Access Guide
Spa/Leisure Facilities Summary
- Related Access Guide(s) View
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Leisure Facilities Information
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- The leisure facilities are located opposite the Hotel main entrance.
- Facilities include; a swimming pool, treatment rooms, a changing area, a sauna, an accessible changing room and a reception.
Getting Help and Assistance
- There is a Hilton Team Member available for help and assistance.
- There is not a Hilton Team Member trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- Irish Sign Language interpreters cannot be provided on request.
- The alternative formats documents can be provided in include; large print on request.
- There is not an assistance dog toilet or toileting area at the venue/nearby.
- Water bowls for assistance dogs are not available.
- There are mobility aids available.
- The mobility aids available include wheelchairs.
- To obtain mobility aids please contact main reception.
Drop-Off Point / Pick Up Point
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Drop-Off Point
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- There is a designated drop-off point.
- The drop-off point is not signposted/clearly marked.
- The drop-off point is located outside the main entrance.
- The route from the drop-off point is accessible to a wheelchair user with assistance.
Hotel Parking
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Parking
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- The hotel does have its own parking facilities.
- The car park is located beneath the hotel.
- The car park type is underground.
- The car park does have a height restriction barrier.
- The maximum height of the restriction barrier is 210cm.
- The car park does have a barrier control system.
- There is a touchscreen at the barrier.
- The barrier controls/touchscreen can be reached from the car.
- The car park surface is tarmac.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 8 designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 227cm x 495cm.
- There is not a 120cm hatched zone around the Blue Badge parking bay(s).
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- Clearly marked/signposted parent and child parking bays are not available.
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Paying
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- There are no parking charges for the car park.
- Parking is free for visitors of the venue.
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Access from the Car Park
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- The route from the car park to the entrance is clearly signposted.
- The surface on the approach to the entrance is tarmac.
Hotel Parking (LivingWell)
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Parking
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- The venue does have its own parking facilities.
- The car parking facilities are for Blue Badge holders only.
- The car park is located outside the LivingWell Health Club entrance .
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does not have a barrier control system.
- The car park surface is block paving.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 1 designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 243cm x 477cm.
- There is not a 120cm hatched zone around the Blue Badge parking bay(s).
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- Clearly marked/signposted parent and child parking bays are not available.
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Paying
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- There are no parking charges for the car park.
- Parking is free for visitors of the venue.
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Access from the Car Park
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are dropped kerbs.
- The entrance is clearly visible from the car park.
- The surface on the approach to the entrance is block paving.
- There is not a road to cross between the car park and the entrance.
- There is no tactile paving on dropped kerbs between the car park and the entrance.
- The nearest designated Blue Badge parking bay is approximately 8m from the LivingWell Health Club entrance.
- Assistance may be required because there is/are uneven surfaces.
Outside Access (LivingWell Health Club Entrance)
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Entrance
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- This information is for the entrance located at the front of the building.
- The entrance area/door is clearly signed.
- This entrance is signed with 'LivingWell Health Clubs'.
- There is step-free access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically (towards you).
- The main automatic door(s) is/are push pad or push button activated.
- The push pad or push button is 107cm from floor level.
- The door(s) is/are single width.
- The width of the door opening is 112cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- There is also an automatically revolving door next to this one.
Lobby
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Circulation
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- The type of flooring in the lobby is wood and tiles.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- Seating in the lobby includes; sofas.
- The lighting levels are moderate to good.
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Signage
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- Wayfinding signage is provided.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the lobby area.
- Wayfinding signage is clearly presented/easy to read.
- Dementia friendly signage is not provided.
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Audio
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- This lobby does play background music in public areas.
- Music is played in the lobby.
Reception
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Reception
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- The reception point is located to the right as you enter the LivingWell Health Club entrance.
- The reception point is approximately 6m from the LivingWell Health Club entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step-free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is not placed in front of a background which is patterned.
- The lighting levels at the reception point are good.
- The height of the reception counter is high (110cm+).
- There is sufficient space to write or sign documents on the counter.
- There is a lowered section of the counter.
- There is sufficient space to write or sign documents on the lowered section of the counter.
- There is not a clear knee recess beneath the low/lowered section of the counter.
- The counter is staffed.
- Seats can be made available for guests at reception.
- Clipboards can be provided to anyone who is unable to use the desk.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Hilton Team Members are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 16/10/2019.
- The hearing assistance system was working at the time of testing.
- The type of flooring in the reception area is wood and tiles.
Changing Area
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Changing Area
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- There is a/are changing area(s) available.
- The changing area that was surveyed is located ahead as you enter the LivingWell Health Club entrance.
- The changing area is approximately 7m from reception.
- There is step-free access to the changing area.
- The facilities available within the changing area include; standard changing rooms/cubicles, standard showers and standard toilets.
- This is a male changing area.
- Similar female changing area(s) are available.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 80cm.
- The type of flooring in the changing area is tiles.
