You are on Conference Facilities Summary. Skip to the next section.

Conference Facilities Summary

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• Related Access Guide(s) View
  • For the Hilton London Syon Park AccessAble access guide please click here (new tab)
  • For the Kallima Spa - Hilton London Syon Park AccessAble access guide please click here (new tab)
• Conference Facilities Information View
  • The conference facilities are located on either side of the hotel.
  • Facilities include; a conference hall, standard toilets, an accessible toilet and meeting rooms.
  • There are 1 conference / meeting spaces.
  • There are 9 conference / meeting rooms.
  • There are fixed hearing assistance systems in all of the conference areas.
  • Hearing assistance systems are located in the conference hall and meeting rooms.
  • Hilton Team Members are trained to use the hearing assistance system(s).
  • The hearing assistance system was not tested at the time of the survey.
  • There are 3 meeting rooms in the Clubhouse which is on the second floor of the hotel.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a Hilton Team Member available for help and assistance.
• There is not a Hilton Team Member trained in British Sign Language.
• British Sign Language interpreters can be provided on request.
• The alternative formats documents can be provided in include; large print.
• There is an assistance dog toilet or toileting area at the venue/nearby.
• The assistance dog toilet or toileting area is located in Syon Park next to the hotel.
• Water bowls for assistance dogs are available.
• There are not mobility aids available.

You are on Drop-Off Point / Pick Up Point. Skip to the next section.

Drop-Off Point / Pick Up Point

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• Drop-Off Point View
  • There is a designated drop-off point.
  • The drop-off point is not signposted/clearly marked.
  • The drop-off point is located in front of the hotel entrance.
  • The route from the drop-off point is accessible to a wheelchair user unaided.

You are on Hotel Parking. Skip to the next section.

Hotel Parking

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• Parking View
  • The hotel does have its own parking facilities.
  • The car park is located in front of the hotel .
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does have a barrier control system.
  • There is a touchscreen at the barrier.
  • The barrier controls/touchscreen can be reached from the car.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 7 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 367cm x 480cm.
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Clearly marked/signposted parent and child parking bays are not available.
  • All parking spaces are provided on a first come first served basis.
  • There is an overflow car park for Hilton Team Members and visitors.
  • Syon Park Car Park is located next to the hotel car park as shown in photographs 10-12.
    There is a height restriction barrier for Syon Park Car Park.
    The height restriction is 270cm.
• Paying View
  • There are no parking charges for the car park.
  • Parking is free for visitors of the venue.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The entrance is clearly visible from the car park.
  • The surface on the approach to the entrance is tarmac and block paving.
  • There is a road to cross between the car park and the entrance.
  • There is tactile paving on dropped kerbs between the car park and the entrance.
  • The nearest designated Blue Badge parking bay is approximately 22m from the hotel entrance.
  • Assistance may be required because there is/are dropped kerbs.

You are on Outside Access (Hotel Entrance). Skip to the next section.

Outside Access (Hotel Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the hotel .
  • The entrance area/door is not clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (towards you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 83cm from floor level.
  • The door(s) is/are double width.
  • The width of the door opening is 166cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is also an automatically revolving door next to this one.
• Comments View
  • The height of the push button to exit is 80cm (as shown in photograph 5).

You are on Entrance (Conference Facilities Entrance). Skip to the next section.

Entrance (Conference Facilities Entrance)

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• Entrance View
  • This information is for the entrance located on the left hand side of the hotel, next to the Peacock Alley Bar.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 166cm.

You are on Conference Room(s) (Grand Ballroom). Skip to the next section.

Conference Room(s) (Grand Ballroom)

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• Access to the Room View
  • The room surveyed was Grand Ballroom.
  • Grand Ballroom is located on the right hand side of the conference facilities.
  • There is wayfinding signage for the room.
  • There is not clear signage for the room (on or near the door).
  • Colleagues can provide assistance getting to the room.
  • The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access into the room.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width but one door is locked.
  • The door(s) may be difficult to open.
  • The width of the door opening is 84cm.
  • The colour contrast between the external door and wall is poor.
  • The colour contrast between the internal door and wall is poor.
• Room Details View
  • There is a fixed hearing assistance system available for the room.
  • The type of system is a fixed loop.
  • The hearing assistance system is not signed.
  • Hilton Team Members are trained to use the hearing assistance system.
  • The hearing assistance system was not tested at the time of the survey.
  • There is not fixed furniture within the room.
  • The distance between the floor and the underside of the table is 70cm.
  • There is sufficient space for a wheelchair user to turn within the room.
  • A height adjustable desk is not available.
  • There are no chairs with armrests on both sides within the room.
  • There are no potential trip hazards within the room.
  • The type of flooring in the room is carpet.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are adjustable.

You are on Event Room(s) / Space(s) (Empire). Skip to the next section.

Event Room(s) / Space(s) (Empire)

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• Access to the Room View
  • The room surveyed was Empire.
  • Empire is located on the left hand side of the conference facilities.
  • There is wayfinding signage for the room.
  • There is not clear signage for the room(s) (on or near the door).
  • Hilton Team Members can provide assistance getting to the room(s)/space(s).
  • The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width but one door is locked.
  • The door(s) may be difficult to open.
  • The width of the door opening is 84cm.
  • The colour contrast between the external door and wall is poor.
  • The colour contrast between the internal door and wall is poor.
• Room Details View
  • There is a fixed hearing assistance system available for the room.
  • The type of system is a fixed loop.
  • The hearing assistance system is not signed.
  • Hilton Team Members are trained to use the hearing assistance system.
  • The hearing assistance system was not tested at the time of the survey.
  • There is sufficient space for a wheelchair user to turn within the room.
  • There are no potential trip hazards within the room.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are adjustable.
  • Dukes 1 & 2 are identical rooms to the Empire.

