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LivingWell Health Club - Hilton Cambridge

Downing Street, Cambridge, CB2 3DT

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Access Guide

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Spa/Leisure Facilities Summary

Getting Help and Assistance

  • There is a Hilton Team Member available for help and assistance.
  • There is not a Hilton Team Member trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • The alternative formats documents can be provided in include; large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are not available.
  • There are not mobility aids available.

Drop-Off Point / Pick Up Point

  • Drop-Off Point View
    • There is a designated drop-off point.
    • The drop-off point is not signposted/clearly marked.
    • The drop-off point is located in front of the main entrance.
    • The route from the drop-off point is accessible to a wheelchair user with assistance.

Hotel Parking

  • Parking View
    • The hotel have shared parking facilities.
    • The hotel shares the shopping centres parking facilities.
    • The car park is located beneath the hotel .
    • The car park type is underground.
    • The car park does not have a height restriction barrier.
    • The car park does have a barrier control system.
    • The barrier controls/touchscreen can be reached from the car.
    • The car park surface is concrete.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 3 designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 203cm x 470cm.
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • Clearly marked/signposted parent and child parking bays are not available.
    • All parking spaces are provided on a first come first served basis.
  • Paying View
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The entrance is not clearly visible from the car park.
    • The route from the car park to the entrance is clearly signposted.
    • The surface on the approach to the entrance is concrete.
    • There is not a road to cross between the car park and the entrance.
    • The nearest designated Blue Badge parking bay is approximately 2m from the car park entrance.
    • Assistance may be required because there is/are uneven surfaces.
  • Comments View
    • There is valet parking only.

Off Site Parking

  • Public Car Park View
    • There is a car park for public use within approximately 200m (219yd).
    • The public car park is located on Downing Street.
    • The name of the car park is Grand Arcade Car Park.
    • The car park type is underground.
    • The car park surface is concrete.
    • There is a/are Blue Badge parking bay(s) available within the car park.
    • Clearly marked/signposted parent and child parking bays are available.

Approach

  • Approach View
    • The surface of the approach is stone/concrete tiles.
    • The approach surface is uneven in places.
    • The bollard(s) does/do not have a high colour contrast to prevent them being hazardous to visually impaired people.
  • Ramp/Slope View
    • There is a ramp/slope on the approach.
    • The ramp/slope is permanent, has a slight gradient.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building on Downing Street.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Hilton'.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is an intercom.
    • The height of the intercom is 145cm.
    • The main door(s) open(s) automatically (towards you).
    • The main automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 100cm from floor level.
    • The door(s) is/are double width.
    • The width of the door opening is 150cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is also a revolving door next to this one.
  • Ramp/Slope View
    • The ramp/slope is located in front of entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.

Outside Access (Accessible Entrance)

  • Entrance View
    • This information is for the entrance located at the side of the main entrance foyer.
    • The entrance area/door is not clearly signed.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (towards you).
    • The main automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 84cm from floor level.
    • The door(s) is/are single width.
    • The width of the door opening is 90cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

Outside Access (Car Park Entrance)

  • Entrance View
    • This information is for the entrance located at the rear of the hotel car park.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Access to Hotel Reception'.
    • There is ramped/sloped access at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is an intercom.
    • The height of the intercom is 148cm .
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width with an open extension leaf.
    • The door(s) may be difficult to open.
    • The width of the door opening is 109cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width with a locked extension leaf.
    • The door(s) may be difficult to open.
    • The width of the door opening is 87cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.

Concierge Desk

  • Desk View
    • The desk is located to the right as you enter the main entrance.
    • The desk is approximately 3m from the main entrance.
    • The desk is clearly visible from the entrance.
    • There is step-free access to the desk.
    • There is a clear unobstructed route to the desk.
    • There are no windows, TVs, glazed screens or mirrors behind the desk which could adversely affect the ability of someone to lip read.
    • The desk is not placed in front of a background which is patterned.
    • The lighting levels at the desk are moderate to good.
    • The height of the desk is high (110cm+) .
    • There is sufficient space to write or sign documents on the desk.
    • There is not a lowered section of the desk.
    • The desk is not staffed.
    • There is not a hearing assistance system at the desk.
    • The type of flooring in this area is tiles.

