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Therapy Department

Royal Preston Hospital, Sharoe Green Lane, Preston, Lancashire, PR2 9HT

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Access Guide

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Getting To The Hospital

  • By Road View
    • Royal Preston Hospital is located on Sharoe Green Lane which is to the north of Preston city centre.
      Sharoe Green Lane is accessed from the A6.
      The A6 can be taken by heading north out of Preston or via junction 1 of the M55 heading south.
      If travelling by car, the postcode for a sat nav is PR2 9HT.
    • Pay and display parking is located on every side of the hospital.
      Blue Badge display parking is located to the north and to the south of the hospital.
      The main car parks for visitors are Car Park A, Car Park B, Car Park C, and Car Park G.
      Blue Badge parking bays are located in Car Park B, Car Park C, and Car Park G.
      In order to pay for your parking you will need to know your registration number. If you don’t know it, please write it down and keep it with you.
      The payment kiosks accept cash (both coins and notes) and give change. You can also make payment by credit/debit card.
      There is also a facility which enables you to pay online via the parkgood2go system.
      If you have left the hospital without paying for whatever reason, you can use parkgood2go to pay for your parking time up to midnight on the day after your visit.
  • By Bus View
    • The nearest bus stop is Royal Preston Hospital Stop 1 and 2 which is to the north of the site and to the left of the main entrance.
      The following buses stop at these bus stops: 19, 19A, 49, 125 Gold and the 43.
      Preston Bus Ltd now runs busses on some routes to the hospital that are accessible for anyone with a disability.
    • There is an onsite bus stop.
    • The on site bus stops are located on the north side of the hospital to the left of the main entrance.
      Bus stop 1 is served by buses 43 and 125 towards Preston.
      Bus stop 2 is served by buses 19, 19A, and 49 towards Preston.
    • The on site bus stops are sheltered and have bench seating.
      There is not space for a wheelchair user.
    • Bus stop 1 is approximately 80 metres from the main entrance.
      Bus stop 2 is approximately 100 metres from the main entrance.
      After exiting the bus turn left and proceed along the pavement adjacent to Car Park C.
      There is a crossing point across the car park access with dropped kerbs which have tactile markings.
      Proceed past the pedestrian crossing and continue along the footpath adjacent to Car Park B to the next pedestrian crossing.
      The pedestrian crossing towards the main entrance is located on the left, and is clearly marked with white and black markings.
      There is a dropped kerb with tactile markings on both sides of the crossing.
      The crossing point has an island in the middle which then takes you under a large canopy in front of the main entrance. The island is level with the road and has tactile paving.
      Continue across the pedestrian crossing and the main entrance is directly ahead.
      The road may be busy and traffic travels from right to left.
      The crossing point under the canopy crosses a patient transport drop off area and may be busy with patient transport ambulances. Traffic under the canopy travels from right to left.
  • By Train View
    • The nearest train station is Preston which is located 2.9 miles away.
  • Useful Links View

Getting Help and Assistance

  • To see the hospital map please click here (opens new tab).
  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located on the ground floor, to the right as you enter the hospital via the main hospital entrance.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 07591 988 962.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found at the information desk.
  • Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, different languages on request, voice recognition CD on request and audio on request.
  • There is an assistance dog toilet or toileting area on the hospital site.
  • The assistance dog toilet or toileting area is located at the front of the hospital.
  • Water bowls for assistance dogs are available on request.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • To obtain mobility aids please contact the information desk.

Hospital Parking (Car Park A)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located at the front right of the site as you enter from Sharoe Green.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is not a/are not Blue Badge parking bay(s) available.
  • Drop-off Point View
    • There is not a designated drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located throughout the car park.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Payment machines are located inside the hospital building and at the front of the car park.
    • There is not a payment machine at a convenient height for wheelchair users.
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The hospital entrance is not clearly visible from the car park.
    • The route from the car park to the hospital entrance is not clearly signposted.
  • Comments View
    • Payment can also be made via app.
    • Blue Badge holders need to take the photo portion of their Blue Badge to the General Office to obtain a permit to park for free.
    • There are 2 electric vehicle charging bays at the rear left of the car park.
    • The bays are clearly marked and signed.
    • The width of the bays is 220cm.
    • The depth of the bays is 420cm.
    • The height of the card reader is 130cm.
    • The height of the cable slots is 118cm.
    • The charger requires an app for use.
    • Charging bays are limited to a 4 hour stay.

