Access Guide
Conference Facilities Summary
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Conference Facilities Information
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- The conference facilities are located on the first floor of the hotel.
- Facilities include; conference rooms and standard toilets.
- There are 5 conference / meeting rooms.
- A portable hearing assistance system is available on request.
- Hearing assistance systems are located at reception.
- Hilton Team Members are trained to use the hearing assistance system(s).
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing loop is located on reception.
- The hearing assistance system was tested on 13/08/2019.
- The hearing assistance system was not working at the time of testing.
Getting Help and Assistance
- There is a Hilton Team Member available for help and assistance.
- There is not a Hilton Team Member trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- The alternative formats documents can be provided in include; large print on request.
- There is not an assistance dog toilet or toileting area at the venue/nearby.
- Water bowls for assistance dogs are not available.
- There are not mobility aids available.
Drop-Off Point / Pick Up Point
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Drop-Off Point
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- There is a designated drop-off point.
- The drop-off point is not signposted/clearly marked.
- The drop-off point is located in front of the main entrance.
- The route from the drop-off point is accessible to a wheelchair user with assistance.
Hotel Parking
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Parking
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- The hotel have shared parking facilities.
- The hotel shares the shopping centres parking facilities.
- The car park is located beneath the hotel .
- The car park type is underground.
- The car park does not have a height restriction barrier.
- The car park does have a barrier control system.
- The barrier controls/touchscreen can be reached from the car.
- The car park surface is concrete.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 3 designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 203cm x 470cm.
- There is not a 120cm hatched zone around the Blue Badge parking bay(s).
- The dimensions of other designated Blue Badge parking bay(s) vary in size.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- Clearly marked/signposted parent and child parking bays are not available.
- All parking spaces are provided on a first come first served basis.
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Paying
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- There are parking charges for the car park.
- Parking is not free for visitors of the venue.
- Parking is not free for Blue Badge holders.
- To see the parking charges please click here (opens new tab)
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Access from the Car Park
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The entrance is not clearly visible from the car park.
- The route from the car park to the entrance is clearly signposted.
- The surface on the approach to the entrance is concrete.
- There is not a road to cross between the car park and the entrance.
- The nearest designated Blue Badge parking bay is approximately 2m from the car park entrance.
- Assistance may be required because there is/are uneven surfaces.
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Comments
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- There is valet parking only.
Off Site Parking
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Public Car Park
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- There is a car park for public use within approximately 200m (219yd).
- The public car park is located on Downing Street.
- The name of the car park is Grand Arcade Car Park.
- The car park type is underground.
- The car park surface is concrete.
- There is a/are Blue Badge parking bay(s) available within the car park.
- Clearly marked/signposted parent and child parking bays are available.
Approach
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Approach
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- The surface of the approach is stone/concrete tiles.
- The approach surface is uneven in places.
- The bollard(s) does/do not have a good colour contrast to prevent them being hazardous to visually impaired people.
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Ramp/Slope
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- There is a ramp/slope on the approach.
- The ramp/slope is permanent, has a slight gradient.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located at the front of the building on Downing Street.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Hilton'.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- There is an intercom.
- The height of the intercom is 145cm.
- The main door(s) open(s) automatically (towards you).
- The main automatic door(s) is/are push pad or push button activated.
- The push pad or push button is 100cm from floor level.
- The door(s) is/are double width.
- The width of the door opening is 150cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- There is also a revolving door next to this one.
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Ramp/Slope
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- The ramp/slope is located in front of entrance.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
Outside Access (Accessible Entrance)
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Entrance
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- This information is for the entrance located at the side of the main entrance foyer.
- The entrance area/door is not clearly signed.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically (towards you).
- The main automatic door(s) is/are push pad or push button activated.
- The push pad or push button is 84cm from floor level.
- The door(s) is/are single width.
- The width of the door opening is 90cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
Outside Access (Car Park Entrance)
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Entrance
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- This information is for the entrance located at the rear of the hotel car park.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Access to Hotel Reception'.
- There is ramped/sloped access at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- There is an intercom.
- The height of the intercom is 148cm .
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width with an open extension leaf.
- The door(s) may be difficult to open.
