You are on Spa/Leisure Facilities Summary. Skip to the next section.

Spa/Leisure Facilities Summary

Collapse all Expand all

• Related Access Guide(s) View
  • For the Hilton Birmingham Metropole AccessAble access guide please click here (new tab)
  • For the Hilton Birmingham Metropole - Conference Facilities AccessAble access guide please click here (new tab)
• Leisure Facilities Information View
  • The leisure facilities are located on the ground floor, to the left hand side of the hotel.
  • Facilities include; changing areas, an accessible changing room, a sauna, a fitness suite, a hot tub, a swimming pool, a steam room and a reception.

You are on Drop-Off Point / Pick Up Point. Skip to the next section.

Drop-Off Point / Pick Up Point

Collapse all Expand all

• Drop-Off Point View
  • There is a designated drop-off point.
  • The drop-off point is clearly marked.
  • The drop-off point is located in front of the main entrance.
  • The route from the drop-off point is accessible to a wheelchair user with assistance.
  • Assistance may be required due to dropped kerbs.
    There is not tactile paving at the dropped kerb.

You are on Hotel Parking. Skip to the next section.

Hotel Parking

Collapse all Expand all

• Parking View
  • The hotel does have its own parking facilities.
  • The car park is located in front of the hotel.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 8 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 367cm x 596cm.
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Clearly marked/signposted parent and child parking bays are not available.
• Paying View
  • There are parking charges for the car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the entrance to the car park.
  • Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
  • Parking is not free for Blue Badge holders.
  • To see the parking charges please click here (opens new tab).
  • Payment machines are located inside the hotel, opposite the Concierge Desk.
  • There is not a payment machine at a convenient height for wheelchair users, however payment can be made at reception.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The entrance is clearly visible from the car park.
  • The surface on the approach to the entrance is tarmac and block paving.
  • There is not a road to cross between the car park and the entrance.
  • There is no tactile paving on dropped kerbs between the car park and the entrance.
  • The nearest designated Blue Badge parking bay is approximately 23m from the main entrance.
• Comments View
  • There is a second barrier to access the Blue Badge and Special Requirements parking bays in front of the hotel (photograph 2).
  • Instructions for access to this area is provided at the second barrier (photograph 3).

You are on Approach (LivingWell and Hotel Crown - South Wing Entrance). Skip to the next section.

Approach (LivingWell and Hotel Crown - South Wing Entrance)

Collapse all Expand all

• Approach View
  • The surface of the approach is block paving.
  • The approach surface is uneven in places.
  • There is a/are fixed bollard(s) on the approach.
  • The bollard(s) has/have a good colour contrast to prevent them being hazardous to visually impaired people.
  • There is step-free access on the approach.

You are on Outside Access (LivingWell and Hotel Crown - South Wing Entrance). Skip to the next section.

Outside Access (LivingWell and Hotel Crown - South Wing Entrance)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located at the front left of the hotel.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'LivingWell Health Clubs'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 184cm.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 162cm.
  • There is not a Hilton Team Member available for assistance at this entrance.

You are on Entrance (LivingWell Entrance). Skip to the next section.

Entrance (LivingWell Entrance)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located on the ground floor, to the left hand side of the hotel.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the opening is 161cm.

You are on Reception (LivingWell). Skip to the next section.

Reception (LivingWell)

Collapse all Expand all

• Reception View
  • The reception point is located on the ground floor, to the right as you enter via the LivingWell entrance.
  • The reception point is approximately 2m from the LivingWell entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is high (110cm+).
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section at the counter is 80cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is a clear knee recess beneath the low/lowered section of the counter.
  • The counter is staffed.
  • Seats are not available for guests at reception.
  • Clipboards can be provided to anyone who is unable to use the desk.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • The hearing assistance system is signed.
  • The hearing assistance system is located on the reception desk.
  • Hilton Team Members are trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 15/06/2022.
  • The hearing assistance system was working at the time of testing.
  • The type of flooring in the reception area is tiles.
• Comments View
  • There is seating just off the reception area through double doors towards the swimming pool.

You are on Lobby. Skip to the next section.

Lobby

Collapse all Expand all

• Circulation View
  • The type of flooring in the lobby is tiles.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are good.
• Signage View
  • Wayfinding signage is provided.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the lobby area.
  • Wayfinding signage is clearly presented/easy to read.
  • Dementia friendly signage is not provided.
• Audio View
  • This lobby does not play background music in public areas.

You are on Step(s) (Lobby). Skip to the next section.

Step(s) (Lobby)

• There is a/are step(s) located ahead as you enter the LivingWell entrance.
• The step(s) is/are used to access the self service hot drink station area of the lobby and the stairs to the gym.
• There is/are 2 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The going of the step(s) is/are between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on the left going up.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are good.

You are on Changing Area (Female). Skip to the next section.

