Access Guide
Hotel Summary
- Getting to the Hotel View
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Hotel Information
View
- The hotel does not have its own parking facilities.
- There is a designated drop off point.
- The hotel has 423 rooms in total.
- There is an/are accessible room(s) within the hotel.
- The hotel has 6 accessible room(s) with accessible ensuite facilities.
- There is/are 5 accessible room(s) with a wet room/wheel in shower.
- There is/are 1 accessible room(s) with a bath.
- There is an/are adjoining room(s) available for the accessible room(s).
- There is an/are adjoining room(s) available for the standard room(s).
- The restaurant/bar facilities in this hotel include; 146 Paddington, Carriages and the Lounge.
- Accessible toilet facilities are available.
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Additional Accessibility Aids
View
- There is a deaf alert system at the hotel.
- Panic alarms are available on request.
- Vibrating pillows alarms are available on request.
- Bath seats are available on request.
- Bath mats are available on request.
- Portable hoists are not available on request.
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Conference and Meeting Facilities
View
- Conference/meeting facilities are available.
- The conference/meeting facilities are located on the ground floor and level 1.
- For the Hilton London Paddington - Conference Facilities AccessAble access guide please click here (new tab).
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Spa and Leisure Facilities
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- The hotel has; a fitness suite.
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Safe Place(s)
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- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
Getting Help and Assistance
- There is a Hilton Team Member available for help and assistance.
- There is not a Hilton Team Member trained in British Sign Language.
- The alternative formats documents can be provided in include; large print on request and different languages on request.
- There is not an assistance dog toilet or toileting area at the venue/nearby.
- Water bowls for assistance dogs are available.
- There are mobility aids available.
- The mobility aids available include wheelchairs and shower chairs.
- To obtain mobility aids please contact reception.
Drop-Off Point / Pick Up Point
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Drop-Off Point
View
- There is a designated drop-off point.
- The drop-off point is signposted but have no markings.
- The drop-off point is located in front of the hotel main entrance.
- The route from the drop-off point is accessible to a wheelchair user unaided.
Off Site Parking
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Public Car Park
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- There is not a car park for public use within approximately 200m (219yd).
Approach (Hotel Main Entrance and Accessible Entrance)
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Approach
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- The surface of the approach is stone/concrete tiles.
- There is step-free access on the approach.
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Comments
View
- There are rubber mats on the approach to the hotel main entrance.
Outside Access (Hotel Main Entrance)
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Entrance
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- This information is for the entrance located at the front of the hotel.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Hilton Paddington'.
- There is stepped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 90cm.
- There is also a revolving door next to this one.
- There is a Hilton Team Member available for assistance at this entrance.
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Step(s)
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- The step(s) is/are located in front of the entrance.
- There is/are 4 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 10cm.
- The going of the step(s) is/are between 30cm and 45cm.
- There is not a/are not handrail(s) at the step(s).
Outside Access (Accessible Entrance)
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Entrance
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- This information is for the entrance located at the front of the hotel.
- The entrance area/door is not clearly signed.
- There is step-free access at this entrance, via lift.
- There is not a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- There is a bell/buzzer.
- The height of the bell/buzzer is 86cm.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 112cm.
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Ramp/Slope
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- The ramp/slope is located beyond the entrance.
- The gradient of the ramp/slope is steep.
- The ramp/slope is portable.
- Please contact reception for use of the portable ramp.
- There is not a/are not handrail(s) at the ramp.
- The width of the ramp/slope is 75cm.
- The lighting levels at the ramp/slope are good.
- The ramp/slope does bypass the step(s).
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Step(s)
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- The step(s) is/are located beyond the entrance.
- There is/are 4 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The going of the step(s) is/are between 30cm and 45cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on the left going up the step(s).
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- The lighting levels at the step(s) are good.
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Lift
View
- There is a lift to access this entrance.
- The lift does bypass the ramp/slope.
- The lift does bypass the step(s).
Lift (Accessible Entrance)
- There is a lift for public use.
- The lift is located beyond the accessible entrance.
- The lift is clearly visible from the entrance.
- The lift is approximately 2m from the accessible entrance.
- The lift is a stair lift.
- A Hilton Team Member needs to be notified for use of the lift.
- The platform lift accesses a small level change.
- There is not a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- The clear door width is 80cm.
- The dimensions of the lift are 80cm x 106cm.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does not have tactile markings.
- The lighting levels in the lift are good.
