You are on Summary. Skip to the next section.

Summary

• Services within this area include: Community Mental Health.

You are on Getting Here (Townend Court). Skip to the next section.

Getting Here (Townend Court)

Collapse all Expand all

• By Road View
  • Townend Court is located along Cottingham Road, Hull.
  • The postcode for the sat nav is HU6 8QA.
  • The closest A road is the A1079 which runs through Bishop Burton and Hull.
  • There is a bike shelter available on site.
  • Precise location of the shelter and access arrangements can be shared upon request from the team hosting your visit.
  • There is parking at the sides and rear of the building. There are blue badge bays outside Block A, Block B and Lilac Ward, Willow Ward and STaR.
• By Bus View
  • The closest bus stop is called 'Townend Court' and is located along Cottingham Road, approximately 0.1 miles from the venue. The buses that stop here are the 85, 105, 924, 927, and 932. .
• By Train View
  • The nearest train station is Cottingham which is approximately 1.8 miles from Townend LD Unit. The trains here are served by Northern Railway.
• Useful Links View
  • Information on East Yorkshire Buses.
  • To view the web page described above click here (opens in new tab).
  • Information on how to plan your bus journey.
  • To view the web page described above click here (opens in new tab).
  • Information on Cottingham Train Station.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance (Townend Court). Skip to the next section.

Getting Help and Assistance (Townend Court)

• A member of staff trained in BSL skills is not normally on duty.
• British Sign Language interpreters can be provided on request.
• Language interpreters can be provided on request.
• There is not a wheelchair to borrow to use around the building.
• Water bowls for assistance dogs are not available.
• There is not a/are not hearing assistance system(s) available.
• Home visits services are not available.

You are on Parking (Townend Court). Skip to the next section.

Parking (Townend Court)

• The venue does have its own car park.

Collapse all Expand all

• Venue Car Park View
  • Parking is free for all users.
  • The car park is located at the rear and all sides of the building.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 14 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 230cm x 490cm (7ft 6.55in x 16ft 0.91in).
  • The nearest Blue Badge bay is 9m (29.52756ft) from the Block B entrance, 13m from Block A entrance.
  • The furthest Blue Badge bay is 18m (59.05512ft) from the Block A and Block B entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Public Car Parks View
  • There is not a car park for public use within 200m (approx).
• On Street Parking and Drop-off Details View
  • On street marked Blue Badge bays are not available.
  • Clearly signed and / or standard marked parking bays are not available.
  • There is not a designated drop off point.
  • There are 5 blue badge bays outside Block A, 5 outside Block B and 4 opposite the Townend Court entrance.
  • There are 2 electric vehicle charging bays to the rear of the car park.
  • There is a maximum stay of 4 hours within the Electric Vehicle charging bays.
  • The charging nozzle is at a height of 99cm and payment can be made via an app.
  • Parking on-site must be registered at the Main Reception, Block A Entrance or Block B Reception.
  • There is a Bike Shelter opposite the Townend Court Entrance.
  • The code to access the bike shelter can be given at the Main Reception.

You are on Outside Access (Townend Court Entrance). Skip to the next section.

Outside Access (Townend Court Entrance)

Collapse all Expand all

• Entrance Details View
  • This information is for the entrance located at the front of the building.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped or stepped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 114cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are single width.
  • The width of the door opening is 102cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
• Ramp/Slope Details View
  • The ramp/slope is located on the right of the main entrance.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
  • The width of the ramp is 109cm.
  • The ramp/slope does bypass the step(s).
• Step Details View
  • The step(s) is/are located in front of the entrance.
  • There is/are 3 step(s).
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides going up the step(s).

You are on Reception (Main Reception). Skip to the next section.

Reception (Main Reception)

Collapse all Expand all

• Reception View
  • The reception point is located on the left as you enter the building.
  • The reception point is approximately 2m (5.08cm) from the Townend Court entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is high (110cm+).
  • There is sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 21/04/2026.
  • The hearing assistance system was not working at the time of testing.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed .
  • The type of flooring is carpet.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There are seats with armrests on both sides.
  • No tables are permanently fixed.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is a television.
  • Subtitles are available.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are good.

You are on Ward (STARS). Skip to the next section.

Ward (STARS)

