.
- The floors which are accessible by this lift are G, 1, 2, 3, 4 and 5.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is good.
- The colour contrast between the external lift control plate and the wall is good.
- The clear door width is 95cm.
- The dimensions of the lift are 152cm x 136cm.
- There are no separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- There is a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing assistance system.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are good.
Accessible Toilet(s) (Crown Toilets - South Wing)
- There is an/are accessible toilet(s) available.
-
Location and Access
View
- This accessible toilet is located on the ground floor, to the left hand side of the hotel, to the rear left of the 24 Hour Bar and Lounge.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The contrast between the external door and wall is good.
- The door opens outwards.
- The door may be difficult to open.
- The door is locked by a lever twist.
- The width of the accessible toilet opening is 87cm.
- The contrast between the internal door and wall is good.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is fair.
-
Toilet Features
View
- The dimensions of the accessible toilet are 142cm x 210cm.
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are low to moderate.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 66cm.
- The transfer space is obstructed by a waste disposal bin.
- There is a flush, however it is not on the transfer side.
- There is not a spatula type lever flush.
- There is a lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is poor.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- The contrast between the walls and floor is poor.
- There is an emergency alarm.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are nappy/incontinence items bin and pedal bin disposal units.
- There is not a/are not coat hook(s).
-
Additional Fixtures
View
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a colostomy bag shelf next to the toilet.
- The toilet has a cistern.
- The height of the toilet seat above floor level is 48cm.
- The toilet seat colour contrast is good.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 103cm.
- The contrast between the toilet roll holder and the wall is good.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 72cm.
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The wall fixed soap dispenser cannot be reached from seated on the toilet.
- The height of the wall fixed soap dispenser is 92cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer requires hands to be inserted into the top.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 83cm.
- The contrast between the hand dryer and the wall is poor.
Standard Toilet(s) (Crown Toilets - South Wing)
- Standard toilet facilities are available.
-
Toilet Facilities
View
- The female and male toilets are located on the ground floor, to the left hand side of the hotel.
- There is step-free access into the toilet(s).
- The colour contrast between the external toilet door(s) and wall(s) is good.
- There is pictorial signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 83cm.
- The wash basin(s) tap type is sensor.
- Lighting levels are low to moderate.
Lift (Warwick Lifts - North Wing)
- There is a lift for public use.
- The lift is located to the front right of the hotel.
- The lift is clearly visible from the entrance.
- There is 1 other lift in this location.
- The other lift has very similar/identical specifications.
- The lift is a standard lift.
- A Hilton Team Member does not need to be notified for use of the lift.
- The floors which are accessible by this lift are G, 1, 2, 3, 4 and 5.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is good.
- The colour contrast between the external lift control plate and the wall is good.
- The clear door width is 82cm.
- The dimensions of the lift are 114cm x 132cm.
- There are no separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- There is not a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing assistance system.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are good.
Accessible Toilet(s) (Warwick Toilets - North Wing)
- There is an/are accessible toilet(s) available.
-
Location and Access
View
- This accessible toilet is located on the ground floor, to the right hand side of the hotel.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The contrast between the external door and wall is good.
- The door opens inwards.
- The door may be difficult to open.
- The door is locked by a locking handle.
- The width of the accessible toilet opening is 91cm.
- The contrast between the internal door and wall is good.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is good.
-
Toilet Features
View
- The dimensions of the accessible toilet are 131cm x 190cm.
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are low to moderate.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 82cm.
- The transfer space is obstructed by a sanitary bin.
- There is a flush, however it is not on the transfer side.
- There is not a spatula type lever flush.
- There is a lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is poor.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- The contrast between the walls and floor is poor.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are sanitary, nappy/incontinence items bin and pedal bin disposal units.
- There is not a/are not coat hook(s).
-
Additional Fixtures
View
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a colostomy bag shelf next to the toilet.
- The toilet has a cistern.
- There is a lid attached to the toilet seat.
- The height of the toilet seat above floor level is 48cm.
- The toilet seat colour contrast is poor.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 115cm.
- The contrast between the toilet roll holder and the wall is good.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 72cm.
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The wall fixed soap dispenser cannot be reached from seated on the toilet.
- The height of the wall fixed soap dispenser is 100cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is not placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 90cm.
- The contrast between the towel dispenser and the wall is fair.
- There is not a hand dryer.
-
Baby Changing Facilities
View
- Baby changing facilities are located within the accessible toilet.
- There is a flip down baby change table available.
- The height of the baby change table is 87cm.
Standard Toilet(s) (Warwick Toilets - North Wing)
- Standard toilet facilities are available.