Entrance (Paddington Station)
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Entrance
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- This information is for the entrance located in Paddington Station.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Hilton'.
- There is ramped/sloped access at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- There is a bell/buzzer.
- The height of the bell/buzzer is 104cm (3ft 5in).
- The main door(s) open(s) both ways.
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the opening is 208cm.
- There is a second set of doors.
- The door(s) open(s) both ways.
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the opening is 154cm.
- There is not a member of staff available for assistance at this entrance.
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Ramp/Slope
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- The ramp/slope is located between the two sets of doors.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on the left going up the ramp.
- The lighting levels at the ramp/slope are good.
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Comments
View
- The assistance bell is located between the two sets of doors.
Outside Access (146 Paddington External Entrance)
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Entrance
View
- This information is for the entrance located at the front of the hotel, on the left hand side.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Time Stops Here @ 146'.
- There is stepped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width but one door is locked.
- The door(s) may be difficult to open.
- The width of the door opening is 78cm.
- There is a second set of doors.
- The door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 130cm.
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Step(s)
View
- The step(s) is/are located in front of the entrance.
- There is/are 6 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The going of the step(s) is/are between 30cm and 45cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides of the step(s).
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
Lobby
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Circulation
View
- The type of flooring in the lobby is carpet and tiles.
- There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- Seating in the lobby includes; a mixture of seats with and without armrests.
- The lighting levels are good.
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Signage
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- Wayfinding signage is not provided.
- Dementia friendly signage is not provided.
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Audio
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- This lobby does play background music in public areas.
Reception (Main)
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Reception
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- The reception point is located to the right from the hotel main entrance.
- The reception point is approximately 3m from the hotel main entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step-free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is not placed in front of a background which is patterned.
- The lighting levels at the reception point are good.
- The height of the reception counter is high (110cm+).
- There is sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- Seats are available for guests at reception.
- Clipboards can be provided to anyone who is unable to use the desk.
- There is a hearing assistance system.
- The type of system is a portable loop.
- The hearing assistance system is signed.
- The hearing assistance system is located on the left hand side of reception.
- Hilton Team Members are not trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 27/11/2019.
- The hearing assistance system was working at the time of testing.
- The type of flooring in the reception area is carpet and tiles.
Concierge Desk
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Desk
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- The desk is located to the left from the hotel main entrance.
- The desk is approximately 2m from the hotel main entrance.
- The desk is clearly visible from the entrance.
- There is step-free access to the desk.
- There is a clear unobstructed route to the desk.
- There are no windows, TVs, glazed screens or mirrors behind the desk which could adversely affect the ability of someone to lip read.
- The desk is not placed in front of a background which is patterned.
- The lighting levels at the desk are good.
- The height of the desk is high (110cm+) .
- There is sufficient space to write or sign documents on the desk.
- There is not a lowered section of the desk.
- The desk is staffed.
- Clipboards can be provided to anyone who is unable to use the desk.
- There is not a hearing assistance system at the desk.
- The type of flooring in this area is tiles.
Ramp(s) or Slope(s) (Lobby)
- There is a ramp/slope located in the lobby.
- The ramp/slope is used to access the lifts, executive lounge and Carriages.
- The gradient of the ramp/slope is slight.
- The lighting levels at the ramp/slope are good.
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Comments
View
- Background music is played in Carriages and the lobby.
Entrance (146 Paddington Internal)
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Entrance
View
- This information is for the entrance located to the left from the hotel main entrance.
- The entrance area/door is clearly signed.
- There is step-free access at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) is/are permanently held open.
- The width of the opening is 146cm.
- There is a second set of doors.
- The door(s) open(s) away from you (push).
- The door(s) is/are double width.
- The door(s) is/are permanently held open.
- The width of the opening is 138cm.
Eating and Drinking (146 Paddington)
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Location and Access
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- The following information is for the bar.
- The bar is located to the left from reception.
- There is step-free access to the bar.
- For access there are double manual doors which are permanently held open.
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Service and Menus
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- Tables can be booked in advance.
- There is full table service and a bar where food and drink can be ordered.
- Hilton Team Members can bring food and/or drinks to tables.
- Menu types include; handheld menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Hilton Team Members can read menus to customers if requested.
- The type of food served here is hot and cold meals and snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- This area does play background music.
- Background music is played at all times.
- There is not a hearing assistance system .
- There is a portable card machine available for payment.
