Access Guide
Getting To (Costa)
- The most accessible route from the Main Entrance Car Park has a slight ramp or slope, uneven surfaces, a dropped kerb and bollards.
- View further information about parking at the hospital (opens new tab)
- Access to Costa is via the Main Accessible Entrance.
- There is a drop-off point at this entrance.
- View further information about entrances (opens new tab)
- Costa is located on the ground floor of the main tower.
- Costa is approximately 23m from the Main Accessible Entrance.
- Enter the hospital via the Main Accessible Entrance and proceed along the corridor to the right of the reception desk.
Continue along the corridor and the entrance to Costa is located on the right. - Internally the most accessible route has step-free level access.
- Some flooring along the route is shiny .
- There are resting areas along the route.
- Wayfinding signage is provided.
- Signage is clearly visible with high contrasting colours.
- The following toilet facilities are available along the route; a toilet with adaptations (with left hand transfer), a toilet with adaptations (with right hand transfer) and standard toilets.
- View information about accessible toilet facilities in public areas (opens new tab).
- View more information on getting to and around the hospital (opens new tab)
Parking (Main Entrance Car Park)
-
Car Park
View
- The car park is located at the front of the hospital, along Fulham Palace Road.
- The car park is open air/surface and sheltered.
- The car park surface consists of tarmac.
- There are 10 designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked and signposted.
- The surveyed Blue Badge parking bay dimensions are 233cm (width) x 387cm (depth).
- There is a marked zone to both sides but not at the rear.
- The width of the marked zone is 129cm.
- The nearest designated bay is 15m from the main accessible entrance.
- The most accessible route from the Blue Badge parking has a slight ramp or slope, uneven surfaces and bollards.
- There is a dropped kerb without tactile paving from the designated Blue Badge parking.
-
Charges and Restrictions
View
- This car park is for visitors and Blue Badge holders only.
- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- Clearly presented parking signs are available.
- Payment machines are located at the front of the Riverside Wing car park.
- There is not a payment machine with controls at a suitable height for a wheelchair user.
- View information on parking policies/charges (opens new tab).
-
Electric Vehicle Charging Points
View
- There are 2 electric vehicle charging points.
- The dimensions of the surveyed electric vehicle charging bay are 512cm (width) x 220cm (depth).
- The controls are not at a suitable height for a wheelchair user.
- The nozzle holster is not at a suitable height for a wheelchair user.
- The charging points require tap and pay (contactless payment).
- There are no electric vehicle charging points designated for Blue Badge holders.
-
Drop-off Point
View
- There is a designated drop-off point available.
- The designated drop-off point is located at the front of the hospital, to the right of the main entrance.
- There is a dropped kerb without tactile paving from the drop-off point.
Entrance (Main Accessible Entrance)
- This entrance is located at the front of the hospital, along Fulham Palace Road.
- The approach to the entrance has uneven surfaces and bollards.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free access via a very easy slope at the entrance.
- There is an intercom at a height of 88cm.
- The height of the hand sanitiser is 120cm.
- There is a single automatic door at this entrance.
- The door opens towards you.
- There is a push pad at a height of 83cm.
- The width of the opening is 106cm.
- There is a small lip on the threshold of the opening.
- The door has a low visual contrast.
- There is a push pad or push button to exit at a height of 97cm.
- The minimum width between the bollards is 250cm.
- There is step-free level access as you enter.
- There is a pedestrian crossing directly in front of this entrance.
There are 2 identical entrances available.
This entrance brings you in to the ground floor of the main hospital corridor.
Eating and Drinking (Costa)
- Costa is located on the ground floor of the main tower.
- The most accessible route has step-free level access.
- There is step-free level access into this area.
-
Service
View
- This area has a counter where food and drink can be ordered and numerous seating options.
- Full table service is available on request only.
- Menus are available on a board, digital, online and displayed on the counter.
- The following are available: drinking straws, takeaway cups and takeaway cutlery.
- There is not a hearing assistance system.
-
Order and Payment
View
- The service counter was surveyed.
- The counter is located straight ahead as you enter Costa.
- There is step-free level access to the counter.
- The height of the counter is 94cm.
- There is not a lowered section at the counter.
- The counter has a television and patterned/distracting backgrounds.
-
Seating Area
View
- There is step-free level access throughout the seating area.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- Some flooring is shiny.
- The walls and floor have a high visual contrast.
- Seating available in this area includes: chairs without armrests.
- Furniture available in this area includes: tables.
- The surface height of the tables is suitable for wheelchair users.
- The clear height under the tables is suitable for wheelchair users.
- There is background noise in this area.
- Lighting levels were even at the time of the survey.