You are on Event Room(s) / Space(s) (Astor). Skip to the next section.

Event Room(s) / Space(s) (Astor)

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• Access to the Room View
  • The room surveyed was Astor.
  • Astor is located on the left hand side of the conference facilities.
  • There is wayfinding signage for the room.
  • There is not clear signage for the room(s) (on or near the door).
  • Hilton Team Members can provide assistance getting to the room(s)/space(s).
  • The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double width but one door is locked.
  • The door(s) may be difficult to open.
  • The width of the door opening is 83cm.
  • The colour contrast between the external door and wall is good.
  • The colour contrast between the internal door and wall is good.
• Room Details View
  • There is a fixed hearing assistance system available for the room.
  • The type of system is a fixed loop.
  • The hearing assistance system is not signed.
  • Hilton Team Members are trained to use the hearing assistance system.
  • The hearing assistance system was not tested at the time of the survey.
  • There is sufficient space for a wheelchair user to turn within the room.
  • There are no potential trip hazards within the room.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are adjustable.

You are on Eating and Drinking (Breakout). Skip to the next section.

Eating and Drinking (Breakout)

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• Location and Access View
  • The following information is for the self-service area.
  • The self-service area is located in the main corridor of the conference facilities.
  • There is step-free access to the self-service area.
• Service and Menus View
  • Tables cannot be booked in advance.
  • There is a self-service counter and a buffet counter.
  • Hilton Team Members can bring food and/or drinks to tables.
  • The type of food served here is hot and cold meals and snacks.
  • Plastic/takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are not available.
  • This area does not play background music.
  • There is not a hearing assistance system .
• Self-Service Counter(s) View
  • The height of the counter is 101cm.
  • The type of flooring in this area is carpet.
  • Lighting levels can be adjusted by a Hilton Team Member upon request.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The height between the floor and the underside of the lowest dining table is 48cm.
  • The distance between the floor and the underside of the highest dining table is 74cm.
  • The surface height of the highest table is 108cm.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • There are also high tables, long tables and sofas.
  • The type of flooring in this area is carpet.
  • The lighting levels are adjustable.
  • Lighting levels can be adjusted by a Hilton Team Member upon request.
  • Lighting levels may be lower in the evening.

You are on Accessible Toilet(s) (Peacock Alley Bar). Skip to the next section.

Accessible Toilet(s) (Peacock Alley Bar)

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• Location and Access View
  • This accessible toilet is located on the ground floor, to the left of the bar.
  • This accessible toilet is approximately 47m from the hotel entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 94cm.
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
• Toilet Features View
  • The dimensions of the accessible toilet are 160cm x 205cm.
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 70cm.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a push button flush.
  • There are dropdown rails on both sides of the toilet.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is not a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary, nappy/incontinence items bin and general waste (with no lid) disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 142cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a colostomy bag shelf next to the toilet.
  • The toilet has a wall which acts as a backrest.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 48cm.
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser cannot be reached from seated on the toilet.
  • The height of the wall fixed soap dispenser is 92cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 115cm.
  • The contrast between the hand dryer and the wall is good.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 88cm.
• Comments View
  • There are double, heavy doors to access the toilets from Peacock Alley Bar (as shown in photograph 1).
  • The doors open away from you (push).
  • The width of the opening is 164cm.

You are on Standard Toilet(s) (Peacock Alley Bar). Skip to the next section.

Standard Toilet(s) (Peacock Alley Bar)

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• Toilet Facilities View
  • The female and male toilets are located on the ground floor, to the left of the bar.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 48m from the hotel entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is pictorial signage on or near the toilet door.
  • It was not possible to access the female toilet.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 90cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are good.
• Comments View
  • There are double, heavy doors to access the toilets from Peacock Alley Bar (as shown in photograph 1).
  • The doors open away from you (push).
  • The width of the opening is 164cm.

You are on Other Floors (The Clubhouse & Rooms). Skip to the next section.

Other Floors (The Clubhouse & Rooms)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located on the far right hand side of the hotel.
  • The stairs are approximately 125m from the main entrance.
  • Signs indicating the location of the stairs are not available from the entrance.
  • There are manual, single doors, which may be difficult to open to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are G, 1 and 2.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are good.

You are on Lift (The Clubhouse & Rooms). Skip to the next section.

Lift (The Clubhouse & Rooms)

• There is a lift for public use.
• The lift is located on the far right hand side of the hotel.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 125m from the main entrance.
• The lift is a standard lift.
• A Hilton Team Member does not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1 and 2.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is poor.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 92cm.
• The dimensions of the lift are 102cm x 133cm.
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing assistance system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Standard Toilet(s) (The Clubhouse). Skip to the next section.

Standard Toilet(s) (The Clubhouse)

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• Toilet Facilities View
  • The shared toilet is located on the second floor of the hotel.
  • There is step-free access into the toilet(s), via lift.
  • The standard toilet(s) is/are approximately 7m from the lift.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 90cm.
  • The wash basin(s) tap type is twist/turn.
  • Lighting levels are low to moderate.