You are on Spa/Leisure Facilities Summary. Skip to the next section.

Spa/Leisure Facilities Summary

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• Related Access Guide(s) View
  • For the Hilton London Syon Park AccessAble access guide please click here (new tab)
  • For the Hilton London Syon Park - Conference Facilities AccessAble access guide please click here (new tab)
• Leisure Facilities Information View
  • The leisure facilities are located on the lower ground floor of the hotel.
  • Facilities include; a hot tub, an accessible changing room, a steam room, a fitness suite, a reception, treatment rooms, a swimming pool, changing areas and a sauna.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a Hilton Team Member available for help and assistance.
• There is not a Hilton Team Member trained in British Sign Language.
• British Sign Language interpreters can be provided on request.
• The alternative formats documents can be provided in include; large print.
• There is an assistance dog toilet or toileting area at the venue/nearby.
• The assistance dog toilet or toileting area is located in Syon Park next to the hotel.
• Water bowls for assistance dogs are available.
• There are not mobility aids available.

You are on Drop-Off Point / Pick Up Point. Skip to the next section.

Drop-Off Point / Pick Up Point

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• Drop-Off Point View
  • There is a designated drop-off point.
  • The drop-off point is not signposted/clearly marked.
  • The drop-off point is located in front of the hotel entrance.
  • The route from the drop-off point is accessible to a wheelchair user unaided.

You are on Hotel Parking. Skip to the next section.

Hotel Parking

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• Parking View
  • The hotel does have its own parking facilities.
  • The car park is located in front of the hotel .
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does have a barrier control system.
  • There is a touchscreen at the barrier.
  • The barrier controls/touchscreen can be reached from the car.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 7 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 367cm x 480cm.
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Clearly marked/signposted parent and child parking bays are not available.
  • All parking spaces are provided on a first come first served basis.
  • There is an overflow car park for Hilton Team Members and visitors.
  • Syon Park Car Park is located next to the hotel car park as shown in photographs 10-12.
    There is a height restriction barrier for Syon Park Car Park.
    The height restriction is 270cm.
• Paying View
  • There are no parking charges for the car park.
  • Parking is free for visitors of the venue.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The entrance is clearly visible from the car park.
  • The surface on the approach to the entrance is tarmac and block paving.
  • There is a road to cross between the car park and the entrance.
  • There is tactile paving on dropped kerbs between the car park and the entrance.
  • The nearest designated Blue Badge parking bay is approximately 22m from the hotel entrance.
  • Assistance may be required because there is/are dropped kerbs.

You are on Outside Access (Hotel Entrance). Skip to the next section.

Outside Access (Hotel Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the hotel .
  • The entrance area/door is not clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (towards you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 83cm from floor level.
  • The door(s) is/are double width.
  • The width of the door opening is 166cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is also an automatically revolving door next to this one.
• Comments View
  • The height of the push button to exit is 80cm (as shown in photograph 5).

You are on Lift (Kallima Spa & Rooms). Skip to the next section.

Lift (Kallima Spa & Rooms)

• There is a lift for public use.
• The lift is located at the end of the lobby on the right hand side.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 25m from the hotel entrance.
• There is 1 other lift in this location.
• The lift is a standard lift.
• A Hilton Team Member does not need to be notified for use of the lift.
• The floors which are accessible by this lift are LG, G, 1 and 2.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is poor.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 110cm.
• The dimensions of the lift are 153cm x 133cm.
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing assistance system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are low.

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located to the left from the hotel entrance.
  • The stairs are approximately 13m from the hotel entrance.
  • Signs indicating the location of the stairs are not available from the entrance.
  • There is a single heavy door to enter/exit the stairwell on the ground floor (as shown in photograph 1).
    There are double heavy doors to enter/exit the stairwell on the lower ground floor (shown in photograph 4).
  • The floors which are accessible by stairs are LG and G.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are not clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are low to moderate.