- There is a red flashing fire alarm beacon within the changing area.
- The changing area is open plan with bench seating.
- There are lockers within the changing area.
- There is a/are locker(s) within reach for a wheelchair user.
- There is not a water dispenser available.
- The lighting levels in the changing area are good.
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Shower Facilities
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- Shower facilities are available.
- There is step-free access to the shower facilities.
- The shower head height(s) is/are fixed.
- The shower control type(s) is/are twist/turn.
- There is no seat for the shower(s).
- There is not a/are not wall-mounted grab rail(s) available for the shower(s).
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Toilet Facilities
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- Toilet facilities are available.
- There is step-free access to the toilet(s).
- An ambulant toilet with wall-mounted grab rails is not available.
- The lighting levels in the toilet(s) are good.
Accessible Changing Room
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Location and Access
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- This accessible changing room is located to the left of reception.
- This accessible changing room is approximately 14m from the LivingWell Health Club entrance.
- There is step-free access to the accessible changing room.
- This is a shared changing room.
- A key is not required for the accessible changing room.
- There is pictorial signage on or near the accessible changing room door.
- The contrast between the external door and wall is high.
- The door opens outwards.
- The door may be difficult to open.
- The door is locked by a lever twist.
- The width of the door opening is 80cm .
- The contrast between the internal door and wall is high.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is high.
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Toilet Features
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- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 128cm.
- The transfer space is obstructed by a sanitary bin and storage items.
- There is a flush, however it is not on the transfer side.
- There is spatula type lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is high.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is high.
- The contrast between the walls and floor is medium.
- There is an emergency alarm .
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are general waste (with lid), sanitary and nappy/incontinence items bin disposal units.
- There is not a/are not coat hook(s).
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Additional Fixtures
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- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a colostomy bag shelf next to the toilet.
- The toilet has a cistern.
- There is a lid attached to the toilet seat.
- The height of the toilet seat above floor level is 48cm.
- The toilet seat colour contrast is low.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 117cm.
- The contrast between the toilet roll holder and the wall is medium.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 71cm.
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The wall fixed soap dispenser can be reached from seated on the toilet.
- The height of the wall fixed soap dispenser is 105cm .
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 106cm .
- The contrast between the hand dryer and the wall is medium.
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Accessible Shower
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- The shower does have an unobstructed minimum 150cm x 150cm turning space.
- There is a shower unit with a detachable shower head.
- The shower head is height adjustable.
- The adjustable shower head can be placed between 105cm and 185cm when mounted.
- There is a flip-down/tip-up seat for the shower.
- The seat/chair is not height adjustable.
- The height of the flip-down/tip-up or fixed seat is 48cm.
- Horizontal and/or dropdown rails are available on both sides of the shower seat.
- The colour contrast between the shower rails and wall is high.
- There is a vertical grab rail for the shower.
- The colour contrast between the vertical grab rail(s) for the shower and wall is high.
- There is not an emergency alarm for the shower.
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Other Facilities
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- There is a dry seat for changing.
- There is a locker within the accessible changing room.
- The locker is within reach for a wheelchair user.
- Baby changing facilities are located within the accessible changing room.
- There is a flip down baby change table available .
- The height of the baby change table is 90cm.
Fitness Suite
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Access to Fitness Suite
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- The fitness suite is situated in the leisure club .
- The fitness suite is located to the right as you enter the LivingWell Health Club entrance.
- The fitness suite can be used by members or guests.
- The fitness suite is not staffed.
- There are surveillance cameras in the fitness suite.
- There is step free access to the fitness suite.
- The door is manual.
- The door opening width is 134cm.
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Fitness Suite Information
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- Hilton Team Members receive training in assisting disabled people.
- There is not clear manoeuvring space between equipment.
- There is not level access to all of the equipment.
- Equipment suitable for mobility or sensory impaired users includes; cable resistance machines and free weights.
- The type of flooring in the fitness suite is vinyl.
- There is not a hearing assistance system.
- There is a lip at the threshold of the door.
There is a lip where the surface within the fitness suite changes.
Swimming Pool
- The swimming pool is situated in the leisure club .
- The swimming pool can be used by members or guests.
- There is not a lifeguard for the swimming pool.
- There is not a ramped entrance into the water.
- There are steps into the swimming pool.
- There are 7 steps.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- There is not a hoist for wheelchair users to access the water.
- There is a ladder type entrance into the water.
- There is not a wet side chair available.
- There is an emergency alarm at poolside.
- There are sun loungers without armrests at the poolside. There is step-free access to a shower at the poolside.
Sauna
- There is step free access to the sauna.
- The door opens towards you (pull).
- The width of the door opening is 86cm.
- The sauna does not have an unobstructed minimum turning space of 150cm x 150cm.
- The sauna has bench seating.
- There is an emergency alarm in the sauna.
- There is a small lip at the threshold to the sauna (as shown in photograph 2).