Access Guide
Platform Ticket Barriers
- The platform ticket barriers was surveyed.
- The ticket barrier opening width is 62cm.
- The wider ticket barrier opening width is 107cm.
- There are fixed ticket readers.
- The ticket slot heights for the barriers are 95cm (insert ticket) and 95cm (remove ticket) from the floor.
- The scanner height is 83cm from the floor.
- All ticket barriers are similar in height.
- Assistance is available at the ticket barrier.
- There are self-service, touch screen ticket machines throughout the concourse and at the ticket barriers. They are at a height of between 120cm and 155cm.
Hull Trains - Platform
- There are 7 platforms at this station.
- The following platforms have step-free level access: all platforms.
- All platforms have tactile markings along the platform edge.
- All platforms have clear markings along the platform edge.
- Announcements on platforms are audio.
- There are fixed hearing assistance systems on some platforms.
- Some platforms have help points.
- All platforms have seating.
- Seating available on the platforms includes: benches.
- Access to the train is via a portable ramp.
Entrance (First Class Carriage)
- This entrance is located at both ends of the First Class carriage.
- The entrance area is clearly signed.
- There is step-free access via a portable ramp at the entrance.
- The ramp has a slight gradient.
- The ramp is between 75cm and 150cm wide with no handrails.
- The ramp bypasses the step.
- There is 1 step with no handrails.
- The step is clearly marked.
- There is a single automatic door at this entrance.
- The door opens by sliding.
- The width of the opening is 80cm.
- The door has a high visual contrast.
- There is step-free level access as you enter.
- Staff are available to assist all passengers boarding, or alighting the train.
Designated Seating (First Class)
- The designated seating area surveyed is located at the end of the First Class carriage, near the ramped entrance.
- The distance from the entrance doors is 4m.
- The most accessible route to the designated seating has automatic doors.
- There is step-free level access to the designated seating.
- There are double automatic doors with a medium visual contrast.
- The doors open by sliding.
- The width of the opening is 85cm.
- The designated seating area is clearly marked.
- There are 2 designated spaces for wheelchair users.
- The number of spaces for wheelchair users varies.
- There is a member of staff available for assistance.
- There is space for an assistance dog to rest.
- Seating available in this area includes: chairs with armrests.
- Furniture available in this area includes: tables.
- The seating and tables are fixed.
- The surface height of the tables is suitable for wheelchair users.
- The clear height under the tables is suitable for wheelchair users.
- Lighting levels were even at the time of the survey.
- Lighting levels are adjustable.
- There is a toilet with adaptations close to the seating area (within approximately 50m).
Seating Area (First Class)
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Location and Access
View
- The most accessible route has narrow walkways, a slight ramp or slope and narrow openings.
- There is step-free level access into this area.
- There are double automatic doors with a medium visual contrast.
- The doors open by sliding.
- The width of the opening is 85cm.
-
Seating Area
View
- There is step-free level access throughout the seating area.
- There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- Seating available in this area includes: chairs with armrests.
- Furniture available in this area includes: tables.
- The chairs and tables are fixed.
- There may be background noise in this area.
- Lighting levels were even at the time of the survey.
- Lighting levels are adjustable.
Getting Around (First Class)
- There is step-free level access throughout all areas.
- Access throughout may include automatic doors, narrow walkways, narrow aisles (less than 120cm) and narrow openings.
- There is a high visual contrast between the walls and floor in the majority of walkways.
- There may be background noise.
- Wayfinding signage is provided.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signs is consistent throughout.
- Seating available in the walkways includes: chairs with armrests.
- Lighting levels were even at the time of the survey.
- Lighting levels are adjustable in some areas.
- There are double, automatic sliding doors throughout the rest of the train.
- These doors have an opening width of 65cm.
- Train aisles are 50cm throughout the rest of the train.
- A mobile refreshment service passes through the train.
Toilet with Adaptations (First Class - Right Hand Transfer with Baby Change )
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Location and Access
View
- The toilet surveyed is located near the entrance doors and the designated seating area.
- The distance from the designated seating area is 4m.
- The most accessible route to the toilet has narrow walkways, step-free level access and automatic doors.
- There is step-free level access into the facility.
- There is pictorial signage on or near the door.
- The door opens by sliding and has a high visual contrast.
- The width of the door opening is 87cm.
- The door has a push button lock.
- Internally the door has a high visual contrast.
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Dimensions and Features
View
- The dimensions of the cubicle are 130cm (width) x 130cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the right as you face the toilet.
- There is a push button flush on the wall above the cistern.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high visual contrast.
- There is no vertical grab rail for the toilet.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a high visual contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a high visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a high visual contrast.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin has a sensor tap.
- There are no vertical grab rails at the wash basin.
