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Empire Casino

5-6 Leicester Square, London, WC2H 7NA

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Access Guide

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Introduction

Getting Here (Leicester Square)

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • The alternative formats documents can be provided in include; large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.

Opening Times (Casino)

  • The venue is open 24hrs.

Approach (Leicester Square)

  • Approach View
    • The surface of the approach is block paving.
    • The approach surface is uneven in places.
  • Ramp/Slope View
    • There is a ramp/slope on the approach.
    • The ramp/slope is permanent, has a slight gradient.

Outside Access (Leicester Square Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the venue facing Leicester Square.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Casino'.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 110cm.
    • There is a member of staff available for assistance at this entrance.
  • Comments View
    • There is security staff at this entrance to assist visitors if required.

Other Floors (Leicester Square Entrance to Icon Balcony Bar)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located on the right as you enter from the Leicester Square entrance, just before the lift.
    • The stairs are approximately 10m from the Leicester Square entrance.
    • The stairs are clearly visible from the entrance.
    • There are manual, heavy, single doors to exit the stairwell on the first floor.
    • The floors which are accessible by stairs are G and 1.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are moderate to good.

Lift (Leicester Square Entrance)

  • There is a lift for public use.
  • The lift is located on the right as you enter from the Leicester Square entrance.
  • The lift is clearly visible from the entrance.
  • The lift is approximately 12m (13yd 4in) from the Leicester Square entrance.
  • The lift is a standard lift.
  • A member of staff needs to be notified for use of the lift.
  • A member of staff is required to operate the lift.
  • The floors which are accessible by this lift are LG, G and 1.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 82cm (2ft 8in).
  • The dimensions of the lift are 105cm x 145cm (3ft 5in x 4ft 9in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are moderate to good.

Outside Access (Leicester Square Poker Room Entrance)

  • Entrance View
    • This information is for the entrance located on Leicester Square, next to the Leicester Square entrance.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Casino'.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 77cm.
    • There is a member of staff available for assistance at this entrance.
  • Comments View
    • There is a security guard outside this entrance 24/7 and will assist customers with any needs they might have.

Other Floors (Leicester Square Poker Room Entrance)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located ahead as you enter from the Leicester Square Poker Room entrance.
    • The stairs are approximately 4m from the Leicester Square Poker Room entrance.
    • The stairs are clearly visible from the entrance.
    • There is a single heavy door to enter the stairwell from the Leicester Square Poker Room entrance.
    • The floors which are accessible by stairs are street level to lower ground floor.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is not a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are low to moderate.

Approach (Leicester Street)

  • Approach View
    • The surface of the approach is block paving.
    • The approach surface is uneven in places.
  • Ramp/Slope View
    • There is a ramp/slope on the approach.
    • The ramp/slope is permanent, has a slight gradient.

Outside Access (Leicester Street Entrance)

  • Entrance View
    • This information is for the entrance located on Leicester Street, opposite the M&M's Store.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'The Empire Casino'.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 155cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 155cm.
    • There is a member of staff available for assistance at this entrance.
  • Step(s) View
    • The step(s) is/are located immediately beyond the entrance.
    • There is/are 15+ step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The going of the step(s) is/are between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides of the step(s).
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • The lighting levels at the step(s) are moderate to good.
  • Lift View
    • There is a lift to access this entrance.
    • The lift does bypass the step(s).
  • Comments View
    • There is security at this entrance 24/7 for any help or assistance required.

Escalator(s) (Leicester Street Entrance)

  • Escalator(s) View
    • Escalators can be used to access other floors.
    • The escalator(s) is/are located opposite the Leicester Street entrance, next to the stairs.
    • The escalator(s) is/are clearly visible from the entrance.
    • The escalators go both up and down.
    • The floors which are accessible by escalator(s) are street level to ground floor.
    • The escalator(s) steps are clearly marked.
    • The foot and head of the escalator(s) are clearly marked.
    • The lighting levels at the escalator(s) are moderate to good.
  • Comments View
    • Photograph 1 shows the escalator to go down.
    • Photograph 2 shows the escalator to go up.

Lift (Leicester Street Entrance)

  • There is a lift for public use.
  • The lift is located on the left as you enter from the Leicester Street entrance.
  • The lift is clearly visible from the entrance.
  • The lift is approximately 4m (4yd 1ft) from the Leicester Street entrance.
  • The lift is a platform lift.
  • A member of staff needs to be notified for use of the lift.
  • A member of staff is required to operate the lift.
  • The floors which are accessible by this lift are street level to ground floor.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do not contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 100cm (3ft 3in).
  • The dimensions of the lift are 105cm x 150cm (3ft 5in x 4ft 11in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are moderate to good.

