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Q-Park - Leicester Square

Whitcomb Street, London, WC2H 7DT

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Access Guide

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Summary

Getting Here (Leicester Square)

Vehicle Entrance and Exit

  • The vehicle entrance and exit are located at the front of the venue, next to the pedestrian entrances/exits.
  • At the vehicle entrance and exit there are barriers which open when you take a ticket.
  • There is a height restriction of 183cm (1.83m) to enter or exit the car park.

Multi-Storey Car Park

  • Parking View
    • The car park is located on Whitcomb Street.
    • The car park does have a height restriction barrier.
    • The maximum height of the restriction barrier is 183cm (6ft).
    • The car park does have a barrier control system.
    • The car park surface is concrete.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge parking bays are located on level(s) G of the car park.
    • There is a total of 247 parking bays in the car park of which 3 are designated for the use of Blue Badge holders.
  • Paying View

Multi-Storey Designated Parking Level (Ground Floor)

  • Blue Badge Parking View
    • There is/are 3 designated Blue Badge parking bay(s) on this level.
    • The Blue Badge bay(s) is/are clearly marked.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 350cm x 510cm (11ft 6in x 16ft 9in).
    • There is not a 120cm marked zone around the Blue Badge parking bay(s).
  • Paying View
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located in the Security Office and Ticket Area.
    • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
    • Payment machines are located in the Security Office and Ticket Area.
    • There is not a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • Access from the Car Park View
    • There is a pedestrian exit located on this level of the car park.
    • The route to the pedestrian exit is accessible to a wheelchair with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The pedestrian exit is clearly visible from the Blue Badge parking bays.
    • There are marked walkways on this level to make routes safer for pedestrians.
    • There is no wayfinding signage to show the route to the pedestrian exit.
    • The surface on the approach to the pedestrian exit is concrete.
    • The nearest designated Blue Badge parking bay is approximately 9m from the exit.

Other Floors (Stairs and Lift Corridor)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are approximately 4m from the stairs and lift pedestrian entrance/exit.
    • The stairs are clearly visible from the entrance.
    • There are manual, double doors which may be difficult to open to enter and exit the stairwell on the first floor and on the second floor.
    • The floors which are accessible by stairs are G, 1 and 2.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are not clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on the right going up.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are not easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • The lighting levels at the steps are low to moderate.

Lift (Stairs and Lift Corridor)

  • There is a lift for public use.
  • The lift is located opposite the stairs and lift pedestrian entrance/exit.
  • The lift was out of use at the time of the survey.
  • The lift is clearly visible from the entrance.
  • The lift is approximately 7m (7yd 1ft) from the stairs and lift pedestrian entrance/exit.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G, 1 and 2.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is good.
  • Comments View
    • At the time of the survey the lifts were out of service (June 2019).

Car Park Pedestrian Exit(s) (Accessible Parking Pedestrian Entrance)

  • Pedestrian Exit View
    • This information is for the pedestrian exit located next to the vehicle exit.
    • There is ramped/sloped access at this exit.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 94cm.
  • Ramp/Slope View
    • The ramp/slope is located at the exit.
    • The gradient of the ramp/slope is slight.
  • Comments View
    • There is a push button that needs to be pressed to enter and exit.
    • This push button is on the right as you enter and on the left as you exit.
    • The height of the push button is 90cm.

Car Park Pedestrian Exit(s) (Stairs and Lift Pedestrian Entrance)

  • Pedestrian Exit View
    • This information is for the pedestrian exit located next to the vehicle exit.
    • There is stepped access at this exit.
    • There are no doors at this exit.
  • Step(s) View
    • The step(s) is/are located at the exit.
    • There is/are 1 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 21cm.
    • There is not a/are not handrail(s) at the step(s).

Outside Access (Security Office and Ticket Area Main Pedestrian Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building, next to the vehicle entrance.
    • The entrance area/door is clearly signed.
    • There is stepped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 94cm.
    • There is not a member of staff available for assistance at this entrance.
  • Step(s) View
    • The step(s) is/are located in front of the entrance.
    • There is/are 2 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The going of the step(s) is/are between 30cm and 45cm.
    • There is not a/are not handrail(s) at the step(s).

Entrance (Security Office and Ticket Area)

  • Entrance View
    • This information is for the entrance located on the ground floor.
    • The entrance area/door is not clearly signed.
    • There is stepped access at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 88cm.
    • There is not a member of staff available for assistance at this entrance.
  • Step(s) View
    • The step(s) is/are located in the doorway.
    • There is/are 1 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 13cm.
    • There is not a/are not handrail(s) at the step(s).
    • The lighting levels at the step(s) are moderate to good.

Reception (Security Office and Ticket Area)

  • Reception View
    • The reception point is located on the ground floor.
    • The reception point is approximately 11m (12yd 1in) from the Security Office entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The counter is placed in front of a plain background.
    • The lighting levels at the reception point are moderate to good.
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is not a hearing assistance system at the reception point.
    • The type of flooring in the reception area is tiles.
  • Comments View
    • There is a ticket machine to pay for your parking on the right as you enter.
    • The ticket machine is not at a suitable height for wheelchair users.
    • A wheelchair user may need to ask for assistance when using the ticket machines.