Hospital Parking (Car Park C)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car parking facilities are for Blue Badge holders only.
    • The car park is located at the front of the site, off North Drive.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac and block paving.
    • There is a/are Blue Badge parking bay(s) available.
    • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 476cm (7ft 7in x 15ft 7in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is not a designated drop-off point.
  • Paying View
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 113m (123yd 1ft) from the main entrance.
  • Comments View
    • Some of the Blue Badge bays are clearly marked and signposted.
    • Some of the Blue Badge bays are signposted but not clearly marked.
    • The unmarked Blue Badge bays are smaller in dimensions than the marked Blue Badge bays.
    • Blue Badge holders need to take the photo portion of their Blue Badge to the General Office in the main building to obtain a permit to park for free.

Getting To

  • The Therapy Department is/are located on the ground floor, on the Burgundy Street corridor.
  • Access to The Therapy Department is via the main hospital entrance.
  • Enter the hospital via the main entrance and proceed ahead along Blue Street.
    Continue along Blue Street, then turn left to enter Burgundy Street.
    Head down the corridor and the department is located on the right hand side.
  • There is step free access to the Therapy Department.
  • The Therapy Department is approximately 76m from the main hospital entrance.
  • There are resting areas along the route.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

Outside Access (Main Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the hospital, on North Drive.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 124cm (4ft 1in).
    • There is not a door release button when exiting.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 97cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 95cm.

Opening Times

  • Monday 08:00 - 16:00.
  • Tuesday 08:00 - 16:00.
  • Wednesday 08:00 - 16:00.
  • Thursday 08:00 - 16:00.
  • Friday 08:00 - 16:00.
  • Saturday Closed.
  • Sunday Closed.

Department / Service

  • Department / Service Access View
    • The Therapy Department is located on the ground floor, on Burgundy Street.
    • There is a/are door(s) leading into the department/service.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 175cm .
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 118cm (3ft 10in).
    • There is a door release button when exiting.
    • The height of the door release button is 118cm (3ft 10in).
    • There is level access throughout the department/service.
    • There is clear signage on the department/service.
    • The type of flooring is vinyl/laminate.
    • There is some flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
    • The department/service does not play background music.
    • The lighting levels are moderate to good.
  • Department / Service Facilities View
    • This department/service has; a main reception, a waiting room/area, ambulant toilet facilities for everyone, standard toilet facilities, treatment rooms and accessible toilet facilities for everyone.
    • There are 6 consultation/treatment rooms in this department/service.
    • A hearing assistance system is available.
    • The type of system is a portable loop.
    • Staff are not trained to use the system.
    • The hearing assistance system was not tested at the time of the survey.
    • A mobile hoist is available from another department/service.
    • There are accessible toilet facilities within the department/service.
    • There are standard toilet facilities within this department/service.

Reception

  • Reception View
    • The reception point is located on the right hand side, down the main corridor.
    • The reception point is approximately 12m (13yd 4in) from the department entrance.
    • Clear signage for the reception area/desk is visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are moderate to good.
    • The height of the reception counter is high (110cm+) .
    • There is not sufficient space to write or sign documents on the counter.
    • There is a low section of the counter (76cm or below) available.
    • There is sufficient space to write or sign documents on the low section of the counter.
    • The counter is staffed.
    • There is a bell to attract attention.
    • The bell is at a suitable height for a wheelchair user.
    • There is a hearing assistance system.
    • The type of system is a portable loop.
    • The hearing assistance system is not signed.
    • Staff are not trained to use the hearing assistance system.
    • The hearing assistance system was not tested at the time of the survey.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • The type of flooring is vinyl/laminate.
    • There is sufficient space for a wheelchair user to use the waiting area.
    • There is bench seating and also a mixture of single seats with and without armrests.
    • No tables are permanently fixed.
    • The waiting room / area does not have background music playing.
    • There is not a red flashing fire alarm beacon within the waiting room / area.
    • There is not a television.
    • Vending machines are not available.
    • A water dispenser is not available.
    • There is not a play area or toys/books for a child to play with.
    • There is space for an assistance dog to rest within the seating area.
    • Lighting levels are moderate to good.

Consultation / Treatment Room (Abbeystead Room)

  • There is / are 1 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Abbeystead Room.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are easy to open.
  • The width of the door opening is 86cm (2ft 10in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • All chairs have armrests available.
  • All tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • Lighting levels are moderate to good.

Consultation / Treatment Room (Hand Therapy)

  • There is / are 1 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Hand Therapy.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 180cm (5ft 11in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • All chairs have armrests available.
  • Some tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room does have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • Lighting levels are moderate to good.

Consultation / Treatment Room (Orthotic Room)

  • There is / are 1 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Orthotic Room.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 178cm (5ft 10in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • There are some chairs with armrests available.
  • Some tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • Lighting levels are moderate to good.

Consultation / Treatment Room (Gymnasium)

  • There is / are 2 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Gymnasium 1.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 178cm (5ft 10in).
  • The type of flooring is wood.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • A hoist can be brought in from another department.
  • There is sufficient space next to the bed/couch for a mobile hoist to operate.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • There are some chairs with armrests available.
  • Some tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room does have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • Lighting levels are moderate to good.

