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Main Terminal Building - Check-in Hall

Inverness Airport, Inverness, Scotland, IV2 7JB

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Access Guide

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COVID-19 Information

  • The information in this section was taken in October 2020.
  • There is a queuing system in place for entry to the building with a temporary marquee.
  • Passengers are let in one by one and met by a greeter who informs them about what restrictions are in place and the use of sanitisers.
  • The main terminal building is cordoned off into two sections to divide those checking-in from arrivals. This means that those in the Check-In Hall who wish to use the Multi-Denominational Prayer Room or the Changing Place have to leave the building and re-enter by the other entrance. The key to the Changing Place has to be first picked up at the information desk at the Check-In Hall entrance.
  • There are sanitising stations throughout the terminal building.
  • In Security, the benches after the security gates have been divided into sections for individual or family grouping use, to allow for social distancing.
  • There is signage throughout and floor markings for queuing at check-in desks.
  • Desks and counters throughout the airport have protective screens.
  • The accessible toilets in the International Arrivals Baggage Claim have been reduced from two to a single shared facility. The other is now for the use of Border Patrol staff only. This means that there is now only a right hand transfer toilet (the other being left hand transfer).
  • Standard toilets have some restrictions with urinals closed off etc. but all are open.
  • The following areas are currently closed; WHSmith in the Check-In Hall, the Meeting Place cafĂ© in the Arrivals Hall and the Aspire Lounge in Departures.
  • Face masks are required throughout the terminal building.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Getting Here

  • By Road View
    • The airport is situated 15 minutes drive from the city centre via the A96 and B9039 as signposted.
      For SatNav please use the postcode IV2 7JB.
    • There is a drop off zone for all passengers within the Short Stay Car Park closest to the terminal.
      Car parking is free for the first 10 minutes to allow time to drop off passengers.
      The Short Stay Car Park and Blue Badge Parking is directly in front of the Terminal Building.
      Blue Badge holders may use this car park for long stay parking at normal long stay parking rates.
      Long Stay Parking is a 5 minute walk (800m) from the Terminal Building via a service road.
      There is also an overflow car park available for short and long stay parking.
  • By Bus View
    • There is a bus stop within 150 metres of the venue.
    • Stagecoach operates the Jet Bus Service to Inverness Airport with up to a 30 minute service between the City of Inverness and the airport and up to an hourly service from the airport to Nairn.
      Buses run more frequently at peak times of the day.
      Please check current timetables before travel and on arrival contact the information desk for assistance with bus timings for your onward journey.
    • For more information on bus times to Inverness and Nairn please click here (opens new tab).
  • By Train View
    • The nearest Railway Station is Inverness.
    • Inverness Station is approximately a 15 minute taxi ride away from the airport and onward links are available to many destinations within the Highlands as well as Aberdeen, Glasgow and Edinburgh.
      If travelling by bus from Inverness Airport, passengers should get off at Academy Street by the Eastgate Shopping Centre to access the train station.
    • For more information on Inverness Station please click here (opens new tab).
  • Useful Links View
  • Comments View
    • There is a taxi rank immediately outside the Terminal Building by the Premium Parking Car Park 1.

Getting Help and Assistance

  • For more information on getting help and assistance please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include walking sticks and wheelchairs.
  • To obtain mobility aids please contact the Special Assistance Team at the Information Desk.
  • Passengers requiring assistance are requested to pre-book at least 48 hours before the scheduled time of departure for their flight.
    This booking should be made with the your airline carrier, tour operator or travel agent.
    If this information is not made available within these time frames assistance may be limited or delayed.
    Carriage by the airline may also be denied.
    Best efforts will be made at all times to accommodate late bookings for assistance.
    Contact the Information Desk in the main terminal building for further information.
  • On arrival at the airport there are special assistance call points located in the Short Stay Premium Car Park 1, by the drop off zone, by the taxi rank and by the bus stop, with designated shelters adjacent.
    Assistance is then provided at all points from the call point through embarkation onto the aircraft.
  • Accessibility on the aircraft is the responsibility of the airline and is dependent on the individual provider.