Getting Around

  • Access View
    • There is not step-free access throughout the building.
    • There is/are 10+ clearly marked step(s), with handrails on both sides, for access to the Cloak Counter, Poker Room, Slots Room, Reception and Main Casino area.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • There is a standard lift which overcomes the steps.
    • Photograph 3 shows the stairs on the walkway between the Leicester Square entrance and the Poker Room, Cloak Counter, Slots Room, Reception and Main Casino area.
    • There is/are 3 clearly marked step(s), with handrails on both sides, for access to the Main Reception and Casino area from the Leicester Square entrance and Cloak Counter.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • Photograph 6 shows the stairs on the walkway between the Leicester Square entrance and the Poker Room, Cloak Counter, Slots Room, Reception and Main Casino area.
  • Circulation View
    • There are not doors in corridors/walkways which have to be opened manually.
    • The type of flooring in corridors/walkways is stone.
    • There is some flooring in corridors/walkways which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
    • Handrails with a rounded or oval profile are not provided in corridors/walkways.
    • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
    • There is a mixture of seating with and without armrests at regular intervals.
    • The lighting levels are varied.
    • Access to other floors/levels is via stairs, escalator and lift.
  • Signage View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
    • Dementia friendly signage is not provided.
  • Safe Place(s) View
    • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • Audio View
    • This venue does play background music in public areas.
    • Music is played throughout the venue.
    • There is not a hearing assistance system in the public areas of the building.
  • Comments View
    • Photographs 1 and 2 shows the corridor from the Leicester Square entrance.
    • Photographs 4 and 5 shows the corridor by the Cloak Counter and between the two set of stairs that run in the corridor from Leicester Square entrance and the Main Reception area.
    • Photograph 7 shows the corridor leading from the Platform Lift from the Leicester Street entrance towards the Main Reception area.
    • Photograph 8 shows the walkway on the approach to the Main Reception area.

Reception (Main Reception - Ground Floor)

  • Reception View
    • The reception point is located on the ground floor, in the main corridor between the two entrances.
    • The reception point is approximately 14m (15yd 11in) from the Leicester Street entrance platform lift.
    • The reception area/desk is clearly visible from the entrance.
    • There is step-free access to the reception point, via lift.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are moderate to good.
    • The height of the reception counter is medium height (77cm - 109cm).
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is not a bell to attract attention.
    • Clipboards can be provided to anyone who is unable to use the desk.
    • There is not a hearing assistance system at the reception point.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
    • The type of flooring in the reception area is stone.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • There is a mixture of seating with and without armrests.
    • There is sufficient space for a wheelchair user to use the waiting area.

Counter (Cloak Counter - Ground Floor)

  • Counter View
    • The counter is located on the ground floor, in the main corridor opposite the Slots Room entrance and Poker Room entrance.
    • The counter is approximately 22m (24yd 2in) from the Leicester Square entrance.
    • Clear signage for the counter is not visible from the entrance.
    • There is stepped access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a background which is patterned.
    • The lighting levels at the counter are low to moderate.
    • The height of the counter is medium height (77cm - 109cm).
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is not a hearing assistance system at the counter.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided near the counter.
    • The type of flooring in this area is stone.
  • Waiting Area View
    • There is a waiting area close to the counter.
    • Access to the waiting area is unobstructed.
    • There is a mixture of seating with and without armrests.
    • There is sufficient space for a wheelchair user to use the waiting area.

Entrance (Slots Room - Lower Ground)

  • Entrance View
    • This information is for the entrance located on the ground floor, in the corridor between the Leicester Square entrance and the Main Reception area, opposite the Poker Room entrance and Cloak Counter.
    • The entrance area/door is clearly signed.
    • There is stepped access at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 110cm.
    • There is not a member of staff available for assistance at this entrance.
  • Step(s) View
    • The step(s) is/are located in front of and immediately beyond the entrance.
    • There is/are 15+ step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The going of the step(s) is/are between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • The lighting levels at the step(s) are low to moderate.

Casino (Slots Room - Lower Ground Floor)

  • Gaming Area View
    • Games and facilities in this area include; Slot Machines.
    • Staff at tables can assist customers in playing.
    • Seating in this area includes; stools.
    • The type of flooring is carpet.
    • The slot machine controls range from 90cm to 120cm.
    • Lighting levels are low to moderate.