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Service Counter(s)
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- The height of the counter is 118cm.
- There is a moveable card machine available for payment.
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Tables and Seating
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- There is ample room for a wheelchair user to manoeuvre.
- The majority of tables are accessible to wheelchair users.
- The standard height for the underside of dining tables is 70cm.
- The surface height of the lowest table is 37cm.
- The surface height of the highest table is 110cm.
- No tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests on both sides.
- There are also coffee tables, high tables, armchairs, sofas, booths and high stools.
- The type of flooring in this area is carpet, vinyl and laminate.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The lighting levels are adjustable.
- Lighting levels can be adjusted by a Hilton Team Member upon request.
- Lighting levels may be lower in the evening.
- Access to the additional seating area is via two 16cm high steps without handrails.
Toilet with Adaptations (146 Paddington - Left Transfer)
- There is an/are accessible toilet(s) available.
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Location and Access
View
- This accessible toilet is located at the rear of the bar.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The contrast between the external door and wall is low.
- The door opens outwards.
- The door is easy to open.
- The door is locked by a twist lock.
- The width of the accessible toilet opening is 87cm.
- The contrast between the internal door and wall is high.
- The door does not have a horizontal grab rail.
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Toilet Features
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- The dimensions of the accessible toilet are 157cm x 214cm.
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 87cm.
- The transfer space is obstructed by a sanitary bin.
- There is a flush, however it is not on the transfer side.
- There is not a spatula type lever flush.
- There is a lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is low.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on the right.
- There is not a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is low.
- The contrast between the walls and floor is medium.
- There is not an emergency alarm.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are sanitary disposal units.
- There is not a/are not coat hook(s).
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Additional Fixtures
View
- There is not a mirror.
- There is not a colostomy bag shelf next to the toilet.
- The toilet has a backrest and a cistern.
- The height of the toilet seat above floor level is 48cm.
- The toilet seat colour contrast is low.
- There is not a toilet roll holder.
- There is a wash basin.
- The wash basin and tap(s) cannot be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- There are no vertical wall-mounted grab rails at the wash basin.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The wall fixed soap dispenser can be reached from seated on the toilet.
- The height of the wall fixed soap dispenser is 124cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The contrast between the hand dryer and the wall is low.
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Comments
View
- There is a door to access the accessible toilet area (photograph 1).
- The door is single, heavy and opens away from you (push).
- The width of the door opening is 103cm.
Standard Toilet(s) (146 Paddington)
- Standard toilet facilities are available.
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Toilet Facilities
View
- The female and male toilets are located at the rear of the bar.
- There is step-free access into the toilet(s).
- The colour contrast between the external toilet door(s) and wall(s) is high.
- There is pictorial signage on or near the toilet door.
- It was not possible to access the female toilet.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 78cm.
- The wash basin(s) tap type is sensor.
- Lighting levels are good.
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Comments
View
- There is a door to access the standard toilet area (photograph 1).
- The door is single, heavy and opens away from you (push).
- The width of the door opening is 103cm.
Eating and Drinking (Carriages)
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Location and Access
View
- The following information is for the restaurant.
- The restaurant is located to the rear left of the hotel.
- There is step-free access to the restaurant.
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Service and Menus
View
- Tables can be booked in advance.
- There is full table service, a buffet counter and a self-service counter.
- Hilton Team Members can bring food and/or drinks to tables.
- Menu types include; handheld menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Hilton Team Members can read menus to customers if requested.
- The type of food served here is hot and cold meals and snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- This area does not play background music.
- There is not a hearing assistance system .
- There is a portable card machine available for payment.
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Service Counter(s)
View
- The height of the counter is 110cm.
- There is a moveable card machine available for payment.
- The type of flooring in this area is vinyl.
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Self-Service Counter(s)
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- The height of the counter is 90cm.
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Tables and Seating
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- There is ample room for a wheelchair user to manoeuvre.
- The majority of tables are accessible to wheelchair users.
- The standard height for the underside of dining tables is 71cm.
- No tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests on both sides.
- There are also armchairs and bench seats.
- The type of flooring in this area is carpet and laminate.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The lighting levels are adjustable.
- Lighting levels can be adjusted by a Hilton Team Member upon request.
- Lighting levels may be lower in the evening.
Step(s) (Carriages)
- There is a/are step(s) located to the right of the restaurant.
- The step(s) is/are used to access additional seating.