Related Access Guides (Short and Long Stay Parking)

Outside Access (Departures Entrance - Revolving Door)

  • Entrance View
    • This information is for the entrance located at the front right of the terminal building.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) by revolving.
    • The door(s) is/are single width.
    • The width of the door opening is 260cm.
    • There is not a member of staff available for assistance at this entrance.
    • There is a slope with a very easy incline.
  • Comments View
    • The revolving automatic doors have a button for slowing down the operating speed for people with mobility problems, with buggies, children or pets.
    • The button is at a height of 90cm.

Outside Access (Departures Entrance - Side Doors)

  • Entrance View
    • This information is for the entrance located at the front right of the terminal building.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 150cm.
    • There is not a member of staff available for assistance at this entrance.
    • There is a slope with a very easy incline.

Outside Access (Arrivals Entrance - Revolving Door)

  • Entrance View
    • This information is for the entrance located at the front left of the terminal building.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) by revolving.
    • The door(s) is/are single width.
    • The width of the door opening is 260cm.
    • There is not a member of staff available for assistance at this entrance.
    • There is a slope with a very easy incline.
  • Comments View
    • The revolving automatic doors have a button for slowing down the operating speed for people with mobility problems, with buggies, children or pets.
    • The button is at a height of 90cm.

Outside Access (Arrivals Entrance - Side Doors)

  • Entrance View
    • This information is for the entrance located at the front left of the terminal building.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 150cm.
    • There is not a member of staff available for assistance at this entrance.
    • There is a slope with a very easy incline.

Getting Around (Main Terminal Building - Check-in)

  • Access View
    • There is step-free access throughout the area.
  • Circulation View
    • There are not doors in corridors/walkways which have to be opened manually.
    • The type of flooring in corridors/walkways is tiles.
    • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
    • There is good colour contrast between the walls and floor in all areas.
    • There is a mixture of seating with and without armrests at regular intervals.
    • The lighting levels are varied.
  • Signage View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
    • Dementia friendly signage is not provided.
  • Safe Place(s) View
    • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
    • The Safe Place is located within the Changing Place, which is in the Arrivals Hall, beyond security. Please contact the Information Desk for details.
  • Audio View
    • This venue does not play background music in public areas.
    • There is a hearing assistance system in the public areas of the building.
    • The system is a fixed loop.
    • There are fixed loops at the information desk, at the check-in desks, at the security gates and at the departure gates.

Counter (Information Desk)

  • Counter View
    • The counter is located directly ahead as you enter via the main entrance.
    • The counter is approximately 10m (10yd 2ft) from the main entrance.
    • The counter is clearly visible from the entrance.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is placed in front of a plain background.
    • The lighting levels at the counter are moderate to good.
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The height of the lowered section at the counter is 73cm.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is not a clear knee recess beneath the low/lowered section of the counter.
    • The counter is staffed.
    • Clipboards can be provided to anyone who is unable to use the counter.
    • There is not a hearing assistance system at the counter.
    • The type of flooring in this area is tiles.
  • Seating Area View
    • There is a waiting area close to the counter.
    • Access to the waiting area is unobstructed.
    • There is sufficient space for a wheelchair user to use the waiting area.

Shop (WHSmith)

  • Inside Access View
    • There is step-free access throughout the aisles.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • The flooring throughout the aisles is laminate.
    • There is good colour contrast between the walls and floor in all areas.
    • Background music is not played.
    • The lighting levels are good.
  • Till(s)/Counter(s) View
    • There is/are 1 till(s)/counter(s) available.
    • There is a/are checkout(s) available.
    • The till is located at the rear centre of the store.
    • The till(s)/counter(s) is/are clearly signed.
    • There is step-free access to the till(s)/counter(s).
    • There is a clear accessible route to the till(s)/counter(s).
    • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • The till(s)/counter(s) is/are not placed in front of a background which is patterned.
    • The height of the till(s)/counter(s) is/are medium height (77cm - 109cm).
    • There is a low section at the till(s)/counter(s) with a height of 76cm or below.
    • There is a clear knee recess beneath the low/lowered section(s) of the till(s)/counter(s).
    • There is not a hearing assistance system at the till(s)/counter(s).

