Access Guide
Getting To (Audiology)
- The most accessible route from the Main Entrance Car Park to the Main Accessible Entrance has a slight ramp or slope, uneven surfaces, a dropped kerb and bollards.
- View further information about parking at the hospital (opens new tab)
- Access to Audiology is via the Main Accessible Entrance.
- There is a drop-off point at this entrance.
- View further information about entrances (opens new tab)
- Audiology is located on the first floor of the South Wing.
- Audiology is approximately 37m from the main tower lifts.
- Enter the hospital via the Main Accessible Entrance and go along either corridor that is to the left or right of the reception desk.
Follow the main hospital corridor to the main tower lifts located ahead.
Take a lift to the first floor.
Exit the lift and turn left.
Follow the corridor into the South Wing.
Go into the Outpatients Department on the left hand side.
Turn right and the entrance to Audiology is directly ahead off the Ears, Nose and Throat Waiting Area. - Internally the most accessible route has step-free level access, a lift, manual doors and doors permanently held open.
- Some flooring along the route is shiny and patterned.
- There are resting areas along the route.
- Wayfinding signage is provided.
- Signage is clearly visible with high contrasting colours.
- The following toilet facilities are available along the route; a toilet with adaptations (with left hand transfer), a toilet with adaptations (with right hand transfer) and standard toilets.
- View information about accessible toilet facilities in public areas (opens new tab).
- View more information on getting to and around the hospital (opens new tab)
Parking (Main Entrance Car Park)
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Car Park
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- The car park is located at the front of the hospital, along Fulham Palace Road.
- The car park is open air/surface and sheltered.
- The car park surface consists of tarmac.
- There are 10 designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked and signposted.
- The surveyed Blue Badge parking bay dimensions are 233cm (width) x 387cm (depth).
- There is a marked zone to both sides but not at the rear.
- The width of the marked zone is 129cm.
- The nearest designated bay is 15m from the main accessible entrance.
- The most accessible route from the Blue Badge parking has a slight ramp or slope, uneven surfaces and bollards.
- There is a dropped kerb without tactile paving from the designated Blue Badge parking.
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Charges and Restrictions
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- This car park is for visitors and Blue Badge holders only.
- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- Clearly presented parking signs are available.
- Payment machines are located at the front of the Riverside Wing car park.
- There is not a payment machine with controls at a suitable height for a wheelchair user.
- View information on parking policies/charges (opens new tab).
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Electric Vehicle Charging Points
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- There are 2 electric vehicle charging points.
- The dimensions of the surveyed electric vehicle charging bay are 512cm (width) x 220cm (depth).
- The controls are not at a suitable height for a wheelchair user.
- The nozzle holster is not at a suitable height for a wheelchair user.
- The charging points require tap and pay (contactless payment).
- There are no electric vehicle charging points designated for Blue Badge holders.
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Drop-off Point
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- There is a designated drop-off point available.
- The designated drop-off point is located at the front of the hospital, to the right of the main entrance.
- There is a dropped kerb without tactile paving from the drop-off point.
Entrance (Main Accessible Entrance)
- This entrance is located at the front of the hospital, along Fulham Palace Road.
- The approach to the entrance has uneven surfaces and bollards.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free access via a very easy slope at the entrance.
- There is an intercom at a height of 88cm.
- The height of the hand sanitiser is 120cm.
- There is a single automatic door at this entrance.
- The door opens towards you.
- There is a push pad at a height of 83cm.
- The width of the opening is 106cm.
- There is a small lip on the threshold of the opening.
- The door has a low visual contrast.
- There is a push pad or push button to exit at a height of 97cm.
- The minimum width between the bollards is 250cm.
- There is step-free level access as you enter.
- There is a pedestrian crossing directly in front of this entrance.
There are 2 identical entrances available.
This entrance brings you in to the ground floor of the main hospital corridor.
Lift (Main Tower Lifts)
- The lift surveyed is located in the centre of the hospital.
- The distance from the main accessible entrance is 45m.
- The most accessible route to the lift has step-free level access.
- The lower ground, ground, first, second, third, fourth, fifth, sixth, seventh, eight, ninth, tenth, eleventh, twelfth, thirteenth and fifteenth floor are accessed by this lift.
