Access Guide
Accommodation Overview
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About
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- There are 233 bedrooms in total.
- There is step-free level access to some of the bedrooms.
- There are 4 bedrooms with adaptations.
- There is step-free level access to all bedrooms with adaptations.
- None of the bedrooms with adaptations have adjoining rooms.
- All bedrooms with adaptations have an ensuite with a wheel-in shower.
- Dogs are welcomed at this venue.
- Shared facilities include: toilets.
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Parking and Public Transport
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- The venue does not have its own car park.
- There is on-street Blue Badge Bay parking, on-street standard parking and a taxi rank.
- The name of the nearest car park is NCP Glasgow Central Station or NCP Mitchell Street.
- View information on NCP Glasgow Central Station (opens new tab) .
- The nearest train station is Glasgow Central.
- The nearest underground station is St Enoch or Buchanan Street.
- The nearest bus station is Buchanan Bus Station.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
- View information on getting here (opens new tab) .
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Getting In and Around
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- There is step-free access via a very easy slope at the most accessible entrance.
- The most accessible entrance is located within Grand Central Station, the access from Hope Street into the station has bollards and a very easy slope.
- There is step-free level access throughout the majority of areas, this may include the use of a lift.
- The following areas have step-free access via ramps or slopes: the dining area of Champagne Central.
- The following areas have stepped access: the lower mezzanine level additional seating, and room 541-567 on the floor 5 corridor.
- Access throughout may include manual doors, doors permanently held open and narrow walkways.
- Floors 0, M, G, E, 1, 2, 3, 4 and 5 can be accessed via a standard lift and stairs.
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Getting Help and Assistance
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- There is seating available.
- There is a portable hearing assistance system.
- You can borrow or hire the following equipment: a manual wheelchair, a deaf alert system, vibrating pillows, panic alarm, bath steps, bath mats, medication fridge, shower chairs and mobility scooter charging facilities.
- British Sign Language interpreters can be provided on request.
- The alternative formats documents can be provided in include: large print.
- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Staff receive the following training: Disability Awareness Training.
- Related Access Guides View
Toilet and Changing Facilities
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Toilet Facilities
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- There are 3 toilets with adaptations.
- Toilets with adaptations are located on floor G to the left as you enter via the station concourse entrance, to the left from the lift on floor E, and to the right from the floor E - Tempus Restaurant lift on floor 0.
- The transfer space varies between left and right in the toilets with adaptations.
- The male and female step-free toilet facilities are located on floors E and 1.
- The shared step-free toilet facilities are located on the mezzanine floor near Tempus Restaurant.
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Changing Places and Changing Facilities
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- Parent and baby changing facilities are located within the toilets with adaptations on floors G and E.
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Washroom and Shower Facilities
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- There is a stepped access to the urinals in the male stand toilets on Floor E.
Parking
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Drop-off Point
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- There is not a designated drop-off point available.
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On-street Parking
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- On-street designated Blue Badge parking and standard parking is available.
- The on-street designated Blue Badge parking bays are located on Waterloo Street.
- The Blue Badge bays are clearly marked and signposted.
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Public Car Parks
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- There is a public car park located off Midland Street, via Oswald Street.
- The name of the car park is NCP Glasgow Central Station.
- Designated Blue Badge parking bays are available in the car park.
- NCP Mitchell Street car park is marginally closer, although there is sheltered access via Central Station from Level 5 of NCP Glasgow Central Station.
Entrance (Main)
- This entrance is located on the corner of Hope Street and Gordon Street.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is stepped access at the entrance.
- There are 2 steps with no handrails.
- The steps are unmarked.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 18cm.
- There is an intercom at a height of 117cm.
- There is an intercom at a height of 167cm.
- There are double manual doors at this entrance.
- The doors open towards you.
- The width of the opening is 160cm.
- The doors have a medium visual contrast.
- There are 2 steps with handrails beyond the first set of doors but before the second set of doors. These steps have handrails either side.
- There is a second set of double manual doors.
- The second set of doors open towards you.
- The width of the opening is 147cm.
- The second set of doors have a low visual contrast.
- There is step-free level access as you enter.
Entrance (Grand Central Station Concourse)
- This entrance is located on the station concourse.
- The entrance area is clearly signed.
- There is step-free level access at the entrance.
- There are double manual doors at this entrance.
- The doors open away from you.
- The width of the opening is 192cm.
- There is a small lip on the threshold of the opening.
- The doors have a low visual contrast.
- There is a second set of double manual doors.
- The second set of doors are permanently held open.
