Access Guide
Summary
Getting Here (Leicester Square)
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By Bus
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- There are 2 bus stops located along Charing Cross Road between Cranbourn Street and Irving Street (Stops L and K).
Bus routes 24, 29 and 176 travel along Charing Cross Road.
It is also served by night bus routes N5, N20, N29, N41 and N279.
All London buses have ramp access and dedicated spaces for wheelchair users. - For more information on London buses (Transport for London) please click here (opens new tab).
- There are 2 bus stops located along Charing Cross Road between Cranbourn Street and Irving Street (Stops L and K).
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By Underground
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- Green Park is the nearest accessible step-free station and is served by the Jubilee, Piccadilly and Victoria lines.
The accessible entrance can be accessed via the park at the rear of the station building.
Leicester Square Station is served by the Piccadilly and Northern Line Services.
Piccadilly Circus Station is served by the Piccadilly and Bakerloo Line Services.
Both stations are accessed via steps only.
Leicester Square Underground Station is located on Charing Cross Road at the north-east corner of Leicester Square.
There are a total of 4 access points/exits for the station.
2 of the access points/exits are located on the east side of Charing Cross Road, 1 is located on the west side of Charing Cross Road, and the other is located on the north side of Cranbourn Street.
Access to and from Leicester Square from the access point on the west side of Charing Cross Road does not involve a road crossing.
Access to and from Leicester Square from the access points/exits on the east side of Charing Cross Road and Cranbourn Street involves a busy road crossing. - For more information on London Underground (Transport for London) please click here (opens new tab).
- Green Park is the nearest accessible step-free station and is served by the Jubilee, Piccadilly and Victoria lines.
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By Train
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- London Euston Station and London Charing Cross Station have step-free access to all platforms and staff available to assist with ramps between the platform and the train.
- For more information on access and facilities at Euston Station please click here (opens new tab).
- For more information on access and facilities at Charing Cross Station please click here (opens new tab).
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By Road
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- Leicester Square is pedestrianised.
Charing Cross Road (A400) is located parallel to Leicester Square between Cranbourn Street and Irving Street.
Charing Cross Road (A400) connects with Tottenham Court Road which leads to Euston Road (A501) at its north end.
At its south end, it connects with Strand (A4).
Leicester Square is in the Central London Congestion Charge Zone (charges apply Monday - Friday 07:00 -18:00).
It is also in the Ultra Low Emission Zone (charges apply at all times for non-compliant vehicles). - For more information on driving in London please click here (opens new tab).
- Parking in the area is very limited and visitors are encouraged to use public transport.
The nearest underground car park (Q-Park Leicester Square) is located off Whitcomb Street, south west of Leicester Square.
There are 3 Blue Badge bays within this car park.
There is an additional underground car park with lift access (Q-Park Chinatown) located off Newport Place.
There are 3 Blue Badge bays within this car park. - For more information on the Blue Badge Scheme and parking in London please click here (opens new tab).
- London taxis can be hailed in any location or summoned by phone.
There is a taxi rank on the west side of Charing Cross Road, between The Bear and Staff Pub and Barclays.
- Leicester Square is pedestrianised.
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By River
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- 6 TFL River Bus routes run from 22 piers between Putney and Woolwich.
The nearest pier is Westminster.
This is close to Westminster Underground Station on the Jubilee Line which connects to Bond Street Station.
There is step-free access onto the river buses, except at 3 piers.
Please see the TFL website for details. - For more information on London River Bus services please click here (opens new tab).
- 6 TFL River Bus routes run from 22 piers between Putney and Woolwich.
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By Air
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- The nearest airports to central London are London City Airport, London Gatwick and London Heathrow.
London City Airport is connected to the centre by the Docklands Light Railway (DLR) to Bank or Tower Gateway, with interchanges to the rail and underground network at Canning Town and Stratford.
From Gatwick Airport there are fast trains connecting to London Bridge Station.
Heathrow Airport is connected by fast trains to Paddington Station and is also on the Piccadilly underground line. - For more information on travelling to London by air please click here (opens new tab).
- The nearest airports to central London are London City Airport, London Gatwick and London Heathrow.
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Useful Links
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- Please use the TfL journey planner for details of the most suitable routes.
The planner can be filtered by options such as step-free routes or maximum walking distances. - To view the web page described above click here (opens in new tab).
- The TfL website has links to the TfL accessibility guides, including large print maps and audio guides to order or download.
- To view the web page described above click here (opens in new tab).
- Please use the TfL journey planner for details of the most suitable routes.
Opening Times
- Monday 11:30 - 23:00.
- Tuesday 11:30 - 23:00.
- Wednesday 11:30 - 23:00.
- Thursday 11:30 - 23:00.
- Friday 11:30 - 00:00.
- Saturday 11:00 - 00:00.
- Sunday 12:00 - 22:30.
Getting Help and Assistance
- There is a member of staff available for help and assistance.
- There is not a member of staff trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available.
- There are not mobility aids available.
Parking Information
- There is no on-street parking available.