- There is/are 1 step(s).
- The height of the step(s) is/are not between 15cm and 18cm.
- The going of the step(s) is/are between 30cm and 45cm.
- There is not a/are not handrail(s) at the step(s).
- The lighting levels at the step(s) are good.
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Comments
View
- The height of the steps range from 13cm - 24cm.
- Steps in Carriages were not clearly marked – fluorescent tape has been added.
Entrance (Executive Lounge)
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Entrance
View
- This information is for the entrance located at the rear of the hotel.
- The entrance area/door is clearly signed.
- There is step-free access at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- A key card is required for access at this entrance.
- The height of the key card reader is 120cm.
- The main door(s) open(s) away from you (push).
- The door(s) is/are double width.
- The door(s) is/are permanently held open.
- The width of the opening is 122cm.
- There is a second set of doors.
- The door(s) open(s) towards you (pull).
- The door(s) is/are double width but one door is locked.
- The door(s) may be difficult to open.
- The width of the opening is 60cm.
- There is a member of staff available for assistance at this entrance.
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Comments
View
- The key card reader is located at the second doors.
Reception (Executive Lounge)
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Reception
View
- The reception point is located to the right from the executive lounge entrance.
- The reception point is approximately 3m from the executive lounge entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step-free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is placed in front of a background which is patterned.
- The lighting levels at the reception point are good.
- The height of the reception counter is high (110cm+).
- There is sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- Seats are not available for guests at reception.
- Clipboards can be provided to anyone who is unable to use the desk.
- There is not a hearing assistance system.
- The type of flooring in the reception area is tiles.
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Comments
View
- The area that was previously used as a reception desk is no longer manned and is no longer utilised for reception purposes.
Step(s) (Executive Lounge)
- There is a/are step(s) located between the entrance and the lounge.
- There is/are 2 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 11cm.
- The going of the step(s) is/are between 30cm and 45cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- The lighting levels at the step(s) are good.
Eating and Drinking (Executive Lounge)
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Location and Access
View
- The following information is for the executive lounge.
- The executive lounge is located on the ground floor, at the rear of the hotel.
- There is step-free access to the executive lounge.
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Service and Menus
View
- Tables cannot be booked in advance.
- There is a buffet counter and a self-service counter.
- Hilton Team Members can bring food and/or drinks to tables.
- The type of food served here is hot and cold meals and snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- This area does not play background music.
- There is not a hearing assistance system .
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Self-Service Counter(s)
View
- The height of the counter is 85cm.
- The type of flooring in this area is wood.
- Lighting levels can be adjusted by a Hilton Team Member upon request.
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Tables and Seating
View
- The majority of tables are accessible to wheelchair users.
- The standard height for the underside of dining tables is 72cm.
- The surface height of the lowest table is 43cm.
- The surface height of the highest table is 98cm.
- Some tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests on both sides.
- There are also coffee tables, high tables, long tables, sofas and high stools.
- The type of flooring in this area is carpet and wood.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are good.
- Lighting levels can be adjusted by a Hilton Team Member upon request.
- Lighting levels may be lower in the evening.
- There are two meeting rooms in the Executive Lounge; Severn and Tamar (photographs 10 and 11).
Standard Toilet(s) (Executive Lounge)
- Standard toilet facilities are available.
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Toilet Facilities
View
- The female and male toilets are located to the right hand side of the executive lounge.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 10m from the executive lounge entrance.
- The colour contrast between the external toilet door(s) and wall(s) is high.
- There is pictorial signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 85cm.
- The wash basin(s) tap type is lever mixer.
- Lighting levels are moderate to good.
Other Floors (Reception)
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Stairs
View
- Stairs can be used to access other floors.
- The stairs are for public use.
- The stairs are located to the left of reception.
- The stairs are clearly visible from the entrance.
- There are manual, double doors, which may be difficult to open to enter and exit the stairwell on the first floor, on the second floor, on the third floor and on the fourth floor.
- The floors which are accessible by stairs are G, 1, 2, 3 and 4.
- There are 15+ steps between floors.
- The height of the step(s) is/are not between the recommended 15cm and 18cm.
- The height of the step(s) is/are 13cm.
- The going of the step(s) is/are between the recommended 30cm and 45cm.
- The steps are not clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on the left going up.
- Handrails are not at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor are not provided on landings.
- The lighting levels at the steps are moderate to good.
