You are on Spa/Leisure Facilities Summary. Skip to the next section.

Spa/Leisure Facilities Summary

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• Related Access Guide(s) View
  • For the Hilton St. George's Park AccessAble access guide please click here (new tab)
  • For the Hilton St. George's Park - Conference/Meeting AccessAble access guide please click here (new tab)
• Leisure Facilities Information View
  • The leisure facilities are located on level 0, at the front of the hotel.
  • Facilities include; a steam room, an accessible changing room, a swimming pool, a fitness suite, treatment rooms, a sauna, a reception, changing areas and a hot tub.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a Hilton Team Member available for help and assistance.
• There is not a Hilton Team Member trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• The alternative formats documents can be provided in include; large print on request.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• There are mobility aids available.
• The mobility aids available include wheelchairs.
• To obtain mobility aids please contact reception.

You are on Drop-Off Point / Pick Up Point. Skip to the next section.

Drop-Off Point / Pick Up Point

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• Drop-Off Point View
  • There is a designated drop-off point.
  • The drop-off point is not signposted/clearly marked.
  • The drop-off point is located outside the main entrance.
  • The route from the drop-off point is accessible to a wheelchair user with assistance.

You are on Hotel Parking. Skip to the next section.

Hotel Parking

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• Parking View
  • The hotel does have its own parking facilities.
  • The car park is located in front and to the side of the hotel .
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 13 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 480cm.
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Clearly marked/signposted parent and child parking bays are not available.
  • There are several smaller car parks before you reach the main car park in front of the hotel. These are on a higher level and have sloped access to the entrance.
• Paying View
  • There are no parking charges for the car park.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The entrance is clearly visible from the car park.
  • The surface on the approach to the entrance is concrete tiles.
  • There is not a road to cross between the car park and the entrance.
  • The nearest designated Blue Badge parking bay is approximately 30m from the car park entrance.

You are on Approach. Skip to the next section.

Approach

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• Approach View
  • The surface of the approach is stone/concrete tiles.
  • There is a/are fixed bollard(s) on the approach .
  • The bollard(s) does/do not have a good colour contrast to prevent them being hazardous to visually impaired people.
• Ramp/Slope View
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a slight gradient.

You are on Outside Access (Drop-off Point Entrance). Skip to the next section.

Outside Access (Drop-off Point Entrance)

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• Entrance View
  • This information is for the entrance located to the left of the building.
  • The entrance area/door is not clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 130cm (4ft 3in).
  • The main door(s) open(s) automatically (towards you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 90cm from floor level.
  • The door(s) is/are single width.
  • The width of the door opening is 104cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is also a revolving door next to this one.
  • There are bollards at this entrance.
  • The minimum width between the bollards is 420cm.
  • The bollards do not contrast visually with the paving.
  • The door with the automatic press to open button is on the left of the revolving door.
• Ramp/Slope View
  • There is a slope with a very easy incline.

You are on Lobby. Skip to the next section.

Lobby

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• Circulation View
  • The type of flooring in the lobby is carpet and tiles.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Seating in the lobby includes; armchairs and sofas.
  • The lighting levels are varied.
• Signage View
  • Wayfinding signage is provided.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the lobby area.
  • Wayfinding signage is clearly presented/easy to read.
  • Dementia friendly signage is not provided.
• Audio View
  • This lobby does play background music in public areas.
  • Music is played in the lobby at a low level.
• Comments View
  • To the rear of the lobby is a set of double doors that leading to a courtyard.
  • The doors open automatically and have an opening width of 222cm.
  • There are two sets of 4, 15cm high steps with handrails on both sides or a slight ramp with a handrail on the right going up beyond the door.

You are on Entrance (The Health Club & Spa Entrance). Skip to the next section.

Entrance (The Health Club & Spa Entrance)

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• Entrance View
  • This information is for the entrance located to the right as you enter the main entrance.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 154cm.

You are on Reception. Skip to the next section.

Reception

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• Reception View
  • The reception point is located ahead as you enter the health club and spa.
  • The reception point is approximately 11m from the Health Club & Spa entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are moderate to good.
  • The height of the reception counter is medium height (77cm - 109cm).
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section at the counter is 76cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is a clear knee recess beneath the low/lowered section of the counter.
  • The counter is staffed.
  • Seats can be made available for guests at reception.
  • There is not a hearing assistance system.
  • The type of flooring in the reception area is tiles.