Entrance (Poker Room - Lower Ground Floor)

  • Entrance View
    • This information is for the entrance located on the ground floor, in the corridor between the Leicester Square entrance and the Main Reception area, opposite the Slots Room entrance and Cloak Counter.
    • The entrance area/door is clearly signed.
    • There is stepped access at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 120cm.
    • There is not a member of staff available for assistance at this entrance.
  • Step(s) View
    • The step(s) is/are located immediately beyond the entrance.
    • There is/are 10 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The going of the step(s) is/are between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • The lighting levels at the step(s) are moderate to good.

Casino (Poker Room - Lower Ground Floor)

  • Gaming Area View
    • Games and facilities in this area include; Poker.
    • Staff at tables can assist customers in playing.
    • There is room for wheelchairs users to manoeuvre throughout this area.
    • The playing tables are at one height.
    • The surface height of the playing tables is 77cm and the underside height is 69cm.
    • The surface height of the drinks tables is 66cm.
    • Seating in this area includes; chairs with no armrests.
    • The type of flooring is carpet.
    • Lighting levels are moderate to good.

Standard Toilet(s) (Poker Room - Lower Ground Floor)

  • Toilet Facilities View
    • The male toilet is located at the rear of the Poker Room as you exit the Leicester Square entrance lift.
    • There is stepped access to the toilet(s).
    • The standard toilet(s) is/are approximately 22m from the Leicester Square entrance lift.
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is pictorial and written text signage on or near the toilet door.
    • It was not possible to access the female toilet.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 88cm.
    • The wash basin(s) tap type is push.
    • Lighting levels are low to moderate.

Step(s) (Poker Room Standard Toilets - Lower Ground Floor)

  • There is a/are step(s) located in front of the Standard Toilet entrance.
  • The step(s) is/are used to access the Standard Toilets from the Poker Room.
  • There is/are 1 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 9cm.
  • The going of the step(s) is/are not between 30cm and 45cm.
  • There is not a/are not handrail(s) at the step(s).
  • The lighting levels at the step(s) are low to moderate.

Eating and Drinking (Empire Café - Ground Floor)

  • Location and Access View
    • The following information is for the café.
    • The café is located on the ground floor, in the main corridor between the two entrances, opposite the main entrance.
    • There is step-free access to the café.
  • Service and Menus View
    • Tables cannot be booked in advance.
    • There is a counter where food and drink can be ordered.
    • Staff can bring food and/or drinks to tables.
    • Menu types include; written wall menus and menu boards.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • The type of food served here is hot and cold meals and snacks.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does not play background music.
    • There is not a hearing assistance system.
  • Service Counter(s) View
    • The height of the counter is 110cm.
    • There is not a clear knee recess beneath the low/lowered section of the counter.
    • There is not a moveable card machine available for payment.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • There are also high tables and high stools.
    • The surface height of the highest table is 110cm.
    • Some tables are permanently fixed.
    • No chairs are permanently fixed.
    • Some chairs have armrests on both sides.
    • The type of flooring in this area is vinyl.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The lighting levels are moderate to good.

Entrance (Main Casino Entrance - Ground Floor)

  • Entrance View
    • This information is for the entrance located next to the Main Reception on the ground floor.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 155cm.
    • There is a member of staff available for assistance at this entrance.

Standard Toilet(s) (Main Casino Entrance - Ground Floor)

  • Toilet Facilities View
    • The male toilet is located on the left as you enter from the Main Casino entrance, from Main Reception - Ground Floor entrance.
    • There is step-free access to the toilet(s).
    • The standard toilet(s) is/are approximately 22m from the Leicester Street platform Lift.
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is pictorial and written text signage on or near the toilet door.
    • It was not possible to access the female toilet.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 88cm.
    • The wash basin(s) tap type is push.
    • Lighting levels are low to moderate.

Lift (Main Casino Entrance to Upper Slots Area - Ground Floor)

  • There is a lift for public use.
  • The lift is located on the left as you enter from the Main Casino entrance from Main Reception - Ground Floor.
  • The lift is clearly visible from the entrance.
  • The lift is approximately 7m (7yd 1ft) from the Main Casino entrance - Ground Floor.
  • The lift is a platform lift.
  • A member of staff needs to be notified for use of the lift.
  • A member of staff is required to operate the lift.
  • The floors which are accessible by this lift are Ground Floor to Upper Ground Floor.
  • The platform lift accesses a small level change.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 85cm x 135cm (2ft 9in x 4ft 5in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are low to moderate.