Other Floors (Lobby)
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Stairs
View
- Stairs can be used to access other floors.
- The stairs are for public use.
- The stairs are located opposite the lobby lifts.
- The stairs are approximately 17m from the hotel entrance.
- The stairs are clearly visible from the entrance.
- The floors which are accessible by stairs are G and 1.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The going of the step(s) is/are between the recommended 30cm and 45cm.
- The steps are clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor are not provided on landings.
- The lighting levels at the steps are good.
Lift (Lobby)
- There is a lift for public use.
- The lift is located to the right of the lobby.
- Signs indicating the location of the lift are not available from the entrance.
- The lift is approximately 15m from the entrance.
- There are 2 other lifts in this location.
- The other lift has very similar/identical specifications.
- The lift is a standard lift.
- A Hilton Team Member does not need to be notified for use of the lift.
- The floors which are accessible by this lift are G, 1, 2, 3, 4, 5 and 6.
- Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do not contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is low.
- The colour contrast between the external lift control plate and the wall is high.
- The clear door width is 90cm.
- The dimensions of the lift are 110cm x 180cm.
- There are no separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- There is not a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing assistance system.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are good.
Fitness Suite (Level 1)
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Access to Fitness Suite
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- The fitness suite is situated in the hotel.
- The fitness suite is located on level 1.
- The fitness suite is for the use of hotel guests only.
- The fitness suite is not staffed.
- There are surveillance cameras in the fitness suite.
- There is step free access to the fitness suite.
- Level access is by lift.
- The door is key card activated.
- The door opening width is 74cm.
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Fitness Suite Information
View
- Hilton Team Members receive training in assisting disabled people.
- There is not clear manoeuvring space between equipment.
- There is not level access to all of the equipment.
- Equipment suitable for mobility or sensory impaired users includes; free weights.
- The type of flooring in the fitness suite is laminate.
- There is not a hearing assistance system.
- There is also rubber mat flooring in the fitness suite.
Accessible Changing Room (Fitness Suite - Right Transfer)
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Location and Access
View
- This accessible changing room is located on the right hand side of the fitness suite.
- This accessible changing room is approximately 3m from the fitness suite entrance.
- There is step-free access to the accessible changing room.
- This is a shared changing room.
- A key is not required for the accessible changing room.
- There is pictorial and written text signage on or near the accessible changing room door.
- The contrast between the external door and wall is high.
- The door opens outwards.
- The door may be difficult to open.
- The door is locked by a lever twist.
- The width of the door opening is 87cm.
- The contrast between the internal door and wall is high.
- The door does not have a horizontal grab rail.
- The dimensions of the accessible changing room are 150cm x 200cm.
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Toilet Features
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- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are moderate to good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 72cm.
- The transfer space is obstructed by a sanitary bin.
- There is a flush on the transfer side.
- There is not spatula type lever flush.
- There is a lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is high.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is high.
- The contrast between the walls and floor is high.
- There is an emergency alarm.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are sanitary and general waste (with no lid) disposal units.
- There is not a/are not coat hook(s).
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Additional Fixtures
View
- There is not a mirror.
- There is not a colostomy bag shelf next to the toilet.
- The toilet has a backrest and a cistern.
- There is a lid attached to the toilet seat.
- The height of the toilet seat above floor level is 44cm.
- The toilet seat colour contrast is low.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The contrast between the toilet roll holder and the wall is high.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The wall fixed soap dispenser cannot be reached from seated on the toilet.
- The height of the wall fixed soap dispenser is 140cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 131cm.
- The contrast between the towel dispenser and the wall is low.
- There is not a hand dryer.
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Other Facilities
View
- There is not a dry seat for changing.
- There is not a locker within the accessible changing room.
Changing Area (Fitness Suite)
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Changing Area
View
- There is a/are changing area(s) available.
- The changing area that was surveyed is located to the right from the fitness suite entrance.
- There is step-free access to the changing area.
- The facilities available within the changing area include; standard changing rooms/cubicles and standard showers.
- This is a male changing area.
- Similar female changing area(s) are available.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 77cm.
- The type of flooring in the changing area is tiles.
- There is not a red flashing fire alarm beacon within the changing area.
- The changing area is open plan with bench seating.
- There are lockers within the changing area.
- There is a/are locker(s) within reach for a wheelchair user.
- There is not a water dispenser available.
- The lighting levels in the changing area are moderate to good.
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Shower Facilities
View
- Shower facilities are available.