-
Toilet Facilities
View
- The female toilet is located on the ground floor, to the right hand side of the hotel.
- There is step-free access into the toilet(s).
- The colour contrast between the external toilet door(s) and wall(s) is good.
- There is pictorial signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 83cm.
- The wash basin(s) tap type is sensor.
- Lighting levels are good.
-
Toilet Facilities 2
View
- The male toilet is located on the ground floor, to the right hand side of the hotel.
- There is step-free access into the toilet(s).
- The colour contrast between the external toilet door(s) and wall(s) is good.
- There is pictorial signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 83cm.
- The wash basin(s) tap type is sensor.
- Lighting levels are good.
Hotel Room Corridors
-
Circulation
View
- There are doors in corridors/walkways which have to be opened manually.
- The type of flooring in corridors/walkways is carpet.
- There is some flooring in corridors/walkways which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is good colour contrast between the walls and floor in the majority of corridors/walkways.
- Seating is available on each floor outside of the lifts.
- Seating includes; armchairs.
- The lighting levels are moderate to good.
-
Signage
View
- Wayfinding signage is provided in corridors.
- Wayfinding signage is clearly presented/easy to read.
- Dementia friendly signage is not provided.
-
Safe Place(s)
View
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
-
Audio
View
- The hotel does not play background music in room corridors.
-
Access
View
- There is step-free access throughout the building via lift(s).
Accessible Room(s) (Second Floor - Wheel in Shower)
-
Accessible Room Information
View
- The details in this section relates to the accessible room(s) with a wet room/wheel in shower.
- This type of accessible room is located on the first, second, third, fourth and fifth floors.
- There is step-free access to this type of accessible room.
- All accessible rooms of this type have similar specifications.
- Guests do not need to open a door between the lift and the room(s).
- The room surveyed has an adjoining room.
-
Bedroom Features
View
- The accessible room surveyed is located on the second floor, in the south wing of the hotel.
- The accessible room surveyed at the time of the visit was 2040.
- There is step-free access to the accessible room surveyed.
- There is numbered signage on or near the accessible room door.
- The colour contrast between the external room door and wall is good.
- The door is manual with a key card lock.
- The fob/card reader height is 110cm.
- The width of the door is 95cm.
- There are lowered spy holes available.
- The colour contrast between the internal room door and wall is good.
- The bed type is double.
- The bed height is not adjustable.
- The height of the bed is 66cm.
- The measurement between the bed base and floor is 5cm (2in).
- The bed is moveable.
- The room does not have an unobstructed minimum turning space of 150cm x 150cm next to the bed.
- Hilton Team Members can reconfigure the room furniture to create a turning space of 150cm x 150cm next to the bed.
- The height of the desk is 74cm.
- The desk is not height adjustable.
- The desk knee recess does not have the recommended dimensions of 70cm (height) x 50cm (depth).
- The height and depth of the knee recess is 69cm x 43cm.
- The room surveyed had a desk chair without armrests, an armchair and a sofa.
- Alternative seating can be requested.
- Wardrobes have been adapted to allow use from a seated position.
- Light switches are between 75cm and 120cm (4ft) from floor level.
- Electric sockets are between 40cm and 100cm (4ft) from floor level.
- Electric sockets are accessible from the bed.
- The window control type(s) for the room is a/are standard lever(s).
- The window controls are not at a suitable height for a wheelchair user.
- There is an emergency alarm in the room.
- The emergency alarm in the room is a push button.
- There is not a red flashing fire alarm beacon within the room.
- The type of flooring is carpet.
- The colour contrast between the room walls and floor is fair.
- The lighting levels in the room are low to moderate.
- The push button alarm is the left side as you face the bed.
-
Ensuite Facilities
View
- The colour contrast between the external ensuite door and wall is good.
- The ensuite door opens outwards.
- The door is easy to open.
- The door is locked by a twist lock.
- The width of the door to the ensuite is 91cm.
- The door has a horizontal grab rail.
- The colour contrast between the internal ensuite door and wall is good.
- The dimensions of the ensuite are 240cm x 250cm.
- The ensuite does have an unobstructed minimum turning space of 150cm x 150cm.
- The ensuite has not got a non-slip floor.
- The colour contrast between the ensuite walls and floor is poor.
- There is an emergency alarm within the ensuite.
- The emergency pull cord alarm in the ensuite is out of reach (higher than 10cm (4") from floor).
- There is not a red flashing fire alarm beacon within the ensuite.
- Disposal facilities are not available.
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a shelf immediately next to or behind the toilet.
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 73cm.
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The tap type is lever.
- There is a mixer tap.
- Taps do not have clear markings to indicate hot and cold settings.
