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Hilton York - Conference Facilities

1 Tower Street, York, Y01 9WD

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Access Guide

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Conference Facilities Summary

Getting Help and Assistance

  • There is a Hilton Team Member available for help and assistance.
  • There is not a Hilton Team Member trained in British Sign Language.
  • The alternative formats documents can be provided in include; large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.

Drop-Off Point / Pick Up Point

  • Drop-Off Point View
    • There is a designated drop-off point.
    • The drop-off point is not signposted/clearly marked.
    • The drop-off point is located in front of the hotel in the loading zone.
    • The route from the drop-off point is accessible to a wheelchair user with assistance.

Hotel Parking

  • Parking View
    • The hotel does not have its own parking facilities.
  • Comments View
    • The hotel has a limited car park under the building which is valet parking only.
    • Cars should be dropped off and collected from the drop off point outside the hotel.
    • Keys can be collected and dropped off at Reception or the Concierge Desk.

Off Site Parking

  • On Street Blue Badge Parking View
    • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
    • The on street Blue Badge parking bay(s) is/are located on Tower Street.
    • The dimensions of the on street Blue Badge parking bay(s) surveyed are 354cm x 402cm.
    • The dimensions of the on street Blue Badge parking bays vary in size.
    • There are not parking charges for the on street Blue Badge parking bay(s).
    • Payment signs are not provided .
    • Parking is free for Blue Badge holders.
  • Public Car Park View
    • There is a car park for public use within approximately 200m (219yd).
    • The public car park is located on Tower Street.
    • The name of the car park is Castle Car Park.
    • The car park type is open air/surface.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available within the car park.
    • Clearly marked/signposted parent and child parking bays are not available.

Approach (Main Entrance)

  • Approach View
    • The surface of the approach is stone/concrete tiles.
    • The approach surface is uneven in places.
    • There is step-free access on the approach.
  • Ramp/Slope View
    • There is a slope with a very easy incline.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the hotel.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Hilton'.
    • There is ramped/sloped or stepped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 118cm .
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 110cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 149cm.
    • There is a Hilton Team Member available for assistance at this entrance.
  • Ramp/Slope View
    • The ramp/slope is located to the right as you face the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.
    • The width of the ramp/slope is 106cm.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located in front of the entrance.
    • There is/are 5 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The going of the step(s) is/are between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides of the step(s).
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do not cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.

Reception

  • Reception View
    • The reception point is located to the left as you enter via the main entrance.
    • The reception point is approximately 3m from the main entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is high (110cm+).
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The height of the lowered section at the counter is 76cm.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is not a clear knee recess beneath the low/lowered section of the counter.
    • The counter is staffed.
    • Seats can be made available for guests at reception.
    • Clipboards can be provided to anyone who is unable to use the desk.
    • There is a hearing assistance system.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • The hearing assistance system is located on the central desk.
    • Hilton Team Members are trained to use the hearing assistance system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 29/08/2019.
    • The hearing assistance system was not working at the time of testing.
    • The type of flooring in the reception area is tiles.
  • Comments View
    • A portable loop can also be requested from the reception desk, which is located in the conference facilities area of the hotel.

Lobby

  • Circulation View
    • The type of flooring in the lobby is carpet and tiles.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • Seating in the lobby includes; sofas and armchairs.
    • The lighting levels are good.
  • Signage View
    • Wayfinding signage is not provided.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the lobby area.
    • Dementia friendly signage is not provided.
  • Audio View
    • This lobby does play background music in public areas.
    • Music is played throughout the lobby.
  • Comments View
    • There is an additional lobby area beyond the lift/stairs lobby (shown in photograph 5).

Accessible Toilet(s) (Hotel and Conference Facilities)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located on the ground floor, on the left hand side of the rear lobby area.
    • This accessible toilet is approximately 14m from the main entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is fair.
    • The door opens outwards.
    • The door may be difficult to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet opening is 86cm.
    • The contrast between the internal door and wall is fair.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is good.
  • Toilet Features View
    • The dimensions of the accessible toilet are 228cm x 264cm.
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 160cm.
    • The transfer space is obstructed by a waste disposal bin.
    • There is a flush, however it is not on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are general waste (with no lid) disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a colostomy bag shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm.
    • The toilet seat colour contrast is good.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The contrast between the toilet roll holder and the wall is fair.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser can be reached from seated on the toilet.
    • The height of the wall fixed soap dispenser is 114cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 105cm.
    • The contrast between the hand dryer and the wall is good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby change table available.
    • The height of the baby change table is 95cm.

