You are on Getting To (Outpatients Department). Skip to the next section.

Getting To (Outpatients Department)

• The most accessible route from the Main Entrance Car Park to the Main Accessible Entrance has a slight ramp or slope, uneven surfaces, a dropped kerb and bollards.
• View further information about parking at the hospital (opens new tab)
• Access to the Outpatients Department is via the Main Accessible Entrance.
• There is a drop-off point at this entrance.
• View further information about entrances (opens new tab)
• The Outpatients Department is located on the first floor of the South Wing.
• The Outpatients Department is approximately 25m from the main tower lifts.
• Enter the hospital via the Main Accessible Entrance and go along either corridor that is to the left or right of the reception desk.
  Follow the main hospital corridor to the main tower lifts located ahead.
  Take a lift to the first floor.
  Exit the lift and turn left.
  Follow the corridor into the South Wing.
  The entrance to the Outpatients Department is on the left hand side.
• Internally the most accessible route has step-free level access, a lift and doors permanently held open.
• Some flooring along the route is shiny and patterned.
• There are resting areas along the route.
• Wayfinding signage is provided.
• Signage is clearly visible with high contrasting colours.
• The following toilet facilities are available along the route; a toilet with adaptations (with left hand transfer), a toilet with adaptations (with right hand transfer) and standard toilets.
• View information about accessible toilet facilities in public areas (opens new tab).
• View more information on getting to and around the hospital (opens new tab)

You are on Parking (Main Entrance Car Park). Skip to the next section.

Parking (Main Entrance Car Park)

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• Car Park View
  • The car park is located at the front of the hospital, along Fulham Palace Road.
  • The car park is open air/surface and sheltered.
  • The car park surface consists of tarmac.
  • There are 10 designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked and signposted.
  • The surveyed Blue Badge parking bay dimensions are 233cm (width) x 387cm (depth).
  • There is a marked zone to both sides but not at the rear.
  • The width of the marked zone is 129cm.
  • The nearest designated bay is 15m from the main accessible entrance.
  • The most accessible route from the Blue Badge parking has a slight ramp or slope, uneven surfaces and bollards.
  • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
• Charges and Restrictions View
  • This car park is for visitors and Blue Badge holders only.
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • Clearly presented parking signs are available.
  • Payment machines are located at the front of the Riverside Wing car park.
  • There is not a payment machine with controls at a suitable height for a wheelchair user.
  • View information on parking policies/charges (opens new tab).
• Electric Vehicle Charging Points View
  • There are 2 electric vehicle charging points.
  • The dimensions of the surveyed electric vehicle charging bay are 512cm (width) x 220cm (depth).
  • The controls are not at a suitable height for a wheelchair user.
  • The nozzle holster is not at a suitable height for a wheelchair user.
  • The charging points require tap and pay (contactless payment).
  • There are no electric vehicle charging points designated for Blue Badge holders.
• Drop-off Point View
  • There is a designated drop-off point available.
  • The designated drop-off point is located at the front of the hospital, to the right of the main entrance.
  • There is a dropped kerb without tactile paving from the drop-off point.

You are on Entrance (Main Accessible Entrance). Skip to the next section.

Entrance (Main Accessible Entrance)

• This entrance is located at the front of the hospital, along Fulham Palace Road.
• The approach to the entrance has uneven surfaces and bollards.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via a very easy slope at the entrance.
• There is an intercom at a height of 88cm.
• The height of the hand sanitiser is 120cm.
• There is a single automatic door at this entrance.
• The door opens towards you.
• There is a push pad at a height of 83cm.
• The width of the opening is 106cm.
• There is a small lip on the threshold of the opening.
• The door has a low visual contrast.
• There is a push pad or push button to exit at a height of 97cm.
• The minimum width between the bollards is 250cm.
• There is step-free level access as you enter.
• There is a pedestrian crossing directly in front of this entrance.
  There are 2 identical entrances available.
  This entrance brings you in to the ground floor of the main hospital corridor.

You are on Lift (Main Tower Lifts). Skip to the next section.

Lift (Main Tower Lifts)

• The lift surveyed is located in the centre of the hospital.
• The distance from the main accessible entrance is 45m.
• The most accessible route to the lift has step-free level access.
• The lower ground, ground, first, second, third, fourth, fifth, sixth, seventh, eight, ninth, tenth, eleventh, twelfth, thirteenth and fifteenth floor are accessed by this lift.
• The lift door has a low visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a high visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 122cm.
• The internal dimensions of the lift are 144cm (width) x 218cm (depth).
• The internal lift control buttons have tactile markings and a high visual contrast.
• The majority of the internal controls are at a suitable height for a wheelchair user.
• Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system and a visual floor indicator.
• Lighting levels were even at the time of the survey.
• There are other lifts available at this location which vary in size.

You are on Department / Service (Outpatients Department). Skip to the next section.