- There is a wall mounted soap dispenser which can be reached when seated on the toilet.
- The soap dispenser has a medium visual contrast.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a medium visual contrast.
- There is a push button emergency alarm.
- There is a mirror.
- There is no shelf.
- The cubicle has a waste bin.
- There are multiple coat hooks.
- The height of the baby change facility when in use is 90cm.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.
Entrance (Standard Class Carriage)
- This entrance is located at both ends of the Standard Class carriages.
- The entrance area is clearly signed.
- There is step-free access via a portable ramp at the entrance.
- The ramp has a slight gradient.
- The ramp is between 75cm and 150cm wide with no handrails.
- The ramp bypasses the step.
- There is 1 step with no handrails.
- The step is clearly marked.
- There is a single automatic door at this entrance.
- The door opens by sliding.
- The width of the opening is 80cm.
- The door has a high visual contrast.
- There is a second set of double automatic doors.
- The second set of doors opens by sliding.
- The width of the opening is 85cm.
- The second set of doors have a high visual contrast.
- There is step-free level access as you enter.
- Staff are available to assist passengers who are boarding or alighting the train, if needed.
Designated Seating (Standard Class)
- The designated seating area surveyed is located at the end of the Standard Class carriage, near the ramped entrance.
- The distance from the entrance doors is 5m.
- The most accessible route to the designated seating has automatic doors and narrow walkways.
- There is step-free level access to the designated seating.
- There are double automatic doors with a medium visual contrast.
- The doors open by sliding.
- The width of the opening is 85cm.
- The designated seating area is clearly marked.
- There are 2 designated spaces for wheelchair users.
- The number of spaces for wheelchair users varies.
- Companions sit next to you and in front of you.
- There is a member of staff available for assistance.
- There is space for an assistance dog to rest.
- Seating available in this area includes: chairs with armrests.
- Furniture available in this area includes: tables.
- The seating and tables are fixed.
- The surface height of the tables is suitable for wheelchair users.
- The clear height under the tables is suitable for wheelchair users.
- Lighting levels were even at the time of the survey.
- Lighting levels are adjustable.
- There is a toilet with adaptations close to the seating area (within approximately 50m).
Seating Area (Standard Class)
-
Location and Access
View
- The most accessible route has narrow walkways, automatic doors, narrow openings and a slight ramp or slope.
- There is step-free level access into this area.
- There are double automatic doors with a medium visual contrast.
- The doors opens by sliding.
- The width of the opening is 65cm.
-
Seating Area
View
- There is step-free level access throughout the seating area.
- There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- Seating available in this area includes: chairs with armrests.
- Furniture available in this area includes: tables.
- The chairs and tables are fixed.
- There may be background noise in this area.
- Lighting levels were even at the time of the survey.
- Lighting levels are adjustable.
Getting Around (Standard Class)
- There is step-free level access throughout all areas.
- Access throughout may include automatic doors, narrow aisles (less than 120cm) and narrow openings.
- There may be background noise.
- Wayfinding signage is provided.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signs is consistent throughout.
- Seating available in the walkways includes: chairs with armrests.
- Lighting levels were even at the time of the survey.
- Lighting levels are adjustable in some areas.
- There are double, automatic sliding doors throughout the rest of the train.
- These doors have an opening width of 65cm.
- Train aisles are 50cm throughout the rest of the train.
- A mobile refreshment service passes through the train.
Toilet with Adaptations (Standard Class - Right Hand Transfer with Baby Change)
-
Location and Access
View
- The toilet surveyed is located near the entrance and designated seating area.
- The distance from the ramped entrance is 5m.
- The most accessible route to the toilet has step-free level access, automatic doors and narrow walkways.
- There is step-free level access into the facility.
- There is pictorial signage on or near the door.
- The door opens by sliding and has a high visual contrast.
- The width of the door opening is 87cm.
- The door has a push button lock.
- Internally the door has a high visual contrast.
- There is not a grab rail on the internal door.
-
Dimensions and Features
View
- The dimensions of the cubicle are 130cm (width) x 130cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the right as you face the toilet.
- There is a push button flush on the wall above the cistern.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a medium visual contrast.
- There is no vertical grab rail for the toilet.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a medium visual contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a high visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a high visual contrast.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin has a sensor tap.
- There are no vertical grab rails at the wash basin.
- There is a wall mounted soap dispenser which can be reached when seated on the toilet.
- The soap dispenser has a medium visual contrast.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a medium visual contrast.
- There is a push button emergency alarm.
- There is a mirror.
- There is no shelf.
- The cubicle has a waste bin.
- There are multiple coat hooks.
- The height of the baby change facility when in use is 90cm.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.
Related Access Guides
- Access to Hull Station.
- View information on Hull Trains - Station (opens new tab) .