Step(s) (Main Casino Entrance to Upper Slots Area)

  • There is a/are step(s) located on the left and right as you enter from the Main Casino entrance from Main Reception - Ground Floor.
  • The step(s) is/are used to access the Upper Slots, Carlsberg Sports Bar, Dragon Lounge and Fulushou Restaurant from the Main Casino entrance by the Main Reception.
  • There is/are 5 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are low to moderate.
  • Comments View
    • There are steps on the left and right as you enter from the Main Casino entrance.

Casino (Upper Slots - Upper Ground Floor)

  • Access View
    • There are no doors to access this area.
  • Gaming Area View
    • Games and facilities in this area include; Roulette and Slot Machines.
    • Staff at tables can assist customers in playing.
    • There is room for wheelchairs users to manoeuvre throughout this area.
    • The surface height of the drinks tables is 66cm.
    • Seating in this area includes; chairs with no armrests and stools.
    • The type of flooring is carpet.
    • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The slot machine controls range from 90cm to 120cm.
    • Lighting levels are varied.

Eating and Drinking (Carlsberg Sports Bar - Upper Ground Floor)

  • Location and Access View
    • The following information is for the bar.
    • The bar is located on the Upper Ground Floor next to the Upper Slots Area.
    • There is step-free access, via lift, to the bar.
  • Service and Menus View
    • Tables can be booked in advance.
    • There is full table service and a bar where drinks can be ordered.
    • Staff can bring food and/or drinks to tables.
    • Menu types include; written wall menus and menu boards.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is hot and cold meals and snacks.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does play background music.
    • Background music is played at all times.
    • There is not a hearing assistance system.
    • There is a portable card machine available for payment.
  • Service Counter(s) View
    • The height of the counter is 110cm.
    • There is not a clear knee recess beneath the low/lowered section of the counter.
    • There is a moveable card machine available for payment.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • The majority of tables are accessible to wheelchair users.
    • The height between the floor and the underside of the lowest dining table is 60cm.
    • There are also high tables, armchairs, sofas and high stools.
    • The surface height of the highest table is 115cm.
    • Some tables are permanently fixed.
    • Some chairs are permanently fixed.
    • Some chairs have armrests on both sides.
    • The type of flooring in this area is vinyl and tiles.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are moderate to good.
    • Lighting levels can be adjusted by a member of staff upon request.

Lift (Casino Lift)

  • There is a lift for public use.
  • The lift is located on the far right wall of the Upper Slots Area.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is approximately 28m (30yd 1ft) from the Main Casino entrance to Upper Slots Area - Ground Floor platform lift.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are Lower Ground to Upper Ground.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 102cm x 145cm (3ft 4in x 4ft 9in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are low to moderate.

Casino (Dragon Lounge - Upper First Floor)

  • Access View
    • There are doors to access this area.
    • The door(s) open(s) towards you (pull).
    • The door(s) may be difficult for some to open.
    • The width of the door opening is 200cm (6ft 7in).
  • Gaming Area View
    • Games and facilities in this area include; Blackjack, Roulette, Slot Machines and a Bar.
    • Staff at tables can assist customers in playing.
    • There is room for wheelchairs users to manoeuvre throughout this area.
    • The playing tables are at one height.
    • The surface height of the playing tables is 77cm and the underside height is 69cm.
    • The surface height of the drinks tables is 66cm.
    • Seating in this area includes; chairs with armrests, chairs with no armrests and stools.
    • The type of flooring is carpet.
    • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The slot machine controls range from 100cm to 120cm.
    • Lighting levels are moderate to good.
  • ATM's View
    • There is a bar at the rear of the Dragon Lounge which is 110cm in height.

Accessible Toilet(s) (Dragon Lounge - Upper Ground Floor)

  • Location and Access View
    • This accessible toilet is located at the rear of the Dragon Lounge.
    • This accessible toilet is approximately 35m (38yd 10in) from the Casino lift.
    • There is step-free access to the accessible toilet.
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is good.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a locking handle.
    • The width of the accessible toilet opening is 90cm (2ft 11in).
    • The contrast between the internal door and wall is good.
    • The door does not have a horizontal grab rail.
  • Toilet Features View
    • The dimensions of the accessible toilet are 155cm x 250cm (5ft 1in x 8ft 2in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are low to moderate.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 80cm (2ft 7in).
    • The transfer space is obstructed by a female sanitary bin.
    • There is a flush, however it is not on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and general waste (with lid) disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a colostomy bag shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • The toilet seat colour contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The contrast between the toilet roll holder and the wall is good.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 79cm (2ft 7in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The wash basin tap type is lever.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 110cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The contrast between the hand dryer and the wall is good.

