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Rapid Access Frailty Unit

St Mary's Hospital, Praed Street, Paddington, London, W2 1NY

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Access Guide

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Getting To (Rapid Access Frailty Unit)

  • The most accessible route from the Paterson building parking has uneven surfaces and step-free level access.
  • Access to the Rapid Access Frailty Unit is via the Paterson building main entrance.
  • There is a drop-off point at this entrance.
  • The Rapid Access Frailty Unit is located on the ground floor of the Paterson building .
  • the Rapid Access Frailty Unit is approximately 10m from the Paterson building main entrance.
  • Enter via the Paterson building main entrance.
    Check in at the main reception, located to the left as you enter the building.
    The entrance to the Rapid Access Frailty Unit is located ahead past the main reception desk, then to the right of the lifts.
  • Internally the most accessible route has step-free level access and doors permanently held open.
  • Some flooring along the route is shiny.
  • There are resting areas along the route.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • View more information on getting to and around the hospital (opens new tab).

Parking (Blue Badge Holders and Drop Off Point Only)

  • Car Park View
    • The car park is located in front of the Paterson Building.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There is 1 designated Blue Badge parking bay available.
    • The Blue Badge bay has faded markings.
    • The surveyed Blue Badge parking bay dimensions are 249cm (width) x 349cm (depth).
    • There is a marked zone to one side and the rear.
    • The width of the marked zone is 129cm.
    • The nearest designated bay is 8m from the Paterson Building main entrance.
    • The most accessible route from the Blue Badge parking has step-free level access and uneven surfaces.
  • Charges and Restrictions View
  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located to the right of the Paterson Building main entrance.
    • There is a dropped kerb with tactile paving from the drop-off point.
    • The maximum wait time at the drop-off point is 20 minutes.
  • On-street Parking View
    • On-street designated Blue Badge parking and standard parking is available.
    • The on-street designated Blue Badge parking bays are located along South Wharf Road.
    • The Blue Badge bays are clearly marked and signposted.

Entrance (Paterson Building - Main Entrance)

  • This entrance is located at the front of the building, off South Wharf Road.
  • The approach to the entrance has uneven surfaces and a bollard.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a steep gradient.
  • The ramp is over 150cm wide with no handrails.
  • There is an intercom at a height of 132cm.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 113cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low visual contrast.
  • There is a second set of double automatic doors.
  • The second set of doors open by sliding.
  • The width of the opening is 113cm.
  • The second set of doors have a low visual contrast.
  • There is step-free level access as you enter.
  • This entrance gives access to the ground floor of the Paterson Building.

Reception (Paterson Building - Main Reception)

  • The reception is located to the left as you enter the building.
  • The distance from the Paterson Building - Main Entrance is 5m.
  • There is step-free level access to reception.
  • The height of the reception desk is 114cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 73cm.
  • The reception has glazed screens.
  • There is a clearly signed portable hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is no (or very little) background noise in this area.
  • Some flooring is shiny.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests and chairs without armrests.
  • Some seating is fixed.

Department / Service (Rapid Access Frailty Unit)

  • Location and Access View
    • The Rapid Access Frailty Unit is located on the ground floor of the Paterson building.
    • View information on opening times.
    • There is written text signage on or near the door.
    • There is step-free level access into this area.
    • There is a key fob/card reader at a height of 115cm.
    • The height of the hand sanitiser is 120cm.
    • There are double manual doors with a high visual contrast.
    • The doors open towards you.
    • The width of the opening is 154cm.
    • There is a push pad or push button to exit at a height of 119cm.
  • Getting Around View
    • There is step-free level access throughout.
    • Access throughout may include doors permanently held open.
    • The flooring is shiny.
    • The walls and floor have a medium visual contrast.
    • There is no (or very little) background noise in this area.
    • Wayfinding signage is provided.
    • Signage is clearly visible with high contrasting colours.
    • Lighting levels were even at the time of the survey, with unshaded light sources.
    • The Rapid Access Frailty Unit is joined internally to the Same Day Emergency Care (SDEC) department, sharing some facilities (including toilets). .
  • Facilities and Services View
    • There are 10+ consultation/medical rooms available.
    • Seating available in this area includes: chairs without armrests.
    • There is not a hearing assistance system.
    • The following facilities are available for patients: a toilet with adaptations and standard toilets.

Toilet and Changing Facilities (Rapid Access Frailty Unit)

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located to the left from the Rapid Access Frailty Unit entrance, through the Same Day Emergency Care seating area, then to the left.
    • The toilet with adaptations has a right hand transfer space.
    • The shared step-free toilet facilities are located to the left from the Rapid Access Frailty Unit entrance.
    • The male step-free toilet facilities are located to the left from the Rapid Access Frailty Unit entrance, through the Same Day Emergency Care seating area, then to the left.
    • The female step-free toilet facilities are located to the left from the Rapid Access Frailty Unit entrance, through the Same Day Emergency Care seating area, then to the left.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located within the toilet with adaptations.

Consultation / Medical Room (Consultation Room)

  • There are 10 consultation/medical rooms available.
  • The room surveyed was; Consultation Room.
  • The room is located to the right from the Rapid Access Frailty Unit entrance.
  • The most accessible route to the room has doors permanently held open and step-free level access.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • The height of the hand sanitiser is 117cm.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The width of the opening is 93cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is shiny.
  • The walls and floor have a high visual contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 195cm.
  • Furniture available in the room includes: desks.
  • The furniture is fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

Toilet with Adaptations (Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located on the right through the Same Day Emergency Care entrance.
    • The distance from the Same Day Emergency Care entrance is 7m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 93cm.
    • The door has a twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 154cm (width) x 245cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 85cm (from the side of the toilet pan).
    • There is a push button flush on the wall above the cistern.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a medium visual contrast.
    • The toilet roll holder is 93cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 98cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a high visual contrast.
    • The towel dispenser is 104cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin and a pedal bin.
    • There is one coat hook.
    • The coat hook is 166cm from the floor.
    • The height of the baby change facility when in use is 92cm.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.