- There is step-free access to the shower facilities.
- There is a small lip on entrance to shower as shown in photograph 5.
- The shower head height(s) is/are adjustable.
- The shower control type(s) is/are twist/turn.
- There is a flip-down/tip-up seat for the shower(s).
- The height of the flip-down/tip-up or fixed seat is 46cm.
- There is not a/are not wall-mounted grab rail(s) available for the shower(s).
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Toilet Facilities
View
- Toilet facilities are not available.
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Baby Changing Facilities
View
- Baby changing facilities are not available.
Step(s) (Fitness Suite)
- There is a/are step(s) located ahead from the fitness suite entrance.
- The step(s) is/are used to access the lower level and additional equipment.
- There is/are 9 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The going of the step(s) is/are not between 30cm and 45cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on the right going up.
- Handrails are not at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- The lighting levels at the step(s) are moderate to good.
Hotel Room Corridors
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Circulation
View
- There are doors in corridors/walkways which have to be opened manually.
- There are corridors/walkways with a surface width of less than 120cm (excluding any permanent obstructions over a small distance).
- The type of flooring in corridors/walkways is carpet and tiles.
- There is some flooring in corridors/walkways which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is high colour contrast between the walls and floor in all areas.
- Seating is available opposite the lift lobby on levels 2, 3, 4, 5 and 6.
- Seating includes; seats with armrests.
- The lighting levels are good.
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Signage
View
- Wayfinding signage is provided in corridors.
- Wayfinding signage is clearly presented/easy to read.
- Dementia friendly signage is not provided.
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Safe Place(s)
View
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
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Audio
View
- The hotel does not play background music in room corridors.
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Access
View
- There is step-free access throughout the building.
- There is a slight ramp, with no handrails, for access to rooms 605, 651, 652, 653 and 654 on level 6.
- The width of the ramp/slope is 122cm.
- The ramp is shown in photograph 11.
- There is a slight ramp, with handrails on both sides, for access to rooms 518 - 537 on level 5.
- The ramp is shown in photograph 12.
- There is a slight ramp, with handrails on both sides, for access to rooms 461 - 476 on level 4.
- The ramp is shown in photograph 13.
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Comments
View
- There is a slight ramp with no handrails to access rooms 360 - 375 on level 3. This ramp is shown in photograph 14.
- There is a slight ramp with a handrail on left to access rooms 219 - 238 on level 2. This ramp is shown in photographs 15 and 16.
- There is a slight ramp with handrails on both sides between rooms 268 and 269 and the GWR tower rooms entrance on level 2. This ramp is shown in photographs 17 and 18.
Step(s) (Hotel Room Corridors)
- There is a/are step(s) located between rooms 226, 227, 228 and 229 on level 2.
- The step(s) is/are used to access rooms 226, 227, 228 and 229.
- There is/are 3 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The going of the step(s) is/are between 30cm and 45cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- The lighting levels at the step(s) are good.
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Comments
View
- There are 10 steps to access rooms 237 and 238 on level 2.
- The steps are 15cm high, clearly marked and have handrails on both sides.
- These steps are shown in photographs 2-5.
- There are also 6 steps between rooms 268 and 269 and the GWR Tower Rooms entrance on level 2.
- The steps are 15cm high, clearly marked and have a handrail on the right.
- These steps are shown in photograph 6.
Entrance (GWR Tower Rooms - Level 2)
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Entrance
View
- This information is for the entrance located on level 2, towards the rear of the hotel.
- The entrance area/door is clearly signed.
- This entrance is signed with 'GWR Tower Rooms'.
- There is step-free access at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the opening is 97cm.
Lift (GWR Tower Rooms)
- There is a lift for public use.
- The lift is located on level 2.
- Signs indicating the location of the lift are not available from the entrance.
- The lift is approximately 4m from the GWR Tower Rooms entrance.
- There is 1 other lift in this location.
- The lift is a standard lift.
- A Hilton Team Member does not need to be notified for use of the lift.
- The floors which are accessible by this lift are 2, 3, 4, 5, 6 and 7.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is high.
- The colour contrast between the external lift control plate and the wall is high.
- The clear door width is 80cm.
- The dimensions of the lift are 105cm x 136cm.
- There are no separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- There is a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing assistance system.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are good.
Accessible Room(s) (261 - Bath - Level 2)
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Accessible Room Information
View
- The details in this section relates to the accessible room(s) with a bath.
