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Memory Unit

Charing Cross Hospital, Fulham Palace Road, London, W6 8RF

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Access Guide

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Getting To (Memory Unit)

  • The most accessible route from the Main Entrance Car Park has a slight ramp or slope, uneven surfaces, a dropped kerb and bollards.
  • View further information about parking at the hospital (opens new tab)
  • Access to the Memory Unit is via the Main Accessible Entrance.
  • There is a drop-off point at this entrance.
  • View further information about entrances (opens new tab)
  • The Memory Unit is located on the tenth floor of the main tower.
  • The Memory Unit is approximately 7m from the main tower lifts.
  • Enter the hospital via the Main Accessible Entrance and proceed along either corridor to the left or right of the reception desk.
    Follow the main hospital corridor to the main tower lifts located ahead.
    Take a lift to the tenth floor.
    Exit the lift and turn left.
    Continue along the corridor and the entrance to the Memory Unit is located on the right.
  • Internally the most accessible route has step-free level access and a lift.
  • Some flooring along the route is shiny .
  • There are resting areas along the route.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The following toilet facilities are available along the route; a toilet with adaptations (with left hand transfer), a toilet with adaptations (with right hand transfer) and standard toilets.
  • View information about accessible toilet facilities in public areas (opens new tab).
  • View more information on getting to and around the hospital (opens new tab)

Parking (Main Entrance Car Park)

  • Car Park View
    • The car park is located at the front of the hospital, along Fulham Palace Road.
    • The car park is open air/surface and sheltered.
    • The car park surface consists of tarmac.
    • There are 10 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked and signposted.
    • The surveyed Blue Badge parking bay dimensions are 233cm (width) x 387cm (depth).
    • There is a marked zone to both sides but not at the rear.
    • The width of the marked zone is 129cm.
    • The nearest designated bay is 15m from the main accessible entrance.
    • The most accessible route from the Blue Badge parking has a slight ramp or slope, uneven surfaces and bollards.
    • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • This car park is for visitors and Blue Badge holders only.
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • Clearly presented parking signs are available.
    • Payment machines are located at the front of the Riverside Wing car park.
    • There is not a payment machine with controls at a suitable height for a wheelchair user.
    • View information on parking policies/charges (opens new tab).
  • Electric Vehicle Charging Points View
    • There are 2 electric vehicle charging points.
    • The dimensions of the surveyed electric vehicle charging bay are 512cm (width) x 220cm (depth).
    • The controls are not at a suitable height for a wheelchair user.
    • The nozzle holster is not at a suitable height for a wheelchair user.
    • The charging points require tap and pay (contactless payment).
    • There are no electric vehicle charging points designated for Blue Badge holders.
  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located at the front of the hospital, to the right of the main entrance.
    • There is a dropped kerb without tactile paving from the drop-off point.

Entrance (Main Accessible Entrance)

  • This entrance is located at the front of the hospital, along Fulham Palace Road.
  • The approach to the entrance has uneven surfaces and bollards.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a very easy slope at the entrance.
  • There is an intercom at a height of 88cm.
  • The height of the hand sanitiser is 120cm.
  • There is a single automatic door at this entrance.
  • The door opens towards you.
  • There is a push pad at a height of 83cm.
  • The width of the opening is 106cm.
  • There is a small lip on the threshold of the opening.
  • The door has a low visual contrast.
  • There is a push pad or push button to exit at a height of 97cm.
  • The minimum width between the bollards is 250cm.
  • There is step-free level access as you enter.
  • There is a pedestrian crossing directly in front of this entrance.
    There are 2 identical entrances available.
    This entrance brings you in to the ground floor of the main hospital corridor.

