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Access Guide

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Accommodation Overview

  • About View
    • There are 233 bedrooms in total.
    • There is step-free level access to some of the bedrooms.
    • There are 4 bedrooms with adaptations.
    • There is step-free level access to all bedrooms with adaptations.
    • None of the bedrooms with adaptations have adjoining rooms.
    • All bedrooms with adaptations have an ensuite with a wheel-in shower.
    • Dogs are welcomed at this venue.
    • Shared facilities include: toilets.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via a very easy slope at the most accessible entrance.
    • The most accessible entrance is located within Grand Central Station, the access from Hope Street into the station has bollards and a very easy slope.
    • There is step-free level access throughout the majority of areas, this may include the use of a lift.
    • The following areas have step-free access via ramps or slopes: the dining area of Champagne Central.
    • The following areas have stepped access: the lower mezzanine level additional seating, and room 541-567 on the floor 5 corridor.
    • Access throughout may include manual doors, doors permanently held open and narrow walkways.
    • Floors 0, M, G, E, 1, 2, 3, 4 and 5 can be accessed via a standard lift and stairs.
  • Getting Help and Assistance View
    • There is seating available.
    • There is a portable hearing assistance system.
    • You can borrow or hire the following equipment: a manual wheelchair, a deaf alert system, vibrating pillows, panic alarm, bath steps, bath mats, medication fridge, shower chairs and mobility scooter charging facilities.
    • British Sign Language interpreters can be provided on request.
    • The alternative formats documents can be provided in include: large print.
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Staff receive the following training: Disability Awareness Training.
  • Related Access Guides View

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 3 toilets with adaptations.
    • Toilets with adaptations are located on floor G to the left as you enter via the station concourse entrance, to the left from the lift on floor E, and to the right from the floor E - Tempus Restaurant lift on floor 0.
    • The transfer space varies between left and right in the toilets with adaptations.
    • The male and female step-free toilet facilities are located on floors E and 1.
    • The shared step-free toilet facilities are located on the mezzanine floor near Tempus Restaurant.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located within the toilets with adaptations on floors G and E.
  • Washroom and Shower Facilities View
    • There is a stepped access to the urinals in the male stand toilets on Floor E.

Parking

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • On-street Parking View
    • On-street designated Blue Badge parking and standard parking is available.
    • The on-street designated Blue Badge parking bays are located on Waterloo Street.
    • The Blue Badge bays are clearly marked and signposted.
  • Public Car Parks View
    • There is a public car park located off Midland Street, via Oswald Street.
    • The name of the car park is NCP Glasgow Central Station.
    • Designated Blue Badge parking bays are available in the car park.
    • NCP Mitchell Street car park is marginally closer, although there is sheltered access via Central Station from Level 5 of NCP Glasgow Central Station.

Entrance (Main)

  • This entrance is located on the corner of Hope Street and Gordon Street.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is stepped access at the entrance.
  • There are 2 steps with no handrails.
  • The steps are unmarked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • There is an intercom at a height of 117cm.
  • There is an intercom at a height of 167cm.
  • There are double manual doors at this entrance.
  • The doors open towards you.
  • The width of the opening is 160cm.
  • The doors have a medium visual contrast.
  • There are 2 steps with handrails beyond the first set of doors but before the second set of doors. These steps have handrails either side.
  • There is a second set of double manual doors.
  • The second set of doors open towards you.
  • The width of the opening is 147cm.
  • The second set of doors have a low visual contrast.
  • There is step-free level access as you enter.

Entrance (Grand Central Station Concourse)

  • This entrance is located on the station concourse.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There are double manual doors at this entrance.
  • The doors open away from you.
  • The width of the opening is 192cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low visual contrast.
  • There is a second set of double manual doors.
  • The second set of doors are permanently held open.
  • The width of the opening is 138cm.
  • The second set of doors have a low visual contrast.
  • There is step-free level access as you enter.

Reception

  • The reception is located ahead after you enter via the station concourse entrance.
  • The distance from the entrance is 15m.
  • There is step-free level access to reception.
  • The height of the reception desk is 104cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 79cm.
  • The reception has mirrors and windows.
  • There is a portable hearing assistance system which is not clearly signed.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is background noise in this area.
  • There is deep pile carpet in some areas.
  • Lighting levels vary due to the size of the space.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: armchairs and sofas.
  • Furniture available in this area includes: coffee tables.

Counter (Concierge)

  • The counter is located to the left after you enter via the station concourse entrance.
  • The distance from the entrance is 5m.
  • There is step-free level access to the counter.
  • The height of the counter is 104cm.
  • There is not a lowered section at the counter.
  • The counter has a television.
  • There is a portable hearing assistance system which is not clearly signed.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is background noise in this area.
  • Lighting levels vary due to the size of the space.