- The width of the opening is 138cm.
- The second set of doors have a low visual contrast.
- There is step-free level access as you enter.
Reception
- The reception is located ahead after you enter via the station concourse entrance.
- The distance from the entrance is 15m.
- There is step-free level access to reception.
- The height of the reception desk is 104cm.
- There is a lowered section at the desk.
- The height of the lowered section is 79cm.
- The reception has mirrors and windows.
- There is a portable hearing assistance system which is not clearly signed.
- The hearing assistance system was tested and working at the time of the survey.
- There is background noise in this area.
- There is deep pile carpet in some areas.
- Lighting levels vary due to the size of the space.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: armchairs and sofas.
- Furniture available in this area includes: coffee tables.
Counter (Concierge)
- The counter is located to the left after you enter via the station concourse entrance.
- The distance from the entrance is 5m.
- There is step-free level access to the counter.
- The height of the counter is 104cm.
- There is not a lowered section at the counter.
- The counter has a television.
- There is a portable hearing assistance system which is not clearly signed.
- The hearing assistance system was tested and working at the time of the survey.
- There is background noise in this area.
- Lighting levels vary due to the size of the space.
Getting Around The Building
- There is step-free level access throughout the majority of areas.
- There is stepped access to further rooms on the floor 5 rear corridor including rooms 541-567,.
- Access throughout the building may include manual doors, doors permanently held open and narrow walkways.
- Some flooring is shiny and patterned.
- The visual contrast between the walls and floor varies between low and high.
- Some of the walls have a reflective finish.
- There is background noise in some areas of the venue.
- Wayfinding signage is provided.
- The colour, design and typeface of signs is consistent throughout.
- Seating available in resting areas includes: chairs with armrests, armchairs and benches.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Toilet with Adaptations (Floor G - Right Hand Transfer)
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Access
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- The toilet surveyed is located through to the left after you enter you enter via the station concourse entrance, near the stairs.
- The distance from the entrance is 20m.
- The most accessible route to the toilet has step-free level access.
- There is step-free level access into the facility.
- There is pictorial signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The width of the door opening is 87cm.
- The door has a lever twist lock.
- Internally the door has a high visual contrast.
- There is not a grab rail on the internal door.
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Dimensions and Features
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- The dimensions of the cubicle are 228cm (width) x 195cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
- The lateral transfer space is 165cm (from the side of the toilet pan).
- There is a push button flush for the toilet.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a medium visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a medium visual contrast.
- The toilet seat is 41cm from the floor.
- The toilet seat has a low visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a medium visual contrast.
- The toilet roll holder is 95cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 70cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a wall mounted soap dispenser which can be reached when seated on the toilet.
- The soap dispenser has a high visual contrast.
- The soap dispenser is 104cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a high visual contrast.
- The hand dryer is 76cm from the floor.
- There is a pull cord emergency alarm but it was tied up at the time of the survey.
- There is a full length mirror.
- There is no shelf.
- The cubicle has a nappy/incontinence items bin and a sanitary bin.
- There are no coat hooks.
- The height of the baby change facility when in use is 95cm.
- The walls and floor visual contrast varies between low and high.
- Lighting levels were even at the time of the survey.
Lift
- The lift surveyed is located round to the left after you enter via the station concourse entrance, beyond the stairs.
- The distance from the entrance is 25m.
- The most accessible route to the lift has step-free level access.
- Floors G, E, 1, 2, 3, 4 and 5 are accessed by this lift.
- The lift door has a low visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have a medium visual contrast and tactile markings.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 90cm.
- The internal dimensions of the lift are 128cm (width) x 141cm (depth).
- The internal lift control buttons have a medium visual contrast and tactile markings.
- All of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a mirror to aid reversing, a visual floor indicator, an audible announcer and a list of floor services/facilities.
- Lighting levels were even at the time of the survey.
- There are other lifts available at this location which are of a similar size.
Stairs
- The stairs surveyed are located through to the rear of the reception foyer.
- Floors G, E, 1, 2, 3, 4 and 5 can be accessed by these stairs.
- There are 20+ steps between floors.
- The steps have low visual contrast markings and have handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 17cm.
- The depth of the steps is between 30cm and 45cm.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Bedroom and Ensuite with Adaptations (Room 246 - Wheel-in Shower)
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Bedroom Access
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- The bedroom surveyed is located on floor 2, to the left from the lift.
- The distance from the lift is 65m.
- The most accessible route to the bedroom has a lift, step-free level access and doors permanently held open.
- There is step-free level access into the bedroom.