You are on Entrance (Kallima Spa Entrance). Skip to the next section.

Entrance (Kallima Spa Entrance)

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• Entrance View
  • This information is for the entrance located on the lower ground floor of the hotel.
  • The entrance area/door is not clearly signed.
  • There is step-free access at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 164cm.

You are on Reception. Skip to the next section.

Reception

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• Reception View
  • The reception point is located ahead as you enter the Kallima Spa entrance.
  • The reception point is approximately 12m from the Kallima Spa entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is placed in front of a background which is patterned.
  • The lighting levels at the reception point are moderate to good.
  • The height of the reception counter is high (110cm+).
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • Seats are available for guests at reception.
  • Clipboards can be provided to anyone who is unable to use the desk.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • The hearing assistance system is signed.
  • Hilton Team Members are trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 17/10/2019.
  • The hearing assistance system was working at the time of testing.
  • The type of flooring in the reception area is carpet and tiles.

You are on Eating and Drinking (Spa Café). Skip to the next section.

Eating and Drinking (Spa Café)

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• Location and Access View
  • The following information is for the café.
  • The café is located to the right hand side from the Kallima Spa entrance.
  • There is step-free access to the café.
• Service and Menus View
  • Tables can be booked in advance.
  • There is full table service.
  • Hilton Team Members can bring food and/or drinks to tables.
  • Menu types include; handheld menus and large print menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Hilton Team Members can read menus to customers if requested.
  • The type of food served here is hot and cold meals and snacks.
  • Plastic/takeaway cups are available.
  • Adapted cups are available.
  • Adapted cutlery is available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times.
  • There is not a hearing assistance system .
  • There is a portable card machine available for payment.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The height between the floor and the underside of the lowest dining table is 41cm.
  • The distance between the floor and the underside of the highest dining table is 70cm.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • There are also sofas.
  • The type of flooring in this area is tiles.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are low to moderate.
  • Lighting levels can be adjusted by a Hilton Team Member upon request.

You are on Changing Area. Skip to the next section.

Changing Area

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• Changing Area View
  • There is a/are changing area(s) available.
  • The changing area that was surveyed is located on the right hand side of the corridor.
  • The changing area is approximately 20m from reception.
  • There is step-free access to the changing area.
  • The facilities available within the changing area include; standard showers and standard toilets.
  • This is a male changing area.
  • Similar female changing area(s) are available.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 84cm.
  • The type of flooring in the changing area is tiles.
  • There is not a red flashing fire alarm beacon within the changing area.
  • The changing area is open plan with bench seating.
  • There are lockers within the changing area.
  • There is a/are locker(s) within reach for a wheelchair user.
  • There is not a water dispenser available.
  • The lighting levels in the changing area are moderate to good.
• Shower Facilities View
  • Shower facilities are available.
  • There is step-free access to the shower facilities.
  • The shower head height(s) is/are adjustable.
  • The shower control type(s) is/are lever.
  • There is no seat for the shower(s).
  • There is not a/are not wall-mounted grab rail(s) available for the shower(s).
• Toilet Facilities View
  • Toilet facilities are available.
  • There is step-free access to the toilet(s).
  • An ambulant toilet with wall-mounted grab rails is not available.
  • The wash basin(s) tap type is lever.
  • The lighting levels in the toilet(s) are moderate to good.
• Baby Changing Facilities View
  • Baby changing facilities are not available.

You are on Accessible Changing Room. Skip to the next section.

