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Hippodrome Casino - First and Second Floors

10-14 Cranbourn Street, Leicester Square, London, WC2H 7JH

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Access Guide

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Introduction

  • The first and second floors can be accessed by all entrances into the venue.
  • The first floor services include: Heliot Steak House, Boozy Tea Room, The Penny Bar and the lower tier entrances into the Magic Mike Live Theatre.
  • The second floor services include: the upper tier entrances to the Magic Mike Live Theatre, the upper level of Heliot Steak House and Jimmy's and Alma's Private Dining Rooms.
  • The main entrance has stepped access.
  • The Little Newport Street entrance has level access via lift.
  • The contact number for Heliot Steak House Reservations is: 020 7769 8844
  • The email for Heliot Steak House Reservations is: [email protected]
  • For more information on Leicester Square please click here.

Getting Here (Leicester Square)

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.

Outside Access (Main Entrance - Corner of Charing Cross Road and Cranbourn Street)

  • Entrance View
    • This information is for the entrance located on the corner of Charing Cross Road and Cranbourn Street.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Hippodrome Casino'.
    • There is stepped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 170cm.
    • There is a member of staff available for assistance at this entrance.
    • There are moveable barriers located at this entrance.
  • Step(s) View
    • The step(s) is/are located in front of and beyond the entrance.
    • There is/are 9 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 13cm.
    • The going of the step(s) is/are between 30cm and 45cm.
    • There is not a/are not handrail(s) at the step(s).
    • The handrail(s) is/are on both sides of the step(s).
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do not cover the flight of stairs throughout its length.
    • Handrails are not easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.

Counter (Coats and Bags)

  • Counter View
    • The counter is located to the left as you enter via the main entrance.
    • The counter is approximately 3m (3yd 10in) from the main entrance.
    • Clear signage for the counter is not visible from the entrance.
    • There is stepped access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a plain background.
    • The lighting levels at the counter are moderate to good.
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is not a hearing assistance system at the counter.
    • The type of flooring in this area is tiles.

Reception (Main)

  • Reception View
    • The reception point is located ahead and to the right as you enter via the main entrance.
    • The reception point is approximately 5m (5yd 1ft) from the main entrance.
    • Clear signage for the reception area/desk is not visible from the entrance.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The counter is placed in front of a plain background.
    • The lighting levels at the reception point are moderate to good.
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is not a hearing assistance system at the reception point.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
    • The type of flooring in the reception area is carpet.
  • Reception Seating Area View
    • There is not a waiting area close to the reception point.

Outside Access (Little Newport Street Entrance - Step-Free via Lift)

  • Entrance View
    • This information is for the entrance located at the rear of the building, on Little Newport Street.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Hippodrome'.
    • There is step-free access at this entrance, via lift.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 170cm.
  • Step(s) View
    • The step(s) is/are located beyond the entrance on the left.
    • There is/are 4 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The going of the step(s) is/are between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides of the step(s).
    • Handrails are not at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • The lighting levels at the step(s) are moderate to good.
  • Lift View
    • There is a lift to access this entrance.
    • The lift does bypass the step(s).

Lift (Little Newport Street Entrance)

  • There is a lift for public use.
  • The lift is located to the right as you enter via the Little Newport Street entrance.
  • The lift is clearly visible from the entrance.
  • The lift is approximately 1m (3ft 3in) from the Little Newport Street entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are LG, G, UG (Little Newport Street entrance), 1 and 2.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is fair.
  • The clear door width is 92cm (3ft).
  • The dimensions of the lift are 150cm x 130cm (4ft 11in x 4ft 3in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are low to moderate.

Reception (Little Newport Street Entrance)

  • Reception View
    • The reception point is located to the left as you exit the Little Newport Street entrance lift on the ground floor.
    • The reception point is approximately 8m (8yd 2ft) from the Little Newport Street entrance lift.
    • The reception area/desk is clearly visible from the lift.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The counter is placed in front of a plain background.
    • The lighting levels at the reception point are moderate to good.
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is not a hearing assistance system at the reception point.
    • The type of flooring in the reception area is carpet.
  • Reception Seating Area View
    • There is not a waiting area close to the reception point.

