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Accident and Emergency (A and E) / Urgent Treatment Centre

Charing Cross Hospital, Fulham Palace Road, London, W6 8RF

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Access Guide

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Drop-off Point (Emergency Department - A and E Drop-Off)

  • There is a designated drop-off point available.
  • The designated drop-off point is located on the left side of the hospital, along St Dunstan’s Road.
  • There is a dropped kerb without tactile paving from the drop-off point.

Getting To (Accident and Emergency - A and E / Urgent Treatment Centre)

Parking (Main Entrance Car Park)

  • Car Park View
    • The car park is located at the front of the hospital, along Fulham Palace Road.
    • The car park is open air/surface and sheltered.
    • The car park surface consists of tarmac.
    • There are 10 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked and signposted.
    • The surveyed Blue Badge parking bay dimensions are 233cm (width) x 387cm (depth).
    • There is a marked zone to both sides but not at the rear.
    • The width of the marked zone is 129cm.
    • The nearest designated bay is 15m from the main accessible entrance.
    • The most accessible route from the Blue Badge parking has a slight ramp or slope, uneven surfaces and bollards.
    • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • This car park is for visitors and Blue Badge holders only.
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • Clearly presented parking signs are available.
    • Payment machines are located at the front of the Riverside Wing car park.
    • There is not a payment machine with controls at a suitable height for a wheelchair user.
    • View information on parking policies/charges (opens new tab).
  • Electric Vehicle Charging Points View
    • There are 2 electric vehicle charging points.
    • The dimensions of the surveyed electric vehicle charging bay are 512cm (width) x 220cm (depth).
    • The controls are not at a suitable height for a wheelchair user.
    • The nozzle holster is not at a suitable height for a wheelchair user.
    • The charging points require tap and pay (contactless payment).
    • There are no electric vehicle charging points designated for Blue Badge holders.
  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located at the front of the hospital, to the right of the main entrance.
    • There is a dropped kerb without tactile paving from the drop-off point.

Entrance (Emergency Department - A and E Entrance)

  • This entrance is located on the left side of the hospital, along St Dunstan’s Road.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a steep gradient.
  • The ramp is between 75cm and 150cm wide with a handrail on the left going up.
  • The ramp bypasses the steps.
  • There are 3 steps with no handrails.
  • The steps are unmarked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 16cm.
  • The depth of the steps is between 30cm and 45cm.
  • There is a key fob/card reader at a height of 117cm.
  • The height of the hand sanitiser is 109cm.
  • There are double automatic doors at this entrance.
  • The doors open towards you.
  • The width of the opening is 138cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a high visual contrast.
  • There is a push pad or push button to exit at a height of 114cm.
  • There is a second set of double manual doors .
  • The second set of doors are permanently held open.
  • The width of the opening is 175cm.
  • The second set of doors have a low visual contrast.
  • There is step-free level access as you enter.

Department / Service (Accident and Emergency - A and E / Urgent Treatment Centre)

  • Location and Access View
    • Accident and Emergency (A and E) / Urgent Treatment Centre is located on the left side of the hospital, along St Dunstan’s Road.
  • Getting Around View
    • There is step-free level access throughout the majority of areas.
    • The following areas have step-free access via ramps or slopes: there is a very easy slope to access the clinical areas from the A and E reception.
    • Access throughout may include manual doors, doors permanently held open and automatic doors.
    • The flooring is shiny.
    • The walls and floor have a high visual contrast.
    • There is no (or very little) background noise in this area.
    • Wayfinding signage is provided.
    • Signage is clearly visible with high contrasting colours.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • Facilities and Services View
    • There are 10+ consultation/medical rooms available.
    • Seating available in this area includes: chairs with armrests and chairs without armrests.
    • Some seating is fixed.
    • There is a clearly signed fixed hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.
    • The following facilities are available for patients: toilets with adaptations and standard toilets.

Toilet and Changing Facilities (Accident and Emergency - A and E / Urgent Treatment Centre)

  • Toilet Facilities View
    • There are 3 toilets with adaptations.
    • Toilets with adaptations are located ahead and to the left as you enter, at the rear left side of the waiting area and along the corridor on the right side of the department.
    • The transfer space varies between left and right in the toilets with adaptations.
    • The male and female step-free toilet facilities are located ahead and to the left as you enter the Emergency Department (A and E).
    • The shared step-free toilet facilities are located along the corridor on the right side of the Emergency Department (A and E).
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located within the toilet with adaptations at the rear left side of the A and E reception waiting area.

