Access Guide
Summary
Getting Here (Leicester Square)
-
By Bus
View
- There are 2 bus stops located along Charing Cross Road between Cranbourn Street and Irving Street (Stops L and K).
Bus routes 24, 29 and 176 travel along Charing Cross Road.
It is also served by night bus routes N5, N20, N29, N41 and N279.
All London buses have ramp access and dedicated spaces for wheelchair users. - For more information on London buses (Transport for London) please click here (opens new tab).
- There are 2 bus stops located along Charing Cross Road between Cranbourn Street and Irving Street (Stops L and K).
-
By Underground
View
- Green Park is the nearest accessible step-free station and is served by the Jubilee, Piccadilly and Victoria lines.
The accessible entrance can be accessed via the park at the rear of the station building.
Leicester Square Station is served by the Piccadilly and Northern Line Services.
Piccadilly Circus Station is served by the Piccadilly and Bakerloo Line Services.
Both stations are accessed via steps only.
Leicester Square Underground Station is located on Charing Cross Road at the north-east corner of Leicester Square.
There are a total of 4 access points/exits for the station.
2 of the access points/exits are located on the east side of Charing Cross Road, 1 is located on the west side of Charing Cross Road, and the other is located on the north side of Cranbourn Street.
Access to and from Leicester Square from the access point on the west side of Charing Cross Road does not involve a road crossing.
Access to and from Leicester Square from the access points/exits on the east side of Charing Cross Road and Cranbourn Street involves a busy road crossing. - For more information on London Underground (Transport for London) please click here (opens new tab).
- Green Park is the nearest accessible step-free station and is served by the Jubilee, Piccadilly and Victoria lines.
-
By Train
View
- London Euston Station and London Charing Cross Station have step-free access to all platforms and staff available to assist with ramps between the platform and the train.
- For more information on access and facilities at Euston Station please click here (opens new tab).
- For more information on access and facilities at Charing Cross Station please click here (opens new tab).
-
By Road
View
- Leicester Square is pedestrianised.
Charing Cross Road (A400) is located parallel to Leicester Square between Cranbourn Street and Irving Street.
Charing Cross Road (A400) connects with Tottenham Court Road which leads to Euston Road (A501) at its north end.
At its south end, it connects with Strand (A4).
Leicester Square is in the Central London Congestion Charge Zone (charges apply Monday - Friday 07:00 -18:00).
It is also in the Ultra Low Emission Zone (charges apply at all times for non-compliant vehicles). - For more information on driving in London please click here (opens new tab).
- Parking in the area is very limited and visitors are encouraged to use public transport.
The nearest underground car park (Q-Park Leicester Square) is located off Whitcomb Street, south west of Leicester Square.
There are 3 Blue Badge bays within this car park.
There is an additional underground car park with lift access (Q-Park Chinatown) located off Newport Place.
There are 3 Blue Badge bays within this car park. - For more information on the Blue Badge Scheme and parking in London please click here (opens new tab).
- London taxis can be hailed in any location or summoned by phone.
There is a taxi rank on the west side of Charing Cross Road, between The Bear and Staff Pub and Barclays.
- Leicester Square is pedestrianised.
-
By River
View
- 6 TFL River Bus routes run from 22 piers between Putney and Woolwich.
The nearest pier is Westminster.
This is close to Westminster Underground Station on the Jubilee Line which connects to Bond Street Station.
There is step-free access onto the river buses, except at 3 piers.
Please see the TFL website for details. - For more information on London River Bus services please click here (opens new tab).
- 6 TFL River Bus routes run from 22 piers between Putney and Woolwich.
-
By Air
View
- The nearest airports to central London are London City Airport, London Gatwick and London Heathrow.
London City Airport is connected to the centre by the Docklands Light Railway (DLR) to Bank or Tower Gateway, with interchanges to the rail and underground network at Canning Town and Stratford.
From Gatwick Airport there are fast trains connecting to London Bridge Station.
Heathrow Airport is connected by fast trains to Paddington Station and is also on the Piccadilly underground line. - For more information on travelling to London by air please click here (opens new tab).
- The nearest airports to central London are London City Airport, London Gatwick and London Heathrow.
-
Useful Links
View
- Please use the TfL journey planner for details of the most suitable routes.
The planner can be filtered by options such as step-free routes or maximum walking distances. - To view the web page described above click here (opens in new tab).
