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Hearing Therapy

Charing Cross Hospital, Fulham Palace Road, London, W6 8RF

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Access Guide

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Getting To (Hearing Therapy)

  • The most accessible route from the Main Entrance Car Park has a slight ramp or slope, uneven surfaces, a dropped kerb and bollards.
  • View further information about parking at the hospital (opens new tab)
  • Access to Hearing Therapy is via the Main Accessible Entrance.
  • There is a drop-off point at this entrance.
  • View further information about entrances (opens new tab)
  • Hearing Therapy is located on the second floor of the main tower.
  • Hearing Therapy is approximately 43m from the main tower lifts.
  • Enter the hospital via the Main Accessible Entrance and proceed along either corridor to the left or right of the reception desk.
    Follow the main hospital corridor to the main tower lifts located ahead.
    Take a lift to the second floor.
    Exit the lift and follow the corridor opposite the lifts.
    Continue along the corridor and the entrance to Hearing Therapy is located on the left.
  • Internally the most accessible route has step-free level access, a lift and automatic doors.
  • Some flooring along the route is shiny .
  • There are resting areas along the route.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The following toilet facilities are available along the route; a toilet with adaptations (with left hand transfer), a toilet with adaptations (with right hand transfer) and standard toilets.
  • View information about accessible toilet facilities in public areas (opens new tab).
  • View more information on getting to and around the hospital (opens new tab)

Parking (Main Entrance Car Park)

  • Car Park View
    • The car park is located at the front of the hospital, along Fulham Palace Road.
    • The car park is open air/surface and sheltered.
    • The car park surface consists of tarmac.
    • There are 10 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked and signposted.
    • The surveyed Blue Badge parking bay dimensions are 233cm (width) x 387cm (depth).
    • There is a marked zone to both sides but not at the rear.
    • The width of the marked zone is 129cm.
    • The nearest designated bay is 15m from the main accessible entrance.
    • The most accessible route from the Blue Badge parking has a slight ramp or slope, uneven surfaces and bollards.
    • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • This car park is for visitors and Blue Badge holders only.
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • Clearly presented parking signs are available.
    • Payment machines are located at the front of the Riverside Wing car park.
    • There is not a payment machine with controls at a suitable height for a wheelchair user.
    • View information on parking policies/charges (opens new tab).
  • Electric Vehicle Charging Points View
    • There are 2 electric vehicle charging points.
    • The dimensions of the surveyed electric vehicle charging bay are 512cm (width) x 220cm (depth).
    • The controls are not at a suitable height for a wheelchair user.
    • The nozzle holster is not at a suitable height for a wheelchair user.
    • The charging points require tap and pay (contactless payment).
    • There are no electric vehicle charging points designated for Blue Badge holders.
  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located at the front of the hospital, to the right of the main entrance.
    • There is a dropped kerb without tactile paving from the drop-off point.

Entrance (Main Accessible Entrance)

  • This entrance is located at the front of the hospital, along Fulham Palace Road.
  • The approach to the entrance has uneven surfaces and bollards.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a very easy slope at the entrance.
  • There is an intercom at a height of 88cm.
  • The height of the hand sanitiser is 120cm.
  • There is a single automatic door at this entrance.
  • The door opens towards you.
  • There is a push pad at a height of 83cm.
  • The width of the opening is 106cm.
  • There is a small lip on the threshold of the opening.
  • The door has a low visual contrast.
  • There is a push pad or push button to exit at a height of 97cm.
  • The minimum width between the bollards is 250cm.
  • There is step-free level access as you enter.
  • There is a pedestrian crossing directly in front of this entrance.
    There are 2 identical entrances available.
    This entrance brings you in to the ground floor of the main hospital corridor.