Getting Around The Building

  • There is step-free level access throughout the majority of areas.
  • There is stepped access to further rooms on the floor 5 rear corridor including rooms 541-567,.
  • Access throughout the building may include manual doors, doors permanently held open and narrow walkways.
  • Some flooring is shiny and patterned.
  • The visual contrast between the walls and floor varies between low and high.
  • Some of the walls have a reflective finish.
  • There is background noise in some areas of the venue.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available in resting areas includes: chairs with armrests, armchairs and benches.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Toilet with Adaptations (Floor G - Right Hand Transfer)

  • Access View
    • The toilet surveyed is located through to the left after you enter you enter via the station concourse entrance, near the stairs.
    • The distance from the entrance is 20m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 87cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 228cm (width) x 195cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 165cm (from the side of the toilet pan).
    • There is a push button flush for the toilet.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a medium visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a medium visual contrast.
    • The toilet seat is 41cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a medium visual contrast.
    • The toilet roll holder is 95cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 70cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 104cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high visual contrast.
    • The hand dryer is 76cm from the floor.
    • There is a pull cord emergency alarm but it was tied up at the time of the survey.
    • There is a full length mirror.
    • There is no shelf.
    • The cubicle has a nappy/incontinence items bin and a sanitary bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 95cm.
    • The walls and floor visual contrast varies between low and high.
    • Lighting levels were even at the time of the survey.

Lift

  • The lift surveyed is located round to the left after you enter via the station concourse entrance, beyond the stairs.
  • The distance from the entrance is 25m.
  • The most accessible route to the lift has step-free level access.
  • Floors G, E, 1, 2, 3, 4 and 5 are accessed by this lift.
  • The lift door has a low visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have a medium visual contrast and tactile markings.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 90cm.
  • The internal dimensions of the lift are 128cm (width) x 141cm (depth).
  • The internal lift control buttons have a medium visual contrast and tactile markings.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing, a visual floor indicator, an audible announcer and a list of floor services/facilities.
  • Lighting levels were even at the time of the survey.
  • There are other lifts available at this location which are of a similar size.

Stairs

  • The stairs surveyed are located through to the rear of the reception foyer.
  • Floors G, E, 1, 2, 3, 4 and 5 can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps have low visual contrast markings and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is between 30cm and 45cm.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Bedroom and Ensuite with Adaptations (Room 246 - Wheel-in Shower)

  • Bedroom Access View
    • The bedroom surveyed is located on floor 2, to the left from the lift.
    • The distance from the lift is 65m.
    • The most accessible route to the bedroom has a lift, step-free level access and doors permanently held open.
    • There is step-free level access into the bedroom.
    • There is numbered signage on or near the door.
    • There is a key fob/card reader at a height of 94cm.
    • The door opens inwards and has a high visual contrast.
    • The width of the door opening is 94cm.
  • Bedroom Features View
    • The bedroom has a super king bed which can be split into two singles.
    • The top of the mattress is 70cm from the floor.
    • The space under the bed is 10cm from the floor.
    • There is room for a wheelchair user to manoeuvre next to the bed (150cm x 150cm).
    • The flooring is patterned.
    • The following is available in this bedroom: a mixture of chairs with and without armrests, wardrobes for seated users, bedside plug sockets, a desk and a TV with subtitles.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • Lighting levels were even at the time of the survey, with unshaded light sources.
    • Lighting levels are adjustable.
    • This bedroom does not have an adjoining room.
    • There is a slight slope in the doorway beyond the wardrobe area.
  • Ensuite Access View
    • There is step-free access via a very easy slope into the ensuite.
    • The ensuite door opens inwards and has a high visual contrast.
    • The width of the door opening to the ensuite is 88cm.
    • Internally the door has a high visual contrast.
    • There is not a grab rail on the internal door.
  • Ensuite Dimensions and Features View
    • The dimensions of the ensuite are 200cm (width) x 416cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 100cm (from the side of the toilet pan).
    • There is a push button flush for the toilet.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 41cm from the floor.
    • The toilet seat has a low visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 89cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 77cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a soap dispenser, however it is not wall mounted.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The ensuite has a pedal bin.
    • There are multiple coat hooks.
    • The coat hooks are 98cm and 140cm from the floor.
    • The walls and floor visual contrast varies between low and high.
    • Lighting levels were even at the time of the survey.
    • The ensuite has a wheel-in shower.
    • There is room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
    • There is an adjustable shower head which can also be detached.
    • The shower controls are lever mixer.
    • There is a flip-down shower seat.
    • The shower seat is 41cm from the floor.
    • There are dropdown rails for the shower.
    • The shower dropdown rails have a medium visual contrast.