Fitness Suite

  • Access to Fitness Suite View
    • The fitness suite is situated in the hotel .
    • The fitness suite is located on the ground floor.
    • The fitness suite is for the use of hotel guests only.
    • The fitness suite is not staffed.
    • There are surveillance cameras in the fitness suite.
    • There is step free access to the fitness suite.
    • The door is manual.
    • The door opening width is 85cm.
  • Fitness Suite Information View
    • There is clear manoeuvring space between equipment.
    • There is level access to all of the equipment.
    • Equipment suitable for mobility or sensory impaired users includes; upper body machines where fixed seats can be removed, cable resistance machines and free weights.
    • The type of flooring in the fitness suite is vinyl.
    • There is not a hearing assistance system.
  • Comments View
    • The height of the hotel guests keycard reader is 102cm.
    • The height of the members card reader 130cm.
    • The height of the exit button for the fitness suite is 107cm.
    • Emergency pull chord alarms are located in the fitness suite.

Accessible Changing Room

  • Location and Access View
    • This accessible changing room is located to the right as you enter the fitness suite.
    • This accessible changing room is approximately 6m from the fitness suite entrance.
    • There is step-free access to the accessible changing room.
    • This is a shared changing room.
    • A key is not required for the accessible changing room.
    • There is pictorial and written text signage on or near the accessible changing room door.
    • The contrast between the external door and wall is high.
    • The door opens outwards.
    • The door may be difficult to open.
    • The door is locked by a lever twist.
    • The width of the door opening is 86cm.
    • The contrast between the internal door and wall is high.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is high.
    • The dimensions of the accessible changing room are 236cm x 267cm.
  • Toilet Features View
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 110cm.
    • The transfer space is obstructed by a sanitary bin and a waste disposal bin.
    • There is a flush on the transfer side.
    • There is spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is high.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is high.
    • The contrast between the walls and floor is high.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and pedal bin disposal units.
    • There is a/are coat hook(s).
    • There are coat hooks in the toilet at 116cm and 176cm from the floor.
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a colostomy bag shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm.
    • The toilet seat colour contrast is low.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The contrast between the toilet roll holder and the wall is high.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser can be reached from seated on the toilet.
    • The height of the wall fixed soap dispenser is 98cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 83cm.
    • The contrast between the towel dispenser and the wall is high.
    • There is not a hand dryer.
  • Accessible Shower View
    • The shower does have an unobstructed minimum 150cm x 150cm turning space.
    • There is not a shower unit with a detachable shower head.
    • The shower head height is fixed.
    • The adjustable shower head cannot be placed between 105cm and 185cm when mounted.
    • There is a flip-down/tip-up seat for the shower.
    • The seat/chair is not height adjustable.
    • The height of the flip-down/tip-up or fixed seat is 48cm.
    • Horizontal and/or dropdown rails are available on both sides of the shower seat.
    • The colour contrast between the shower rails and wall is high.
    • There is a vertical grab rail for the shower.
    • The colour contrast between the vertical grab rail(s) for the shower and wall is high.
    • There is not an emergency alarm for the shower.
  • Other Facilities View
    • There is a bench for changing.
    • There is not a locker within the accessible changing room.

Changing Area

  • Changing Area View
    • There is a/are changing area(s) available.
    • The changing area that was surveyed is located to the right as you enter the fitness suite.
    • There is step-free access to the changing area.
    • The facilities available within the changing area include; standard showers and standard toilets.
    • This is a shared changing area.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 76cm.
    • The type of flooring in the changing area is vinyl.
    • There is a red flashing fire alarm beacon within the changing area.
    • The changing area is made up of cubicles.
    • There are not lockers within the changing area.
    • There is not a water dispenser available.
    • The lighting levels in the changing area are moderate to good.
  • Shower Facilities View
    • Shower facilities are available.
    • There is stepped access to the shower facilities.
    • There is a shallow step to access the shower cubicle.
    • The shower head height(s) is/are fixed.
    • The shower control type(s) is/are twist/turn.
    • There is no seat for the shower(s).
    • There is a/are wall-mounted grab rail(s) available for the shower(s).
  • Toilet Facilities View
    • Toilet facilities are available.
    • There is step-free access to the toilet(s).
    • An ambulant toilet with wall-mounted grab rails is not available.
    • The wash basin(s) tap type is lever.
    • The lighting levels in the toilet(s) are moderate to good.
  • Baby Changing Facilities View
    • Baby changing facilities are not available.