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Accident and Emergency - Eye Casualty

Western Eye Hospital , 153-173 Marylebone Road, Marylebone, London, NW1 5QH

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Access Guide

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Getting To (Accident and Emergency - Eye Casualty)

  • Access to Accident and Emergency - Eye Casualty is via the main hospital entrance.
  • There is not a drop-off point at this entrance.
  • Accident and Emergency - Eye Casualty is located on the ground floor of the hospital.
  • Accident and Emergency - Eye Casualty is approximately 8m from the main hospital entrance.
  • From the main hospital entrance, turn right past the security desk and waiting area and the entrance to Accident and Emergency - Eye Casualty is up the stairs on your left hand side.
  • Internally the most accessible route has steps.
  • Some flooring along the route is shiny .
  • There are resting areas along the route.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • View more information on getting to and around the hospital (opens new tab)

Entrance (Main Entrance)

  • This entrance is located at the front of the hospital on Marylebone Road.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a slight gradient.
  • The ramp is over 150cm wide with no handrails.
  • The ramp bypasses the steps.
  • There are 3 steps with a handrail on the left going up.
  • The handrail is easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail extends horizontally beyond the first and last step.
  • The step markings are not clearly visible.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 14cm.
  • The depth of the steps is not between 30cm and 45cm.
  • There are double manual doors at this entrance.
  • The doors are permanently held open.
  • The width of the opening is 145cm.
  • The doors have a high visual contrast.
  • There is a second set of double automatic doors .
  • The second set of doors open by sliding.
  • The width of the opening is 133cm.
  • There is a small lip on the threshold of the opening.
  • The second set of doors have a low visual contrast.
  • There is step-free level access as you enter.
  • This entrance brings you in to the ground floor of the main hospital.

Department / Service (Accident and Emergency - Eye Casualty)

  • Location and Access View
    • Accident and Emergency - Eye Casualty is located on the ground floor of the hospital.
    • There is written text signage on or near the door.
    • There is stepped access into this area.
    • There are 7 steps with handrails on both sides.
    • The handrails are easy to grip.
    • The handrails cover the flight of stairs throughout its length.
    • The handrails do not extend horizontally beyond the first and last step.
    • The steps are clearly marked.
    • The height of the steps is between 15cm and 18cm.
    • The height of the highest step is 18cm.
    • The depth of the steps is between 30cm and 45cm.
    • The height of the hand sanitiser is 136cm.
    • There is a single manual door with a high visual contrast.
    • The door is permanently held open.
    • The width of the opening is 85cm.
  • Getting Around View
    • There is step-free level access throughout.
    • Access throughout may include doors permanently held open and narrow walkways.
    • Some flooring is shiny.
    • The walls and floor have a high visual contrast.
    • There is no (or very little) background noise in this area.
    • Wayfinding signage is not provided.
    • Some signage is clearly visible with high contrasting colours.
    • Lighting levels vary due to the size of the space.
  • Facilities and Services View
    • There are 5 consultation/medical rooms available.
    • Seating available in this area includes: chairs with armrests and chairs without armrests.
    • Some seating is fixed.
    • There is a clearly signed portable hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.
    • The nearest toilet with adaptations is located on the ground floor.

Reception (Accident and Emergency - Eye Casualty)

  • The reception is located to the right from the Accident and Emergency - Eye Casualty entrance.
  • The distance from the Accident and Emergency - Eye Casualty entrance is 10m.
  • There is step-free level access to reception.
  • The height of the reception desk is 74cm.
  • The reception has windows and glazed screens.
  • There is a clearly signed portable hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is no (or very little) background noise in this area.
  • Some flooring is shiny.
  • Lighting levels vary due to the use of large glazed walls.
  • There is not room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs without armrests.

Seating Area (Sub Waiting Area)

  • The Sub Waiting Area is located at the end of the department corridor.
  • The most accessible route has step-free level access.
  • There is step-free level access into this area.
  • There is step-free level access throughout the seating area.
  • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a medium visual contrast.
  • Seating available in this area includes: chairs with armrests.
  • The chairs are fixed.
  • There is no (or very little) background noise in this area.
  • Lighting levels vary due to the use of large glazed walls.

Consultation / Medical Room (Accident and Emergency - Triage)

  • There is 1 consultation/medical room available.
  • The room surveyed was; Accident and Emergency - Triage.
  • The room is located to the left of the reception desk.
  • The most accessible route to the room has step-free level access.
  • There is step-free level access into the room.
  • The width of the opening is 98cm.
  • There is step-free level access throughout the room.
  • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is not space for an assistance dog to rest.
  • The walls and floor have a medium visual contrast.
  • Seating available in the room includes: chairs without armrests.
  • Furniture available in the room includes: desks.
  • The furniture is fixed.
  • There is a clearly signed portable hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

Consultation / Medical Room (Assessment Area)

  • There is 1 consultation/medical room available.
  • The room surveyed was; Assessment Area.
  • The room is located to the left from the department entrance.
  • The most accessible route to the room has step-free level access.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • The height of the hand sanitiser is 120cm.
  • There is a single manual door with a medium visual contrast.
  • The door has a locked extension leaf.
  • The locked extension leaf can be opened on request .
  • The door is permanently held open.
  • The width of the opening is 86cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests, chairs without armrests and height adjustable chairs.
  • Furniture available in the room includes: desks.
  • Some furniture is fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • Lighting levels are adjustable.

Consultation / Medical Room (Pascal Laser Room)

  • There is 1 consultation/medical room available.
  • The room surveyed was; Pascal Laser Room 1.
  • The room is located along the department corridor.
  • The most accessible route to the room has step-free level access and narrow walkways.
  • There is written text and numbered signage on or near the door.
  • There is step-free level access into the room.
  • The height of the hand sanitiser is 125cm.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The width of the opening is 70cm.
  • There is step-free level access throughout the room.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests and height adjustable chairs.
  • Some furniture is fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.

Consultation / Medical Room (Yag Laser Room)

  • There is 1 consultation/medical room available.
  • The room surveyed was; Yag Laser Room 2.
  • The room is located along the department corridor.
  • The most accessible route to the room has step-free level access and narrow walkways.
  • There is written text and numbered signage on or near the door.
  • There is step-free level access into the room.
  • The height of the hand sanitiser is 125cm.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The width of the opening is 70cm.
  • There is step-free level access throughout the room.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests and chairs without armrests.
  • Some furniture is fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.

Consultation / Medical Room (Treatment Room)

  • There is 1 consultation/medical room available.
  • The room surveyed was; Treatment Room.
  • The room is located along the department corridor.
  • The most accessible route to the room has step-free level access.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There are double manual doors with a high visual contrast.
  • One of the doors was locked at the time of the survey.
  • The locked door can be opened on request .
  • The doors open inwards.
  • The width of the opening is 83cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 200cm.
  • Seating available in the room includes: chairs with armrests.
  • Some furniture is fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.