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St Mary's Hospital - Lindo Wing

Praed Street, Paddington, London, W2 1NY

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Access Guide

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Overview (Lindo Wing)

  • About View
    • The Lindo Wing is a private facility within Imperial College Healthcare NHS Trust.
      The Lindo Wing provides maternity services but also specialises in a range of complex surgeries including orthopaedics, weight loss, vascular, gynaecology, urology, ear, nose and throat, general surgery and complex acute medical admissions.
    • Services available in the venue include: Lindo Outpatients and Therapies, Theatres Day Unit, General Surgery Inpatient Ward, Labour Ward and Postnatal Ward.
    • View information on opening times
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via ramp at the most accessible entrance.
    • There are 2 entrances into the Lindo Wing.
      The external entrance on South Wharf Road is stepped access only.
      To bypass the steps, you can access the Lindo Wing via steep ramp leading from the ground floor of the Mary Stanford Building.
    • There is step-free level access throughout, this may include the use of a lift.
    • Access throughout may include doors permanently held open and narrow walkways.
    • The lower ground to fourth floors can be accessed via a standard lift and stairs.
  • Getting Help and Assistance View
    • There is seating available.
    • There is a fixed hearing assistance system.
    • You can borrow or hire the following equipment: a manual wheelchair.
    • British Sign Language interpreters can be provided on request.
    • Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: phone charging points and Wi-Fi.
    • Staff receive the following training: disability awareness training.
  • Related Access Guides View

Toilet and Changing Facilities (Lindo Wing)

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located on the ground floor of the Lindo Wing, off the reception waiting area.
    • The toilet with adaptations has a right hand transfer space.
    • The male and female step-free toilet facilities are located on the ground floor of the Lindo Wing, off the reception waiting area.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located within the toilet with adaptations on the ground floor of the Lindo Wing, off the reception waiting area.

Parking (South Wharf Road)

Parking (Winsland Street)

Entrance (Mary Stanford Building - South Wharf Road)

  • This entrance is located at the front of the building, on South Wharf Road.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via slope at the entrance.
  • The slope has a steep gradient.
  • There is an intercom at a height of 100cm.
  • There is a single manual door at this entrance.
  • The door has an open extension leaf.
  • The door is permanently held open.
  • The width of the opening is 122cm.
  • The door has a medium visual contrast.
  • There are uneven surfaces and a slight slope between the two sets of entrance doors.
  • There is a second single manual door.
  • The second door is permanently held open.
  • The width of the opening is 97cm.
  • The second door has a low visual contrast.
  • There is step-free level access as you enter.
  • This entrance gives access to the ground floor of the Mary Stanford Building.

Entrance (Lindo Wing - Step-Free Access via Mary Stanford Wing)

  • This entrance is located on the ground floor of the Mary Stanford Wing, to the left as you enter via the South Wharf Road entrance.
  • The entrance area is clearly signed.
  • There is step-free access via ramp at the entrance.
  • The ramp has a steep gradient with resting areas.
  • The ramp is between 75cm and 150cm wide with handrails on both sides.
  • There is an intercom at a height of 120cm.
  • The height of the hand sanitiser is 116cm.
  • There is a single manual door at this entrance.
  • The door opens towards you.
  • The width of the opening is 90cm.
  • The door has a high visual contrast.
  • There is a second single manual door.
  • The second door opens towards you.
  • The width of the opening is 85cm.
  • The second door has a high visual contrast.
  • There is step-free level access as you enter.
  • This entrance gives access to the ground floor of the Lindo Wing.

Entrance (Lindo Wing - South Wharf Road)

  • This entrance is located at the front of the building, on South Wharf Road.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is stepped access at the entrance.
  • There are 5 steps with no handrails.
  • The steps are unmarked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 16cm.
  • The depth of the steps is between 30cm and 45cm.
  • There is an intercom at a height of 125cm.
  • There are double manual doors at this entrance.
  • The doors open both ways.
  • The width of the opening is 140cm.
  • The doors have a low visual contrast.
  • There is step-free level access as you enter.
  • This entrance gives access to the ground floor of the Lindo Wing.

Reception (Lindo Wing)

  • The reception is located to the left as you enter via the Lindo Wing - Step-Free Access entrance.
  • The distance from the Lindo Wing - Step-Free Access entrance is 6m.
  • The most accessible route to reception has narrow walkways.
  • There is step-free level access to reception.
  • The height of the reception desk is 116cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 76cm.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is no (or very little) background noise in this area.
  • The flooring is shiny.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: armchairs.
  • Furniture available in this area includes: tables.

Getting Around (Lindo Wing)

  • There is step-free level access throughout all areas, this may include the use of a lift.
  • Access throughout may include manual doors, doors permanently held open and narrow walkways.
  • The flooring is shiny.
  • There is a high visual contrast between the walls and floor in all areas.
  • There is no (or very little) background noise.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available in the walkways includes: armchairs and sofas.
  • Lighting levels vary due to the size of the space.

Lift (Accessible Lift)

  • The lift surveyed is located to the right as you enter via the Lindo Wing - Step-Free Access entrance, along the Lindo Outpatients corridor and on the left.
  • The distance from the Lindo Wing - Step-Free Access entrance is 17m.
  • The most accessible route to the lift has step-free level access and doors permanently held open.
  • The lower ground, ground, first, second, third and fourth floors are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift does not have a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a high visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 130cm.
  • The internal dimensions of the lift are 140cm (width) x 243cm (depth).
  • The internal lift control buttons have tactile markings and a high visual contrast.
  • Some of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
  • Lighting levels were even at the time of the survey.

Lift (Main Lift)

  • The lift surveyed is located to the right as you enter via the Lindo Wing - Step-Free Access entrance.
  • The distance from the Lindo Wing - Step-Free Access entrance is 6m.
  • The most accessible route to the lift has step-free level access.
  • The lower ground, ground, first, second, third and fourth floors are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a high visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 64cm.
  • The internal dimensions of the lift are 78cm (width) x 195cm (depth).
  • The internal lift control buttons have tactile markings and a high visual contrast.
  • Some of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator and an audible announcer.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Stairs (Lindo Wing)

  • The stairs surveyed are located to the right as you enter via the Lindo Wing - Step-Free Access entrance.
  • There are double manual doors to access the stairwell.
  • The lower ground, ground, first, second, third and fourth floors can be accessed by these stairs.
  • There are 20 steps between floors.
  • The steps are clearly marked and have a handrail on the left going up.
  • The handrail is easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail does not extend horizontally beyond the first and last step.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 19cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Toilet with Adaptations (Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located on the ground floor, off the reception waiting area.
    • The distance from the Lindo Wing - Step-Free Access entrance is 12m.
    • The most accessible route to the toilet has step-free level access, doors permanently held open and narrow walkways.
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens by sliding and has a medium visual contrast.
    • The width of the door opening is 93cm.
    • The door has a lever twist lock.
    • Internally the door has a medium visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 188cm (width) x 212cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 110cm (from the side of the toilet pan).
    • There is a push button flush on the wall above the cistern.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 94cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 80cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer which requires hands to be inserted into the top.
    • The hand dryer has a medium visual contrast.
    • The hand dryer is 90cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin and a pedal bin.
    • There are multiple coat hooks.
    • The coat hooks are 116cm from the floor.
    • The height of the baby change facility when in use is 89cm.
    • The walls and floor have a high visual contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.