- This type of accessible room is located on level 2.
- There is step-free access to this type of accessible room.
- The ensuite transfer space for the accessible rooms varies from left to right.
- The room surveyed does not have an adjoining room.
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Bedroom Features
View
- The accessible room surveyed is located on level 2, to the right as you exit the lift.
- The accessible room surveyed at the time of the visit was Room 261.
- There is step-free access to the accessible room surveyed, via lift.
- There is numbered signage on or near the accessible room door.
- The colour contrast between the external room door and wall is high.
- The door is key card activated.
- The fob/card reader height is 115cm.
- The width of the door is 86cm.
- There are lowered spy holes available.
- The colour contrast between the internal room door and wall is high.
- The bed type is double.
- The bed height is not adjustable.
- The height of the bed is 63cm.
- The measurement between the bed base and floor is 15cm.
- The bed is not moveable.
- The room does have an unobstructed minimum turning space of 150cm x 150cm next to the bed.
- The height of the desk is 70cm.
- The desk is not height adjustable.
- The desk knee recess does not have the recommended dimensions of 70cm (height) x 50cm (depth).
- The height and depth of the knee recess is 70cm x 46cm.
- The room surveyed had a desk chair without armrests.
- Alternative seating can be requested.
- Wardrobes have been adapted to allow use from a seated position.
- Light switches are between 75cm and 120cm (4ft) from floor level.
- Electric sockets are between 40cm and 100cm (4ft) from floor level.
- Electric sockets are accessible from the bed.
- The window control type(s) for the room is a/are standard lever(s).
- The window controls are at a suitable height for a wheelchair user.
- There is an emergency alarm in the room.
- The emergency alarm in the room is a push button.
- There is a red flashing fire alarm beacon within the room.
- The type of flooring is carpet.
- The colour contrast between the room walls and floor is high.
- The lighting levels in the room are good.
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Ensuite Facilities
View
- The colour contrast between the external ensuite door and wall is high.
- The ensuite door opens outwards.
- The door is easy to open.
- The door is locked by a twist lock.
- The width of the door to the ensuite is 86cm.
- The door does not have a horizontal grab rail.
- The colour contrast between the internal ensuite door and wall is high.
- The dimensions of the ensuite are 320cm x 174cm.
- The ensuite does not have an unobstructed minimum turning space of 150cm x 150cm.
- The ensuite has not got a non-slip floor.
- The colour contrast between the ensuite walls and floor is high.
- There is an emergency alarm within the ensuite.
- The emergency pull cord alarm in the ensuite is within reach and fully functional.
- There is a red flashing fire alarm beacon within the ensuite.
- Disposal facilities are available.
- There is a/are pedal bin disposal units.
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is a shelf immediately next to or behind the toilet.
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 74cm.
- There are no vertical wall-mounted grab rails at the wash basin.
- The tap type is lever.
- There is a mixer tap.
- Taps do not have clear markings to indicate hot and cold settings.
- There is not a wall fixed soap dispenser.
- There is a bar of soap available.
- The lighting levels in the ensuite are good.
-
Toilet Details
View
- The height of the toilet seat above floor level is 45cm.
- The toilet seat colour contrast is low.
- The toilet has a wall which acts as a backrest.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 210cm.
- There is a flush on the transfer side.
- There is not a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- The colour contrast between the dropdown rail(s) and wall is high.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet, the wall mounted grab rails are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The colour contrast between the wall-mounted grab rail(s) and wall is high.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 80cm.
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Bath Details
View
- The ensuite has a lowered bath.
- The height of the side of the bath from floor level is 54cm.
- The length of the bath is 150cm.
- The tap type is twist/turn.
- There is a mixer tap.
- Bath taps have clear markings to indicate hot and cold settings.
- There is a shower over the bath.
- The shower head is height adjustable.
- The shower control type is twist/turn.
- Shower controls have clear markings to indicate hot and cold settings.
- There is a/are wall-mounted grab rail(s) available for the bath.
- There is not a horizontal wall-mounted grab rail on the wall which is the full length of the bath.
- There is a vertical wall-mounted grab rail on the wall near to the taps.
- The colour contrast between the bath wall-mounted grab rails and wall is high.
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Shower Details
View
- There is a small lip at the entrance to the ensuite (photograph 7). There is a telephone next to the toilet in the ensuite for assistance.
