Access Guide
Summary
Getting Here (Leicester Square)
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By Bus
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- There are 2 bus stops located along Charing Cross Road between Cranbourn Street and Irving Street (Stops L and K).
Bus routes 24, 29 and 176 travel along Charing Cross Road.
It is also served by night bus routes N5, N20, N29, N41 and N279.
All London buses have ramp access and dedicated spaces for wheelchair users. - For more information on London buses (Transport for London) please click here (opens new tab).
- There are 2 bus stops located along Charing Cross Road between Cranbourn Street and Irving Street (Stops L and K).
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By Underground
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- Green Park is the nearest accessible step-free station and is served by the Jubilee, Piccadilly and Victoria lines.
The accessible entrance can be accessed via the park at the rear of the station building.
Leicester Square Station is served by the Piccadilly and Northern Line Services.
Piccadilly Circus Station is served by the Piccadilly and Bakerloo Line Services.
Both stations are accessed via steps only.
Leicester Square Underground Station is located on Charing Cross Road at the north-east corner of Leicester Square.
There are a total of 4 access points/exits for the station.
2 of the access points/exits are located on the east side of Charing Cross Road, 1 is located on the west side of Charing Cross Road, and the other is located on the north side of Cranbourn Street.
Access to and from Leicester Square from the access point on the west side of Charing Cross Road does not involve a road crossing.
Access to and from Leicester Square from the access points/exits on the east side of Charing Cross Road and Cranbourn Street involves a busy road crossing. - For more information on London Underground (Transport for London) please click here (opens new tab).
- Green Park is the nearest accessible step-free station and is served by the Jubilee, Piccadilly and Victoria lines.
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By Train
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- London Euston Station and London Charing Cross Station have step-free access to all platforms and staff available to assist with ramps between the platform and the train.
- For more information on access and facilities at Euston Station please click here (opens new tab).
- For more information on access and facilities at Charing Cross Station please click here (opens new tab).
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By Road
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- Leicester Square is pedestrianised.
Charing Cross Road (A400) is located parallel to Leicester Square between Cranbourn Street and Irving Street.
Charing Cross Road (A400) connects with Tottenham Court Road which leads to Euston Road (A501) at its north end.
At its south end, it connects with Strand (A4).
Leicester Square is in the Central London Congestion Charge Zone (charges apply Monday - Friday 07:00 -18:00).
It is also in the Ultra Low Emission Zone (charges apply at all times for non-compliant vehicles). - For more information on driving in London please click here (opens new tab).
- Parking in the area is very limited and visitors are encouraged to use public transport.
The nearest underground car park (Q-Park Leicester Square) is located off Whitcomb Street, south west of Leicester Square.
There are 3 Blue Badge bays within this car park.
There is an additional underground car park with lift access (Q-Park Chinatown) located off Newport Place.
There are 3 Blue Badge bays within this car park. - For more information on the Blue Badge Scheme and parking in London please click here (opens new tab).
- London taxis can be hailed in any location or summoned by phone.
There is a taxi rank on the west side of Charing Cross Road, between The Bear and Staff Pub and Barclays.
- Leicester Square is pedestrianised.
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By River
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- 6 TFL River Bus routes run from 22 piers between Putney and Woolwich.
The nearest pier is Westminster.
This is close to Westminster Underground Station on the Jubilee Line which connects to Bond Street Station.
There is step-free access onto the river buses, except at 3 piers.
Please see the TFL website for details. - For more information on London River Bus services please click here (opens new tab).
- 6 TFL River Bus routes run from 22 piers between Putney and Woolwich.
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By Air
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- The nearest airports to central London are London City Airport, London Gatwick and London Heathrow.
London City Airport is connected to the centre by the Docklands Light Railway (DLR) to Bank or Tower Gateway, with interchanges to the rail and underground network at Canning Town and Stratford.
From Gatwick Airport there are fast trains connecting to London Bridge Station.
Heathrow Airport is connected by fast trains to Paddington Station and is also on the Piccadilly underground line. - For more information on travelling to London by air please click here (opens new tab).
- The nearest airports to central London are London City Airport, London Gatwick and London Heathrow.
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Useful Links
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- Please use the TfL journey planner for details of the most suitable routes.
The planner can be filtered by options such as step-free routes or maximum walking distances. - To view the web page described above click here (opens in new tab).
- The TfL website has links to the TfL accessibility guides, including large print maps and audio guides to order or download.
- To view the web page described above click here (opens in new tab).
- Please use the TfL journey planner for details of the most suitable routes.
Opening Times
- Monday 11:00 - 23:00.
- Tuesday 11:00 - 23:00.
- Wednesday 11:00 - 23:00.
- Thursday 11:00 - 23:00.
- Friday 11:00 - 00:00.
- Saturday 11:00 - 00:00.
- Sunday 11:00 - 23:00.
Getting Help and Assistance
- There is a member of staff available for help and assistance.
- There is not a member of staff trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- The alternative formats documents can be provided in include: Braille and large print.
- There is not an assistance dog toilet or toileting area at the venue/nearby.
- Water bowls for assistance dogs are available.
- There are not mobility aids available.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located on Leicester Square.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Restaurant'.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The door(s) is/are permanently held open.