- The nearest public car park is Q-Park China Town (228m).
- There is a taxi rank located on Charing Cross Road/next to the venue.
Approach (Bear Street)
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Approach
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- The surface of the approach is block paving.
- There is a/are fixed bollard(s) on the approach.
- The minimum width between the bollards/wall is 126cm.
- There is step-free access on the approach.
Outside Access (Bear Street Entrance)
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Entrance
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- This information is for the entrance located on Bear Street.
- The entrance area/door is not clearly signed.
- There is stepped access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 80cm.
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Step(s)
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- The step(s) is/are located in front of the entrance.
- There is/are 1 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 5cm.
- There is not a/are not handrail(s) at the step(s).
Outside Access (Charing Cross Road Entrance)
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Entrance
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- This information is for the entrance located on Charing Cross Road.
- The entrance area/door is not clearly signed.
- There is stepped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 80cm.
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Step(s)
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- The step(s) is/are located in front of the entrance.
- There is/are 1 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 21cm.
- There is not a/are not handrail(s) at the step(s).
Eating and Drinking (Bar - Ground Floor)
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Location and Access
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- The following information is for the bar.
- There is step-free access to the bar.
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Service and Menus
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- Tables can be booked in advance.
- There is a bar where food and drink can be ordered.
- Staff can bring food and/or drinks to tables.
- Menu types include: online menus and handheld menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is a traditional pub menu.
- Plastic/takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- This area does play background music.
- Background music is played at all times, the volume can be adjusted if requested.
- There is not a hearing assistance system .
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Service Counter(s)
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- The height of the counter is 105cm.
- There is a moveable card machine available for payment.
- The type of flooring in this area is wood.
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Tables and Seating
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- There is not ample room for a wheelchair user to manoeuvre.
- Staff can move furniture to make a table accessible to wheelchair users.
- The height between the floor and the underside of the lowest dining table is 68cm.
- The distance between the floor and the underside of the highest dining table is 70cm.
- The surface height of the highest table is 113cm.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- No chairs have armrests on both sides.
- There are also high tables.
- The type of flooring in this area is wood.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are moderate to good.
- Lighting levels may be lower in the evening.
Step(s) (Bar Seating Area)
- There is a/are step(s) located leading up to the seating area.
- The step(s) is/are used to access the dining tables for the bar.
- There is/are 2 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The going of the step(s) is/are not between 30cm and 45cm.
- There is not a/are not handrail(s) at the step(s).
- The lighting levels at the step(s) are moderate to good.
Outdoor Seating
- The outdoor seating is located outside of the Bear Street entrance.
- There is step-free access to the outdoor seating.
- The standard height for the underside of dining tables is 71cm.
- No chairs are permanently fixed.
- No tables are permanently fixed.
- No chairs have armrests on both sides.
- The type of flooring in this area is concrete tiles.
Other Floors
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Stairs
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- Stairs can be used to access other floors.
- The stairs are for public use.
- The stairs are located to the rear of the building, to the right of the bar.
- The stairs are clearly visible from the entrance.
- There is a single, permanently held open door on the ground floor giving access to the stairs leading down to the standard toilets.
- The floors which are accessible by stairs are B, G and 1.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The going of the step(s) is/are not between the recommended 30cm and 45cm.
- The steps are clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on the left going up.
- Handrails are not at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are not easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- There is not a landing.
- Clear signs indicating the facilities on each floor are provided on landings.
- The lighting levels at the steps are low to moderate.
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Other Information
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- The service(s) on the floors which are not accessible is/are the restaurant and standard toilets.
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Comments
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- There is a handrail on the left going down to the standard toilets on the basement level.
Eating and Drinking (The Charlie Chaplin Dining Room - First Floor)
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Location and Access
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- The following information is for the restaurant.
- The restaurant is located on the first floor.
- There is stepped access to the restaurant.
- For access there is a single manual door which is permanently held open.
- The opening width is under 75cm.
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Service and Menus
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- Tables can be booked in advance.
- There is full table service.
- Menu types include: handheld menus and online menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is a traditional pub menu.
- Plastic/takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- This area does play background music.
- Background music is played at all times, the volume can be adjusted if requested.
- There is not a hearing assistance system .
- There is a portable card machine available for payment.
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Tables and Seating
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- The height between the floor and the underside of the lowest dining table is 68cm.
- The distance between the floor and the underside of the highest dining table is 70cm.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- No chairs have armrests on both sides.
- The type of flooring in this area is wood.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are moderate to good.
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) available.
Standard Toilet(s)
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Toilet Facilities
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- The female and male toilets are located on the basement level.
- There is stepped access into the toilet(s).
- The colour contrast between the external toilet door(s) and wall(s) is fair.
- There is written text signage on or near the toilet door.
- An ambulant toilet cubicle is available.
- There is a/are vertical wall mounted rail(s) on the right as you face the toilet.
- The height of the wash basin(s) is 84cm.
- The wash basin(s) tap type is push.
- Lighting levels are low to moderate.