You are on Treatment Rooms. Skip to the next section.

Treatment Rooms

• There is / are 4 treatment room(s) available.
• The name / number of the room surveyed was; 4.
• There is clear signage for the room (on or near the door).
• There is written signage for the room, in upper and lower case lettering, that is clearly visible.
• There is step-free access into the room(s).
• There is a/are door(s) into the treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 85cm.
• The type of flooring is vinyl/laminate.
• The room does have an unobstructed minimum turning space of 150cm x 150cm.
• There is a bed / couch.
• The bed / couch is adjustable.
• There is sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not adjustable.
• There are no chairs with armrests available.
• The room does have background music playing.
• Lighting levels are adjustable.
• There are 3 additional treatment rooms with the same specification.
  Within the treatment area is a nail bar and seating area with loungers, sofas, armchairs and coffee tables.

You are on Accessible Toilet(s) (Treatment Area). Skip to the next section.

Accessible Toilet(s) (Treatment Area)

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• Location and Access View
  • This accessible toilet is located in the treatment area.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 86cm.
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
• Toilet Features View
  • The dimensions of the accessible toilet are 182cm x 192cm.
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 114cm.
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is poor.
  • There is an emergency alarm.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary, nappy/incontinence items bin and general waste (with lid) disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a colostomy bag shelf next to the toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm.
  • The toilet seat colour contrast is good.
  • The toilet roll holder is on the dropdown rail.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser can be reached from seated on the toilet.
  • The height of the wall fixed soap dispenser is 89cm.
  • There is a handheld soap dispenser available.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The contrast between the hand dryer and the wall is good.

You are on Eating and Drinking (Juice Bar). Skip to the next section.

Eating and Drinking (Juice Bar)

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• Location and Access View
  • The following information is for the self-service area.
  • The self-service area is located to the left of reception.
  • There is step-free access to the self-service area.
• Service and Menus View
  • Plastic/takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is available.
  • Drinking straws are available.
  • This area does not play background music.
  • There is not a hearing assistance system .
• Self-Service Counter(s) View
  • The height of the counter is 90cm.
  • The type of flooring in this area is tiles.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The height between the floor and the underside of the lowest dining table is 60cm.
  • The distance between the floor and the underside of the highest dining table is 70cm.
  • The surface height of the lowest table is 44cm.
  • The surface height of the highest table is 74cm.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • There are also coffee tables, armchairs and sofas.
  • The type of flooring in this area is tiles.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are moderate to good.
  • Lighting levels can be adjusted by a Hilton Team Member upon request.

You are on Accessible Changing Room. Skip to the next section.

Accessible Changing Room

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• Location and Access View
  • This accessible changing room is located to the right as you pass reception.
  • There is step-free access to the accessible changing room.
  • This is a shared changing room.
  • A key is not required for the accessible changing room.
  • There is pictorial and written text signage on or near the accessible changing room door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the door opening is 88cm.
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
  • The dimensions of the accessible changing room are 453cm x 274cm.
• Toilet Features View
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 108cm.
  • There is a flush on the transfer side.
  • There is spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary, nappy/incontinence items bin and general waste (with lid) disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 161cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a colostomy bag shelf next to the toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm.
  • The toilet seat colour contrast is good.
  • The toilet roll holder is on the dropdown rail.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm.
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is not a wall fixed soap dispenser.
  • There is a handheld soap dispenser available.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 88cm.
  • The contrast between the hand dryer and the wall is good.
• Accessible Shower View
  • The shower does have an unobstructed minimum 150cm x 150cm turning space.
  • There is a shower unit with a detachable shower head.
  • The shower head height is fixed.
  • The adjustable shower head can be placed between 105cm and 185cm when mounted.
  • There is a flip-down/tip-up seat for the shower.
  • The seat/chair is not height adjustable.
  • The height of the flip-down/tip-up or fixed seat is 46cm.
  • Horizontal and/or dropdown rails are available on both sides of the shower seat.
  • The colour contrast between the shower rails and wall is good.
  • There is a vertical grab rail for the shower.
  • The colour contrast between the vertical grab rail(s) for the shower and wall is good.
  • There is an emergency alarm for the shower.
  • The emergency pull cord alarm is fully functional.
• Other Facilities View
  • There is a dry seat for changing.
  • There is a locker within the accessible changing room.
  • The locker is within reach for a wheelchair user.
  • Baby changing facilities are located within the accessible changing room.
  • There is a flip down baby change table available.
  • The height of the baby change table is 75cm.