Department / Service (Outpatients Department)

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• Location and Access View
  • Outpatients Department is located on the first floor of the South Wing.
  • View information on opening times.
  • There is written text signage on or near the door.
  • There is step-free level access into this area.
  • There are double manual doors with a high visual contrast.
  • The doors open away from you.
  • The width of the opening is 178cm.
• Getting Around View
  • There is step-free level access throughout.
  • Access throughout may include manual doors and doors permanently held open.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • There is no (or very little) background noise in this area.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
• Facilities and Services View
  • There are 10+ consultation/medical rooms available.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • The following facilities are available for patients: a toilet with adaptations and standard toilets.

You are on Toilet and Changing Facilities (Outpatients Department). Skip to the next section.

Toilet and Changing Facilities (Outpatients Department)

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• Toilet Facilities View
  • There is 1 toilet with adaptations.
  • The toilet with adaptations is located to the right from the Outpatients Department entrance, off the Ears, Nose and Throat waiting area.
  • The toilet with adaptations has a left hand transfer space.
  • The male and female step-free toilet facilities are located to the right from the Outpatients Department entrance, off the Ears, Nose and Throat waiting area.

You are on Reception (Outpatients Department). Skip to the next section.

Reception (Outpatients Department)

• The reception is located to the right from the Outpatients Department entrance.
• The distance from the Outpatients Department entrance is 3m.
• There is step-free level access to reception.
• The height of the reception desk is 105cm.
• There is a lowered section at the desk.
• The height of the lowered section is 72cm.
• The reception has glazed screens.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is also a portable hearing loop system.
• There is no (or very little) background noise in this area.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.
• There is not room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: chairs with armrests.
• Furniture available in this area includes: tables.
• The tables are fixed.

You are on Seating Area (Ears, Nose and Throat Waiting Area). Skip to the next section.

Seating Area (Ears, Nose and Throat Waiting Area)

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• Location and Access View
  • The Ears, Nose and Throat Waiting Area is located to the right from the Outpatients Department entrance.
  • The most accessible route has step-free level access.
  • There is step-free level access into this area.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: chairs with armrests and chairs without armrests.
  • Furniture available in this area includes: coffee tables.
  • Some chairs are fixed.
  • The surface height of the tables is not suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • There is no (or very little) background noise in this area.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Seating Area (Ears, Nose and Throat Sub Waiting Area). Skip to the next section.

Seating Area (Ears, Nose and Throat Sub Waiting Area)

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• Location and Access View
  • The Ears, Nose and Throat Sub Waiting Area is located to the right from the Outpatients Department entrance.
  • The most accessible route has step-free level access and manual doors.
  • There is step-free level access into this area.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: chairs with armrests and chairs without armrests.
  • The chairs are fixed.
  • There is no (or very little) background noise in this area.
  • Lighting levels were even at the time of the survey.

You are on Seating Area (Eye Clinic and Oral Surgery Waiting Area). Skip to the next section.

Seating Area (Eye Clinic and Oral Surgery Waiting Area)

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• Location and Access View
  • The Eye Clinic and Oral Surgery Waiting Area is located to the left from the Outpatients Department entrance.
  • The most accessible route has step-free level access.
  • There is step-free level access into this area.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: chairs with armrests and chairs without armrests.
  • Furniture available in this area includes: coffee tables.
  • Some chairs are fixed.
  • The surface height of the tables is not suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • There is no (or very little) background noise in this area.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Seating Area (Eye Clinic Sub Waiting Area). Skip to the next section.

Seating Area (Eye Clinic Sub Waiting Area)

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• Location and Access View
  • The Eye Clinic Sub Waiting Area is located to left from the Outpatients Department entrance.
  • The most accessible route has step-free level access.
  • There is step-free level access into this area.
  • There are double manual doors with a high visual contrast.
  • The doors are permanently held open.
  • The width of the opening is 134cm.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: chairs with armrests.
  • Some chairs are fixed.
  • There is no (or very little) background noise in this area.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Entrance (Oral Surgery). Skip to the next section.

Entrance (Oral Surgery)

• This entrance is located to the left from the Outpatients Department entrance.
• The entrance area is clearly signed.
• There is step-free level access at the entrance.
• There are double manual doors at this entrance.
• The doors open away from you.
• The width of the opening is 158cm.
• The doors have a high visual contrast.

You are on Consultation / Medical Room (Oral Surgery - Consulting Rooms). Skip to the next section.

Consultation / Medical Room (Oral Surgery - Consulting Rooms)

• There are 4 consultation/medical rooms available.
• The room surveyed was; Consulting Room 1.
• The room is located along the Outpatients Department corridor.
• The most accessible route to the room has step-free level access.
• There is written text and numbered signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a low visual contrast.
• The door opens inwards.
• The width of the opening is 94cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs without armrests and height adjustable chairs.
• Furniture available in the room includes: desks.
• Some furniture is fixed.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels vary due to the use of large glazed walls.

You are on Consultation / Medical Room (Ears, Nose and Throat - Consulting Rooms 1-7). Skip to the next section.

