Skip to main content

Hilton York

1 Tower Street, York, Y01 9WD

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

COVID-19 Information

  • Hilton is committed to providing a safe environment whilst navigating the pandemic. For more information on what Hilton are doing around Coronavirus please click here.
  • For Hilton's new way of working with regards to meetings and events throughout the pandemic please click here.
  • For Hilton's new cleaning initiative and guest experience please click here.

Hotel Summary

  • Getting to the Hotel View
  • Hotel Information View
    • The hotel does not have its own parking facilities.
    • There is a designated drop off point.
    • The hotel has 131 rooms in total.
    • There is an/are accessible room(s) within the hotel.
    • The hotel has 3 accessible room(s) with accessible ensuite facilities.
    • There is/are 3 accessible room(s) with a wet room/wheel in shower.
    • There is an/are adjoining room(s) available for the accessible room(s).
    • There is an/are adjoining room(s) available for the standard room(s).
    • Accessible toilet facilities are available.
  • Additional Accessibility Aids View
    • There is not a deaf alert system at the hotel.
    • Panic alarms are not available on request.
    • Vibrating pillows alarms are available on request.
    • Bed raisers are available on request.
    • Bath steps are available on request.
    • Bath seats are not available on request.
    • Bath mats are available on request.
    • Raised toilet seats are available on request.
    • Portable hoists are not available on request.
    • Other auxiliary aids include; Mangar bath seat.
  • Conference and Meeting Facilities View
  • Spa and Leisure Facilities View
    • The hotel has; a fitness suite.
    • The fitness room is located on the ground floor of the hotel, ahead as you enter via the main entrance, beyond the lift and stairs.
  • Safe Place(s) View
    • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
    • A meeting room can be set aside as a place of safety if requested in advance.

Getting Help and Assistance

  • There is a Hilton Team Member available for help and assistance.
  • There is not a Hilton Team Member trained in British Sign Language.
  • The alternative formats documents can be provided in include; large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.

Drop-Off Point / Pick Up Point

  • Drop-Off Point View
    • There is a designated drop-off point.
    • The drop-off point is not signposted/clearly marked.
    • The drop-off point is located in front of the hotel in the loading zone.
    • The route from the drop-off point is accessible to a wheelchair user with assistance.

Hotel Parking

  • Parking View
    • The hotel does not have its own parking facilities.
  • Comments View
    • The hotel has a limited car park under the building which is valet parking only.
    • Cars should be dropped off and collected from the drop off point outside the hotel.
    • Keys can be collected and dropped off at Reception or the Concierge Desk.

Off Site Parking

  • On Street Blue Badge Parking View
    • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
    • The on street Blue Badge parking bay(s) is/are located on Tower Street.
    • The dimensions of the on street Blue Badge parking bay(s) surveyed are 354cm x 402cm.
    • The dimensions of the on street Blue Badge parking bays vary in size.
    • There are not parking charges for the on street Blue Badge parking bay(s).
    • Payment signs are not provided .
    • Parking is free for Blue Badge holders.
  • Public Car Park View
    • There is a car park for public use within approximately 200m (219yd).
    • The public car park is located on Tower Street.
    • The name of the car park is Castle Car Park.
    • The car park type is open air/surface.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available within the car park.
    • Clearly marked/signposted parent and child parking bays are not available.

Approach (Main Entrance)

  • Approach View
    • The surface of the approach is stone/concrete tiles.
    • The approach surface is uneven in places.
    • There is step-free access on the approach.
  • Ramp/Slope View
    • There is a slope with a very easy incline.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the hotel.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Hilton'.
    • There is ramped/sloped or stepped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 118cm .
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 110cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 149cm.
    • There is a Hilton Team Member available for assistance at this entrance.
  • Ramp/Slope View
    • The ramp/slope is located to the right as you face the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.
    • The width of the ramp/slope is 106cm.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located in front of the entrance.
    • There is/are 5 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The going of the step(s) is/are between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides of the step(s).
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do not cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.

Approach (Rose Within The Walls Entrance)

  • Approach View
    • The surface of the approach is tarmac and concrete tiles.
    • The approach surface is uneven in places.
    • There is step-free access on the approach.
  • Ramp/Slope View
    • There is a slope with a very easy incline.