Consultation / Treatment Room (Physiotherapy Clinic Area)

  • There is / are 1 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Physiotherapy Clinic Area.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 155cm (5ft 1in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • A hoist is not available.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • There are no chairs with armrests available.
  • Some tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • Lighting levels are moderate to good.

Accessible Toilet(s) (Therapy Corridor - Left Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located on the right hand side along the Therapy corridor.
      Go through the double door (155cm wide), which is push to open.
      Then turn right after the OT/Physio office.
      The double door may be locked, in which case assistance can be gained from the reception desk.
    • This accessible toilet is approximately 14m from the department entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial and written text signage on or near the toilet door.
    • The contrast between the external door and wall is good.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet opening is 90cm.
    • The contrast between the internal door and wall is good.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is good.
  • Toilet Features View
    • The dimensions of the accessible toilet are 168cm x 293cm.
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 83cm.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • There is an emergency alarm.
    • The emergency alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and pedal bin disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • The toilet seat colour contrast is good.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 86cm (2ft 10in).
    • The contrast between the toilet roll holder and the wall is poor.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 73cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 99cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 91cm (2ft 12in).
    • The contrast between the hand dryer and the wall is poor.

Standard Toilet(s) (OT/Hand Therapy Corridor - Visitors Toilet)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The shared toilet is located at the far end of the OT/Hand Therapy corridor, on the left hand side.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 25m from the department entrance.
    • There is written text signage on or near the toilet door.
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • The colour contrast between the internal toilet door(s) and wall(s) is good.
    • The colour contrast between the walls and floor is good.
    • Toilet seats do not have a good colour contrast.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 83cm.
    • The wash basin(s) tap type is twist/turn.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser is located above the wash basin.
    • Lighting levels are moderate to good.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female toilet is located on the right, past reception.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 6m from the Reception.
    • There is pictorial and written text signage on or near the toilet door.
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • The colour contrast between the internal toilet door(s) and wall(s) is good.
    • The colour contrast between the walls and floor is good.
    • The toilet seats have a good colour contrast.
    • An ambulant toilet cubicle is available.
    • There is a/are horizontal wall mounted rail(s) on the left as you face the toilet.
    • The colour contrast of the horizontal wall mounted grab rail(s) in the ambulant cubicle(s) is good.
    • There are vertical wall mounted rails on both sides of the toilet.
    • The colour contrast of the vertical wall mounted grab rails in the ambulant cubicle(s) is good.
    • The height of the wash basin(s) is 84cm.
    • The wash basin(s) tap type is twist/turn.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser is located above the wash basins.
    • Lighting levels are moderate to good.
  • Toilet Facilities 2 View
    • The male toilet is located on the left as you enter the MSK Physiotherapy area.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 14m from the Reception.
    • There is written text signage on or near the toilet door.
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • The colour contrast between the internal toilet door(s) and wall(s) is good.
    • The colour contrast between the walls and floor is good.
    • Toilet seats do not have a good colour contrast.
    • An ambulant toilet cubicle is available.
    • There is a/are horizontal wall mounted rail(s) on the right as you face the toilet.
    • The colour contrast of the horizontal wall mounted grab rail(s) in the ambulant cubicle(s) is good.
    • There is a/are vertical wall mounted rail(s) on the left as you face the toilet.
    • The colour contrast of the vertical wall mounted grab rails in the ambulant cubicle(s) is good.
    • The height of the wash basin(s) is 84cm.
    • The wash basin(s) tap type is twist/turn.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser is located above the wash basins.
    • Lighting levels are low to moderate.
    • At the time of survey the Male toilet was signed as 'Staff Only' (January 2022).

Location of Toilet/Changing Facilities (Royal Preston Hospital Main Building)

  • Changing Places facilities are located on the ground floor, on Blue Street between the Burgundy Street and Green Street junctions.
  • Accessible toilet facilities are located on the ground floor on Yellow Street, just beyond the main entrance foyer between Blue Street and Main Outpatients, on the ground floor on Green Street between the Chaplaincy Centre and Charters Restaurant, and on the 4th floor of the Ward Block to the left as you exit the lift just before Wards 20 and 21.
  • Female and male standard toilet facilities are located on the ground floor on Yellow Street, just beyond the main entrance foyer between Blue Street and Main Outpatients, on the ground floor on Green Street between the Chaplaincy Centre and Charters Restaurant, and on the first floor of the Ward Block opposite the lifts.
  • Parent and baby changing facilities are located in the accessible toilet on the ground floor on Yellow Street, just beyond the main entrance foyer between Blue Street and Main Outpatients.

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