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Urgent Treatment Centre

St Mary's Hospital, Praed Street, Paddington, London, W2 1NY

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Access Guide

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Getting To (The Urgent Treatment Centre)

  • The most accessible route from the Blue Badge parking bays on South Wharf Road has a dropped kerb, a slight ramp or slope and uneven surfaces.
  • View further information about parking at the hospital (opens new tab).
  • There is not a drop-off point at this entrance.
  • The Urgent Treatment Centre is located in a separate outbuilding off South Wharf Road.
  • The width of the gate along the route is 112cm.

Parking (South Wharf Road)

Entrance (Urgent Treatment Centre)

  • This entrance is located in separate outbuilding on South Wharf Road.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a slight gradient.
  • The ramp is over 150cm wide with handrails on both sides.
  • There is an intercom at a height of 127cm.
  • There are double automatic doors at this entrance.
  • The doors open towards you.
  • There is a push pad at a height of 97cm.
  • The width of the opening is 128cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a high visual contrast.
  • There is a push pad or push button to exit at a height of 138cm.
  • There is step-free level access as you enter.

Department / Service (Urgent Treatment Centre)

  • Facilities and Services View
    • There is a portable hearing assistance system which is not clearly signed.
    • The hearing assistance system was tested and working at the time of the survey.

Reception (Urgent Treatment Centre)

  • The reception is located to the left as you enter the Urgent Treatment Centre.
  • The distance from the Urgent Treatment Centre entrance is 3m.
  • There is step-free level access to reception.
  • The height of the reception desk is 115cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 85cm.
  • The reception has glazed screens.
  • There is a portable hearing assistance system which is not clearly signed.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is no (or very little) background noise in this area.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs without armrests and chairs with armrests.
  • The seating is fixed.

Consultation / Medical Room (Clinic Room)

  • There are 6 consultation/medical rooms available.
  • The room surveyed was; Clinic Room 4.
  • The room is located at the rear of the department corridor and to the left.
  • The most accessible route to the room has step-free level access and manual doors.
  • There is numbered signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door has a locked extension leaf.
  • The locked extension leaf can be opened on request .
  • The door opens inwards.
  • The width of the opening is 87cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is shiny.
  • The walls and floor have a high visual contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 185cm.
  • Seating available in the room includes: chairs without armrests.
  • Furniture available in the room includes: desks.
  • Some furniture is fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • Lighting levels are adjustable.

Consultation / Medical Room (Plaster Room)

  • There is 1 consultation/medical room available.
  • The room surveyed was; Plaster Room.
  • The room is located immediately to the right as you enter the department corridor.
  • The most accessible route to the room has step-free level access and manual doors.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door has a locked extension leaf.
  • The locked extension leaf can be opened on request .
  • The door opens inwards.
  • The width of the opening is 87cm.
  • There is step-free level access throughout the room.
  • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 190cm.
  • Seating available in the room includes: chairs without armrests.
  • Furniture available in the room includes: desks.
  • Some furniture is fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Toilet with Adaptations (Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located to the right as you enter the Urgent Treatment Centre.
    • The distance from the Urgent Treatment Centre entrance is 4m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 86cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 222cm (width) x 228cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 160cm (from the side of the toilet pan).
    • There is a lever flush on the non-transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a medium visual contrast.
    • The toilet roll holder is 106cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 89cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high visual contrast.
    • The hand dryer is 91cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin and a pedal bin.
    • There is one coat hook.
    • The coat hook is 170cm from the floor.
    • The height of the baby change facility when in use is 84cm.
    • The walls and floor have a high visual contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.