Standard Toilet(s) (Hotel and Conference Facilities)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located on the ground floor, along the corridor ahead as you enter via the main entrance.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 16m from the main entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is fair.
    • There is pictorial and written text signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 89cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are good.

Event Room(s) / Space(s) (Minster Suite)

  • Access to the Room View
    • The room surveyed was the Minster Suite.
    • The Minster Suite is located on the ground floor, along the corridor leading to the rear of the hotel.
    • There is not wayfinding signage for the room.
    • There is clear signage for the room(s) (on or near the door).
    • There is written signage for the room(s), in upper and lower case lettering, that is clearly visible.
    • Hilton Team Members can provide assistance getting to the room(s)/space(s).
    • The corridor/walkway leading to the room(s)/space(s) is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
    • There is step free access.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 75cm.
    • The colour contrast between the external door and wall is fair.
    • The colour contrast between the internal door and wall is fair.
  • Room Details View
    • There is a portable hearing assistance system available for the room.
    • The type of system is a portable loop (on request only).
    • There is sufficient space for a wheelchair user to turn within the room.
    • There are no potential trip hazards within the room.
    • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The colour contrast between the walls and floor is good.
    • The lighting levels are adjustable.
    • There are 4 similar meeting rooms, with smaller dimensions, available. These meeting rooms were all in use at the time of the survey and are accessed via steps.

Event Room(s) / Space(s) (City of York Suite)

  • Access to the Room View
    • The area surveyed was the City of York Suite.
    • The City of York Suite is located on the ground floor, to the rear of the hotel.
    • There is wayfinding signage for the area.
    • There is clear signage for the room(s) (on or near the door).
    • There is written signage for the room(s), in upper and lower case lettering, that is clearly visible.
    • Hilton Team Members can provide assistance getting to the room(s)/space(s).
    • The corridor/walkway leading to the room(s)/space(s) is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
    • There is step free access.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width but one door is locked.
    • The door(s) may be difficult to open.
    • The width of the door opening is 67cm.
    • The colour contrast between the external door and wall is fair.
    • The colour contrast between the internal door and wall is fair.
  • Room Details View
    • There is a portable hearing assistance system available for the room.
    • The type of system is a portable loop (on request only).
    • The hearing assistance system is signed.
    • Hilton Team Members are trained to use the hearing assistance system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 29/08/2019.
    • The hearing assistance system was working at the time of testing.
    • There is sufficient space for a wheelchair user to turn within the room.
    • There are no potential trip hazards within the room.
    • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The colour contrast between the walls and floor is good.
    • The lighting levels are adjustable.
    • This suite comprises of 3 rooms with moveable wall dividers, which can be used as 1 large room or up to 3 small rooms. The rooms are Walmgate Room, Bootham Room, and Micklegate Room.
      At the time of the survey the Walmgate Room was separated (shown in photographs 7 and 8), and the Bootham Room and Micklegate Room were opened into 1 room (shown in photographs 9-15). Depending on the use and layout of the room there may be cables across to a projector which can cause a trip hazard (shown in photograph 16)

Eating and Drinking (City of York Suite Breakout Area)

  • Location and Access View
    • The following information is for the self-service area.
    • The self-service area is located on the ground floor, at the rear of the hotel.
    • There is step-free access to the self-service area.
  • Service and Menus View
    • There is a bar where drinks can be ordered and a self-service counter.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Drinking straws are available.
    • This area does play background music.
    • Background music is only played during certain functions.
    • There is a hearing assistance system .
    • The system is a portable loop.
    • The hearing assistance system is available only on request.
  • Service Counter(s) View
    • The height of the counter is 111cm.
    • There is a moveable card machine available for payment.
    • The type of flooring in this area is wood.
  • Self-Service Counter(s) View
    • The height of the counter is 92cm.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • The type of flooring in this area is carpet.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are good.
    • Lighting levels can be adjusted by a Hilton Team Member upon request.
    • Access to the additional seating area is via manual double doors with a medium height (16cm) step.
    • The additional seating is in an external patio area.

Step(s)

  • There is a/are step(s) located on the ground floor, to the left hand side of the rear lobby.
  • The step(s) is/are used to access the Jorvik Suite, Lendal Room, Clifford Suite and Coppergate Suite.
  • There is/are 6 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The going of the step(s) is/are not between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.
  • Comments View
    • There are 10 similar steps to access the Coppergate Room (shown in photographs 3 and 4).
    • There are 3 similar steps to access the Clifford Room (shown in photographs 5 and 6).