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Main Outpatients

Western Eye Hospital, 153-173 Marylebone Road, Marylebone, London, NW1 5QH

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Access Guide

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Getting To (Main Outpatients)

  • Access to Main Outpatients is via the main hospital entrance.
  • There is not a drop-off point at this entrance.
  • Main Outpatients is located on the ground floor of the hospital.
  • Main Outpatients is approximately 9m from the main hospital entrance.
  • From the main hospital entrance, turn left and the entrance to Main Outpatients is directly ahead.
  • Internally the most accessible route has step-free level access.
  • Some flooring along the route is shiny .
  • There are resting areas along the route.
  • Wayfinding signage is not provided.
  • Signage is clearly visible with high contrasting colours.
  • The following toilet facilities are available along the route; a toilet with adaptations (with right hand transfer) and standard toilets.
  • View more information on getting to and around the hospital (opens new tab)

Entrance (Main Entrance)

  • This entrance is located at the front of the hospital on Marylebone Road.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a slight gradient.
  • The ramp is over 150cm wide with no handrails.
  • The ramp bypasses the steps.
  • There are 3 steps with a handrail on the left going up.
  • The handrail is easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail extends horizontally beyond the first and last step.
  • The step markings are not clearly visible.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 14cm.
  • The depth of the steps is not between 30cm and 45cm.
  • There are double manual doors at this entrance.
  • The doors are permanently held open.
  • The width of the opening is 145cm.
  • The doors have a high visual contrast.
  • There is a second set of double automatic doors .
  • The second set of doors open by sliding.
  • The width of the opening is 133cm.
  • There is a small lip on the threshold of the opening.
  • The second set of doors have a low visual contrast.
  • There is step-free level access as you enter.
  • This entrance brings you in to the ground floor of the main hospital.

Department / Service (Main Outpatients)

  • Location and Access View
    • Main Outpatients is located on the ground floor of the hospital.
    • There is written text signage on or near the door.
    • There is step-free level access into this area.
    • There are double manual doors with a high visual contrast.
    • The doors open towards you.
    • The width of the opening is 140cm.
  • Getting Around View
    • There is step-free level access throughout.
    • Access throughout may include doors permanently held open and narrow walkways.
    • The flooring is shiny.
    • The walls and floor have a medium visual contrast.
    • There is no (or very little) background noise in this area.
    • Wayfinding signage is not provided.
    • Signage is not clearly visible.
    • Lighting levels vary due to the size of the space.
  • Facilities and Services View
    • There are 2 consultation/medical rooms available.
    • Seating available in this area includes: chairs with armrests and chairs without armrests.
    • There is a clearly signed portable hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.
    • The nearest toilet with adaptations is located on the ground floor to the left from the main hospital entrance, just before the Main Outpatients department.

Reception (Main Reception)

  • The reception is located to the right from the Main Outpatients department entrance.
  • The distance from the Main Outpatients department entrance is 4m.
  • There is step-free level access to reception.
  • The height of the reception desk is 110cm.
  • There is not a lowered section at the desk.
  • The reception has glazed screens.
  • There is a clearly signed portable hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is no (or very little) background noise in this area.
  • The flooring is shiny.
  • Lighting levels vary due to the size of the space.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests and chairs without armrests.

Reception (Appointments)

  • The reception is located to the right from the Main Outpatients entrance.
  • The distance from the Main Outpatients entrance is 8m.
  • There is step-free level access to reception.
  • The height of the reception desk is 81cm.
  • There is not a lowered section at the desk.
  • The reception has glazed screens.
  • There is a clearly signed portable hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is no (or very little) background noise in this area.
  • The flooring is shiny.
  • Lighting levels vary due to the size of the space.

Consultation / Medical Room (Diagnostic Area)

  • There is 1 consultation/medical room available.
  • The room surveyed was; Diagnostic Area.
  • The room is located at the rear of the department.
  • The most accessible route to the room has step-free level access and narrow walkways.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There are two openings for the Diagnostic Area.
    The width of the opening to the Diagnostic Area located on the right hand side is 118cm.
    The width of the opening to the Diagnostic Area located on the left hand side is 73cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests and chairs without armrests.
  • Furniture available in the room includes: desks.
  • Some furniture is fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were low at the time of the survey.

Consultation / Medical Room (Treatment Cubicles)

  • There is 1 consultation/medical room available.
  • The room surveyed was; Treatment Cubicles.
  • The room is located at the rear of the department.
  • The most accessible route to the room has step-free level access.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • The height of the hand sanitiser is 123cm.
  • There are double manual doors with a medium visual contrast.
  • The doors are permanently held open.
  • The width of the opening is 134cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests, chairs without armrests and height adjustable chairs.
  • Furniture available in the room includes: desks.
  • Some furniture is fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels vary due to the size of the space.
  • There are 13 cubicles.