Lift (Main Tower Lifts)

  • The lift surveyed is located in the centre of the hospital.
  • The distance from the main accessible entrance is 45m.
  • The most accessible route to the lift has step-free level access.
  • The lower ground, ground, first, second, third, fourth, fifth, sixth, seventh, eight, ninth, tenth, eleventh, twelfth, thirteenth and fifteenth floor are accessed by this lift.
  • The lift door has a low visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a high visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 122cm.
  • The internal dimensions of the lift are 144cm (width) x 218cm (depth).
  • The internal lift control buttons have tactile markings and a high visual contrast.
  • The majority of the internal controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system and a visual floor indicator.
  • Lighting levels were even at the time of the survey.
  • There are other lifts available at this location which vary in size.

Department / Service (Memory Unit)

  • Location and Access View
    • The Memory Unit is located on the tenth floor of the main tower.
    • There is written text signage on or near the door.
    • There is step-free level access into this area.
    • There is a key fob/card reader at a height of 142cm.
    • There is a key pad at a height of 155cm.
    • The height of the hand sanitiser is 127cm.
    • There are double manual doors with a high visual contrast.
    • The doors open towards you.
    • The width of the opening is 148cm.
    • There is a push pad or push button to exit at a height of 138cm.
  • Getting Around View
    • There is step-free level access throughout.
    • The flooring is shiny.
    • The walls and floor have a high visual contrast.
    • There is no (or very little) background noise in this area.
    • Wayfinding signage is not provided.
    • Some signage is clearly visible with high contrasting colours.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • Facilities and Services View
    • There are 4 consultation/medical rooms available.
    • Seating available in this area includes: chairs without armrests, armchairs and sofas.
    • Furniture available in this area includes: tables and coffee tables.
    • There is not a hearing assistance system.
    • The following facilities are available for patients: a standard toilet.
    • The nearest toilet with adaptations is located on the eighth floor of the main tower.

Seating Area (Patient Seating Area)

  • Location and Access View
    • The patient seating area is located towards the end of the Memory Unit corridor and on the left.
    • The most accessible route has step-free level access.
    • There is step-free level access into this area.
    • The width of the opening is 166cm.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor have a high visual contrast.
    • The flooring is shiny.
    • Seating available in this area includes: chairs without armrests, armchairs and sofas.
    • Furniture available in this area includes: tables and coffee tables.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels were even at the time of the survey.

Consultation / Medical Room (Clinic Room)

  • There are 2 consultation/medical rooms available.
  • The room surveyed was; Clinic Room.
  • The room is located at the end of the Memory Unit corridor, on the left.
  • The most accessible route to the room has step-free level access.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a medium visual contrast.
  • The door opens inwards.
  • The width of the opening is 87cm.
  • There is step-free level access throughout the room.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 211cm.
  • Seating available in the room includes: chairs without armrests.
  • Furniture available in the room includes: tables and desks.
  • Some furniture is fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

Consultation / Medical Room (Yellow Room)

  • There is 1 consultation/medical room available.
  • The room surveyed was; Yellow Room.
  • The room is located on the left side of the patient seating area.
  • The most accessible route to the room has step-free level access.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • The height of the hand sanitiser is 127cm.
  • There is a single manual door with a medium visual contrast.
  • The door opens inwards.
  • The width of the opening is 86cm.
  • There is step-free level access throughout the room.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 175cm.
  • Seating available in the room includes: chairs without armrests and armchairs.
  • Furniture available in the room includes: tables and desks.
  • Some tables are fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

Standard Toilet Facilities (Patient Toilet)

  • The shared standard toilet facilities were surveyed.
  • The toilet is located ahead and to the right as you enter the Memory Unit.
  • The distance from the Memory Unit entrance is 6m.
  • The most accessible route has step-free level access.
  • There is step-free level access .
  • There is no signage on or near the door.
  • The door opens inwards and has a medium visual contrast.
  • The width of the door opening is 78cm.
  • Internally the door has a low visual contrast.
  • There is a wash basin, a wall mounted soap dispenser and a wall mounted towel dispenser available.
  • The wash basin has a lever mixer tap.
  • Lighting levels were even at the time of the survey.