Accessible Changing Room

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• Location and Access View
  • This accessible changing room is located on the right hand side of the corridor.
  • This accessible changing room is approximately 35m from the Kallima Spa entrance.
  • There is step-free access to the accessible changing room.
  • This is a shared changing room.
  • A key is not required for the accessible changing room.
  • There is pictorial and written text signage on or near the accessible changing room door.
  • The contrast between the external door and wall is good.
  • The door opens inwards.
  • The door may be difficult to open.
  • The door is locked by a lever twist.
  • The width of the door opening is 84cm.
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
  • The dimensions of the accessible changing room are 250cm x 380cm.
• Toilet Features View
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The height of the light switch/pull cord is 100cm from floor level.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 83cm.
  • There is a flush, however it is not on the transfer side.
  • There is not spatula type lever flush.
  • There is a push button flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is not a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are general waste (with no lid) disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 146cm and 179cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a colostomy bag shelf next to the toilet.
  • The toilet has a wall which acts as a backrest.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 48cm.
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 65cm.
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 80cm.
  • There are no vertical wall-mounted grab rails at the wash basin.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser cannot be reached from seated on the toilet.
  • The height of the wall fixed soap dispenser is 105cm.
  • There is not a towel dispenser.
  • There is not a hand dryer.
• Accessible Shower View
  • The shower does have an unobstructed minimum 150cm x 150cm turning space.
  • There is a shower unit with a detachable shower head.
  • The shower head is height adjustable.
  • The adjustable shower head can be placed between 105cm and 185cm when mounted.
  • There is a flip-down/tip-up seat for the shower.
  • The seat/chair is not height adjustable.
  • The height of the flip-down/tip-up or fixed seat is 47cm.
  • Horizontal and/or dropdown rails are available on both sides of the shower seat.
  • The colour contrast between the shower rails and wall is good.
  • There is not a vertical grab rail for the shower.
  • There is an emergency alarm for the shower.
• Other Facilities View
  • There is a bench for changing.
  • There is a locker within the accessible changing room.
  • The locker is within reach for a wheelchair user.
  • Baby changing facilities are located within the accessible changing room.
  • There is a flip down baby change table available.
  • The height of the baby change table is 108cm.

You are on Fitness Suite. Skip to the next section.

Fitness Suite

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• Access to Fitness Suite View
  • The fitness suite is situated in the spa .
  • The fitness suite is located on the left hand side of the corridor.
  • The fitness suite can be used by members, guests or visitors.
  • The fitness suite is not staffed.
  • There are surveillance cameras in the fitness suite.
  • There is step free access to the fitness suite.
  • The doors are manual.
  • The door opening width is 80cm.
• Fitness Suite Information View
  • Hilton Team Members receive training in assisting disabled people.
  • There is clear manoeuvring space between equipment.
  • There is level access to all of the equipment.
  • Equipment suitable for mobility or sensory impaired users includes; upper body machines where fixed seats can be removed, cable resistance machines and free weights.
  • The type of flooring in the fitness suite is vinyl and laminate.
  • There is not a hearing assistance system.

You are on Swimming Pool. Skip to the next section.

Swimming Pool

• The swimming pool is situated in the spa .
• The swimming pool can be used by members, guests or visitors.
• There is not a lifeguard for the swimming pool.
• There is not a ramped entrance into the water.
• There are steps into the swimming pool.
• There are 8 steps.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on the left going down.
• There is a hoist for wheelchair users to access the water.
• The hoist is manual.
• There is a ladder type entrance into the water.
• There is not a wet side chair available.
• Seating around the pool includes; chairs with armrests.
• There is an emergency alarm at poolside.
• There is a hot tub in the swimming pool area.
• There are steps for access to the hot tub.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are in the centre.
• There is a hoist for wheelchair users to access the hot tub.
• There are also reclining sun loungers without armrests.

You are on Sauna. Skip to the next section.

Sauna

• There is step free access to the sauna.
• The door opens towards you (pull).
• The width of the door opening is 87cm.
• The sauna does not have an unobstructed minimum turning space of 150cm x 150cm.
• The sauna has bench seating.
• There is an emergency alarm in the sauna.

You are on Steam Room. Skip to the next section.

Steam Room

• There is step free access to the steam room.
• The door opens towards you (pull).
• The width of the door opening is 87cm.
• The steam room does not have an unobstructed minimum turning space of 150cm x 150cm.
• The steam room has bench seating.
• There is an emergency alarm in the steam room.