- There is numbered signage on or near the door.
- There is a key fob/card reader at a height of 94cm.
- The door opens inwards and has a high visual contrast.
- The width of the door opening is 94cm.
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Bedroom Features
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- The bedroom has a super king bed which can be split into two singles.
- The top of the mattress is 70cm from the floor.
- The space under the bed is 10cm from the floor.
- There is room for a wheelchair user to manoeuvre next to the bed (150cm x 150cm).
- The flooring is patterned.
- The following is available in this bedroom: a mixture of chairs with and without armrests, wardrobes for seated users, bedside plug sockets, a desk and a TV with subtitles.
- There is a pull cord emergency alarm, however it is not within 10cm from the floor.
- Lighting levels were even at the time of the survey, with unshaded light sources.
- Lighting levels are adjustable.
- This bedroom does not have an adjoining room.
- There is a slight slope in the doorway beyond the wardrobe area.
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Ensuite Access
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- There is step-free access via a very easy slope into the ensuite.
- The ensuite door opens inwards and has a high visual contrast.
- The width of the door opening to the ensuite is 88cm.
- Internally the door has a high visual contrast.
- There is not a grab rail on the internal door.
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Ensuite Dimensions and Features
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- The dimensions of the ensuite are 200cm (width) x 416cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
- The lateral transfer space is 100cm (from the side of the toilet pan).
- There is a push button flush for the toilet.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a high visual contrast.
- The toilet seat is 41cm from the floor.
- The toilet seat has a low visual contrast.
- The toilet has a padded backrest.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a high visual contrast.
- The toilet roll holder is 89cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 77cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a soap dispenser, however it is not wall mounted.
- There is a pull cord emergency alarm, however it is not within 10cm from the floor.
- There is a mirror.
- There is no shelf.
- The ensuite has a pedal bin.
- There are multiple coat hooks.
- The coat hooks are 98cm and 140cm from the floor.
- The walls and floor visual contrast varies between low and high.
- Lighting levels were even at the time of the survey.
- The ensuite has a wheel-in shower.
- There is room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
- There is an adjustable shower head which can also be detached.
- The shower controls are lever mixer.
- There is a flip-down shower seat.
- The shower seat is 41cm from the floor.
- There are dropdown rails for the shower.
- The shower dropdown rails have a medium visual contrast.
Eating and Drinking (Champagne Central)
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Location and Access
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- Champagne Central is located to the right from the lift on floor E, opposite the main staircase.
- The most accessible route has step-free level access, a lift and doors permanently held open.
- There is step-free level access into this area.
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Service
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- This area has a bar where drinks can be ordered, staff who can provide assistance with ordering and numerous seating options.
- Full table service is available.
- Menus are handheld and online.
- The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
- The following are available: drinking straws, takeaway cups and takeaway cutlery.
- There is a portable hearing assistance system on request.
- The hearing assistance system was tested and working at the time of the survey.
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Order and Payment
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- The bar was surveyed.
- The counter is located to the right as you enter.
- There is step-free level access to the counter.
- The height of the counter is 116cm.
- There is not a lowered section at the counter.
- The counter has windows.
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Seating Area
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- There is step-free level access throughout the seating area.
- The following areas have step-free access via ramps or slopes: the main dining area.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- Some flooring is shiny and patterned.
- The walls and floor visual contrast varies between low and high.
- Seating available in this area includes: chairs without armrests, benches and stools.
- Furniture available in this area includes: tables and high tables.
- Some chairs and tables are fixed.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under some of the tables is suitable for wheelchair users.
- There is background noise in this area.
- Lighting levels vary due to the use of large glazed walls.
- Lighting levels are adjustable.
Toilet with Adaptations (Floor E - Right Hand Transfer)
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Access
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- The toilet surveyed is located on floor E, to the left from the lift.
- The distance from the lift is 15m.
- The most accessible route to the toilet has step-free level access and a lift.
- There is step-free level access into the facility.
- There is tactile and pictorial signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The width of the door opening is 77cm.
- The door has a lever twist lock.
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a low visual contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 243cm (width) x 210cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
- The lateral transfer space is 125cm (from the side of the toilet pan).
- There is a push button flush for the toilet.
- There is no horizontal grab rail for the toilet.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a medium visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a medium visual contrast.
- The toilet seat is 46cm from the floor.
- The toilet seat has a low visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a high visual contrast.
- The toilet roll holder is 73cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 72cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a wall mounted soap dispenser which can be reached when seated on the toilet.
- The soap dispenser has a high visual contrast.