Standard Toilet(s) (Dragon Lounge - Upper Ground Floor)

  • Standard toilet facilities are not available.
  • Toilet Facilities View
    • The male toilet is located on the right as you enter the Dragons Lounge on the Upper Ground Floor.
    • There is stepped access to the toilet(s).
    • The standard toilet(s) is/are approximately 18m from the Casino lift.
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is pictorial and written text signage on or near the toilet door.
    • It was not possible to access the female toilet.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 88cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are low to moderate.

Step(s) (Dragon Lounge Standard Toilets - Upper Ground Floor)

  • There is a/are step(s) located on the approach to the toilets.
  • The step(s) is/are used to access the standard female and male toilets.
  • There is/are 4 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the right going up.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are moderate to good.

Eating and Drinking (Fulushou Restaurant - Upper Ground Floor)

  • Location and Access View
    • The following information is for the restaurant.
    • The restaurant is located on the Upper Ground Floor at the rear of the Carlsberg Sports Bar and next to the Dragon Lounge.
    • There is step-free access to the restaurant.
  • Service and Menus View
    • Tables can be booked in advance.
    • There is full table service.
    • Menu types include; handheld menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is Chinese.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does play background music.
    • Background music is played at all times.
    • There is not a hearing assistance system.
    • There is a portable card machine available for payment.
  • Payment Counter View
    • The height of the counter is 110cm.
    • There is a moveable card machine available for payment.
    • The type of flooring in this area is vinyl.
    • The lighting levels are good.
    • Lighting levels can be adjusted by a member of staff upon request.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • The majority of tables are accessible to wheelchair users.
    • The standard height for the underside of dining tables is 77cm.
    • There are also booths.
    • No tables are permanently fixed.
    • Some chairs are permanently fixed.
    • Some chairs have armrests on both sides.
    • The type of flooring in this area is carpet.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are moderate to good.
    • Lighting levels can be adjusted by a member of staff upon request.

Step(s) (Main Casino Entrance to Lower Slots Area - Ground Floor)

  • There is a/are step(s) located ahead as you enter from the Main Casino entrance.
  • The step(s) is/are used to access the Lower Slots area from the Main Reception area.
  • There is/are 15 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are low to moderate.

Casino (Lower Slots Area - Lower Ground Floor)

  • Access View
    • There are no doors to access this area.
  • Gaming Area View
    • Games and facilities in this area include; Blackjack, Roulette, Slot Machines and a Bar.
    • Staff at tables can assist customers in playing.
    • There is room for wheelchairs users to manoeuvre throughout this area.
    • The playing tables are at different heights.
    • The surface height of the lowest playing tables is 75cm and the underside height is 68cm.
    • The surface height of the highest playing tables is 88cm and the underside height is 80cm.
    • The surface height of the drinks tables is 66cm.
    • Seating in this area includes; adjustable chairs with armrests, chairs with no armrests and stools.
    • The type of flooring is carpet, vinyl/laminate and tiles.
    • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The slot machine controls range from 90cm to 110cm.
    • Lighting levels are varied.

Accessible Toilet(s) (Lower Slots Area - Lower Ground Floor)

  • Location and Access View
    • This accessible toilet is located on the lower ground floor, in the Lower Slots area.
    • This accessible toilet is approximately 19m (20yd 2ft) from the Casino lift.
    • There is step-free access to the accessible toilet.
    • This is a gender neutral toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • There is pictorial and written text signage on or near the toilet door.
    • The contrast between the external door and wall is good.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a locking handle.
    • The width of the accessible toilet opening is 90cm (2ft 11in).
    • The contrast between the internal door and wall is good.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is good.
  • Toilet Features View
    • The dimensions of the accessible toilet are 160cm x 245cm (5ft 3in x 8ft).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are low to moderate.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 90cm (2ft 11in).
    • The transfer space is obstructed by a female sanitary bin.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and general waste (with lid) disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a colostomy bag shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • The toilet seat colour contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The contrast between the toilet roll holder and the wall is good.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The wash basin tap type is lever.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 110cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 105cm (3ft 5in).
    • The contrast between the towel dispenser and the wall is good.
    • There is not a hand dryer.