Outside Access (Rose Within The Walls Entrance)

  • Entrance View
    • This information is for the entrance located at the right hand side of the hotel.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Masons Rose Within The Walls'.
    • There is stepped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 138cm.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 82cm.
    • There are bollards at this entrance.
    • The minimum width between the bollards is 120cm.
    • The bollards do not contrast visually with the paving.
    • There is not a team member available for assistance at this entrance.
  • Step(s) View
    • The step(s) is/are located immediately beyond the entrance.
    • There is/are 1 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 20cm.
    • The going of the step(s) is/are between 30cm and 45cm.
    • There is not a/are not handrail(s) at the step(s).
    • The lighting levels at the step(s) are good.

Reception

  • Reception View
    • The reception point is located to the left as you enter via the main entrance.
    • The reception point is approximately 3m from the main entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is high (110cm+).
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The height of the lowered section at the counter is 76cm.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is not a clear knee recess beneath the low/lowered section of the counter.
    • The counter is staffed.
    • Seats can be made available for guests at reception.
    • Clipboards can be provided to anyone who is unable to use the desk.
    • There is a hearing assistance system.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • The hearing assistance system is located on the central desk.
    • Hilton Team Members are trained to use the hearing assistance system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 29/08/2019.
    • The hearing assistance system was not working at the time of testing.
    • The type of flooring in the reception area is tiles.
  • Comments View
    • A portable loop can also be requested from the reception desk, which is located in the conference facilities area of the hotel.

Lobby

  • Circulation View
    • The type of flooring in the lobby is carpet and tiles.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • Seating in the lobby includes; sofas and armchairs.
    • The lighting levels are good.
  • Signage View
    • Wayfinding signage is not provided.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the lobby area.
    • Dementia friendly signage is not provided.
  • Audio View
    • This lobby does play background music in public areas.
    • Music is played throughout the lobby.
  • Comments View
    • There is an additional lobby area beyond the lift/stairs lobby (shown in photograph 5).

Eating and Drinking (Tower's Lounge, Bar and Restaurant)

  • Location and Access View
    • The following information is for the restaurant/bar.
    • The restaurant/bar is located on the ground floor, to the right as you enter via the main entrance.
    • There is step-free access to the restaurant/bar.
    • For access there are double manual doors which are permanently held open.
  • Service and Menus View
    • Tables can be booked in advance.
    • There is full table service, a bar where drinks can be ordered and a buffet counter.
    • Hilton Team Members can bring food and/or drinks to tables.
    • Menu types include; handheld menus and large print menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • The type of food served here is an a la carté menu.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does play background music.
    • Background music is played at all times, the volume can be adjusted if requested.
    • There is a hearing assistance system .
    • The system is a portable loop.
    • The hearing assistance system is available only on request.
    • The hearing assistance system is located at the hotel reception.
    • The hearing assistance system is not signed.
    • Hilton Team Members are trained to use the hearing assistance system.
    • There is a portable card machine available for payment.
    • The buffet counter is only used for breakfasts (shown in photographs 4-7).
  • Service Counter(s) View
    • The height of the counter is 109cm.
    • There is a moveable card machine available for payment.
  • Self-Service Counter(s) View
    • The height of the counter is 86cm.
    • There is a moveable card machine available for payment.
    • The type of flooring in this area is tiles.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • The majority of tables are accessible to wheelchair users.
    • The standard height for the underside of dining tables is 72cm.
    • The surface height of the lowest table is 45cm.
    • The surface height of the highest table is 52cm.
    • No tables are permanently fixed.
    • Some chairs are permanently fixed.
    • Some chairs have armrests on both sides.
    • There are also armchairs, sofas, bench seats and coffee tables.
    • The type of flooring in this area is carpet and wood.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The lighting levels are varied.
    • Lighting levels can be adjusted by a Hilton Team Member upon request.
    • Lighting levels may be lower in the evening.
    • The bar and lounge seating is shown in photographs 8-16.
      The restaurant area is shown in photographs 17-22.