- The width of the door opening is 109cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- There is a second set of doors.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width with a locked extension leaf.
- The door(s) may be difficult to open.
- The width of the door opening is 87cm.
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Ramp/Slope
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- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is slight.
Reception
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Reception
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- The reception point is located ahead as you exit the lift on the first floor.
- The reception point is approximately 16m from the main entrance lift.
- The reception area/desk is clearly visible from the lift.
- There is step-free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is placed in front of a background which is patterned.
- The lighting levels at the reception point are moderate to good.
- The height of the reception counter is high (110cm+).
- There is sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- Seats are available for guests at reception.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- The hearing assistance system is located on the right of the reception desk.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 13/08/2019.
- The hearing assistance system was not working at the time of testing.
- The type of flooring in the reception area is carpet and tiles.
Other Floors (Main Entrance)
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Stairs
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- Stairs can be used to access other floors.
- The stairs are for public use.
- The stairs are located ahead as you enter the main entrance.
- The stairs are approximately 5m from the main entrance.
- The stairs are clearly visible from the entrance.
- The floors which are accessible by stairs are G and 1.
- There are 15+ steps between floors.
- The height of the step(s) is/are not between the recommended 15cm and 18cm.
- The height of the step(s) is/are 19cm.
- The going of the step(s) is/are between the recommended 30cm and 45cm.
- The steps are not clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor are provided on landings.
- The lighting levels at the steps are moderate to good.
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Escalator(s)
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- Escalators can be used to access other floors.
- The escalator(s) is/are located ahead as you enter the main entrance.
- The escalator(s) is/are clearly visible from the entrance.
- The escalators only go up.
- The floors which are accessible by escalator(s) are G and 1.
- The escalator(s) steps are not clearly marked.
- The foot and head of the escalator(s) are clearly marked.
- There is a bollard at the foot of the escalator(s).
- The lighting levels at the escalator(s) are moderate to good.
Lift (Main Entrance)
- There is a lift for public use.
- The lift is located to the left as you enter the main entrance.
- The lift is clearly visible from the entrance.
- The lift is approximately 5m from the main entrance.
- The lift is a standard lift.
- A Hilton Team Member does not need to be notified for use of the lift.
- The floors which are accessible by this lift are C, 0 and 1.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are not within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is good.
- The colour contrast between the external lift control plate and the wall is good.
- The clear door width is 110cm.
- The dimensions of the lift are 177cm x 146cm.
- There are separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- There is a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing assistance system.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are good.
Lobby
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Circulation
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- The type of flooring in the lobby is carpet.
- There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- Seating in the lobby includes; seats with armrests.
- The lighting levels are moderate to good.
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Signage
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- Wayfinding signage is provided.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the lobby area.
- Wayfinding signage is clearly presented/easy to read.
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Audio
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- This lobby does not play background music in public areas.
Conference Room(s) (Hawking Room)
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Access to the Room
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- The room surveyed was Hawking.
- Hawking is located ahead as you enter the conference area on the first floor.
- There is not wayfinding signage for the room.
- There is clear signage for the room (on or near the door).
- There is written signage for the room, in upper and lower case lettering, that is clearly visible.
- Colleagues can provide assistance getting to the room.
- The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- There is step free access into the room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 86cm.
- The colour contrast between the external door and wall is good.
- The colour contrast between the internal door and wall is good.
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Room Details
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- The hearing assistance system is not signed.
- There is not fixed furniture within the room.
- There is sufficient space for a wheelchair user to turn within the room.
- A height adjustable desk is not available.
- There is a/are chair(s) with armrests on both sides within the room.
- There are potential trip hazards within the room.
- The type of flooring in the room is carpet.
- There is flooring in the room which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The colour contrast between the walls and floor is good.
- The lighting levels are good.
Standard Toilet(s)
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Toilet Facilities
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- The female and male toilets are located on the first floor, at the rear of the conferencing area.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 30m from the conference area entrance.
- The colour contrast between the external toilet door(s) and wall(s) is poor.
- There is pictorial signage on or near the toilet door.
- It was not possible to access the female toilet.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 85cm.
- The wash basin(s) tap type is lever mixer.
- Lighting levels are low to moderate.