Shop (Jail at the Airport)

  • Inside Access View
    • There is step-free access throughout the aisles.
    • There is limited room to manoeuvre within the aisles.
    • The flooring throughout the aisles is carpet.
    • There is good colour contrast between the walls and floor in all areas.
    • Background music is not played.
    • The lighting levels are good.
  • Till(s)/Counter(s) View
    • There is/are 1 till(s)/counter(s) available.
    • There is a/are checkout(s) available.
    • The till is located at the rear right of the store.
    • The till(s)/counter(s) is/are clearly signed.
    • There is step-free access to the till(s)/counter(s).
    • There is a clear accessible route to the till(s)/counter(s).
    • There are windows, TVs, glazed screens or mirrors behind the some of the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • The till(s)/counter(s) is/are not placed in front of a background which is patterned.
    • The height of the till(s)/counter(s) is/are medium height (77cm - 109cm).
    • There is not a low section at the till(s)/counter(s) with a height of 76cm or below.
    • There is not a hearing assistance system at the till(s)/counter(s).

Eating and Drinking (Stag and Thistle Restaurant and Bar)

  • The following information is for the restaurant/bar.
  • The restaurant/bar is located within the check-in hall, to the right as you enter the terminal building.
  • There is step-free access to the restaurant/bar.
  • Full table service is not available.
  • Food and/or drinks can be ordered from the service counter.
  • Food and/or drinks are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is high (110cm+).
  • There is not a lowered section of the counter.
  • The height of the tray counter/rail is 90cm.
  • There is not a hearing assistance system.
  • There is step-free access within the restaurant/bar.
  • There is ample room for a wheelchair user to manoeuvre.
  • This area does not play background music.
  • The type of flooring in this area is vinyl and tiles.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • The nearest table is approximately 45m from the entrance/opening.
  • The nearest table is approximately 4m from the till/counter.
  • The distance between the floor and the lowest table is 73cm.
  • The distance between the floor and the highest table is 110cm.
  • Plastic/takeaway cups are available.
  • Plastic/takeaway cutlery is available.
  • Drinking straws are available.
  • There are menu boards/signs and wall menus available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • The lighting levels are varied.

Check-in Desks

  • There are 12 desks.
  • The desks are 120cm high.
  • The desks do not have lowered sections.
  • The luggage drop is 38cm high.
  • Staff are available to assist at check-in.
  • Self-service check-in terminals are available with touch screens for KLM customers.
  • The scan shelf is 83cm high.
  • The touch screen is 104-134cm high.

Out of Gauge Bag Drop Off

  • The out of gauge bag drop off is to the left of the check -in desks, directly opposite the Departures Entrance.
  • The desk is 73cm high.
  • The bag drop off height is 33cm.
  • There is ample wheelchair manoeuvring space in front of the desk.

Security

  • Once passengers have checked in for their flight they then proceed to Security.
  • For more information about Security click here.