Eating and Drinking (Rose Within The Walls)

  • Location and Access View
    • The following information is for the bar.
    • The bar is located on the ground floor, at the right hand side of the hotel.
    • There is ramped/sloped access to the bar.
    • For access there is a single manual door which is permanently held open.
    • There are 2 internal doors to access the bar.
  • Service and Menus View
    • Tables cannot be booked in advance.
    • There is a bar where food and drink can be ordered.
    • Hilton Team Members can bring food and/or drinks to tables.
    • Menu types include; handheld menus and large print menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • The type of food served here is bar snacks, sandwiches and light meals.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does play background music.
    • Background music is played at all times, the volume can be adjusted if requested.
    • There is a hearing assistance system .
    • The system is a portable loop.
    • The hearing assistance system is available only on request.
  • Service Counter(s) View
    • The height of the counter is 110cm.
    • There is a moveable card machine available for payment.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • There are some tables which are accessible to wheelchair users.
    • The standard height for the underside of dining tables is 64cm.
    • The surface height of the lowest table is 47cm.
    • The surface height of the highest table is 107cm.
    • No tables are permanently fixed.
    • No chairs are permanently fixed.
    • Some chairs have armrests on both sides.
    • There are also sofas, high tables, high stools, coffee tables and armchairs.
    • The type of flooring in this area is wood, laminate and carpet.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are varied.
    • Lighting levels can be adjusted by a Hilton Team Member upon request.
    • Lighting levels may be lower in the evening.
    • Access to the additional seating area is via 1 medium height step.

Ramp(s) or Slope(s) (Rose Within The Walls Internal Entrance Ramp)

  • There is a ramp/slope located on the ground floor to the front right of the hotel, through the Tower's Restaurant.
  • The ramp/slope is used to access the Rose Within The Walls bar from inside the hotel.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The width of the ramp/slope is 106cm.
  • The lighting levels at the ramp/slope are good.

Step(s) (Rose Within The Walls Bar)

  • There is a/are step(s) located beyond the entrances.
  • The step(s) is/are used to access the bar counter and the lower seating area of the bar.
  • There is/are 3 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 19cm.
  • The going of the step(s) is/are not between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the right going up.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.
  • Comments View
    • The steps closest to the internal entrance are shown in photographs 1 and 2.
    • The steps beyond the external entrance have handrails on both sides (shown in photographs 3 and 4).

Step(s) (Rose Within The Walls Standard Toilets)

  • There is a/are step(s) located to the centre of the bar area.
  • The step(s) is/are used to access the standard toilets in the bar.
  • There is/are 15 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 19cm.
  • The going of the step(s) is/are not between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.

Standard Toilet(s) (Rose Within The Walls)

  • Toilet Facilities View
    • The female toilet is located on the lower ground floor, ahead as you exit the steps.
    • There is stepped access to the toilet(s).
    • The standard toilet(s) is/are approximately 2m from the steps.
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is written text and pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 91cm.
    • The wash basin(s) tap type is push.
    • Lighting levels are good.
  • Baby Changing Facilities View
    • Baby change facilities are available in the female toilets.
    • There is a flip down baby change table available .
    • The height of the baby change table is 91cm.
  • Toilet Facilities 2 View
    • The male toilet is located on the lower ground floor, along the corridor to the right as you exit the steps.
    • There is stepped access to the toilet(s).
    • The standard toilet(s) is/are approximately 4m from the steps.
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 91cm.
    • The wash basin(s) tap type is push.
    • Lighting levels are good.

Fitness Suite

  • Access to Fitness Suite View
    • The fitness suite is situated in the hotel .
    • The fitness suite is located on the ground floor, ahead as you enter via the main entrance, to the front right of the rear lobby area beyond the lift and stairs lobby.
    • The fitness suite is for the use of hotel guests only.
    • The fitness suite is not staffed.
    • There are surveillance cameras in the fitness suite.
    • There is step free access to the fitness suite.
    • The door is manual but requires a key card to unlock.
    • The door opening width is 93cm.
  • Fitness Suite Information View
    • There is clear manoeuvring space between equipment.
    • There is level access to all of the equipment.
    • Equipment suitable for mobility or sensory impaired users includes; arm cycles, cable resistance machines and free weights.
    • The type of flooring in the fitness suite is laminate and vinyl.
    • There is a hearing assistance system.
    • The type of system is a portable loop (on request only).
    • The hearing assistance system is not signed.
    • There is a button to unlock the door for exit.