Collapse all Expand all

• Ward Information View
  • This is a/an mental health ward.
  • This is a shared ward.
  • There is/are 0 bay(s) available.
  • There is/are 5 side room(s) available.
  • There is/are 5 bed(s) on this ward in total.
• Ward Access View
  • There is a/are door(s) leading into the ward.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 79cm (2ft 7.1in) .
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 125cm (4ft 1.21in) .
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 112cm (3ft 8.09in) .
  • There is not a door release button when exiting.
  • There is level access throughout the ward.
  • Staff can provide assistance with using any manual doors within the ward.
  • There is clear signage on the ward.
  • The type of flooring is vinyl/laminate.
  • There is some flooring on the ward which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are moderate to good.
• Relatives' Room View
  • There is not a relatives' room for the ward.
• Example Side Room View
  • There are no side rooms available with an accessible ensuite.
  • The side room surveyed does not have an accessible ensuite.
  • The width of the door opening into the side room is over 75cm.
  • The side room surveyed does not have a ceiling track hoist.
  • The visual contrast between the walls and the floor in the side room is high.
  • The lighting levels in the side room are moderate to good.
  • The width of the door opening into the ensuite is over 75cm.
  • There is not a clear unobstructed turning space within the ensuite.
  • The fixtures/facilities available in the ensuite include; a wheel in shower, a toilet and a wash basin.
  • The visual contrast between the walls and the floor in the ensuite is high.
  • The lighting levels in the ensuite are moderate to good.
• Ward Features and Patient Facilities View
  • A hearing assistance system is not available on the ward.
  • The ward does not play background music.
  • There is a chair with armrests on both sides.
  • A mobile hoist is not available on the ward.
  • There is an accessible washroom with a bath for patients on the ward.
  • There are not accessible washroom facilities for patients on the ward.
  • There are not accessible toilet facilities for patients on the ward.
• Visitor Facilities View
  • There are no accessible toilet facilities on the ward for visitors.
  • Accessible toilet facilities for visitors are located at reception.
  • There are no standard toilet facilities on the ward for visitors.
  • Standard toilet facilities for visitors are located within the Main Reception Foyer.
• Visiting Times View
  • There are no set visiting times, please contact the ward in advance.
  • The visiting times are the same for each day.
  • Protected meal times are between 12:00-13:00.

You are on Day Room / Lounge Area (Dining Room). Skip to the next section.

Day Room / Lounge Area (Dining Room)

• There is a day room/lounge area.
• The day room/lounge area is approximately 3m from the Stars Ward entrance.
• There is level access into the day room/lounge area.
• The day room/lounge area is always open.
• There is a/are door(s) into the day room/lounge area.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 82cm (2ft 8.28in).
• The type of flooring is vinyl/laminate.
• There is a space for a wheelchair user to manoeuvre.
• No tables are permanently fixed.
• The distance between the floor and the lowest table is 69cm (2ft 3.17in).
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• There is not a television.
• There is a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are moderate to good.

You are on Room (Activity Room). Skip to the next section.

Room (Activity Room)

• The room is located to the rear of the Dining Room.
• The distance from the Dining Room entrance is 4m.
• The most accessible route to the room has step-free level access.
• There are no doors to open along the most accessible route.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There are double manual doors.
• The doors open towards you.
• The doors require effort to open.
• The width of the opening is 134cm.
• The doors have a high colour contrast.
• There is step-free level access throughout.
• There is room for a wheelchair user to manoeuvre.
• There is space for an assistance dog to rest.
• The walls and floor have a high colour contrast.
• Seating available in this room includes: chairs with armrests, chairs without armrests and stools.
• Furniture available in this room includes: tables.
• None of the tables are fixed.
• The surface height of the tables/desks is suitable for wheelchair users.
• The clear height under the tables/desks is not suitable for wheelchair users.
• There is not a hearing assistance system.
• Additional facilities/services include: a television with subtitles.
• There is no (or very little) background noise in this room.
• Lighting levels vary due to the use of large glazed walls.

You are on Consultation / Treatment Room (Clinic Room). Skip to the next section.

Consultation / Treatment Room (Clinic Room)

• There is / are 1 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Clinic.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 84cm (2ft 9in).
• The type of flooring is vinyl/laminate.
• There is not room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are no chairs with armrests available.
• All tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Day Room / Lounge Area (Kitchen). Skip to the next section.

Day Room / Lounge Area (Kitchen)

• There is a day room/lounge area.
• The day room/lounge area is approximately 7m from the STARS ward entrance.
• There is level access into the day room/lounge area.
• The day room/lounge area is always open.
• There is a/are door(s) into the day room/lounge area.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are permanently held open.
• The width of the door opening is 88cm (2ft 10.65in).
• The type of flooring is vinyl/laminate.
• There is not a space for a wheelchair user to manoeuvre.
• The seats do not have armrests.
• No chairs are permanently fixed.
• No tables are permanently fixed.
• The distance between the floor and the lowest table is 75cm (2ft 5.53in).
• The distance between the floor and the highest table is 91cm (2ft 11.83in).
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• There is not a television.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are good.

You are on Day Room / Lounge Area (Lounge). Skip to the next section.

Day Room / Lounge Area (Lounge)

• There is a day room/lounge area.
• The day room/lounge area is approximately 9m from the Stars ward entrance.
• There is level access into the day room/lounge area.
• The day room/lounge area is always open.
• There is a/are door(s) into the day room/lounge area.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 81cm (2ft 7.89in).
• The type of flooring is vinyl/laminate.
• There is a space for a wheelchair user to manoeuvre.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• There is a television.
• Subtitles are available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are good.

You are on Standard Toilet(s) (Lounge). Skip to the next section.

Standard Toilet(s) (Lounge)

• Standard toilet facilities are available.