- The lift door has a low visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings and a high visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 122cm.
- The internal dimensions of the lift are 144cm (width) x 218cm (depth).
- The internal lift control buttons have tactile markings and a high visual contrast.
- The majority of the internal controls are at a suitable height for a wheelchair user.
- Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system and a visual floor indicator.
- Lighting levels were even at the time of the survey.
- There are other lifts available at this location which vary in size.
Department / Service (Audiology)
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Location and Access
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- Audiology is located on the first floor of the South Wing, within the Outpatients Department.
- View information on opening times.
- There is written text signage on or near the door.
- There is step-free level access into this area.
- There is a single manual door with a high visual contrast.
- The door has a locked extension leaf.
- The locked extension leaf can be opened on request .
- The door opens both ways.
- The width of the opening is 81cm.
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Getting Around
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- There is step-free level access throughout.
- Access throughout may include doors permanently held open and narrow walkways.
- Some flooring is shiny.
- The walls and floor have a high visual contrast.
- There is no (or very little) background noise in this area.
- Wayfinding signage is not provided.
- Lighting levels vary due to the size of the space.
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Facilities and Services
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- There are 6 consultation/medical rooms available.
- Seating available in this area includes: chairs with armrests, chairs without armrests and bariatric chairs with armrests.
- Furniture available in this area includes: coffee tables.
- Some seating is fixed.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- The nearest toilet with adaptations is located off the Ears, Nose and Throat Waiting Area.
Reception (Audiology)
- The reception is located to the left from the Audiology entrance.
- The distance from the Audiology entrance is 7m.
- The most accessible route to reception has narrow walkways.
- There is step-free level access to reception.
- The height of the reception desk is 112cm.
- There is not a lowered section at the desk.
- The reception has patterned/distracting backgrounds.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- There is no (or very little) background noise in this area.
- The flooring is shiny.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
- There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs with armrests, chairs without armrests and bariatric chairs with armrests.
- Furniture available in this area includes: coffee tables.
- Some seating is fixed.
Consultation / Medical Room (Hearing Booths)
- There are 3 consultation/medical rooms available.
- The room surveyed was; Booth 1.
- The room is located at the rear of Audiology.
- The most accessible route to the room has step-free level access and doors permanently held open.
- There is written text and numbered signage on or near the door.
- There is step-free access via ramp into the room.
- The ramp has a slight gradient.
- The ramp is between 75cm and 150cm wide with a handrail on the left going up.
- The ramp bypasses the step.
- There is 1 step with a handrail on the left going up.
- The handrail is easy to grip.
- The handrail covers the flight of stairs throughout its length.
- The handrail does not extend horizontally beyond the first and last step.
- The step is clearly marked.
- The height of the step is between 15cm and 18cm.
- The height of the highest step is 18cm.
- The depth of the steps is between 30cm and 45cm.
- There is a single manual door with a high visual contrast.
- The door opens outwards.
- The width of the opening is 91cm.
- There is step-free level access throughout the room.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a high visual contrast.
- Seating available in the room includes: chairs with armrests and height adjustable chairs.
- Furniture available in the room includes: desks.
- Some furniture is fixed.
- There is a clearly signed portable hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- There is no (or very little) background noise in this room.
- Lighting levels were even at the time of the survey.
- The 2 other hearing booths have stepped access. The height of the steps are 18cm.
Consultation / Medical Room (Fitting Rooms)
- There are 3 consultation/medical rooms available.
- The room surveyed was; Fitting Room 1.
- The room is located at the rear of Audiology.
- The most accessible route to the room has step-free level access and doors permanently held open.
- There is written text and numbered signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a high visual contrast.
- The door opens inwards.
- The width of the opening is 75cm.
- There is step-free level access throughout the room.
- There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a high visual contrast.
- Seating available in the room includes: chairs with armrests, chairs without armrests and height adjustable chairs.
- Furniture available in the room includes: desks.
- Some furniture is fixed.
- There is a portable hearing assistance system which is not clearly signed.
- The hearing assistance system was tested and working at the time of the survey.
- There is no (or very little) background noise in this room.
- Lighting levels were even at the time of the survey.