- The TfL website has links to the TfL accessibility guides, including large print maps and audio guides to order or download.
- To view the web page described above click here (opens in new tab).
- Please use the TfL journey planner for details of the most suitable routes.
Opening Times
- Monday 16:00 - 03:00.
- Tuesday 16:00 - 03:00.
- Wednesday 16:00 - 03:00.
- Thursday 16:00 - 03:00.
- Friday 16:00 - 03:00.
- Saturday 16:00 - 03:00.
- Sunday 16:00 - 22:30.
-
Comments
View
- The restaurant closes at 22:00 Monday to Sunday.
Getting Help and Assistance
- There is a member of staff available for help and assistance.
- There is not a member of staff trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is not an assistance dog toilet or toileting area at the venue/nearby.
- Water bowls for assistance dogs are available.
- There are not mobility aids available.
Outside Access (Main Entrance)
-
Entrance
View
- This information is for the entrance located on Leicester Place.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Ruby Blue'.
- There is ramped/sloped and stepped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- There is a bell/buzzer.
- The height of the bell/buzzer is 168cm (5ft 6in).
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 206cm.
-
Ramp/Slope
View
- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is slight.
- The ramp/slope does not bypass the step(s).
-
Step(s)
View
- The step(s) is/are located in front of the entrance.
- There is/are 1 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 10cm.
- There is not a/are not handrail(s) at the step(s).
Step(s) (Main Entrance)
- There is a/are step(s) located ahead as you enter the main entrance.
- The step(s) is/are used to access the first floor.
- There is/are 11 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The going of the step(s) is/are not between 30cm and 45cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides of the step(s).
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- The lighting levels at the step(s) are low to moderate.
Eating and Drinking (Club Bar)
-
Location and Access
View
- The following information is for the bar.
- The bar is located on the first floor.
- There is stepped access to the bar.
-
Service and Menus
View
- Tables can be booked in advance.
- There is a bar where drinks can be ordered.
- Staff can bring food and/or drinks to tables.
- Menu types include: handheld menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- Plastic/takeaway cups are available.
- Adapted cups are not available.
- Drinking straws are available.
- This area does play background music.
- Background music is played at all times.
- There is not a hearing assistance system .
-
Service Counter(s)
View
- The height of the counter is 115cm.
- There is a moveable card machine available for payment.
-
Tables and Seating
View
- There is ample room for a wheelchair user to manoeuvre.
- The majority of tables are accessible to wheelchair users.
- The standard height for the underside of dining tables is 73cm.
- The surface height of the highest table is 105cm.
- No tables are permanently fixed.
- Some chairs are permanently fixed.
- No chairs have armrests on both sides.
- There are also high tables, sofas, booths and high stools.
- The type of flooring in this area is vinyl.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are low to moderate.
Step(s) (Club Bar Additional Seating)
- There is a/are step(s) located to the rear of the club bar.
- The step(s) is/are used to access additional seating.
- There is/are 2 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 13cm.
- The going of the step(s) is/are between 30cm and 45cm.
- There is not a/are not handrail(s) at the step(s).
- The lighting levels at the step(s) are low to moderate.
-
Comments
View
- The width of the opening at the steps is 76cm.
Standard Toilet(s) (Club Bar)
-
Toilet Facilities
View
- The female toilet is located on the right side of the club bar.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 10m from the main entrance steps.
- The colour contrast between the external toilet door(s) and wall(s) is good.
- There is pictorial signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 84cm.
- The wash basin(s) tap type is push.
- Lighting levels are good.
-
Toilet Facilities 2
View
- The male toilet is located on the right side of the club bar.
- There is step-free access to the toilet(s).
- The standard toilet(s) is/are approximately 14m from the main entrance steps.
- The colour contrast between the external toilet door(s) and wall(s) is good.
- There is pictorial signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 84cm.
- The wash basin(s) tap type is push.
- Lighting levels are good.
Other Floors
-
Stairs
View
- Stairs can be used to access other floors.
- The stairs are for public use.
- The stairs are located to the left as you reach the top of the main entrance steps.
- The stairs are approximately 1m from the main entrance steps.
- The stairs are clearly visible from the entrance.
- The floors which are accessible by stairs are 1 and 2.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The going of the step(s) is/are not between the recommended 30cm and 45cm.