Step(s) (Lower Slots Area to Upper Slots Area)

  • There is a/are step(s) located on the Lower Ground Floor in the Lower Slots area, either side of the bar.
  • The step(s) is/are used to access Upper Slots area and Carlsberg Sports Bar from the Lower Slots area.
  • There is/are 15+ step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are low to moderate.

Standard Toilet(s) (Lower Slots Area - Lower Ground Floor)

  • Standard toilet facilities are not available.
  • Toilet Facilities View
    • The male toilet is located on the lower ground floor in the Lower Slots Area, next to the accessible toilet.
    • There is stepped access to the toilet(s).
    • The standard toilet(s) is/are approximately 29m from the Casino lift.
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is pictorial and written text signage on or near the toilet door.
    • It was not possible to access the female toilet.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 88cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are low to moderate.

Step(s) (Lower Slots Area Standard Toilets - Lower Ground Floor)

  • There is a/are step(s) located in front of the entrance to the standard toilets.
  • The step(s) is/are used to access the female and male standard toilets from the Lower Slots area on the Lower Ground Floor.
  • There is/are 5 step(s).
  • The step(s) is/are clearly marked.
  • The step(s) has/have tactile paving at the top and bottom.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 14cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the left going up.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are low to moderate.

Eating and Drinking (Icon Balcony Bar - First Floor)

  • Location and Access View
    • The following information is for the bar.
    • The bar is located on the first floor.
    • There is step-free access, via lift, to the bar.
  • Service and Menus View
    • Tables can be booked in advance.
    • There is full table service and a bar where food and drink can be ordered.
    • Staff can bring food and/or drinks to tables.
    • Menu types include; handheld menus and menu boards.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is a traditional pub menu.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does play background music.
    • Background music is played at all times.
    • There is not a hearing assistance system.
    • There is a portable card machine available for payment.
  • Service Counter(s) View
    • The height of the counter is 113cm.
    • There is a moveable card machine available for payment.
    • The type of flooring in this area is carpet and tiles.
    • The lighting levels are low to moderate.
    • Lighting levels can be adjusted by a member of staff upon request.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • The majority of tables are accessible to wheelchair users.
    • There are also coffee tables, high tables, armchairs, sofas, booths and high stools.
    • The surface height of the lowest table is 44cm.
    • The surface height of the highest table is 113cm.
    • Some tables are permanently fixed.
    • Some chairs are permanently fixed.
    • Some chairs have armrests on both sides.
    • The type of flooring in this area is carpet and tiles.
    • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The lighting levels are moderate to good.
    • Lighting levels can be adjusted by a member of staff upon request.
    • Lighting levels may be lower in the evening.
    • There is an entrance opposite the bar to access the balcony (shown in photograph 8).
      The doors are double with a locked leaf, that open away from you (push), are heavy and have an opening width of 64cm.

Step(s) (Icon Balcony Bar to Balcony Seating Area - First Floor)

  • There is a/are step(s) located in the doorway leading from the bar area to the outside seating on the balcony.
  • The step(s) is/are used to access the outside seating area on the balcony.
  • There is/are 1 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 6cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is not a/are not handrail(s) at the step(s).
  • The lighting levels at the step(s) are low to moderate.

Standard Toilet(s) (Icon Balcony Bar - First Floor)

  • Standard toilet facilities are not available.
  • Toilet Facilities View
    • The female toilet is located on the right as you exit the Leicester Square entrance to Icon Balcony Bar and Poker Room lift.
    • There is step-free access to the toilet(s), via lift.
    • The standard toilet(s) is/are approximately 8m from the Leicester Square entrance to Icon Balcony Bar and Poker Room lift.
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is pictorial and written text signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 80cm.
    • The wash basin(s) tap type is lever mixer.
    • Lighting levels are good.
  • Toilet Facilities 2 View
    • The male toilet is located on the right as you exit the Leicester Square entrance to Icon Balcony Bar and Poker Room lift.
    • There is step-free access to the toilet(s), via lift.
    • The standard toilet(s) is/are approximately 8m from the Leicester Square entrance to Icon Balcony Bar and Poker Room lift.
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is pictorial and written text signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 80cm.
    • The wash basin(s) tap type is lever mixer.
    • Lighting levels are moderate to good.