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Winnicott Baby Unit - Neonatal Intensive Care

St Mary's Hospital, Praed Street, Paddington, London, W2 1NY

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Access Guide

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Getting To (Winnicott Baby Unit - Neonatal Intensive Care)

  • The most accessible route from the Blue Badge parking bays on South Wharf Road has bollards, uneven surfaces, step-free level access and a dropped kerb.
  • View further information about parking at the hospital (opens new tab).
  • Access to the Winnicott Baby Unit - Neonatal Intensive Care is via the Cambridge Building Main Entrance - Norfolk Place.
  • There is not a drop-off point at this entrance.
  • The Winnicott Baby Unit - Neonatal Intensive Care is located on the third floor of the Clarence Building.
  • The Winnicott Baby Unit - Neonatal Intensive Care is approximately 2m from the Lift 16.
  • Enter the Cambridge Building via the Cambridge Building Main Entrance - Norfolk Place, and bypass the stepped level change using the Accessible Lift.
    Turn left along the corridor and enter the Clarence Building via the Ground Floor Cambridge Building to Ground Floor Clarence Building entrance.
    Turn right along the corridor, and then turn right again through the doors opposite the Clarence Building - Praed Street entrance.
    Lift 16 is located on the right after this entrance.
    Take Lift 16 to the third floor.
    Exit the lift, and the Winnicott Baby Unit - Neonatal Intensive Care is on the left.
  • Internally the most accessible route has narrow walkways, a lift, doors permanently held open, manual doors, a slight ramp or slope and a platform lift.
  • Some flooring along the route is shiny.
  • There are resting areas along the route.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The following toilet facilities are available along the route; a toilet with adaptations (with right hand transfer) and standard toilets.
  • View more information on getting to and around the hospital (opens new tab).

Parking (South Wharf Road)

Entrance (Cambridge Building Main Entrance - Norfolk Place)

  • This entrance is located at the front of the building, on Norfolk Place.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a very easy slope at the entrance.
  • There are double automatic doors at this entrance.
  • The doors are permanently held open.
  • The width of the opening is 170cm.
  • The doors have a low visual contrast.
  • There is a second set of double automatic doors .
  • The second set of doors open by sliding.
  • The width of the opening is 144cm.
  • The second set of doors have a low visual contrast.
  • There is a push pad or push button to exit at a height of 114cm.
  • The height of the intercom at the second set of doors is 143cm.
  • There is stepped access as you enter.
  • The lift bypasses the steps.
  • There are 9 steps with no handrails.
  • The steps are clearly marked.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 12cm.
  • The depth of the steps is between 30cm and 45cm.
  • This entrance gives access to the ground floor of the Cambridge Building.
    The steps after the entrance can be overcome with a platform lift, however at the time of survey, the lift was not working.
    In the event of the lift not working, there is an alternative ramped entrance off Norfolk Place.

Lift (Cambridge Building Main Entrance - Accessible Lift)

  • The lift surveyed is located to the right as you enter via the Cambridge Building main entrance.
  • This lift is a platform lift.
  • The distance from the Cambridge Building main entrance is 8m.
  • The most accessible route to the lift has step-free level access, manual doors and narrow walkways.
  • The lift door has a high visual contrast.
  • The lift does not have a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have a high visual contrast.
  • None of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 94cm.
  • The internal lift control buttons have a high visual contrast.
  • The lift is slow moving and the button needs to be pressed constantly when in use.
  • Internally the lift has: a separate door to exit.
  • Lighting levels were even at the time of the survey.
  • At the time of survey (June 2025), the lift was out of service.

Entrance (Ground Floor Cambridge Building to Ground Floor Clarence Building)

  • This entrance is located along the ground floor corridor of the Cambridge Building.
  • The entrance area is not clearly signed.
  • There is step-free level access at the entrance.
  • There are double manual doors at this entrance.
  • The doors are permanently held open.
  • The width of the opening is 142cm.
  • The doors have a high visual contrast.
  • There is step-free access via ramp as you enter.
  • The ramp has a slight gradient.
  • The ramp is over 150cm wide with no handrails.
  • This entrance gives access to the ground floor of the Clarence Building.