You are on Changing Area. Skip to the next section.

Changing Area

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• Changing Area View
  • There is a/are changing area(s) available.
  • The changing area that was surveyed is located to the left of reception.
  • The changing area is approximately 16m from reception.
  • There is step-free access to the changing area.
  • The facilities available within the changing area include; standard changing rooms/cubicles, standard toilets, a Changing Places and standard showers.
  • This is a female changing area.
  • Similar male changing area(s) are available.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 87cm.
  • The type of flooring in the changing area is tiles.
  • There is not a red flashing fire alarm beacon within the changing area.
  • The changing area has cubicles and open plan bench seating.
  • There are lockers within the changing area.
  • There is a/are locker(s) within reach for a wheelchair user.
  • There is a water dispenser available.
  • The lighting levels in the changing area are moderate to good.
• Shower Facilities View
  • Shower facilities are available.
  • There is step-free access to the shower facilities.
  • The shower head height(s) is/are fixed.
  • The shower control type(s) is/are lever.
  • There is no seat for the shower(s).
  • There is not a/are not wall-mounted grab rail(s) available for the shower(s).
• Toilet Facilities View
  • Toilet facilities are available.
  • There is step-free access to the toilet(s).
  • An ambulant toilet with wall-mounted grab rails is available.
  • There are horizontal grab rails on both sides of the seat and a vertical rail on the right.
  • The wash basin(s) tap type is sensor.
  • The lighting levels in the toilet(s) are moderate to good.
• Baby Changing Facilities View
  • Baby changing facilities are not available.

You are on Fitness Suite. Skip to the next section.

Fitness Suite

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• Access to Fitness Suite View
  • The fitness suite is situated in the leisure club .
  • The fitness suite is located in front of reception.
  • The fitness suite can be used by members or guests.
  • The fitness suite is staffed when open.
  • There are surveillance cameras in the fitness suite.
  • There is step free access to the fitness suite.
  • The door is key fob activated and The door is manual.
  • The door opening width is 88cm.
• Fitness Suite Information View
  • Hilton Team Members receive IFI Mark standard Disability Equality Training.
  • There is clear manoeuvring space between equipment.
  • There is level access to all of the equipment.
  • Equipment suitable for mobility or sensory impaired users includes; free weights, arm cycles, IFI accredited machines, upper body machines where fixed seats can be removed and cable resistance machines.
  • The type of flooring in the fitness suite is tiles and laminate.
  • There is not a hearing assistance system.
  • There are two similar sets of doors into the fitness area. One is key card activated with the enter system being at a height of 112cm.

You are on Swimming Pool. Skip to the next section.

Swimming Pool

• The swimming pool is situated in the leisure club .
• The swimming pool can be used by members or guests.
• There is not a lifeguard for the swimming pool.
• There is not a ramped entrance into the water.
• There are steps into the swimming pool.
• There are 8 steps.
• There is a/are handrail(s) at the step(s).
• There is a hoist for wheelchair users to access the water.
• The hoist is manual.
• There is not a ladder type entrance into the water.
• There is a wet side chair available.
• Seating around the pool includes; chairs with armrests.
• There is an emergency alarm at poolside.
• There is not a/are not handrail(s) at the step(s).
• There is a sun lounger without armrests. There are 2 sets of steps to access the pool. There are 7 steps or 8 steps with handrails on both sides. There is an ice room and experience shower to one end of the pool. Access into these areas is by a 53cm opening. There are foot spas accessed via 2 steps. The seats are tiled and have armrests on both sides.

You are on Sauna. Skip to the next section.

Sauna

• There is step free access to the sauna.
• The door opens towards you (pull).
• The width of the door opening is 86cm.
• The sauna does have an unobstructed minimum turning space of 150cm x 150cm.
• The sauna has bench seating.
• There is an emergency alarm in the sauna.

You are on Steam Room. Skip to the next section.

Steam Room

• There is step free access to the steam room.
• The door opens towards you (pull).
• The width of the door opening is 86cm.
• The steam room does not have an unobstructed minimum turning space of 150cm x 150cm.
• The steam room has bench seating.
• There is an emergency alarm in the steam room.