Other Floors (Grand Casino - Ground Floor to First Floor)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located in the main gaming area of the Grand Casino.
    • The floors which are accessible by stairs are G (Grand Casino) and 1.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are not at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are moderate to good.
  • Comments View
    • There is a second set of similar stairs located in the Grand Casino giving access to the first floor.
    • The two sets of stairs are located on either side of the main gaming area of the Grand Casino on the ground floor.

Other Floors (Grand Casino - Macau Lounge - LG, G, 1 and 3)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located in the Macau Lounge area of the Grand Casino.
    • The floors which are accessible by stairs are LG, G, 1 and 3.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are not at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are moderate to good.

Lift (Grand Casino - Macau Lounge - LG, G, 1, 2 and 3)

  • The lift is located on the ground floor, in the Macau Lounge area of the Grand Casino.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are LG, G, 1, 2 and 3.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is fair.
  • The colour contrast between the external lift control plate and the wall is fair.
  • The clear door width is 78cm (2ft 7in).
  • The dimensions of the lift are 87cm x 205cm (2ft 10in x 6ft 9in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • Comments View
    • There are two identical lifts in this location.
    • There is a third lift located on the lower ground floor (Lola's) that provides access between the lower ground and third floors only.

Outside Access (Magic Mike Live Entrance - Cranbourn Street)

  • Entrance View
    • This information is for the entrance located at the side of the building, on Cranbourn Street.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Magic Mike Live'.
    • There is stepped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
  • Step(s) View
    • The step(s) is/are located in front of the entrance.
    • There is/are 1 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 21cm.
    • There is not a/are not handrail(s) at the step(s).

Other Floors (Magic Mike Live Entrance)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located ahead as you enter via the Magic Mike Live entrance.
    • The stairs are approximately 3m from the Magic Mike Live entrance.
    • The stairs are clearly visible from the entrance.
    • The floors which are accessible by stairs are G, 1 and 2.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on the left going up.
    • Handrails are not at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are not provided on landings.
    • The lighting levels at the steps are moderate to good.

Lift (Magic Mike Live Entrance)

  • There is a lift for public use.
  • The lift is located ahead as you enter via the Magic Mike Live entrance.
  • The lift is clearly visible from the entrance.
  • The lift is approximately 3m (3yd 10in) from the Magic Mike Live entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G, 1, 2 and 3.
  • There is a set of double, permanently held open doors accessing/exiting the lift lobby area on the first floor.
    There are two single, heavy doors accessing/exiting the lift lobby area from/to The Cranbourn Club on the third floor.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is fair.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 68cm (2ft 3in).
  • The dimensions of the lift are 86cm x 102cm (2ft 10in x 3ft 4in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are moderate to good.
  • Comments View
    • The lift was only able to access the ground, first and second floors at the time of the survey.

Eating and Drinking (Boozy Tea Room - First Floor)

  • Location and Access View
    • The following information is for the bar.
    • The bar is located on the first floor.
    • There is step-free access to the bar.
    • For access there are double manual doors which may be difficult to open.
  • Service and Menus View
    • Tables can be booked in advance.
    • There is full table service.
    • Staff can bring food and/or drinks to tables.
    • Menu types include; handheld menus and online menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is a modern bar menu.
    • Plastic/takeaway cups are not available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does play background music.
    • Background music is played at all times.
    • There is not a hearing assistance system.
    • There is a portable card machine available for payment.
  • Tables and Seating View
    • There is not ample room for a wheelchair user to manoeuvre.
    • There are some tables which are accessible to wheelchair users.
    • The standard height for the underside of dining tables is 75cm.
    • No tables are permanently fixed.
    • Some chairs are permanently fixed.
    • Some chairs have armrests on both sides.
    • There are also armchairs and sofas.
    • The type of flooring in this area is carpet.
    • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The lighting levels are moderate to good.
    • Lighting levels may be lower in the evening.
  • Opening Times View
    • Monday Closed.
    • Tuesday 17:00 - 23:30.
    • Wednesday 17:00 - 23:30.
    • Thursday 17:00 - 23:30.
    • Friday 17:00 - 23:30.
    • Saturday 11:30 - 23:30.
    • Sunday 11:30 - 23:30.

