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Departure Lounge

Inverness Airport, Inverness, Scotland, IV2 7JB

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Access Guide

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Getting Here

  • By Road View
    • The airport is situated 15 minutes drive from the city centre via the A96 and B9039 as signposted.
      For SatNav please use the postcode IV2 7JB.
    • There is a drop off zone for all passengers within the Short Stay Car Park closest to the terminal.
      Car parking is free for the first 10 minutes to allow time to drop off passengers.
      The Short Stay Car Park and Blue Badge Parking is directly in front of the Terminal Building.
      Blue Badge holders may use this car park for long stay parking at normal long stay parking rates.
      Long Stay Parking is a 5 minute walk (800m) from the Terminal Building via a service road.
      There is also an overflow car park available for short and long stay parking.
  • By Bus View
    • There is a bus stop within 150 metres of the venue.
    • Stagecoach operates the Jet Bus Service to Inverness Airport with up to a 30 minute service between the City of Inverness and the airport and up to an hourly service from the airport to Nairn.
      Buses run more frequently at peak times of the day.
      Please check current timetables before travel and on arrival contact the information desk for assistance with bus timings for your onward journey.
    • For more information on bus times to Inverness and Nairn please click here (opens new tab).
  • By Train View
    • The nearest Railway Station is Inverness.
    • Inverness Station is approximately a 15 minute taxi ride away from the airport and onward links are available to many destinations within the Highlands as well as Aberdeen, Glasgow and Edinburgh.
      If travelling by bus from Inverness Airport, passengers should get off at Academy Street by the Eastgate Shopping Centre to access the train station.
    • For more information on Inverness Station please click here (opens new tab).
  • Useful Links View

Getting Help and Assistance

  • For more information on getting help and assistance please click here (new tab).
  • There is a member of staff available for help and assistance.
  • Staff receive disability awareness/equality training.
  • There is not a member of staff trained in British Sign Language.
  • Team members receive deaf awareness training.
  • British Sign Language interpreters cannot be provided on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and walking sticks.
  • To obtain mobility aids please contact the Special Assistance Team at the Information Desk.
  • Passengers requiring assistance are requested to pre-book at least 48 hours before the scheduled time of departure for their flight.
    This booking should be made with the your airline carrier, tour operator or travel agent.
    If this information is not made available within these time frames assistance may be limited or delayed.
    Carriage by the airline may also be denied.
    Best efforts will be made at all times to accommodate late bookings for assistance.
    Contact the Information Desk in the main terminal building for further information.
  • On arrival at the airport there are special assistance call points located in the Short Stay Car Park 1, by the drop off zone and by the bus stop.
    Assistance is then provided at all points from the call point through embarkation onto the aircraft.
  • Accessibility on the aircraft is the responsibility of the airline and is dependent on the individual provider.

Security

  • Once passengers have checked in for their flight they then proceed to Security.
  • For more information about Security click here.

Getting Around (Departure Lounge)

  • Access View
    • There is step-free access throughout the area.
  • Circulation View
    • There are not doors in corridors/walkways which have to be opened manually.
    • The type of flooring in corridors/walkways is carpet.
    • There is some flooring in corridors/walkways which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is good colour contrast between the walls and floor in all areas.
    • There is a mixture of seating with and without armrests at regular intervals.
    • The lighting levels are good.
  • Signage View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
    • Dementia friendly signage is not provided.
  • Safe Place(s) View
    • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • Audio View
    • This venue does not play background music in public areas.
    • There is not a hearing assistance system in the public areas of the building.

Shop (WHSmith)

  • Inside Access View
    • There is step-free access throughout the aisles.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • The flooring throughout the aisles is vinyl.
    • There is good colour contrast between the walls and floor in all areas.
    • Background music is not played.
    • The lighting levels are good.
  • Till(s)/Counter(s) View
    • There is/are 1 till(s)/counter(s) available.
    • There is a/are checkout(s) available.
    • The till is located on the left of the shop.
    • The till(s)/counter(s) is/are clearly signed.
    • There is step-free access to the till(s)/counter(s).
    • There is a clear accessible route to the till(s)/counter(s).
    • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • The till(s)/counter(s) is/are not placed in front of a background which is patterned.
    • The height of the till(s)/counter(s) is/are medium height (77cm - 109cm).
    • There is a low section at the till(s)/counter(s) with a height of 76cm or below.
    • There is a clear knee recess beneath the low/lowered section(s) of the till(s)/counter(s).
    • There is not a hearing assistance system at the till(s)/counter(s).
    • There are no entrance doors to the shop.

Shop (Essence of Harris)

  • Inside Access View
    • There is step-free access throughout the aisles.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • The flooring throughout the aisles is vinyl.
    • There is good colour contrast between the walls and floor in all areas.
    • Background music is not played.
    • The lighting levels are good.
  • Till(s)/Counter(s) View
    • There is/are 1 till(s)/counter(s) available.
    • There is a/are checkout(s) available.
    • The till is located to the right as you enter the shop.
    • The till(s)/counter(s) is/are not clearly signed.
    • There is step-free access to the till(s)/counter(s).
    • There is a clear accessible route to the till(s)/counter(s).
    • There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • The till(s)/counter(s) is/are not placed in front of a background which is patterned.
    • The height of the till(s)/counter(s) is/are medium height (77cm - 109cm).
    • There is not a low section at the till(s)/counter(s) with a height of 76cm or below.
    • There is not a hearing assistance system at the till(s)/counter(s).
    • There are no entrance doors to the shop.