Changing Area (Female)

Collapse all Expand all

• Changing Area View
  • There is a/are changing area(s) available.
  • The changing area that was surveyed is located to the left as you enter, opposite the reception desk.
  • The changing area is approximately 4m from reception.
  • There is step-free access to the changing area.
  • The facilities available within the changing area include; standard changing rooms/cubicles, standard showers, standard toilets and baby change facilities.
  • This is a female changing area.
  • Similar male changing area(s) are available.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 80cm.
  • The type of flooring in the changing area is tiles.
  • There is not a red flashing fire alarm beacon within the changing area.
  • The changing area is open plan with bench seating.
  • There are lockers within the changing area.
  • There is a/are locker(s) within reach for a wheelchair user.
  • There is not a water dispenser available.
  • The lighting levels in the changing area are good.
• Shower Facilities View
  • Shower facilities are available.
  • There is step-free access to the shower facilities.
  • The shower head height(s) is/are fixed.
  • The shower control type(s) is/are twist/turn.
  • There is not a/are not wall-mounted grab rail(s) available for the shower(s).
• Toilet Facilities View
  • Toilet facilities are available.
  • There is step-free access to the toilet(s).
  • An ambulant toilet with wall-mounted grab rails is not available.
  • The wash basin(s) tap type is twist/turn.
  • The lighting levels in the toilet(s) are good.
• Baby Changing Facilities View
  • Baby changing facilities are available.
  • Baby changing facilities are located in the changing area.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 92cm.

You are on Parent and Baby Room (Female Changing Area). Skip to the next section.

Parent and Baby Room (Female Changing Area)

• There is a parent and baby room for public use.
• The parent and baby room is located within the female changing area.
• The parent and baby room is approximately 16m from the Living Well entrance.
• There is step-free access into the parent and baby room.
• A team member does not need to be notified for use of the room.
• There is pictorial signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 87cm.
• There are not disposal facilities in the parent and baby room.
• There is not a wash basin in the parent and baby room.
• There is/are not chair(s) in the parent and baby room.
• There is not a toilet in the parent and baby room.
• There is not a red flashing fire alarm beacon within the room.
• The lighting levels are moderate to good.

You are on Accessible Changing Room. Skip to the next section.

Accessible Changing Room

Collapse all Expand all

• Location and Access View
  • This accessible changing room is located on the ground floor, to the rear left of the lobby area.
  • This accessible changing room is approximately 10m from the LivingWell entrance.
  • There is step-free access to the accessible changing room.
  • This is a shared changing room.
  • A key is not required for the accessible changing room.
  • There is pictorial and written text signage on or near the accessible changing room door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a locking handle.
  • The width of the door opening is 90cm.
  • The contrast between the internal door and wall is good.
  • The door does not have a horizontal grab rail.
  • The dimensions of the accessible changing room are 203cm x 272cm.
• Toilet Features View
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 137cm.
  • There is a flush on the transfer side.
  • There is not spatula type lever flush.
  • There is a lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is poor.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The contrast between the walls and floor is poor.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are pedal bin disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a colostomy bag shelf next to the toilet.
  • The toilet has a backrest and a cistern.
  • The height of the toilet seat above floor level is 48cm.
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 127cm.
  • The contrast between the toilet roll holder and the wall is poor.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 73cm.
  • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
  • The wash basin tap type is lever mixer.
  • There is not a wall fixed soap dispenser.
  • The wall fixed soap dispenser can be reached from seated on the toilet.
  • The height of the wall fixed soap dispenser is 115cm.
  • There is not a towel dispenser.
  • There is not a hand dryer.
• Accessible Shower View
  • The shower does have an unobstructed minimum 150cm x 150cm turning space.
  • There is a shower unit with a detachable shower head.
  • The shower head is height adjustable.
  • The adjustable shower head cannot be placed between 105cm and 185cm when mounted.
  • There is a flip-down/tip-up seat for the shower.
  • The seat/chair is not height adjustable.
  • The height of the flip-down/tip-up or fixed seat is 48cm.
  • There are not horizontal and/or dropdown rails available on both sides of the shower seat.
  • The colour contrast between the shower rails and wall is poor.
  • There is not a vertical grab rail for the shower.
  • There is not an emergency alarm for the shower.
• Other Facilities View
  • There is not a dry seat for changing.
  • There is a locker within the accessible changing room.
  • The locker is within reach for a wheelchair user.
  • Baby changing facilities are located within the accessible changing room.
  • There is a flip down baby change table available.
  • The height of the baby change table is 83cm.
• Comments View
  • The shower head can be placed between 105cm and 159cm when mounted.
  • There is a horizontal rail on the left only.
  • The emergency alarm is shared between the toilet and shower.

You are on Sauna. Skip to the next section.

Sauna

• There is step free access to the sauna.
• The door opens towards you (pull).
• The width of the door opening is 65cm.
• The sauna does not have an unobstructed minimum turning space of 150cm x 150cm.
• The sauna has bench seating.
• There is an emergency alarm in the sauna.

You are on Steam Room. Skip to the next section.

Steam Room

• There is step free access to the steam room.
• The door opens towards you (pull).
• The width of the door opening is 63cm.
• The steam room does not have an unobstructed minimum turning space of 150cm x 150cm.
• The steam room has bench seating.
• There is an emergency alarm in the steam room.

You are on Swimming Pool. Skip to the next section.