Eating and Drinking (The Penny Bar - First Floor)

  • Location and Access View
    • The following information is for the bar.
    • The bar is located on the first floor.
    • There is step-free access to the bar.
  • Service and Menus View
    • There is a bar where food and drink can be ordered and full table service.
    • Staff can bring food and/or drinks to tables.
    • Menu types include; handheld menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is a modern bar menu.
    • Plastic/takeaway cups are not available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does play background music.
    • Background music is played at all times.
    • There is not a hearing assistance system.
    • There is a portable card machine available for payment.
  • Service Counter(s) View
    • The height of the counter is 110cm.
    • There is a moveable card machine available for payment.
    • The type of flooring in this area is tiles.
    • The lighting levels are good.
  • Tables and Seating View
    • There is not ample room for a wheelchair user to manoeuvre.
    • There are some tables which are accessible to wheelchair users.
    • The surface height of the highest table is 112cm.
    • No tables are permanently fixed.
    • No chairs are permanently fixed.
    • No chairs have armrests on both sides.
    • There are also high tables.
    • The type of flooring in this area is carpet.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The lighting levels are low to moderate.
  • Opening Times View
    • The venue is open 24hrs.

Accessible Toilet(s) (The Penny Bar - First Floor)

  • Location and Access View
    • This accessible toilet is located on the first floor, in The Penny Bar.
    • There is step-free access to the accessible toilet.
    • This is a gender neutral toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial and written text signage on or near the toilet door.
    • The contrast between the external door and wall is fair.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a twist lock.
    • The width of the accessible toilet opening is 93cm (3ft 1in).
    • The contrast between the internal door and wall is good.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is fair.
  • Toilet Features View
    • The dimensions of the accessible toilet are 146cm x 235cm (4ft 9in x 7ft 9in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 78cm (2ft 7in).
    • The transfer space is obstructed by a female sanitary bin.
    • There is a flush, however it is not on the transfer side (on top of the cistern).
    • There is not spatula type lever flush.
    • There is a push button flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is fair.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The contrast between the walls and floor is good.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and general waste (with no lid) disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 166cm from the floor.
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 44cm (1ft 5in).
    • The toilet seat colour contrast is good.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The contrast between the toilet roll holder and the wall is fair.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is fair.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 100cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The contrast between the hand dryer and the wall is good.

Standard Toilet(s) (The Penny Bar - First Floor)

  • Toilet Facilities View
    • The female and male toilets are located on the first floor, in The Penny Bar.
    • There is step-free access to the toilet(s).
    • The colour contrast between the external toilet door(s) and wall(s) is fair.
    • There is pictorial signage on or near the toilet door.
    • It was not possible to access the female toilet.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 83cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are moderate to good.

Eating and Drinking (Heliot Steak House - First Floor)

  • Location and Access View
    • The following information is for the restaurant.
    • The restaurant is located on the first floor.
    • There is step-free access to the restaurant.
    • The restaurant is split over three levels.
      There are tables available on all three levels.
      The lower level is accessed via the first floor.
      There are then 8 steps leading up to the second level of the restaurant.
      The second level is where the bar counter is located.
      There is then a further 7 steps leading up to the third level of the restaurant.
      The Heliot Steak House Upper (2) and Poker Lounge (4) lift can be used to bypass the steps and give access to the third level of the restaurant.
      The second level of the restaurant cannot be accessed step-free.
  • Service and Menus View
    • Tables can be booked in advance.
    • There is full table service and a bar where drinks can be ordered.
    • Staff can bring food and/or drinks to tables.
    • Menu types include; handheld menus and online menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is Steak.
    • Plastic/takeaway cups are not available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does play background music.
    • Background music is played at all times.
    • There is not a hearing assistance system.
    • There is a portable card machine available for payment.
  • Service Counter(s) View
    • The height of the counter is 110cm.
    • There is a moveable card machine available for payment.
    • The type of flooring in this area is vinyl.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • The majority of tables are accessible to wheelchair users.
    • The standard height for the underside of dining tables is 67cm.
    • No tables are permanently fixed.
    • Some chairs are permanently fixed.
    • No chairs have armrests on both sides.
    • The type of flooring in this area is carpet.
    • The lighting levels are varied.
  • Opening Times View
    • Monday 17:00 - 00:00.
    • Tuesday 17:00 - 00:00.
    • Wednesday 17:00 - 00:00.
    • Thursday 17:00 - 00:00.
    • Friday 17:00 - 00:00.
    • Saturday 12:00 - 16:00.
    • Saturday 17:00 - 01:00.
    • Sunday 12:00 - 16:00.
    • Sunday 17:00 - 23:00.