Shop (The Whisky Shop)

  • Inside Access View
    • There is step-free access throughout the aisles.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • The flooring throughout the aisles is vinyl.
    • There is good colour contrast between the walls and floor in all areas.
    • Background music is not played.
    • The lighting levels are good.
  • Till(s)/Counter(s) View
    • There is/are 1 till(s)/counter(s) available.
    • There is a/are checkout(s) available.
    • The checkout is located to the right as you enter the shop.
    • The till(s)/counter(s) is/are not clearly signed.
    • There is step-free access to the till(s)/counter(s).
    • There is a clear accessible route to the till(s)/counter(s).
    • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • The till(s)/counter(s) is/are not placed in front of a background which is patterned.
    • The height of the till(s)/counter(s) is/are medium height (77cm - 109cm).
    • There is not a low section at the till(s)/counter(s) with a height of 76cm or below.
    • There is not a hearing assistance system at the till(s)/counter(s).
    • There are no entrance doors to the shop.

Eating and Drinking (Café Rapide)

  • The following information is for the café.
  • The café is located to the left as you enter from the security gate.
  • There is step-free access to the café.
  • Full table service is not available.
  • Food and/or drinks are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is high (110cm+).
  • There is a lowered section of the counter.
  • The height of the lowered section at the counter is 75cm.
  • There is a clear knee recess beneath the low/lowered section of the counter.
  • There is not a hearing assistance system.
  • There is step-free access within the café.
  • There is ample room for a wheelchair user to manoeuvre.
  • This area does not play background music.
  • The type of flooring in this area is vinyl.
  • Some tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • The nearest table is approximately 1m from the entrance/opening.
  • The nearest table is approximately 2m from the till/counter.
  • The distance between the floor and the lowest table is 82cm.
  • The distance between the floor and the highest table is 91cm.
  • Plastic/takeaway cups are available.
  • Plastic/takeaway cutlery is available.
  • Drinking straws are available.
  • There are wall menus available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • The lighting levels are good.

Eating and Drinking (Stag & Thistle Bar & Kitchen)

  • The following information is for the restaurant/bar.
  • The restaurant/bar is located to the right as you enter the Departure Lounge.
  • There is step-free access to the restaurant/bar.
  • Full table service is not available.
  • Food and/or drinks are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is medium height (77cm - 109cm).
  • There is not a lowered section of the counter.
  • There is not a hearing assistance system.
  • There is step-free access within the restaurant/bar.
  • There is ample room for a wheelchair user to manoeuvre.
  • This area does not play background music.
  • The type of flooring in this area is carpet and laminate.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • The nearest table is approximately 1m from the entrance/opening.
  • The nearest table is approximately 2m from the till/counter.
  • The distance between the floor and the lowest table is 73cm.
  • The distance between the floor and the highest table is 107cm.
  • Plastic/takeaway cups are available.
  • Plastic/takeaway cutlery is available.
  • Drinking straws are available.
  • There are hand held menus available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • The lighting levels are good.

Departure Gates

  • There are 3 departure gates located in the Departure Lounge.
  • There is step free access to all the gates.
  • There is reserved seating for people requiring assistance near to the departure gates.
  • The gate desks are high, however staff will come around the desk to check documentation.
  • The gate doors are manual, open away from you and 214cm wide.
  • They are held open while embarkation takes place.
  • There is a slight slope beyond the security gates to the airport apron.

Ambulift

  • The ambulift is used for passengers who are unable to board or disembark the aircraft via steps.
  • The ambulift transports passengers from the terminal to the aircraft door and vice versa.
  • There is a lift which is located at the rear of the vehicle.
  • The lift is 233cm wide by 160cm deep.
  • The lift is operated by a member of staff.
  • There is fixed seating and space for wheelchair users.
  • Narrow wheelchairs are available to transfer passengers onto and off the aircraft.
  • The ambulift is raised up to the airplane doors, where the passengers are moved onto or off the airplane via an extending bridge.
  • The bridge is 76cm wide.
  • The accessibility of the individual aeroplane varies depending on the provider.
  • Please contact your airline company prior to booking for more information.
  • For more information on assistance at the airport contact the assistance team at Inverness Airport.
  • For the Passenger Assistance guide please click here.

Accessible Toilet(s)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is located to the right as you exit the security gate, at the side of the Departure Lounge.
    • This accessible toilet is approximately 30m (32yd 2ft) from the security gate.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 182cm x 203cm (5ft 12in x 6ft 8in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • The height of the light switch/pull cord is 109cm from floor level.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 104cm (3ft 5in).
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary, general domestic waste and open waste paper bin disposal units.
    • There is a/are coat hook(s).
    • There are coat hooks in the toilet at 130cm and 143cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 103cm (3ft 5in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 75cm (2ft 6in).
    • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 82cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is not a hand dryer.
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The baby change table is set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 75cm (2ft 6in).

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located to the right as you exit the security gate, in the Departure Lounge.
    • The female and male toilets are approximately 19m (20yd 2ft) from the security gate.
    • There is step-free access to the female and male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • There is not a lowered urinal in the male toilet(s).
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is a lowered wash basin.
    • The height of the lowered wash basin is 80cm.
    • There are no vertical wall-mounted grab rails at the lowered wash basin.
    • The wash basin(s) tap type is sensor.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.