Collapse all Expand all

• Toilet Facilities View
  • The female toilet is located off the lounge area.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 11m from the Stars Ward entrance.
  • The visual contrast between the external toilet door(s) and wall(s) is high.
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 86cm.
  • The wash basin(s) tap type is push.
  • Lighting levels are moderate to good.

You are on Standard Bedroom and Ensuite (Bedroom 1). Skip to the next section.

Standard Bedroom and Ensuite (Bedroom 1)

Collapse all Expand all

• Bedroom Access View
  • The bedroom surveyed is located along the rear ward corridor.
  • The distance from the STARS Entrance is 15m.
  • The most accessible route to the bedroom has step-free level access.
  • There is a manual door along the most accessible route.
  • There is step-free level access into the bedroom.
  • There is numbered signage on or near the door.
  • The door opens inwards and has a high colour contrast.
  • The door requires effort to open.
  • The width of the opening is 85cm.
• Bedroom Features View
  • Seating available in the bedroom includes: an armchair.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
• Ensuite Access View
  • There is step-free level access into the ensuite.
  • The width of the opening is 89cm.
• Ensuite Dimensions and Features View
  • The dimensions of the ensuite are 187cm (width) x 147cm (depth).
  • There is not room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the left as you face the toilet.
  • The lateral transfer space is 126cm (from the side of the toilet pan).
  • The toilet seat has a low colour contrast.
  • The toilet roll holder has a low colour contrast.
  • There is not a soap dispenser.
  • There is not a towel dispenser.
  • There is not a hand dryer.
  • The wash basin has push taps.
  • Additional features include: a mirror.
  • The walls and floor have a high colour contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • The ensuite has a wheel in shower.
  • There is a fixed shower head.
  • The shower controls are push.
  • There is no shower seat.
  • There are no grab rails for the shower.
  • There are no dropdown rails for the shower.

You are on Bathroom with Adaptations (Patient Bathroom). Skip to the next section.

Bathroom with Adaptations (Patient Bathroom)

Collapse all Expand all

• Location and Access View
  • The bathroom surveyed is located along the rear ward corridor.
  • The most accessible route to the bathroom room has step-free level access.
  • There is a manual door along the most accessible route.
  • There is step-free level access into the bathroom.
  • There is pictorial and written text signage on or near the door.
  • The door opens inwards and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 86cm.
  • The door has a twist lock.
  • Internally the door has a high colour contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the bathroom are 309cm (width) x 327cm (depth).
  • There is room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 246cm (from the side of the toilet pan).
  • There is a push button flush for the toilet.
  • The flush is on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a low colour contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a low colour contrast.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a low colour contrast.
  • The toilet seat is 47cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a high colour contrast.
  • The toilet roll holder is 92cm from the floor.
  • The wash basin has push taps.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 71cm from the floor.
  • There are no vertical grab rails at the wash basin.
  • There is a wall mounted soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The soap dispenser has a low colour contrast.
  • The soap dispenser is 125cm from the floor.
  • There is a wall mounted towel dispenser.
  • The towel dispenser can be reached when seated on the toilet.
  • The towel dispenser has a low colour contrast.
  • The towel dispenser is 122cm from the floor.
  • There is not a hand dryer.
  • There is a push button emergency alarm.
  • There is a mirror.
  • There is no shelf.
  • The bathroom has a sanitary bin.
  • There are no coat hooks.
  • The walls and floor have a high colour contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • The bathroom has a bath with a handheld shower.
  • The height of the side of the bath from floor level is 70cm.
  • The bath has a twist/turn mixer control.
  • There is a detachable shower head.
  • The shower controls are twist turn mixer.

You are on Toilet with Adaptations (Reception - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Reception - Right Hand Transfer)

• There is an/are accessible toilet(s) available.

Collapse all Expand all

• Location and Access View
  • This accessible toilet is located ahead as you enter the Townend Court entrance.
  • This accessible toilet is approximately 4m (4yd 1ft) from the Townend Court entrance,.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is Braille, pictorial and written text signage on or near the toilet door.
  • The visual contrast between the external door and wall is high.
  • The door opens outwards.
  • The door is light.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 90cm (2ft 11in).
  • The visual contrast between the internal door and wall is high.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 145cm x 230cm (4ft 9in x 7ft 7in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The height of the light switch/pull cord is 105cm from floor level.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 77cm (2ft 6in).
  • The transfer space is obstructed by a female sanitary bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a push button flush.
  • There is a dropdown rail on the transfer side.
  • The visual contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The visual contrast between the wall-mounted grab rail(s) and wall is high.
  • The visual contrast between the walls and floor is high.
  • There is not an emergency alarm.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and general waste (with lid) disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is not a mirror.
  • There is not a shelf within the accessible toilet.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat visual contrast is high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 85cm (2ft 9in).
  • The visual contrast between the toilet roll holder and the wall is high.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The visual contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 94cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 135cm (4ft 5in).
  • The visual contrast between the towel dispenser and the wall is low.
  • There is not a hand dryer.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Townend Court link (new tab) - click here.