Step(s) (Access to Heliot Steak House Upper (2) and Poker Lounge (4) Lift)

  • There is a/are step(s) located on the ground floor, off the Grand Casino main gaming area.
  • The step(s) is/are used to access Heliot Steak House Upper (2) and Poker Lounge (4).
  • There is/are 3 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The going of the step(s) is/are not between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the left going up the step(s).
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are moderate to good.

Lift (Stair Lift - Overcome Steps Accessing Heliot Steak House Upper (2) and Poker Lounge (4) Lift)

  • There is a lift for public use.
  • The lift is located on the ground floor, off the Grand Casino main gaming area.
  • The lift is a stair lift.
  • A member of staff needs to be notified for use of the lift.
  • A member of staff is required to operate the lift.
  • The floors which are accessible by this lift are G, 2 (Heliot Steak House Upper) and 4 (Poker Lounge).
  • The clear door width is 80cm (2ft 7in).
  • The dimensions of the lift are 80cm x 130cm (2ft 7in x 4ft 3in).
  • The lift does not have an audible announcer.
  • The lighting levels in the lift are moderate to good.

Lift (Heliot Steak House Upper (2) and Poker Lounge (4) Lift)

  • There is a lift for public use.
  • The lift is located on the ground floor, off the Grand Casino main gaming area.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G, 2 (Heliot Steak House Upper) and 4 (Poker Lounge).
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 89cm (2ft 11in).
  • The dimensions of the lift are 110cm x 130cm (3ft 7in x 4ft 3in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Step(s) (Access to Jimmy's Room and Alma's Room from Upper Heliot Steak House (2))

  • There is a/are step(s) located on the second floor, to the rear of the upper section of Heliot Steak House.
  • The step(s) is/are used to access Jimmy's Room and Alma's Room.
  • There is/are 7 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The going of the step(s) is/are not between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides of the step(s).
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are moderate to good.

Event Room(s) / Space(s) (Jimmy's Room - Second Floor)

  • Access to the Room View
    • The room surveyed was Jimmy's Room.
    • Jimmy's Room is located on the second floor, at the rear of the upper section of Heliot Steak House.
    • There is not wayfinding signage for the room.
    • There is clear signage for the room(s) (on or near the door).
    • There is written signage for the room(s), in block capital lettering, but it is not clearly visible.
    • Staff can provide assistance getting to the room(s)/space(s).
    • The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
    • There is not step free access.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 85cm.
    • The colour contrast between the external door and wall is good.
    • The colour contrast between the internal door and wall is good.
  • Room Details View
    • There is not a hearing assistance system available for the room.
    • There are no potential trip hazards within the room.
    • The colour contrast between the walls and floor is good.
    • The lighting levels are moderate to good.
    • The upper level of the Heliot Steak House can be accessed via the Upper Heliot Steak House (2) and Poker Lounge (4) lift.
      This room can be used as both a private dining and meeting space.
      The height of the tables in the room are 69cm.
      The chairs do not have armrests.

Event Room(s) / Space(s) (Alma's Room - Second Floor)

  • Access to the Room View
    • The room surveyed was Alma's Room.
    • Alma's Room is located on the second floor, at the rear of the upper section of Heliot Steak House.
    • There is not wayfinding signage for the room.
    • There is clear signage for the room(s) (on or near the door).
    • There is written signage for the room(s), in block capital lettering, but it is not clearly visible.
    • Staff can provide assistance getting to the room(s)/space(s).
    • There is not step free access.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 85cm.
    • The colour contrast between the external door and wall is good.
    • The colour contrast between the internal door and wall is good.
  • Room Details View
    • There is not a hearing assistance system available for the room.
    • There are potential trip hazards within the room.
    • The colour contrast between the walls and floor is good.
    • The lighting levels are moderate to good.
    • The upper level of the Heliot Steak House can be accessed via the Upper Heliot Steak House (2) and Poker Lounge (4) lift.
      This room can be used as both a private dining and meeting space.
      The height of the tables in the room are 69cm.
      The chairs do not have armrests.

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