- There is not a wall fixed soap dispenser.
- There is a bar of soap available.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
- There is a second wash basin at a height of 83cm.
- The lighting levels in the ensuite are good.
-
Toilet Details
View
- The height of the toilet seat above floor level is 49cm.
- The toilet seat colour contrast is poor.
- The toilet has a wall which acts as a backrest.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 135cm.
- There is a flush, however it is not on the transfer side.
- There is not a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- The colour contrast between the dropdown rail(s) and wall is poor.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet, the wall mounted grab rails are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The colour contrast between the wall-mounted grab rail(s) and wall is poor.
- The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is poor.
- The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is poor.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 43cm.
-
Shower Details
View
- The ensuite has a wheel in shower.
- The shower area is accessed via an easy slope.
- The shower head is height adjustable.
- The adjustable shower head can be placed between 105cm and 185cm when mounted.
- The shower control type is twist/turn.
- Shower controls have clear markings to indicate hot and cold settings.
- There is a flip-down/tip-up seat for the shower.
- The height of the flip-down/tip-up or fixed seat is 52cm.
- There is a/are wall-mounted grab rail(s) available for the shower.
- Horizontal and/or dropdown rails are available on both sides of the shower seat.
- There is a single vertical grab rail to assist standing users.
- The colour contrast between the shower wall-mounted grab rails and wall is poor.
- The colour contrast between the shower dropdown rail(s) and wall is/are poor.
Standard Room(s) (Second Floor - Executive Room)
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Bedroom Features
View
- The room surveyed is located on the second floor, in the Crown (South Wing) side of the hotel.
- The room surveyed at the time of the visit was 2208.
- There is step-free access to the room surveyed.
- There is numbered signage on or near the room door.
- The colour contrast between the external room door and wall is good.
- The width of the door is 77cm.
- The colour contrast between the internal room door and wall is good.
- The colour contrast between the room walls and floor is fair.
- The bed type is double.
- The height of the bed is 66cm.
- The measurement between the bed base and floor is 5cm (2in).
- Light switches are not within 120cm (3ft 11in) from floor level.
- There is not an emergency alarm in the room.
- There is not a red flashing fire alarm beacon within the room.
- The lighting levels in the room are moderate to good.
-
Ensuite Facilities
View
- The type of facilities within the ensuite include; a toilet, a wash basin, a bath and a shower.
- The colour contrast between the external ensuite door and wall is good.
- The ensuite door opens inwards.
- The width of the door to the ensuite is 68cm.
- The colour contrast between the internal ensuite door and wall is good.
- There is not an emergency alarm within the ensuite.
- There is not a red flashing fire alarm beacon within the ensuite.
- The tap type is lever.
- There is a mixer tap.
- Wall-mounted grab rails are available for the bath.
- The colour contrast between the grab rails and wall is fair.
- The colour contrast between the walls and floor in the ensuite is fair.
- The lighting levels in the ensuite are good.
-
Comments
View
- There is a step up into the shower basin.
- The step is higher than 45cm.
Standard Room(s) (Fifth Floor - Suite)
-
Bedroom Features
View
- The room surveyed is located on the fifth floor, in the south wing.
- The room surveyed at the time of the visit was 5208.
- There is step-free access to the room surveyed.
- There is numbered signage on or near the room door.
- The colour contrast between the external room door and wall is good.
- The width of the door is 77cm.
- The colour contrast between the internal room door and wall is good.
- The colour contrast between the room walls and floor is fair.
- The bed type is double.
- The height of the bed is 66cm.
- The measurement between the bed base and floor is 5cm (2in).
- Light switches are not within 120cm (3ft 11in) from floor level.
- There is not an emergency alarm in the room.
- There is not a red flashing fire alarm beacon within the room.
- The lighting levels in the room are good.
-
Ensuite Facilities
View
- The type of facilities within the ensuite include; a toilet, a wash basin, a bath and a shower.
- The colour contrast between the external ensuite door and wall is good.
- The ensuite door opens inwards.
- The width of the door to the ensuite is 67cm.
- The colour contrast between the internal ensuite door and wall is fair.
- There is not an emergency alarm within the ensuite.
- There is not a red flashing fire alarm beacon within the ensuite.
- The tap type is twist/turn.
- There is a mixer tap.
- Wall-mounted grab rails are available for the shower and bath.
- The colour contrast between the grab rails and wall is poor.
- The colour contrast between the walls and floor in the ensuite is poor.
- The lighting levels in the ensuite are good.
-
Comments
View
- There is also a standard toilet and wash room with basin upon entry into the suite. The door width is 67cm (photographs 19-21).