Swimming Pool

• The swimming pool is situated in the leisure club.
• The swimming pool can be used by members or guests.
• There is not a lifeguard for the swimming pool.
• There is not a ramped entrance into the water.
• There are steps into the swimming pool.
• There are 8 steps.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• There is a hoist for wheelchair users to access the water.
• The hoist is hydraulic.
• There is not a ladder type entrance into the water.
• There is not a wet side chair available.
• There is not an emergency alarm at poolside.
• There is a hot tub in the swimming pool area.
• There are steps for access to the hot tub.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• There is not a hoist for wheelchair users to access the hot tub.
• Seating around the pool includes sun loungers without armrests and benches with armrests.

You are on Other Floors. Skip to the next section.

Other Floors

Collapse all Expand all

• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located ahead as you enter.
  • The stairs are approximately 6m from the LivingWell entrance.
  • The stairs are clearly visible from the entrance.
  • There are manual, single doors, which may be difficult to open to enter and exit the stairwell on the first floor.
  • The floors which are accessible by stairs are G and 1.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are not between the recommended 15cm and 18cm.
  • The height of the step(s) is/are 19cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • The lighting levels at the steps are good.
• Comments View
  • The stairs can be overcome by using the Crown Lifts in the hotel to the first floor and using the first floor entrance to the leisure club.

You are on Lift (Crown Lifts - South Wing). Skip to the next section.

Lift (Crown Lifts - South Wing)

• There is a lift for public use.
• The lift is located to the left hand side of the hotel, in the South Wing.
• Signs indicating the location of the lift are not available from the entrance.
• There is 1 other lift in this location.
• The other lift has very similar/identical specifications.
• The lift is a standard lift.
• A Hilton Team Member does not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1, 2, 3, 4 and 5.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 95cm.
• The dimensions of the lift are 152cm x 136cm.
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing assistance system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Entrance (LivingWell First Floor Entrance). Skip to the next section.

Entrance (LivingWell First Floor Entrance)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located on the first floor, to the left hand side of the hotel.
  • The entrance area/door is not clearly signed.
  • There is step-free access at this entrance, via lift.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • A key card is required for access at this entrance.
  • The height of the key card reader is 114cm.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the opening is 77cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

You are on Fitness Suite (Core Stability Room). Skip to the next section.

Fitness Suite (Core Stability Room)

Collapse all Expand all

• Access to Fitness Suite View
  • The fitness suite is situated in the leisure club.
  • The fitness suite is located on the first floor.
  • The fitness suite can be used by members or guests.
  • The fitness suite is not staffed.
  • There are surveillance cameras in the fitness suite.
  • There is step free access to the fitness suite.
  • Level access is by lift.
  • The doors are manual.
  • The door opening width is 83cm.
• Fitness Suite Information View
  • Hilton Team Members receive training in assisting disabled people.
  • There is not clear manoeuvring space between equipment.
  • There is level access to all of the equipment.
  • Equipment suitable for mobility or sensory impaired users includes; free weights, cable resistance machines and arm cycles.
  • The type of flooring in the fitness suite is vinyl.
  • There is a hearing assistance system.
  • The type of system is a portable loop (on request only).
  • The hearing assistance system is signed.
  • Hilton Team Members are trained to use the hearing assistance system.
  • The hearing assistance system was not tested at the time of the survey.

You are on Step(s) (First Floor). Skip to the next section.

Step(s) (First Floor)

• There is a/are step(s) located on the first floor.
• The step(s) is/are used to access the gym from the LivingWell first floor entrance.
• There is/are 5 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are not between 15cm and 18cm.
• The height of the step(s) is/are 19cm.
• The going of the step(s) is/are between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on the right going up.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are good.

You are on Lift (Chair Stair Lift). Skip to the next section.

Lift (Chair Stair Lift)

• There is a lift for public use.
• The lift is located on the first floor, at the steps to the gym.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is a chair stair lift.
• A Hilton Team Member needs to be notified for use of the lift.

You are on Fitness Suite (Gym). Skip to the next section.

Fitness Suite (Gym)

Collapse all Expand all

• Access to Fitness Suite View
  • The fitness suite is situated in the leisure club.
  • The fitness suite is located on the first floor.
  • The fitness suite can be used by members or guests.
  • The fitness suite is not staffed.
  • There are surveillance cameras in the fitness suite.
  • There is not step free access to the fitness suite.
  • The door is manual.
  • The door opening width is 82cm.
• Fitness Suite Information View
  • Hilton Team Members receive training in assisting disabled people.
  • There is clear manoeuvring space between equipment.
  • There is level access to all of the equipment.
  • Equipment suitable for mobility or sensory impaired users includes; cable resistance machines, arm cycles and free weights.
  • The type of flooring in the fitness suite is vinyl.
  • There is a hearing assistance system.
  • The type of system is a portable loop (on request only).
  • The hearing assistance system is signed.
  • Hilton Team Members are trained to use the hearing assistance system.
  • The hearing assistance system was not tested at the time of the survey.
  • The type of flooring is a mixture of vinyl and rubber tiling.