Changing Places

  • Location and Access View
    • The facility is located in the main terminal arrivals lounge area.
    • The facility is approximately 60m (65yd 1ft) from the Departures Entrance.
    • The facility is in addition to standard and accessible toilets.
    • The facility is located close to other managed facilities (e.g. reception or service counter).
    • There is level access to the facility.
    • The facility surveyed is for the sole use of disabled people.
    • The colour contrast between the external door and wall is good.
    • The colour contrast between the internal door and wall is good.
    • You do need a key for the facility.
    • The key is not a radar key.
    • The key can be obtained from the Information Desk.
    • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
    • The door opens outwards.
    • The door may be difficult to open.
    • The door is locked by a lever twist.
    • The door has a horizontal grab rail.
    • The width of the door is 103cm (3ft 5in).
    • The dimensions of the facility are 450cm x 410cm.
    • There is a clear 200cm x 180cm manoeuvring space in the facility.
    • The facility has a non-slip floor.
    • The colour contrast between the walls and floor is good.
  • Toilet Details View
    • The facility toilet is peninsular.
    • The transfer space on the right as you face the toilet is 109cm (3ft 7in).
    • The transfer space on the left as you face the toilet is 98cm (3ft 3in).
    • Drop down rails are provided.
    • As you face the toilet the drop down rail(s) is/are on both sides.
    • The colour contrast between the dropdown rail(s) and wall is fair.
    • As you face the toilet there are vertical grab rails on both sides .
    • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
    • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is a push button flush.
    • There is a toilet roll holder.
    • The height of the toilet roll holder is 58cm.
    • The toilet has a cistern.
    • The toilet seat colour contrast is good.
    • There is an emergency alarm for the toilet.
    • The emergency pull cord alarm is within reach and fully functional.
  • Changing Bench and Hoist Details View
    • The facility changing bench is free standing.
    • The facility changing bench height is adjustable.
    • The length of the facility changing bench is 170cm (5ft 7in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers the changing bench and the toilet.
  • Shower Details View
    • There is not a shower unit with a detachable shower head.
  • Other Facilities View
    • A privacy screen is available.
    • The type of wash basin is adjustable.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Wall mounted grab rails are available at the wash basin.
    • As you face the wash basin, the wall mounted grab rails are on both sides.
    • The colour contrast between the wash basin grab rail(s) and wall is good.
    • There is not a soap dispenser.
    • Wide tear off paper roll is available.
    • The wide paper roll dispenser is not at the recommended height of 80cm-100cm.
    • There is a hand dryer.
    • The hand dryer is at the recommended height of 80cm-100cm.
    • There is not a towel dispenser.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is a/are female sanitary, non-infectious waste, general domestic waste, pedal waste paper bin and open waste paper bin disposal units.
    • There is an emergency alarm for the facility.
    • The emergency pull cord alarm is within reach and fully functional.
    • There is not a coat hook.
    • There is not a flashing fire alarm beacon within the toilet.
    • The lighting levels are adjustable.

Accessible Toilet(s)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located to the right as you enter the Departures Entrance, opposite the Check-in desks.
    • This accessible toilet is approximately 30m (32yd 2ft) from the Departures Entrance.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial and written text signage on or near the toilet door.
    • The door opens inwards.
    • The door is heavy.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 150cm x 250cm (4ft 11in x 8ft 2in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 83cm (2ft 9in).
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and open waste paper bin disposal units.
    • There is a/are coat hook(s).
    • There are coat hooks in the toilet at 120cm and 140cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 44cm (1ft 5in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 123cm (4ft).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 74cm (2ft 5in).
    • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 105cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located to the right as you enter the Departures Lounge.
    • The female and male toilets are approximately 43m (47yd 1in) from the Departures Entrance.
    • There is step-free access to the female and male toilet(s).
    • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
    • There is not a lowered urinal in the male toilet(s).
    • An ambulant toilet with wall-mounted grab rails is not available.
    • The wash basin(s) tap type is sensor.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
    • There is a/are similar standard toilet(s) available.
  • Comments View
    • There are two cubicles with child seats in the female standard toilets (photographs 3 and 4).

Parent and Baby Room

  • There is a parent and baby room for public use.
  • The parent and baby room is located to the front left of the Departures Lounge as you enter.
  • The parent and baby room is approximately 30m from the Departures Entrance.
  • There is step-free access to the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is tactile, pictorial and written text signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 90cm (2ft 11in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 73cm.
  • The wash basin tap type is lever.
  • There is a/are chair(s) in the parent and baby room.
  • There is a chair with armrests on both sides.
  • There is a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are good.