Reception (A and E Reception)

  • The reception is located ahead and to the right as you enter the Emergency Department (A and E).
  • The distance from the Emergency Department (A and E) entrance is 10m.
  • The most accessible route to reception has doors permanently held open.
  • There is step-free level access to reception.
  • The height of the reception desk is 107cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 76cm.
  • The reception has glazed screens.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is no (or very little) background noise in this area.
  • The flooring is shiny.
  • Lighting levels were even at the time of the survey.
  • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests and chairs without armrests.
  • The seating is fixed.

Seating Area (Waiting Room 2)

  • Waiting room 2 is located ahead and to the left as you enter the Emergency Department (A and E).
  • The most accessible route has step-free level access.
  • There is step-free level access into this area.
  • There is a single manual door with a medium visual contrast.
  • The door has a locked extension leaf.
  • Location and Access View
    • The locked extension leaf can be opened on request .
    • The door opens towards you.
    • The width of the opening is 87cm.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor have a medium visual contrast.
    • Some flooring is shiny.
    • Seating available in this area includes: chairs without armrests.
    • The chairs are fixed.
    • There is no (or very little) background noise in this area.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Consultation / Medical Room (Triage 1)

  • There are 2 consultation/medical rooms available.
  • The room surveyed was; Triage 1.
  • The room is located along the corridor to the left of the A and E reception.
  • The most accessible route to the room has step-free level access and doors permanently held open.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • The height of the hand sanitiser is 136cm.
  • There is a single manual door with a medium visual contrast.
  • The door opens inwards.
  • The width of the opening is 86cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 181cm.
  • Seating available in the room includes: chairs without armrests.
  • Furniture available in the room includes: desks.
  • Some furniture is fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

Consultation / Medical Room (Urgent Treatment Consultation Room 2)

  • There are 4 consultation/medical rooms available.
  • The room surveyed was; Urgent Treatment Consultation Room 2.
  • The room is located at the rear of A and E reception waiting area.
  • The most accessible route to the room has step-free level access and doors permanently held open.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a medium visual contrast.
  • The door has a locked extension leaf.
  • The locked extension leaf can be opened on request .
  • The door opens inwards.
  • The width of the opening is 87cm.
  • There is step-free level access throughout the room.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 181cm.
  • Seating available in the room includes: chairs without armrests.
  • Furniture available in the room includes: desks.
  • Some furniture is fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

Consultation / Medical Room (Urgent Treatment Consultation Room 3)

  • There are 4 consultation/medical rooms available.
  • The room surveyed was; Urgent Treatment Consultation Room 3.
  • The room is located at the end of the corridor on the left side of the A and E reception area.
  • The most accessible route to the room has step-free level access and doors permanently held open.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • The height of the hand sanitiser is 132cm.
  • There is a single manual door with a medium visual contrast.
  • The door opens inwards.
  • The width of the opening is 84cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 179cm.
  • Seating available in the room includes: chairs without armrests.
  • Furniture available in the room includes: tables and desks.
  • Some furniture is fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

Consultation / Medical Room (Streaming Room)

  • There is 1 consultation/medical room available.
  • The room surveyed was; Streaming Room.
  • The room is located at the rear of the A and E reception waiting area.
  • The most accessible route to the room has step-free level access and doors permanently held open.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a medium visual contrast.
  • The door opens inwards.
  • The width of the opening is 85cm.
  • There is step-free level access throughout the room.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 181cm.
  • Seating available in the room includes: chairs without armrests.
  • Furniture available in the room includes: desks.
  • Some furniture is fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

Consultation / Medical Room (Side Room)

  • There is 1 consultation/medical room available.
  • The room surveyed was; Side Room.
  • The room is located along the corridor on the right side of the Emergency Department (A and E).
  • The most accessible route to the room has a very easy slope, manual doors and doors permanently held open.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • The width of the opening is 197cm.
  • There is step-free level access throughout the room.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 173cm.
  • Seating available in the room includes: chairs with armrests.
  • Furniture available in the room includes: tables.
  • Some furniture is fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

Toilet with Adaptations (Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located on the rear left side of the A and E reception waiting area.
    • The distance from the Emergency Department (A and E) entrance is 20m.
    • The most accessible route to the toilet has step-free level access and doors permanently held open.
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens inwards and has a medium visual contrast.
    • The width of the door opening is 85cm.
    • The door has a locking handle.
    • Internally the door has a medium visual contrast.
    • There is not a grab rail on the internal door .
  • Dimensions and Features View
    • The dimensions of the cubicle are 170cm (width) x 266cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 101cm (from the side of the toilet pan).
    • There is a lever flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a medium visual contrast.
    • The toilet roll holder is 99cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 74cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 87cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high visual contrast.
    • The hand dryer is 125cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a full length mirror.
    • There is an unobstructed shelf.
    • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
    • The cubicle has a sanitary bin and a pedal bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 91cm.
    • The walls and floor have a high visual contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.