Lift (Lift 16)

  • The lift surveyed is located along the corridor and to the right from the Ground Floor Cambridge Building to Ground Floor Clarence Building internal entrance.
  • The distance from the Ground Floor Clarence Building internal entrance is 27m.
  • The most accessible route to the lift has doors permanently held open.
  • The lower ground, ground, first, second, third, fourth and fifth floors are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings, Braille markings and a high visual contrast.
  • Some of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 169cm.
  • The internal dimensions of the lift are 224cm (width) x 126cm (depth).
  • The internal lift control buttons have tactile markings, Braille markings and a high visual contrast.
  • The majority of the internal controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • This is the only lift that gives access to the lower ground floor of the Clarence Building.
    This lift is 12m from the Clarence Building - Praed Street entrance, however access at this entrance is stepped.
    Step-free access is via the Cambridge Building main entrance off Norfolk Place.

Ward (Winnicott Baby Unit - Neonatal Intensive Care)

  • Ward Information View
    • This is a shared ward.
    • There are 3 bays available.
    • There are 4 side rooms available.
    • There are 20 beds in total on the ward.
    • There is 1 consultation/medical room available.
    • There are 4 side rooms with beds for parents to stay with their babies.
  • Location and Access View
    • There is written text signage on or near the door.
    • There is step-free level access into this ward.
    • There is an intercom at a height of 114cm.
    • There is a key fob/card reader at a height of 119cm.
    • The height of the hand sanitiser is 109cm.
    • There are double manual doors with a high visual contrast.
    • The doors open both ways.
    • The width of the opening is 150cm.
    • There is a push pad or push button to exit at a height of 114cm.
    • Upon entering the ward you must wash your hands.
      The wash basin is at a height of 91cm, with soap dispensers at a height of 93cm and towel dispensers at a height of 136cm.
      There are lever mixer taps.
  • Getting Around View
    • There is step-free level access throughout.
    • Access throughout may include manual doors, narrow walkways and doors permanently held open.
    • The flooring is shiny.
    • The walls and floor have a high visual contrast.
    • There is no (or very little) background noise in this area.
    • Wayfinding signage is provided.
    • Signage is clearly visible with high contrasting colours.
    • Lighting levels were even at the time of the survey.
  • Reception / Nurses' Station View
    • The height of the desk is 99cm.
    • There is not a lowered section at the desk.
    • The desk has windows.
    • There is a clearly signed portable hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.
  • Facilities and Services View
    • Seating available on the ward includes: armchairs, chairs without armrests and sofas.
    • There is a clearly signed portable hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.
    • There is a relatives' room for the ward.
    • The following facilities are available for visitors: standard toilets, a washroom and a toilet with adaptations.
  • Visiting Hours View

Toilet and Changing Facilities (Winnicott Baby Unit - Neonatal Intensive Care)

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located along the corridor to the right as you enter the Winnicott Baby Unit - Neonatal Intensive Care.
    • The toilet with adaptations has a right hand transfer space.
    • The shared step-free toilet facilities are located along the corridor to the left as you enter the Winnicott Baby Unit - Neonatal Intensive Care.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located along the corridor to the right as you enter the Winnicott Baby Unit - Neonatal Intensive Care, within the toilet with adaptations.
  • Washroom and Shower Facilities View
    • Standard shower facilities are located along the corridor to the right as you enter the ward.