Accessible Toilet(s) (Hotel and Conference Facilities)

  • Location and Access View
    • This accessible toilet is located on the ground floor, on the left hand side of the rear lobby area.
    • This accessible toilet is approximately 14m from the main entrance.
    • There is step-free access to the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is fair.
    • The door opens outwards.
    • The door may be difficult to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet opening is 86cm.
    • The contrast between the internal door and wall is fair.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is good.
  • Toilet Features View
    • The dimensions of the accessible toilet are 228cm x 264cm.
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 160cm.
    • The transfer space is obstructed by a waste disposal bin.
    • There is a flush, however it is not on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are general waste (with no lid) disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a colostomy bag shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm.
    • The toilet seat colour contrast is good.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The contrast between the toilet roll holder and the wall is fair.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser can be reached from seated on the toilet.
    • The height of the wall fixed soap dispenser is 114cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 105cm.
    • The contrast between the hand dryer and the wall is good.

Standard Toilet(s) (Hotel and Conference Facilities)

  • Toilet Facilities View
    • The female and male toilets are located on the ground floor, along the corridor ahead as you enter via the main entrance.
    • There is step-free access to the toilet(s).
    • The standard toilet(s) is/are approximately 16m from the main entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is fair.
    • There is pictorial and written text signage on or near the toilet door.
    • It was not possible to access the male toilet.
    • An ambulant toilet cubicle is available.
    • There is a/are horizontal wall mounted rail(s) on the right as you face the toilet.
    • There is a/are dropdown rail(s) on the left as you face the ambulant toilet(s).
    • The height of the wash basin(s) is 83cm.
    • The height of the lowered wash basin is 78cm.
    • The wash basin(s) tap type is twist/turn.
    • Lighting levels are good.
    • The lowered sink is in the ambulant cubicle and has lever twist taps and vertical grab rail on the left (shown in photograph 2).
  • Baby Changing Facilities View
    • Baby change facilities are available in the female toilets.
    • There is a flip down baby change table available .
    • The height of the baby change table is 95cm.
  • Comments View
    • The baby change is located in the ambulant cubicle.

Other Floors

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located ahead as you enter via the main entrance, opposite the lifts.
    • The stairs are approximately 8m from the main entrance.
    • Signs indicating the location of the stairs are not available from the entrance.
    • There are manual single doors to enter the stairwell from floor 0 to -1, and single with a locked leaf on floors 1, 2 and 3.
    • The floors which are accessible by stairs are -1, 0, 1, 2, 3.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are good.

Lift

  • There is a lift for public use.
  • The lift is located ahead as you enter the hotel via the main entrance.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is approximately 8m from the main entrance.
  • There are 2 other lifts in this location.
  • The other lifts have very similar/identical specifications.
  • The lift is a standard lift.
  • A Hilton Team Member does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are -1, 0, 1, 2 and 3.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is fair.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 79cm.
  • The dimensions of the lift are 108cm x 163cm.
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing assistance system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Counter (Concierge Desk)

  • Counter View
    • The counter is located on floor -1, ahead as you exit the lifts.
    • The counter is approximately 4m (4yd 1ft) from the lifts.
    • The counter is clearly visible from the lift.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is placed in front of a plain background.
    • The lighting levels at the counter are good.
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is not staffed.
    • There is a bell to attract attention.
    • Clipboards can be provided to anyone who is unable to use the counter.
    • There is a hearing assistance system at the counter.
    • The type of system is a portable loop.
    • The hearing assistance system is not signed.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided near the counter.
    • The type of flooring in this area is carpet.
  • Seating Area View
    • There is a waiting area close to the counter.
    • Access to the waiting area is unobstructed.
    • There is sufficient space for a wheelchair user to use the waiting area.
  • Comments View
    • There is an internal telephone if the desk is not staffed.
    • The height to the top control of the telephone is 136cm.