You are on Treatment Rooms (Room 5 - Single). Skip to the next section.

Treatment Rooms (Room 5 - Single)

• There is / are 10 treatment room(s) available.
• The name / number of the room surveyed was; Room 5.
• There is clear signage for the room (on or near the door).
• There is numerical signage for the room, that is clearly visible.
• There is step-free access into the room(s).
• There is a/are door(s) into the treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 85cm.
• The type of flooring is vinyl/laminate.
• The room does have an unobstructed minimum turning space of 150cm x 150cm.
• There is a bed / couch.
• The bed / couch is adjustable.
• There is sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not adjustable.
• All chairs have armrests available.
• The room does have background music playing.
• Lighting levels are adjustable.

You are on Treatment Rooms (Room 9 - Double). Skip to the next section.

Treatment Rooms (Room 9 - Double)

• There is / are 10 treatment room(s) available.
• The name / number of the room surveyed was; Room 9.
• There is clear signage for the room (on or near the door).
• There is numerical signage for the room, that is clearly visible.
• There is step-free access into the room(s).
• There is a/are door(s) into the treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 84cm.
• The type of flooring is vinyl/laminate.
• The room does have an unobstructed minimum turning space of 150cm x 150cm.
• There is a bed / couch.
• The bed / couch is adjustable.
• There is sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not adjustable.
• All chairs have armrests available.
• The room does have background music playing.
• Lighting levels are adjustable.

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• Comments View
  • There is an ensuite in this room with a standard toilet, wash basin and wheel in shower (as shown in photographs 4-10).
  • The height of the toilet seat is 46cm.
  • The height of the wash basin is 76cm.
  • The height of the flip down chair for the shower is 47cm.

You are on Treatment Rooms (The Snug). Skip to the next section.

Treatment Rooms (The Snug)

• There is / are 1 treatment room(s) available.
• The name / number of the room surveyed was; The Snug.
• There is clear signage for the room (on or near the door).
• There is written signage for the room, in upper and lower case lettering, that is clearly visible.
• There is step-free access into the room(s).
• There is a/are door(s) into the treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 84cm.
• The type of flooring is carpet.
• The room does have an unobstructed minimum turning space of 150cm x 150cm.
• There is a bed / couch.
• The bed / couch is not adjustable.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not adjustable.
• There are some chairs with armrests available.
• The room does not have background music playing.
• Lighting levels are low to moderate.

You are on Changing Area (Bathroom). Skip to the next section.

Changing Area (Bathroom)

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• Changing Area View
  • There is not a/are not changing area(s) available.
  • The changing area that was surveyed is located at the end of the corridor.
  • The changing area is approximately 45m from reception.
  • There is step-free access to the changing area.
  • The facilities available within the changing area include; standard toilets and standard showers.
  • This is a shared changing area.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 86cm.
  • The type of flooring in the changing area is tiles.
  • There is not a red flashing fire alarm beacon within the changing area.
  • There are not lockers within the changing area.
  • There is not a water dispenser available.
  • The lighting levels in the changing area are moderate to good.
• Shower Facilities View
  • Shower facilities are available.
  • There is step-free access to the shower facilities.
  • The shower head height(s) is/are adjustable.
  • The shower control type(s) is/are lever.
  • There is no seat for the shower(s).
  • There is not a/are not wall-mounted grab rail(s) available for the shower(s).
  • There is a small lip at threshold of the entrance to the shower.
• Toilet Facilities View
  • Toilet facilities are available.
  • There is step-free access to the toilet(s).
  • An ambulant toilet with wall-mounted grab rails is not available.
  • The wash basin(s) tap type is lever.
  • The lighting levels in the toilet(s) are moderate to good.
• Baby Changing Facilities View
  • Baby changing facilities are not available.