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Intensive Care - West

Hammersmith Hospital, Du Cane Road, London, W12 0HS

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Access Guide

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Getting To (Intensive Care - West)

Drop-off Point (Zone F)

  • There is a designated drop-off point available.
  • The designated drop-off point is located at the Zone F - Front entrance.
  • There is a dropped kerb without tactile paving from the drop-off point.
  • There is a maximum stay of 20 minutes.

Entrance (Zone F - Front)

  • This entrance is located on the left hand side of the hospital.
  • The entrance area is not clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via slope at the entrance.
  • The slope has a slight gradient.
  • There are double automatic doors at this entrance.
  • The doors open towards you.
  • There is a push pad at a height of 87cm.
  • The width of the opening is 134cm.
  • The doors have a low visual contrast.
  • There is a push pad or push button to exit at a height of 96cm.
  • There is an automatic revolving door to the right of this door.
  • There is step-free level access as you enter.
  • This entrance brings you in to the ground floor of Zone F.

Lift (Zone F)

  • The lift surveyed is located along the corridor in Zone F.
  • The distance from the Zone F - Front entrance is 17m.
  • The most accessible route to the lift has step-free level access.
  • The ground, first, second, third and fourth floors are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a low visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 130cm.
  • The internal dimensions of the lift are 177cm (width) x 270cm (depth).
  • The internal lift control buttons have tactile markings, Braille markings and a low visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing, a visual floor indicator, an audible announcer and a list of floor services/facilities.
  • Lighting levels were low at the time of the survey.
  • There are other lifts available at this location which are of a similar size.

Entrance (Intensive Care - West)

  • This entrance is located on the second floor of Zone F.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There are double manual doors at this entrance, however one door is locked or bolted.
  • The locked door can be opened on request.
  • The doors open away from you.
  • The width of the opening is 82cm.
  • The doors have a high visual contrast.

Room (Relatives Room)

  • The room is located immediately as you enter the first set of doors.
  • The distance from the Intensive Care - West entrance is 1m.
  • The most accessible route to the room has step-free level access.
  • There is step-free level access throughout the room.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: armchairs and sofas.
  • Furniture available in the room includes: coffee tables.
  • The surface heights are not suitable for wheelchair users.
  • The clear underside space of the surfaces is not suitable for wheelchair users.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Ward (Intensive Care - West)

  • Ward Information View
    • This is an intensive care unit.
    • This is a shared ward.
    • There are 2 bays available.
    • There are 4 side rooms available.
    • There are 20+ beds in total on the ward.
  • Location and Access View
    • There is written text signage on or near the door.
    • There is step-free level access into this ward.
    • There is an intercom at a height of 129cm.
    • There is a key fob/card reader at a height of 134cm.
    • The height of the hand sanitiser is 120cm.
    • There are double manual doors with a medium visual contrast.
    • One of the doors was locked at the time of the survey.
    • The locked door can be opened on request .
    • The doors open away from you.
    • The width of the opening is 83cm.
    • There is a push pad or push button to exit at a height of 134cm.
  • Getting Around View
    • There is step-free level access throughout.
    • Access throughout may include manual doors and doors permanently held open.
    • The flooring is shiny.
    • The walls and floor have a medium visual contrast.
    • There is no (or very little) background noise in this area.
    • Wayfinding and dementia-friendly signage is provided.
    • Signage is clearly visible with high contrasting colours.
    • Lighting levels vary due to the size of the space.
  • Reception / Nurses' Station View
    • The height of the desk is 115cm.
    • There is a lowered section at the desk.
    • The height of the lowered section is 76cm.
    • The desk has glazed screens and patterned/distracting backgrounds.
    • There is a clearly signed portable hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.
  • Facilities and Services View
    • Seating available on the ward includes: chairs without armrests.
    • The hoist is powered overhead.
    • There is a relatives' room for the ward.
    • The following facilities are available for patients: a toilet with adaptations.
    • The following facilities are available for visitors: a toilet with adaptations.
  • Visiting Hours View

Toilet and Changing Facilities (Intensive Care - West)

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located in the relatives room, after the first set of doors to the ward.
    • The toilet with adaptations has a left hand transfer space.
    • The toilet with adaptations is shared between patients and visitors.

Consultation / Medical Room (Isolation Room 4)

  • There are 4 consultation/medical rooms available.
  • The room surveyed was; Isolation Room 4.
  • The room is located ahead as you enter the ward.
  • The most accessible route to the room has step-free level access.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a low visual contrast.
  • The door has an open extension leaf.
  • The door opens inwards.
  • The width of the opening is 130cm.
  • There is step-free level access throughout the room.
  • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a medium visual contrast.
  • The treatment table is free standing and height adjustable.
  • The hoist is powered overhead and accesses the treatment table.
  • Seating available in the room includes: chairs without armrests.
  • Some furniture is fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Toilet with Adaptations (Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located in the Relatives Room.
    • The distance from the Intensive Care - West entrance is 2m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial, written text and dementia friendly signage on or near the door.
    • The door opens inwards and has a low visual contrast.
    • The width of the door opening is 78cm.
    • The door has a lever twist lock.
    • Internally the door has a low visual contrast.
    • There is not a grab rail on the internal door .
  • Dimensions and Features View
    • The dimensions of the cubicle are 145cm (width) x 180cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet.
    • The lateral transfer space is 80cm (from the side of the toilet pan).
    • There is a push button flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a medium visual contrast.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 50cm from the floor.
    • The toilet seat has a low visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a medium visual contrast.
    • The toilet roll holder is 88cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 70cm from the floor.
    • The wash basin has a lever mixer tap.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 79cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a medium visual contrast.
    • The towel dispenser is 108cm from the floor.
    • There is not a hand dryer.
    • There is no emergency alarm.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a pedal bin and a clinical waste bin.
    • There are multiple coat hooks.
    • The coat hooks are 134cm from the floor.
    • The walls and floor have a high visual contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.