Hotel Room Corridors

  • Circulation View
    • There are doors in corridors/walkways which have to be opened manually.
    • The type of flooring in corridors/walkways is carpet.
    • There is flooring in corridors/walkways which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
    • Seating is available in the lift lobby on the ground and second floors.
    • Seating includes; seats without armrests and sofas.
    • The lighting levels are varied.
  • Signage View
    • Wayfinding signage is provided in corridors.
    • Wayfinding signage is clearly presented/easy to read.
    • Dementia friendly signage is not provided.
  • Audio View
    • The hotel does not play background music in room corridors.
  • Access View
    • There is step-free access throughout the majority of the building, via lift.
    • There is/are 4 clearly marked step(s), with a handrail on the right going up, for access to rooms 136, 138 and 140.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.
    • These steps are shown in photograph 8.
      There are similar steps in the same location on the second floor to access rooms 236, 238 and 240 (shown in photograph 9).

Standard Room(s) (Second Floor - Room 233 - Standard Room)

  • Bedroom Features View
    • The room surveyed is located on the second floor, along the corridor to the rear left as you exit the lifts.
    • The room surveyed at the time of the visit was 233.
    • There is step-free access to the room surveyed.
    • There is numbered signage on or near the room door.
    • The colour contrast between the external room door and wall is good.
    • The width of the door is 76cm.
    • The colour contrast between the internal room door and wall is good.
    • The colour contrast between the room walls and floor is good.
    • The bed type is double.
    • The height of the bed is 70cm.
    • The measurement between the bed base and floor is 23cm.
    • Light switches are not within 120cm (3ft 11in) from floor level.
    • There is not an emergency alarm in the room.
    • There is not a red flashing fire alarm beacon within the room.
    • The lighting levels in the room are moderate to good.
  • Ensuite Facilities View
    • The type of facilities within the ensuite include; a bath, a wash basin, a shower and a toilet.
    • The colour contrast between the external ensuite door and wall is good.
    • The ensuite door opens inwards.
    • The width of the door to the ensuite is 66cm.
    • The colour contrast between the internal ensuite door and wall is good.
    • There is not an emergency alarm within the ensuite.
    • There is not a red flashing fire alarm beacon within the ensuite.
    • The tap type is lever.
    • There is a mixer tap.
    • Wall-mounted grab rails are available for the bath and shower.
    • The colour contrast between the grab rails and wall is good.
    • The colour contrast between the walls and floor in the ensuite is fair.
    • The lighting levels in the ensuite are good.
  • Comments View
    • The door lock also operates with the hotel's mobile phone app.

Standard Room(s) (Second Floor - Room 240 - William Etty Suite)

  • Bedroom Features View
    • The room surveyed is located on the second floor, along the corridor to the rear left as you exit the lifts.
    • The room surveyed at the time of the visit was 240.
    • There is stepped access to the room surveyed.
    • There is numbered signage on or near the room door.
    • The colour contrast between the external room door and wall is good.
    • The colour contrast between the internal room door and wall is good.
    • The colour contrast between the room walls and floor is good.
    • The bed type is double.
    • The height of the bed is 70cm.
    • The measurement between the bed base and floor is 23cm.
    • Light switches are not within 120cm (3ft 11in) from floor level.
    • There is not an emergency alarm in the room.
    • There is not a red flashing fire alarm beacon within the room.
    • The lighting levels in the room are moderate to good.
  • Ensuite Facilities View
    • The type of facilities within the ensuite include; a wash basin, a shower, a toilet and a bath.
    • The colour contrast between the external ensuite door and wall is good.
    • The ensuite door opens outwards.
    • The width of the door to the ensuite is 67cm.
    • The colour contrast between the internal ensuite door and wall is good.
    • There is not an emergency alarm within the ensuite.
    • There is not a red flashing fire alarm beacon within the ensuite.
    • The tap type is lever.
    • There is a mixer tap.
    • Wall-mounted grab rails are available for the bath and shower.
    • The colour contrast between the grab rails and wall is good.
    • The colour contrast between the walls and floor in the ensuite is fair.
    • The lighting levels in the ensuite are good.
  • Comments View
    • The door lock also operates with the hotel's mobile phone app.