Standard Bedroom (Room 2)

  • The bedroom surveyed is located along the corridor to the right as you enter the Winnicott Baby Unit - Neonatal Intensive Care.
  • The distance from the ward entrance is 18m.
  • The most accessible route to the bedroom has step-free level access and doors permanently held open.
  • There is step-free level access into the bedroom.
  • There is written text and numbered signage on or near the door.
  • The door opens inwards and has a high visual contrast.
  • The width of the door opening is 87cm.
  • The bedroom has a double bed.
  • The top of the mattress is 48cm from the floor.
  • The space under the bed is 24cm from the floor.
  • There is not room for a wheelchair user to manoeuvre next to the bed (150cm x 150cm).
  • The flooring is shiny.
  • The following is available in this bedroom: a TV with subtitles, a coffee table, a chair with armrests, a flashing fire alarm, wardrobes for seated users and bedside plug sockets.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.

Room (Parents' Lounge)

  • The room is located along the corridor to the right as you enter the Winnicott Baby Unit - Neonatal Intensive Care.
  • The distance from the ward entrance is 18m.
  • The most accessible route to the room has step-free level access and doors permanently held open.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single automatic door with a high visual contrast.
  • The door opens inwards.
  • The width of the opening is 86cm.
  • The push pads are at a height of 113cm.
  • There is step-free level access throughout the room.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: sofas, chairs without armrests and armchairs.
  • Furniture available in the room includes: tables and coffee tables.
  • Some surface heights are suitable for wheelchair users.
  • The clear underside space of some surfaces is suitable for wheelchair users.
  • Additional facilities/services include: a wash basin, a flashing fire alarm, a water dispenser, a play area and a television with subtitles.
  • There is no (or very little) background noise in this room.
  • Announcements are in person.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.

Consultation / Medical Room (Treatment Room)

  • There is 1 consultation/medical room available.
  • The room surveyed was; the Treatment Room.
  • The room is located to the right as you enter the Winnicott Baby Unit - Neonatal Intensive Care.
  • The most accessible route to the room has step-free level access and doors permanently held open.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • The height of the hand sanitiser is 106cm.
  • There is a single manual door with a high visual contrast.
  • The door has a locked extension leaf.
  • The locked extension leaf can be opened on request.
  • The door opens inwards.
  • The width of the opening is 87cm.
  • There is step-free level access throughout the room.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests and chairs without armrests.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.

Toilet with Adaptations (Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located along the corridor just beyond the Parents' Lounge.
    • The distance from the ward entrance is 22m.
    • The most accessible route to the toilet has doors permanently held open and step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial, tactile, Braille and written text signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 86cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 138cm (width) x 250cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet.
    • The lateral transfer space is 68cm (from the side of the toilet pan).
    • There is a lever flush on the transfer side.
    • There is no horizontal grab rail for the toilet.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 73cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 73cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rail is on the right as you face the wash basin.
    • The wash basin grab rail has a low visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 116cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a high visual contrast.
    • The towel dispenser is 127cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is no mirror.
    • There is no shelf.
    • The cubicle has a pedal bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 90cm.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Standard Bathroom (Parents' Shower)

  • The bathroom surveyed is located along the corridor to the right as you enter the Winnicott Baby Unit - Neonatal Intensive Care.
  • The distance from the ward entrance is 22m.
  • The most accessible route to the bathroom has step-free level access and doors permanently held open.
  • There is step-free level access into the bathroom.
  • The bathroom door opens inwards and has a high visual contrast.
  • The width of the door opening is 76cm.
  • Internally the door has a high visual contrast.
  • The dimensions of the bathroom are 329cm (width) x 156cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is not a lateral transfer space next to the toilet.
  • The toilet seat has a high visual contrast.
  • There is a wall mounted soap dispenser, a wall mounted towel dispenser, a wall mounted toilet roll holder and a wash basin available.
  • The wash basin has a lever mixer tap.
  • The toilet roll holder has a high visual contrast.
  • The soap dispenser has a medium visual contrast.
  • The towel dispenser has a high visual contrast.
  • Additional features include: a mirror, an emergency alarm and coat hooks.
  • The bathroom has a clinical waste bin and a pedal bin.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • The bathroom has a shower with a step.
  • There is an adjustable shower head which can also be detached.
  • The shower controls are twist turn mixer.
  • There is no shower seat.