- The soap dispenser is 102cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a high visual contrast.
- The hand dryer is 93cm from the floor.
- There is a pull cord emergency alarm, however it is not within 10cm from the floor.
- There is a full length mirror.
- There is no shelf.
- The cubicle has a sanitary bin.
- There is one coat hook.
- The coat hook is 170cm from the floor.
- The height of the baby change facility when in use is 107cm.
- The walls and floor visual contrast varies between low and high.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Lift (Floor E - Tempus Restaurant)
- The lift surveyed is located to the left from the lift on floor E, by the stairway opposite the female toilets.
- The distance from the lift is 40m.
- The most accessible route to the lift has step-free level access and doors permanently held open.
- Floors E, Upper Mezzanine, and 0 are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings and a medium visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 80cm.
- The internal dimensions of the lift are 91cm (width) x 110cm (depth).
- The internal lift control buttons have tactile markings and a medium visual contrast.
- All of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a separate door to exit, a mirror to aid reversing, a visual floor indicator, an audible announcer and a list of floor services/facilities.
- Lighting levels were even at the time of the survey.
Stairs (Floor E - Tempus Restaurant)
- The stairs surveyed are located on floor E, opposite the female toilets.
- Floors E, Lower Mezzanine and 0 can be accessed by these stairs.
- There are 20+ steps between floors.
- The steps have some clear markings and have a handrail on the left going down.
- The handrail is easy to grip.
- The handrail covers the flight of stairs throughout its length.
- The handrail does not extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 15cm.
- The depth of the steps is between 30cm and 45cm.
- Lighting levels vary due to the use of large glazed walls.
Eating and Drinking (Tempus Restaurant)
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Location and Access
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- Tempus Restaurant is located on floor 0, across from the floor E Tempus Restaurant lift.
- The most accessible route has a lift, manual doors and doors permanently held open.
- There is step-free level access into this area.
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Service
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- This area has a counter where food and drink can be ordered, buffet counters, staff who can provide assistance with ordering and numerous seating options.
- Full table service is available.
- Menus are handheld, online and displayed on the counter.
- The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
- The following are available: drinking straws, takeaway cups and takeaway cutlery.
- There is a portable hearing assistance system on request.
- The hearing assistance system was tested and working at the time of the survey.
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Order and Payment
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- The buffet counter was surveyed.
- The counter is located to the rear of the restaurant.
- There is step-free level access to the counter.
- The height of the counter is 90cm.
- There is not a lowered section at the counter.
- The counter has patterned/distracting backgrounds.
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Seating Area
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- There is step-free level access throughout the seating area.
- The following areas have stepped access: the lower mezzanine floor.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor visual contrast varies between low and high.
- Seating available in this area includes: chairs with armrests, chairs without armrests and benches.
- Furniture available in this area includes: tables and booths.
- Some chairs are fixed.
- The surface height of the tables is suitable for wheelchair users.
- The clear height under the tables is not suitable for wheelchair users.
- There is background noise in this area.
- Lighting levels vary due to the use of large glazed walls.
- Lighting levels are adjustable.
Toilet with Adaptations (Floor 0 - Tempus Restaurant - Right Hand Transfer)
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Access
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- The toilet surveyed is located on floor 0, opposite Tempus Restaurant.
- The distance from the floor E Tempus Restaurant lift is 5m.
- The most accessible route to the toilet has step-free level access, a lift and doors permanently held open.
- There is step-free level access into the facility.
- There is pictorial signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The width of the door opening is 86cm.
- The door has a lever twist lock.
- Internally the door has a high visual contrast.
- There is not a grab rail on the internal door.
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Dimensions and Features
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- The dimensions of the cubicle are 238cm (width) x 180cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the right as you face the toilet.
- The lateral transfer space is 90cm (from the side of the toilet pan).
- There is a push button flush for the toilet.
- There is no horizontal grab rail for the toilet.
- There is no vertical grab rail for the toilet.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a medium visual contrast.
- The toilet seat is 40cm from the floor.
- The toilet seat has a low visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a medium visual contrast.
- The toilet roll holder is 78cm from the floor.
- The wash basin and taps cannot be reached when seated on the toilet.
- The wash basin is 84cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a medium visual contrast.
- There is a soap dispenser, however it is not wall mounted.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a medium visual contrast.
- The hand dryer is 97cm from the floor.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a full length mirror.
- There is no shelf.
- The cubicle has a sanitary bin.
- There are no coat hooks.
- The walls and floor visual contrast varies between low and high.
- Lighting levels were even at the time of the survey.