Lift (Main Tower Lifts)

  • The lift surveyed is located in the centre of the hospital.
  • The distance from the main accessible entrance is 45m.
  • The most accessible route to the lift has step-free level access.
  • The lower ground, ground, first, second, third, fourth, fifth, sixth, seventh, eight, ninth, tenth, eleventh, twelfth, thirteenth and fifteenth floor are accessed by this lift.
  • The lift door has a low visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a high visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 122cm.
  • The internal dimensions of the lift are 144cm (width) x 218cm (depth).
  • The internal lift control buttons have tactile markings and a high visual contrast.
  • The majority of the internal controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system and a visual floor indicator.
  • Lighting levels were even at the time of the survey.
  • There are other lifts available at this location which vary in size.

Department / Service (Hearing Therapy)

  • Location and Access View
    • Hearing Therapy is located on the second floor of the main tower.
    • There is written text signage on or near the door.
    • There is step-free level access into this area.
    • The height of the hand sanitiser is 132cm.
    • There are double manual doors with a high visual contrast.
    • The doors open towards you.
    • The width of the opening is 150cm.
    • There is a push pad or push button to exit at a height of 139cm.
  • Getting Around View
    • There is step-free level access throughout the majority of areas.
    • The following areas have stepped access: the ABR Testing room and booths within Audiometry 2.
    • Access throughout may include manual doors.
    • The walls and floor have a high visual contrast.
    • There is no (or very little) background noise in this area.
    • Wayfinding signage is not provided.
    • Some signage is clearly visible with high contrasting colours.
    • Lighting levels were even at the time of the survey.
  • Facilities and Services View
    • There are 6 consultation/medical rooms available.
    • Seating available in this area includes: chairs with armrests and chairs without armrests.
    • There is a clearly signed fixed hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.
    • The nearest toilet with adaptations is located on the ground floor of the main tower.

Consultation / Medical Room (Audiometry 2)

  • There is 1 consultation/medical room available.
  • The room surveyed was; Audiometry 2.
  • The room is located along the corridor on the right.
  • The most accessible route to the room has step-free level access.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a low visual contrast.
  • The door opens inwards.
  • The width of the opening is 77cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 180cm.
  • Seating available in the room includes: chairs with armrests and chairs without armrests.
  • Furniture available in the room includes: tables and desks.
  • Some furniture is fixed.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is no (or very little) background noise in this room.

Consultation / Medical Room (Audiometry 2 - Booth)

  • There are 2 consultation/medical rooms available.
  • The room surveyed was; Audiometry 2 - Booth.
  • The room is located within the Audiometry 2 consultation room.
  • The most accessible route to the room has a step and manual doors.
  • There is no signage on or near the door.
  • There is stepped access into the room.
  • There is 1 step .
  • The step is clearly marked.
  • The height of the step is not between 15cm and 18cm.
  • The height of the highest step is 21cm.
  • There is a single manual door with a low visual contrast.
  • The door opens outwards.
  • The width of the opening is 88cm.
  • There is a second single door that opens away from you, with a width of 88cm.
  • There is step-free level access throughout the room.
  • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs without armrests.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.
  • There are two identical booths within the Audiometry 2 consultation room.

Consultation / Medical Room (Consultation Room)

  • There are 2 consultation/medical rooms available.
  • The room surveyed was; Consultation Room.
  • The room is located along the department corridor and on the left.
  • The most accessible route to the room has step-free level access.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a medium visual contrast.
  • The door opens inwards.
  • The width of the opening is 75cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs without armrests.
  • Furniture available in the room includes: desks.
  • The furniture is fixed.
  • There is a fixed hearing assistance system which is not clearly signed.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

Consultation / Medical Room (ABR Testing Room)

  • There is 1 consultation/medical room available.
  • The room surveyed was; ABR Testing Room.
  • The room is located at the end of the department corridor, on the left.
  • The most accessible route to the room has step-free level access.
  • There is no signage on or near the door.
  • There is stepped access into the room.
  • There is 1 step .
  • The step is clearly marked.
  • The height of the step is not between 15cm and 18cm.
  • The height of the highest step is 6cm.
  • There is a single manual door with a medium visual contrast.
  • The door opens inwards.
  • The width of the opening is 88cm.
  • There is step-free level access throughout the room.
  • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: armchairs and riser recliner chairs.
  • Furniture available in the room includes: desks.
  • The furniture is fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.