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Children's Outpatients

Hammersmith Hospital, Du Cane Road, London, W12 0HS

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Access Guide

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Getting To (Children's Outpatients)

Parking (Du Cane Road)

  • Car Park View
    • The car park is located off Du Cane Road.
    • The car park is open air/surface.
    • The car park surface consists of tarmac and block paving.
    • There are 6 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked and signposted.
    • The surveyed Blue Badge parking bay dimensions are 330cm (width) x 520cm (depth).
    • There are no hatched/marked zones.
    • The dimensions of the designated Blue Badge parking bays vary in size.
    • The nearest designated bay is 25m from the main entrance.
    • The most accessible route from the Blue Badge parking has a very easy slope, uneven surfaces and bollards.
    • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • This car park is for visitors and Blue Badge holders only.
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • Clearly presented parking signs are available.
    • Payment machines are located at the side of the car park.
    • There is not a payment machine with controls at a suitable height for a wheelchair user.
    • View information on parking policies/charges (opens new tab).
  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located opposite the main entrance.
    • There is a dropped kerb without tactile paving from the drop-off point.
    • There is a maximum stay of 20 minutes.
  • On-street Parking View
    • On-street designated Blue Badge parking is available.
    • The on-street designated Blue Badge parking bays are located on Du Cane Road.
    • The Blue Badge bays are clearly marked.

Entrance (Children's Outpatients)

  • This entrance is located at the front of the hospital.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There is an intercom at a height of 133cm.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 99cm.
  • The doors have a high visual contrast.
  • There is a second set of double automatic doors .
  • The second set of doors are permanently held open.
  • The width of the opening is 96cm.
  • The second set of doors have a high visual contrast.

Department / Service (Children's Outpatients)

  • Location and Access View
  • Getting Around View
    • There is step-free level access throughout.
    • Access throughout may include doors permanently held open.
    • The flooring is shiny and patterned.
    • The walls and floor have a high visual contrast.
    • There is no (or very little) background noise in this area.
    • Wayfinding signage is provided.
    • Signage is clearly visible with high contrasting colours.
    • Lighting levels vary due to the size of the space.
  • Facilities and Services View
    • There are 10 consultation/medical rooms available.
    • Seating available in this area includes: chairs without armrests.
    • Some seating is fixed.
    • There is a clearly signed fixed hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.
    • The following facilities are available for patients: a toilet with adaptations and standard toilets.

Toilet and Changing Facilities (Children's Outpatients)

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located to the left from the Children's Outpatients entrance.
    • The toilet with adaptations has a right hand transfer space.
    • The shared step-free toilet facilities are located off the reception waiting area.
    • The male and female step-free toilet facilities are located off the reception waiting area.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located off the reception waiting area, within the female standard toilet and to the left from the Children's Outpatients entrance, within the toilet with adaptations.

Reception (Children's Outpatients)

  • The reception is located ahead from the Children's Outpatients entrance.
  • The distance from the Children's Outpatients entrance is 5m.
  • There is step-free level access to reception.
  • The height of the reception desk is 108cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 72cm.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is no (or very little) background noise in this area.
  • Some flooring is shiny and patterned.
  • Lighting levels vary due to the use of large glazed walls.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests and chairs without armrests.
  • Furniture available in this area includes: tables.
  • Some seating is fixed.

Consultation / Medical Room (Consultation Rooms)

  • There are 9 consultation/medical rooms available.
  • The room surveyed was; Elephant Room 1.
  • The room is located along the Children's Outpatients corridor.
  • The most accessible route to the room has step-free level access and doors permanently held open.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door has a locked extension leaf.
  • The locked extension leaf can be opened on request .
  • The door opens inwards.
  • The width of the opening is 88cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is shiny.
  • The walls and floor have a high visual contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 200cm.
  • Seating available in the room includes: chairs without armrests.
  • Furniture available in the room includes: desks.
  • Some furniture is fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

Parent and Baby Room / Feeding Room (Feeding Room)

  • The room surveyed is located along the Children's Outpatients corridor.
  • The distance from the Children's Outpatients entrance is 15m.
  • The most accessible route to the room has step-free level access and doors permanently held open.
  • There is step-free level access into the room.
  • There is written text signage on or near the door.
  • The door opens inwards and has a high visual contrast.
  • The width of the door opening is 79cm.
  • Internally the door has a high visual contrast.
  • There is a wash basin and a paper towel dispenser in the room.
  • The wash basin has a lever mixer tap.
  • The room has a pedal bin and a clinical waste bin.
  • Seating available in the room includes: chairs with armrests.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.

Toilet with Adaptations (Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located to the left from the Children's Outpatients entrance.
    • The distance from the Children's Outpatients entrance is 4m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 84cm.
    • The door has a twist lock.
    • Internally the door has a high visual contrast.
    • There is not a grab rail on the internal door .
  • Dimensions and Features View
    • The dimensions of the cubicle are 117cm (width) x 195cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 63cm (from the side of the toilet pan).
    • There is a spatula flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 47cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 90cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 74cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rail is on the right as you face the wash basin.
    • The wash basin grab rail has a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 80cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a high visual contrast.
    • The towel dispenser is 106cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a pedal bin and a clinical waste bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 98cm.
    • The walls and floor have a high visual contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.