Consultation / Medical Room (Ears, Nose and Throat - Consulting Rooms 1-7)

• There are 7 consultation/medical rooms available.
• The room surveyed was; Room 6.
• The room is located along the Outpatients Department corridor.
• The most accessible route to the room has step-free level access, manual doors and doors permanently held open.
• There is numbered signage on or near the door.
• There is step-free level access into the room.
• The width of the opening is 212cm.
• There is step-free level access throughout the room.
• Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs with armrests and height adjustable chairs.
• Furniture available in the room includes: desks.
• Some furniture is fixed.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Consultation / Medical Room (Ears, Nose and Throat - Consulting Rooms 8-10). Skip to the next section.

Consultation / Medical Room (Ears, Nose and Throat - Consulting Rooms 8-10)

• There are 3 consultation/medical rooms available.
• The room surveyed was; Consulting Room 8.
• The room is located along the Outpatients Department corridor.
• The most accessible route to the room has step-free level access and manual doors.
• There is written text and numbered signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens inwards.
• The width of the opening is 75cm.
• There is step-free level access throughout the room.
• Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs with armrests and height adjustable chairs.
• Furniture available in the room includes: desks.
• Some furniture is fixed.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Consultation / Medical Room (Ears, Nose and Throat - Treatment Rooms). Skip to the next section.

Consultation / Medical Room (Ears, Nose and Throat - Treatment Rooms)

• There are 2 consultation/medical rooms available.
• The room surveyed was; Treatment Room.
• The room is located along the Outpatients Department corridor.
• The most accessible route to the room has step-free level access and manual doors.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens inwards.
• The width of the opening is 75cm.
• There is step-free level access throughout the room.
• There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• The treatment table is free standing and height adjustable.
• The length of the treatment table is 190cm.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Consultation / Medical Room (Endoscopy and Minor Procedure Room). Skip to the next section.

Consultation / Medical Room (Endoscopy and Minor Procedure Room)

• There is 1 consultation/medical room available.
• The room surveyed was; Endoscopy and Minor Procedure Room 1.
• The room is located within the Ears, Nose and Throat - Consulting Rooms 1-7 area.
• The most accessible route to the room has step-free level access, manual doors and doors permanently held open.
• There is written text and numbered signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens outwards.
• The width of the opening is 75cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs without armrests.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Consultation / Medical Room (Endoscopy Room). Skip to the next section.

Consultation / Medical Room (Endoscopy Room)

• There is 1 consultation/medical room available.
• The room surveyed was; Room 7 - Endoscopy Room.
• The room is located within the Ears, Nose and Throat - Consulting Rooms 1-7 area.
• The most accessible route to the room has step-free level access, manual doors and doors permanently held open.
• There is written text and numbered signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens inwards.
• The width of the opening is 75cm.
• There is step-free level access throughout the room.
• Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs without armrests.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Consultation / Medical Room (Eye Clinic - Eye Assessment). Skip to the next section.

Consultation / Medical Room (Eye Clinic - Eye Assessment)

• There are 6 consultation/medical rooms available.
• The room surveyed was; Eye Assessment - Consulting Room 22.
• The room is located along the Outpatients Department corridor.
• The most accessible route to the room has step-free level access and doors permanently held open.
• There is written text and numbered signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens inwards.
• The width of the opening is 75cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs with armrests.
• Furniture available in the room includes: desks.
• Some furniture is fixed.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Consultation / Medical Room (Eye Clinic - Doctors Consultation Rooms). Skip to the next section.

Consultation / Medical Room (Eye Clinic - Doctors Consultation Rooms)

• There are 8 consultation/medical rooms available.
• The room surveyed was; 18.
• The room is located along the Outpatients Department corridor.
• The most accessible route to the room has step-free level access and doors permanently held open.
• There is numbered signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens inwards.
• The width of the opening is 87cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs with armrests and height adjustable chairs.
• Furniture available in the room includes: height adjustable tables and desks.
• Some furniture is fixed.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Consultation / Medical Room (Eye Clinic - Laser Rooms). Skip to the next section.

Consultation / Medical Room (Eye Clinic - Laser Rooms)

• There are 2 consultation/medical rooms available.
• The room surveyed was; Laser Room 28b.
• The room is located along the Outpatients Department corridor.
• The most accessible route to the room has step-free level access and doors permanently held open.
• There is written text and numbered signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens inwards.
• The width of the opening is 86cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs without armrests and height adjustable chairs.
• Furniture available in the room includes: height adjustable tables and desks.
• Some furniture is fixed.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Toilet with Adaptations (Ears, Nose and Throat Waiting Area - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Ears, Nose and Throat Waiting Area - Left Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located to the right from the Outpatients Department entrance.
  • The distance from the Outpatients Department entrance is 15m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 85cm.
  • The door has a twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a low visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 180cm (width) x 166cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 110cm (from the side of the toilet pan).
  • There is a push button flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 46cm from the floor.
  • The toilet seat has a low visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 110cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 73cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 84cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer which requires hands to be inserted into the top.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 76cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a clinical waste bin.
  • There is one coat hook.
  • The coat hook is 119cm from the floor.
  • The walls and floor have a high visual contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.