Accessible Room(s) (Third Floor - Room 343 - Wet Room)

  • Accessible Room Information View
    • The details in this section relates to the accessible room(s) with a wet room/wheel in shower.
    • This type of accessible room is located in the same location on the first, second and third floors.
    • There is step-free access to this type of accessible room.
    • All accessible rooms of this type have similar specifications.
    • Guests do not need to open a door between the lift and the room(s).
    • The room surveyed does not have an adjoining room.
  • Bedroom Features View
    • The accessible room surveyed is located on the third floor, along the corridor to the right as you exit the lift.
    • The accessible room surveyed at the time of the visit was 343.
    • There is step-free access to the accessible room surveyed.
    • There is numbered signage on or near the accessible room door.
    • The colour contrast between the external room door and wall is good.
    • The door is manual with a key card lock.
    • The fob/card reader height is 99cm.
    • The width of the door is 87cm.
    • There are lowered spy holes available.
    • The colour contrast between the internal room door and wall is good.
    • The bed type is double.
    • The bed height is not adjustable.
    • The height of the bed is 71cm.
    • The measurement between the bed base and floor is 23cm.
    • The bed is moveable.
    • The room does not have an unobstructed minimum turning space of 150cm x 150cm next to the bed.
    • Hilton Team Members can reconfigure the room furniture to create a turning space of 150cm x 150cm next to the bed.
    • The height of the desk is 75cm.
    • The desk is not height adjustable.
    • The desk knee recess does not have the recommended dimensions of 70cm (height) x 50cm (depth).
    • The height and depth of the knee recess is 72cm x 47cm.
    • The room surveyed had a desk chair with armrests and an armchair.
    • Alternative seating can be requested.
    • Wardrobes have not been adapted to allow use from a seated position.
    • Light switches are not between 75cm and 120cm (4ft) from floor level.
    • Electric sockets are between 40cm and 100cm (4ft) from floor level.
    • Electric sockets are not accessible from the bed.
    • The window control type(s) for the room is a/are standard lever(s).
    • The window controls are not at a suitable height for a wheelchair user.
    • There is an emergency alarm in the room.
    • The emergency pull cord alarm in the room is out of reach (higher than 10cm (4") from floor).
    • There is not a red flashing fire alarm beacon within the room.
    • The type of flooring is carpet.
    • The colour contrast between the room walls and floor is good.
    • The lighting levels in the room are moderate to good.
    • The emergency alarm cord is over the centre of the bed.
      The door lock also operates with the hotel's mobile phone app.
  • Ensuite Facilities View
    • The colour contrast between the external ensuite door and wall is good.
    • The ensuite door opens outwards.
    • The door may be difficult to open.
    • The door has no lock.
    • The width of the door to the ensuite is 85cm.
    • The door does not have a horizontal grab rail.
    • The dimensions of the ensuite are 213cm x 198cm.
    • The ensuite does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The ensuite has a non-slip floor.
    • The colour contrast between the ensuite walls and floor is good.
    • There is an emergency alarm within the ensuite.
    • The emergency pull cord alarm in the ensuite is out of reach (higher than 10cm (4") from floor).
    • There is not a red flashing fire alarm beacon within the ensuite.
    • Disposal facilities are available.
    • There is a/are pedal bin disposal units.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf immediately next to or behind the toilet.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
    • The tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is not a wall fixed soap dispenser.
    • There is a bar of soap available.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The lighting levels in the ensuite are good.
  • Toilet Details View
    • The height of the toilet seat above floor level is 48cm.
    • The toilet seat colour contrast is poor.
    • The toilet has a lid.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 158cm.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is no dropdown rail.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet, the wall mounted grab rails are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The colour contrast between the wall-mounted grab rail(s) and wall is good.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • Shower Details View
    • The ensuite has a wheel in shower.
    • The shower head is height adjustable.
    • The shower control type is lever.
    • Shower controls have clear markings to indicate hot and cold settings.
    • There is a flip-down/tip-up seat for the shower.
    • The height of the flip-down/tip-up or fixed seat is 55cm.
    • There is a/are wall-mounted grab rail(s) available for the shower.
    • Horizontal and/or dropdown rails are available on both sides of the shower seat.
    • There is a single vertical grab rail to assist standing users.
    • The colour contrast between the shower wall-mounted grab rails and wall is good.
    • The colour contrast between the shower dropdown rail(s) and wall is/are good.