- The width of the door opening is 94cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
Eating and Drinking (Restaurant - Ground Floor)
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Location and Access
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- The following information is for the restaurant.
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Service and Menus
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- Tables can be booked in advance.
- There is full table service and a buffet counter.
- Staff can bring food and/or drinks to tables.
- Menu types include: large print menus, handheld menus, online menus and Braille menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is pizza and Italian.
- Plastic/takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- This area does play background music.
- Background music is played at all times.
- There is not a hearing assistance system .
- There is a portable card machine available for payment.
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Self-Service Counter(s)
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- The height of the counter is 85cm.
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Tables and Seating
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- There is ample room for a wheelchair user to manoeuvre.
- The majority of tables are accessible to wheelchair users.
- The standard height for the underside of dining tables is 73cm.
- No tables are permanently fixed.
- Some chairs are permanently fixed.
- No chairs have armrests on both sides.
- There are also sofas.
- The type of flooring in this area is vinyl.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are moderate to good.
Eating and Drinking (Slice Counter)
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Service and Menus
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- There is a counter where food and drink can be ordered.
- Menu types include: picture wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is pizza and Italian.
- Plastic/takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are not available.
- This area does not play background music.
- There is not a hearing assistance system .
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Service Counter(s)
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- The height of the counter is 134cm.
- There is a moveable card machine available for payment.
- The type of flooring in this area is concrete tiles.
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Comments
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- The slice counter is located to the left of the main entrance.
Outdoor Seating
- The outdoor seating is located at the front of the venue.
- There is step-free access to the outdoor seating.
- The standard height for the underside of dining tables is 68cm.
- There are also high tables and high stools.
- The surface height of the highest table is 108cm.
- No chairs are permanently fixed.
- No tables are permanently fixed.
- Some chairs have armrests on both sides.
- The type of flooring in this area is concrete tiles.
Accessible Toilet(s) (Ground Floor)
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Location and Access
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- This accessible toilet is located to the rear left of the venue.
- This accessible toilet is approximately 8m (8yd 2ft) from the main entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The contrast between the external door and wall is good.
- The door opens by sliding.
- The door may be difficult to open.
- The door is locked by a locking handle.
- The width of the accessible toilet opening is 70cm (2ft 4in).
- The contrast between the internal door and wall is good.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is good.
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Toilet Features
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- The dimensions of the accessible toilet are 150cm x 230cm (4ft 11in x 7ft 7in).
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 72cm (2ft 4in).
- The transfer space is obstructed by a waste disposal bin.
- There is a flush, however it is not on the transfer side (on top of the cistern).
- There is not spatula type lever flush.
- There is a push button flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is fair.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is fair.
- The contrast between the walls and floor is good.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are sanitary and nappy/incontinence items bin disposal units.
- There is not a/are not coat hook(s).
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Additional Fixtures
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- There is not a mirror.
- The toilet has a cistern.
- There is a lid attached to the toilet seat.
- The height of the toilet seat above floor level is 46cm (1ft 6in).
- The toilet seat colour contrast is poor.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The contrast between the toilet roll holder and the wall is good.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is fair.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 118cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The contrast between the hand dryer and the wall is fair.
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Baby Changing Facilities
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- Baby changing facilities are located within the accessible toilet.
- There is a flip down baby change table available.
- The height of the baby change table is 90cm.
Other Floors
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Stairs
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- Stairs can be used to access other floors.
- The stairs are for public use.
- The stairs are located to the left as you enter.
- The stairs are approximately 3m from the main entrance.
- The stairs are clearly visible from the entrance.
- The floors which are accessible by stairs are B and G.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The going of the step(s) is/are not between the recommended 30cm and 45cm.
- The steps are clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on the right going up.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- There is a landing.
- The lighting levels at the steps are moderate to good.
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Other Information
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- The service(s) on the floors which are not accessible is/are additional seating and standard toilets.
Eating and Drinking (Restaurant - Basement Level)
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Location and Access
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- The following information is for the restaurant.
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Service and Menus
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- Tables can be booked in advance.
- There is full table service and a buffet counter.
- Staff can bring food and/or drinks to tables.
- Menu types include: online menus, large print menus, Braille menus and handheld menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is pizza and Italian.
- Plastic/takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- This area does play background music.
- Background music is played at all times.
- There is not a hearing assistance system .
- There is a portable card machine available for payment.
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Self-Service Counter(s)
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- The height of the counter is 85cm.
- The type of flooring in this area is tiles.
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Tables and Seating
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- There is ample room for a wheelchair user to manoeuvre.
- The standard height for the underside of dining tables is 73cm.
- Some tables are permanently fixed.
- Some chairs are permanently fixed.
- No chairs have armrests on both sides.
- There are also booths.
- The type of flooring in this area is vinyl.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are moderate to good.
Standard Toilet(s) (Landing)
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Toilet Facilities
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- The female and male toilets are located on the stairwell landing, between the basement and ground floor.
- There is stepped access into the toilet(s).
- The standard toilet(s) is/are approximately 5m from the stairs.
- The colour contrast between the external toilet door(s) and wall(s) is good.
- There is pictorial signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 83cm.
- The wash basin(s) tap type is push.
- Lighting levels are good.