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Ear, Nose and Throat Clinic

St Mary's Hospital, Praed Street, Paddington, London, W2 1NY

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Access Guide

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Getting To (Ear, Nose and Throat Clinic)

  • The most accessible route from the Winsland Street Blue Badge parking has a dropped kerb, uneven surfaces and a very easy slope.
  • Access to the Ear, Nose and Throat Clinic is via the Main Outpatients building accessible entrance.
  • There is not a drop-off point at this entrance.
  • The Ear, Nose and Throat Clinic is located on the first floor of the Main Outpatients building.
  • The Ear, Nose and Throat Clinic is approximately 4m from the Main Outpatients lifts.
  • Enter via the Main Outpatients building accessible entrance.
    Proceed ahead past the main ground floor seating area, then turn right to the lifts.
    Take a lift to the first floor.
    On exiting the lift, the first floor reception is ahead.
    The entrance to the Ear, Nose and Throat Clinic is to the right from the first floor reception.
  • Internally the most accessible route has a lift and step-free level access.
  • Some flooring along the route is shiny.
  • There are resting areas along the route.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The following toilet facilities are available along the route; a toilet with adaptations (with left hand transfer).
  • View more information on getting to and around the hospital (opens new tab).

Parking (Winsland Street)

Entrance (Main Outpatients Building - Accessible Entrance)

  • This entrance is located at the rear of the Main Outpatients building.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • The height of the hand sanitiser is 120cm.
  • There are double automatic doors at this entrance.
  • The doors open towards you.
  • There is a push pad at a height of 104cm.
  • The width of the opening is 138cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a high visual contrast.
  • There is a second set of double automatic doors .
  • The second set of doors open towards you.
  • The width of the opening is 152cm.
  • There is a small lip on the threshold of the opening.
  • The second set of doors have a high visual contrast.

Lift (Main Outpatients Building - Lift OPD 2)

  • The lift surveyed is located ahead from the accessible entrance, on the right in the ground floor waiting area.
  • The distance from the Main Outpatients building accessible entrance is 5m.
  • The most accessible route to the lift has step-free level access.
  • The ground, first and second floors are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 115cm.
  • The internal dimensions of the lift are 146cm (width) x 219cm (depth).
  • The internal lift control buttons have tactile markings and a high visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator and an audible announcer.
  • Lighting levels were even at the time of the survey.
  • There are other lifts available at this location which vary in size.

Reception (Main Outpatients Building - First Floor)

  • The reception is located ahead from the Main Outpatients lift.
  • The distance from the Main Outpatients lift is 3m.
  • There is step-free level access to reception.
  • The height of the reception desk is 122cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 73cm.
  • The reception has glazed screens.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is no (or very little) background noise in this area.
  • The flooring is shiny.
  • Lighting levels were even at the time of the survey.

Department / Service (Ear, Nose and Throat Clinic)

  • Location and Access View
    • The Ear, Nose and Throat Clinic is located on the first floor of the Main Outpatients building .
    • View information on opening times.
    • There is written text signage on or near the door.
    • There is step-free level access into this area.
    • There are double manual doors with a high visual contrast.
    • The doors are permanently held open.
    • The width of the opening is 156cm.
  • Getting Around View
    • There is step-free level access throughout.
    • Access throughout may include doors permanently held open and narrow walkways.
    • The flooring is shiny.
    • The walls and floor have a medium visual contrast.
    • There is no (or very little) background noise in this area.
    • Wayfinding signage is provided.
    • Signage is clearly visible with high contrasting colours.
    • Lighting levels were even at the time of the survey.
  • Facilities and Services View
    • There are 5 consultation/medical rooms available.
    • Seating available in this area includes: chairs without armrests and chairs with armrests.
    • Some seating is fixed.
    • There is not a hearing assistance system.
    • The following facilities are available for patients: standard toilets and a toilet with adaptations.

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located to the right of the first floor reception.
    • The toilet with adaptations has a left hand transfer space.
    • The female step-free toilet facilities are located to the left of the first floor reception.
    • The male step-free toilet facilities are located to the right of the first floor reception.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located in the toilet with adaptations, to the right of the first floor reception.

Seating Area (Ear, Nose and Throat Clinic)

  • Location and Access View
    • The waiting area is to the right of the first floor reception.
    • The most accessible route has step-free level access and doors permanently held open.
    • There is step-free level access into this area.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor have a medium visual contrast.
    • The flooring is shiny.
    • Seating available in this area includes: chairs without armrests and chairs with armrests.
    • Some chairs are fixed.
    • There is no (or very little) background noise in this area.
    • Lighting levels were even at the time of the survey.

Consultation / Medical Room (Consulting Room)

  • There are 5 consultation/medical rooms available.
  • The room surveyed was; Consulting Room 2.
  • The room is located off the Ear, Nose and Throat Clinic waiting area.
  • The most accessible route to the room has doors permanently held open and step-free level access.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a medium visual contrast.
  • The door has a locked extension leaf.
  • The locked extension leaf can be opened on request.
  • The door opens inwards.
  • The width of the opening is 77cm.
  • There is step-free level access throughout the room.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 185cm.
  • Seating available in the room includes: chairs without armrests and chairs with armrests.
  • Furniture available in the room includes: desks and tables.
  • Some furniture is fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

Consultation / Medical Room (Treatment Room)

  • There is 1 consultation/medical room available.
  • The room surveyed was; Treatment Room.
  • The room is located off the Ear, Nose and Throat Clinic waiting area.
  • The most accessible route to the room has step-free level access and doors permanently held open.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door is permanently held open.
  • The width of the opening is 77cm.
  • There is step-free level access throughout the room.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 186cm.
  • Seating available in the room includes: chairs without armrests and chairs with armrests.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

Toilet with Adaptations (Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located to the right from the Main Outpatients lifts.
    • The distance from the Main Outpatients lifts is 5m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens inwards and has a high visual contrast.
    • The width of the door opening is 86cm.
    • The door has a locking handle.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 190cm (width) x 190cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 123cm (from the side of the toilet pan).
    • There is a lever flush on the non-transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a medium visual contrast.
    • The toilet roll holder is 95cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 84cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a medium visual contrast.
    • The towel dispenser is 93cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin and a pedal bin.
    • There are multiple coat hooks.
    • The coat hooks are 174cm from the floor.
    • The height of the baby change facility when in use is 88cm.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.