Eating and Drinking (Champagne Central)

  • Location and Access View
    • Champagne Central is located to the right from the lift on floor E, opposite the main staircase.
    • The most accessible route has step-free level access, a lift and doors permanently held open.
    • There is step-free level access into this area.
  • Service View
    • This area has a bar where drinks can be ordered, staff who can provide assistance with ordering and numerous seating options.
    • Full table service is available.
    • Menus are handheld and online.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws, takeaway cups and takeaway cutlery.
    • There is a portable hearing assistance system on request.
    • The hearing assistance system was tested and working at the time of the survey.
  • Order and Payment View
    • The bar was surveyed.
    • The counter is located to the right as you enter.
    • There is step-free level access to the counter.
    • The height of the counter is 116cm.
    • There is not a lowered section at the counter.
    • The counter has windows.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • The following areas have step-free access via ramps or slopes: the main dining area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Some flooring is shiny and patterned.
    • The walls and floor visual contrast varies between low and high.
    • Seating available in this area includes: chairs without armrests, benches and stools.
    • Furniture available in this area includes: tables and high tables.
    • Some chairs and tables are fixed.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary due to the use of large glazed walls.
    • Lighting levels are adjustable.

Toilet with Adaptations (Floor E - Right Hand Transfer)

  • Access View
    • The toilet surveyed is located on floor E, to the left from the lift.
    • The distance from the lift is 15m.
    • The most accessible route to the toilet has step-free level access and a lift.
    • There is step-free level access into the facility.
    • There is tactile and pictorial signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 77cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a low visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 243cm (width) x 210cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 125cm (from the side of the toilet pan).
    • There is a push button flush for the toilet.
    • There is no horizontal grab rail for the toilet.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a medium visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a medium visual contrast.
    • The toilet seat is 46cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 73cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 102cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high visual contrast.
    • The hand dryer is 93cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a full length mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin.
    • There is one coat hook.
    • The coat hook is 170cm from the floor.
    • The height of the baby change facility when in use is 107cm.
    • The walls and floor visual contrast varies between low and high.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Lift (Floor E - Tempus Restaurant)

  • The lift surveyed is located to the left from the lift on floor E, by the stairway opposite the female toilets.
  • The distance from the lift is 40m.
  • The most accessible route to the lift has step-free level access and doors permanently held open.
  • Floors E, Upper Mezzanine, and 0 are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a medium visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 80cm.
  • The internal dimensions of the lift are 91cm (width) x 110cm (depth).
  • The internal lift control buttons have tactile markings and a medium visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a separate door to exit, a mirror to aid reversing, a visual floor indicator, an audible announcer and a list of floor services/facilities.
  • Lighting levels were even at the time of the survey.

Stairs (Floor E - Tempus Restaurant)

  • The stairs surveyed are located on floor E, opposite the female toilets.
  • Floors E, Lower Mezzanine and 0 can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps have some clear markings and have a handrail on the left going down.
  • The handrail is easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail does not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 15cm.
  • The depth of the steps is between 30cm and 45cm.
  • Lighting levels vary due to the use of large glazed walls.

Eating and Drinking (Tempus Restaurant)

  • Location and Access View
    • Tempus Restaurant is located on floor 0, across from the floor E Tempus Restaurant lift.
    • The most accessible route has a lift, manual doors and doors permanently held open.
    • There is step-free level access into this area.
  • Service View
    • This area has a counter where food and drink can be ordered, buffet counters, staff who can provide assistance with ordering and numerous seating options.
    • Full table service is available.
    • Menus are handheld, online and displayed on the counter.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws, takeaway cups and takeaway cutlery.
    • There is a portable hearing assistance system on request.
    • The hearing assistance system was tested and working at the time of the survey.
  • Order and Payment View
    • The buffet counter was surveyed.
    • The counter is located to the rear of the restaurant.
    • There is step-free level access to the counter.
    • The height of the counter is 90cm.
    • There is not a lowered section at the counter.
    • The counter has patterned/distracting backgrounds.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • The following areas have stepped access: the lower mezzanine floor.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor visual contrast varies between low and high.
    • Seating available in this area includes: chairs with armrests, chairs without armrests and benches.
    • Furniture available in this area includes: tables and booths.
    • Some chairs are fixed.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is not suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary due to the use of large glazed walls.
    • Lighting levels are adjustable.

Toilet with Adaptations (Floor 0 - Tempus Restaurant - Right Hand Transfer)

  • Access View
    • The toilet surveyed is located on floor 0, opposite Tempus Restaurant.
    • The distance from the floor E Tempus Restaurant lift is 5m.
    • The most accessible route to the toilet has step-free level access, a lift and doors permanently held open.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 86cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 238cm (width) x 180cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet.
    • The lateral transfer space is 90cm (from the side of the toilet pan).
    • There is a push button flush for the toilet.
    • There is no horizontal grab rail for the toilet.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a medium visual contrast.
    • The toilet seat is 40cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a medium visual contrast.
    • The toilet roll holder is 78cm from the floor.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 84cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a medium visual contrast.
    • There is a soap dispenser, however it is not wall mounted.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a medium visual contrast.
    • The hand dryer is 97cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a full length mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin.
    • There are no coat hooks.
    • The walls and floor visual contrast varies between low and high.
    • Lighting levels were even at the time of the survey.