Accessible Room(s) (361 - Wet Room / Wheel in Shower - Level 3)
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Accessible Room Information
View
- The details in this section relates to the accessible room(s) with a wet room/wheel in shower.
- This type of accessible room is located on levels 2, 3, 4, 5 and 6.
- There is step-free access to this type of accessible room.
- All accessible rooms of this type have similar specifications.
- The ensuite transfer space for the accessible rooms varies from left to right.
- The room surveyed has an adjoining room.
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Bedroom Features
View
- The accessible room surveyed is located on level 3, to the right as you exit the lift.
- The accessible room surveyed at the time of the visit was Room 361.
- There is step-free access to the accessible room surveyed, via lift.
- There is numbered signage on or near the accessible room door.
- The colour contrast between the external room door and wall is high.
- The door is key card activated.
- The fob/card reader height is 115cm.
- The width of the door is 86cm.
- There are lowered spy holes available.
- The colour contrast between the internal room door and wall is high.
- The bed type is double.
- The bed height is not adjustable.
- The height of the bed is 65cm.
- The measurement between the bed base and floor is 15cm.
- The bed is not moveable.
- The room does have an unobstructed minimum turning space of 150cm x 150cm next to the bed.
- The height of the desk is 70cm.
- The desk is not height adjustable.
- The desk knee recess does not have the recommended dimensions of 70cm (height) x 50cm (depth).
- The height and depth of the knee recess is 70cm x 46cm.
- The room surveyed had a desk chair without armrests.
- Alternative seating can be requested.
- Wardrobes have been adapted to allow use from a seated position.
- Light switches are between 75cm and 120cm (4ft) from floor level.
- Electric sockets are between 40cm and 100cm (4ft) from floor level.
- Electric sockets are not accessible from the bed.
- The window control type(s) for the room is a/are standard lever(s).
- The window controls are at a suitable height for a wheelchair user.
- There is an emergency alarm in the room.
- The emergency alarm in the room is a push button.
- There is a red flashing fire alarm beacon within the room.
- The type of flooring is carpet.
- The colour contrast between the room walls and floor is high.
- The lighting levels in the room are good.
-
Ensuite Facilities
View
- The colour contrast between the external ensuite door and wall is high.
- The ensuite door opens outwards.
- The door is easy to open.
- The door is locked by a twist lock.
- The width of the door to the ensuite is 86cm.
- The door does not have a horizontal grab rail.
- The colour contrast between the internal ensuite door and wall is high.
- The dimensions of the ensuite are 170cm x 245cm.
- The ensuite does not have an unobstructed minimum turning space of 150cm x 150cm.
- The ensuite has not got a non-slip floor.
- The colour contrast between the ensuite walls and floor is high.
- There is an emergency alarm within the ensuite.
- The emergency pull cord alarm in the ensuite is tied up and out of reach (higher than 10cm (4") from floor).
- There is a red flashing fire alarm beacon within the ensuite.
- Disposal facilities are available.
- There is a/are pedal bin disposal units.
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is a shelf immediately next to or behind the toilet.
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- There are no vertical wall-mounted grab rails at the wash basin.
- The tap type is lever.
- There is a mixer tap.
- Taps have clear markings to indicate hot and cold settings.
- There is not a wall fixed soap dispenser.
- There is a bar of soap available.
- The lighting levels in the ensuite are good.
-
Toilet Details
View
- The height of the toilet seat above floor level is 48cm.
- The toilet seat colour contrast is low.
- The toilet has a wall which acts as a backrest.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 98cm.
- There is a flush on the transfer side.
- There is not a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- The colour contrast between the dropdown rail(s) and wall is high.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet, the wall mounted grab rails are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The colour contrast between the wall-mounted grab rail(s) and wall is high.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 80cm.
-
Shower Details
View
- The ensuite has a wheel in shower.
- The shower head is height adjustable.
- The shower control type is twist/turn.
- Shower controls have clear markings to indicate hot and cold settings.
- There is a flip-down/tip-up seat for the shower.
- The height of the flip-down/tip-up or fixed seat is 48cm.
- There is a/are wall-mounted grab rail(s) available for the shower.
- Horizontal and/or dropdown rails are available on both sides of the shower seat.
- There is a single vertical grab rail to assist standing users.
- The colour contrast between the shower wall-mounted grab rails and wall is high.
- There is a small lip at the entrance to the ensuite (photograph 7). There is a telephone next to the toilet in the ensuite for assistance.