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McDonald's

48 Leicester Square, London, WC2H 7LU

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About this venue

McDonalds is one of the biggest and most popular restaurant chains in the UK. They have a reputation for being family friendly offering play areas, Happy Meals, and baby changing areas in most locations. They offer table service which is very popular with AccessAble users. Late night opening, drive through and free wi-fi are also key attractions.

Access Guide

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Summary

Getting Here (Leicester Square)

Public Parking

Opening Times

  • Monday 05:00 - 02:45.
  • Tuesday 05:00 - 02:45.
  • Wednesday 05:00 - 02:45.
  • Thursday 05:00 - 02:45.
  • Friday 05:00 - 02:45.
  • Saturday 05:00 - 02:45.
  • Sunday 05:00 - 02:45.

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located on Leicester Square.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'McDonald's'.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width but one door is locked.
    • The door(s) may be difficult to open.
    • The width of the door opening is 87cm.
    • There is a member of staff available for assistance at this entrance.
    • There is usually a security guard on duty at the entrance.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.

Outdoor Seating (Main Entrance)

  • The outdoor seating is located in front of the main entrance.
  • This is step-free access to the outdoor seating.
  • The standard height for the underside of dining tables is 72cm.
  • No chairs are permanently fixed.
  • No tables are permanently fixed.
  • No chairs have armrests on both sides.
  • The type of flooring in this area is concrete tiles.

Order and Collection (Ground Floor)

  • Self-Service Touchscreens View
    • Self-service touchscreens are available for ordering.
    • The touchscreen heights are 110cm to 145cm from the floor.
    • There is a button which will condense the screen content.
    • The height of the button is 110cm.
    • The lowest height of card machines at the touchscreens is 85cm.
    • The touchscreens have tent cards which you can use to get food and drink delivered to tables.
    • The height of the tent card rack is 110cm.
  • Payment Counter View
    • The counter is located to the rear of the ground floor.
    • The counter is approximately 12m from the main entrance.
    • The counter is clearly visible from the entrance.
    • There is step-free access to the counter.
    • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The lighting levels at the counter are moderate to good.
    • The height of the counter is medium height (77cm - 109cm).
    • There is not a lowered section of the counter.
    • Menu types include; written wall menus and picture wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • There is not a hearing assistance system at the counter.
    • The type of flooring in this area is tiles.
  • Collection Counter View
    • The counter is located to the rear of the ground floor.
    • The counter is approximately 13m from the main entrance.
    • The counter is clearly visible from the entrance.
    • There is step-free access to the counter.
    • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a background which is patterned.
    • The lighting levels at the counter are moderate to good.
    • The height of the counter is medium height (77cm - 109cm).
    • There is not a lowered section of the counter.
    • There is not a hearing assistance system at the counter.
    • The type of flooring in this area is tiles.
  • Comments View
    • There are 12 self service machines available.

Seating Area (Ground Floor)

  • This seating area is located on the ground floor, to the left and right as you enter.
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The distance between the floor and the underside of the highest dining table is 105cm.
  • The height between the floor and the underside of the lowest dining table is 72cm.
  • There are also stools and high stools.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • The type of flooring in this area is tiles.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • This area does not play background music.
  • The lighting levels are moderate to good.

Accessible Toilet(s) (Ground Floor)

  • Location and Access View
    • This accessible toilet is located on the ground floor ahead to the left as you enter.
    • This accessible toilet is approximately 10m (10yd 2ft) from the main entrance.
    • There is step-free access to the accessible toilet.
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • There is no signage on or near the toilet door.
    • The contrast between the external door and wall is poor.
    • The door opens outwards.
    • The door may be difficult to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet opening is 89cm (2ft 11in).
    • The contrast between the internal door and wall is fair.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is fair.
  • Toilet Features View
    • The dimensions of the accessible toilet are 153cm x 242cm (5ft x 7ft 11in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • There is a flush, however it is not on the transfer side.
    • There is not spatula type lever flush.
    • There is a push button flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is fair.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The contrast between the walls and floor is poor.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are nappy/incontinence items bin disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 182cm from the floor.
  • Additional Fixtures View
    • There is not a mirror.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • The toilet seat colour contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The contrast between the toilet roll holder and the wall is good.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is fair.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 97cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The contrast between the hand dryer and the wall is good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby change table available.
    • The height of the baby change table is 98cm.

Other Floors

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located to the left as you enter from the main entrance.
    • The stairs are approximately 3m from the main entrance.
    • The stairs are clearly visible from the entrance.
    • The floors which are accessible by stairs are B and G.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are moderate to good.
  • Other Information View
    • The service(s) on the floors which are not accessible is/are additional seating and standard toilets.

Seating Area (Basement Floor)

  • This seating area is located on the basement floor level.
  • The distance between the floor and the underside of the highest dining table is 105cm.
  • The height between the floor and the underside of the lowest dining table is 72cm.
  • There are also booths, bench seats, stools and high stools.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • The type of flooring in this area is tiles.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • This area does not play background music.
  • The lighting levels are moderate to good.

Standard Toilet(s) (Basement)

  • Toilet Facilities View
    • The female and male toilets are located on the basement level.
    • There is stepped access to the toilet(s).
    • The standard toilet(s) is/are approximately 2m from the stairs.
    • The colour contrast between the external toilet door(s) and wall(s) is poor.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 87cm.
    • The wash basin(s) tap type is push.
    • Lighting levels are good.