Skip to main content

Chiquito

20-21 Leicester Square, London, WC2H 7LE

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Summary

Getting Here (Leicester Square)

Opening Times

  • Monday 09:00 - 23:00.
  • Tuesday 09:00 - 00:00.
  • Wednesday 09:00 - 00:00.
  • Thursday 09:00 - 00:00.
  • Friday 09:00 - 01:00.
  • Saturday 09:00 - 01:00.
  • Sunday 09:00 - 00:00.

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.

Approach

  • Approach View
    • The surface of the approach is stone/concrete tiles.
  • Ramp/Slope View
    • There is a ramp/slope on the approach.
    • The ramp/slope is permanent, has a slight gradient.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located on Leicester Square.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Chiquito'.
    • There is ramped/sloped or stepped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 174cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 176cm.
    • There is a member of staff available for assistance at this entrance.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is portable.
    • There is not a level landing at the top of the ramp/slope.
    • Please contact a member of staff for use of the portable ramp.
    • There is not a/are not handrail(s) at the ramp.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located in front of the entrance.
    • There is/are 1 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • There is not a/are not handrail(s) at the step(s).

Eating and Drinking (Restaurant - Ground Floor)

  • Location and Access View
    • The following information is for the restaurant.
  • Service and Menus View
    • Tables can be booked in advance.
    • There is full table service.
    • Menu types include: menu boards, handheld menus and online menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is Mexican.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does play background music.
    • Background music is played at all times.
    • There is not a hearing assistance system .
    • There is a portable card machine available for payment.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • The majority of tables are accessible to wheelchair users.
    • The standard height for the underside of dining tables is 70cm.
    • The surface height of the highest table is 108cm.
    • No tables are permanently fixed.
    • Some chairs are permanently fixed.
    • No chairs have armrests on both sides.
    • There are also high tables, sofas, booths and high stools.
    • The type of flooring in this area is wood.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The lighting levels are low to moderate.
    • Access to the additional seating area is via two 17cm high clearly marked steps without handrails.

Outdoor Seating

  • The outdoor seating is located to the right as you face the main entrance.
  • There is stepped access to the outdoor seating.
  • The standard height for the underside of dining tables is 68cm.
  • No chairs are permanently fixed.
  • No tables are permanently fixed.
  • All chairs have armrests on both sides.
  • The type of flooring in this area is stone.

Accessible Toilet(s) (Ground Floor)

  • Location and Access View
    • This accessible toilet is located to the rear of the venue.
    • This accessible toilet is approximately 28m (30yd 1ft) from the main entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • There is no signage on or near the toilet door.
    • The contrast between the external door and wall is poor.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet opening is 88cm (2ft 11in).
    • The contrast between the internal door and wall is poor.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is good.
  • Toilet Features View
    • The dimensions of the accessible toilet are 151cm x 215cm (4ft 11in x 7ft 1in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are low to moderate.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 84cm (2ft 9in).
    • The transfer space is obstructed by a sanitary bin.
    • There is a flush on the transfer side.
    • There is not spatula type lever flush.
    • There is a lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is poor.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are nappy/incontinence items bin and sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is not a mirror.
    • The toilet has a backrest and a cistern.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • The toilet seat colour contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 113cm (3ft 8in).
    • The contrast between the toilet roll holder and the wall is fair.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 77cm (2ft 6in).
    • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 71cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The contrast between the hand dryer and the wall is good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby change table available.
    • The height of the baby change table is 92cm.

Standard Toilet(s) (Ground Floor)

  • Toilet Facilities View
    • The female and male toilets are located to the rear of the venue.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 28m from the main entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is poor.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 88cm.
    • The wash basin(s) tap type is push.
    • Lighting levels are moderate to good.

Other Floors

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located ahead as you enter.
    • The stairs are approximately 4m from the main entrance.
    • The stairs are clearly visible from the entrance.
    • There are manual, double doors which may be difficult to open to enter and exit the stairwell on the first floor.
    • The floors which are accessible by stairs are G and 1.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are not clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are not easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are not provided on landings.
    • The lighting levels at the steps are moderate to good.
  • Other Information View
    • The service(s) on the floors which are not accessible is/are additional seating and standard toilets.

Eating and Drinking (Restaurant - First Floor)

  • Location and Access View
    • The following information is for the restaurant.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • Staff are unable to make a table accessible to wheelchair users.
    • The standard height for the underside of dining tables is 70cm.
    • No tables are permanently fixed.
    • Some chairs are permanently fixed.
    • No chairs have armrests on both sides.
    • There are also armchairs and booths.
    • The type of flooring in this area is wood.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are moderate to good.
    • There is booth seating accessed via two 16cm high steps without handrails.

Step(s) (First Floor Additional Seating)

  • There is a/are step(s) located to the left as you reach the top of the stairs.
  • The step(s) is/are used to access additional seating on the first floor.
  • There is/are 7 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The going of the step(s) is/are not between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides of the step(s).
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are low to moderate.

Standard Toilet(s) (First Floor)

  • Toilet Facilities View
    • The female toilet is located to the left as you reach the top of the stairs.
    • There is stepped access into the toilet(s).
    • The standard toilet(s) is/are approximately 3m from the stairs.
    • The colour contrast between the external toilet door(s) and wall(s) is poor.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 88cm.
    • The wash basin(s) tap type is push.
    • Lighting levels are moderate to good.
  • Toilet Facilities 2 View
    • The male toilet is located to the rear of the first floor.
    • There is stepped access to the toilet(s).
    • The standard toilet(s) is/are approximately 16m from the stairs.
    • The colour contrast between the external toilet door(s) and wall(s) is poor.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 88cm.
    • The wash basin(s) tap type is push.
    • Lighting levels are moderate to good.