- The steps are not clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor are not provided on landings.
- The lighting levels at the steps are low to moderate.
-
Other Information
View
- The room(s) on the floors which are not accessible is/are the restaurant and balcony bar.
Entrance (Restaurant Entrance)
-
Entrance
View
- This information is for the entrance located on the second floor.
- The entrance area/door is clearly signed.
- There is step-free access at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 108cm.
Eating and Drinking (Restaurant - Second Floor)
-
Location and Access
View
- The following information is for the restaurant.
- The restaurant is located on the second floor.
- There is stepped access to the restaurant.
-
Service and Menus
View
- Tables can be booked in advance.
- There is full table service.
- Staff can bring food and/or drinks to tables.
- Menu types include: handheld menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is a modern bar menu.
- Plastic/takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- This area does play background music.
- Background music is played at all times.
- There is not a hearing assistance system .
- There is a portable card machine available for payment.
-
Tables and Seating
View
- Staff are unable to make a table accessible to wheelchair users.
- The standard height for the underside of dining tables is 73cm.
- No tables are permanently fixed.
- Some chairs are permanently fixed.
- No chairs have armrests on both sides.
- There are also sofas and booths.
- The type of flooring in this area is wood.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are low to moderate.
- Access to the additional seating area is via one 24cm high step without handrails.
Entrance (Balcony Bar Entrance)
-
Entrance
View
- This information is for the entrance located on the second floor.
- The entrance area/door is not clearly signed.
- There is step-free access at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) is/are permanently held open.
- The width of the door opening is 102cm.
Eating and Drinking (Balcony Bar - Second Floor)
-
Location and Access
View
- The following information is for the bar.
- The bar is located on the second floor, to the left after the stairs.
- There is stepped access to the bar.
-
Service and Menus
View
- Tables cannot be booked in advance.
- There is a bar where drinks can be ordered.
- Staff can bring food and/or drinks to tables.
- Menu types include: handheld menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- Plastic/takeaway cups are available.
- Adapted cups are not available.
- Drinking straws are available.
- This area does play background music.
- Background music is played at all times.
- There is not a hearing assistance system .
-
Service Counter(s)
View
- The height of the counter is 114cm.
- There is a moveable card machine available for payment.
-
Tables and Seating
View
- Staff are unable to make a table accessible to wheelchair users.
- The standard height for the underside of dining tables is 73cm.
- No tables are permanently fixed.
- Some chairs are permanently fixed.
- No chairs have armrests on both sides.
- There are also sofas.
- The type of flooring in this area is wood.
- The lighting levels are low to moderate.
-
Comments
View
- There is a private room available to hire at the rear of the balcony bar.
- Access into this room is via a single door that opens away from you (push) with an opening of 78cm.
- There is an identical door opposite which gives access from the restaurant.
Outside Access (Balcony Entrance)
-
Entrance
View
- This information is for the entrance located on the second floor, to the rear of the balcony bar.
- The entrance area/door is not clearly signed.
- There is stepped access at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) away from you (push).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 152cm.
-
Step(s)
View
- The step(s) is/are located in front of the entrance.
- There is/are 1 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 28cm.
- There is not a/are not handrail(s) at the step(s).
Balcony / Smoking Area
- The balcony / smoking area is located on the second floor, to the rear of the balcony bar.
- The balcony has stool seats and tables with the lowest height of 97cm and the highest height of 110cm.
- There are 4 medium height (17cm) steps at either end of the balcony giving access to the centre of the balcony.
- These steps are clearly marked.
- There is a handrail on the left (going up) that is within 90cm from the pitch line of the steps.
- The steps on the right side of the balcony have a handrail on the opposite side going up.
- This handrail is not easy to grip.
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) available.
Standard Toilet(s) (Balcony Bar)
-
Toilet Facilities
View
- The male toilet is located on the second floor, to the right of the balcony bar entrance.
- There is stepped access into the toilet(s).
- The standard toilet(s) is/are approximately 2m from the balcony bar entrance.
- The colour contrast between the external toilet door(s) and wall(s) is good.
- There is pictorial signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 84cm.
- The wash basin(s) tap type is push.
- Lighting levels are good.
-
Toilet Facilities 2
View
- The female toilet is located on the second floor, to the right of the balcony bar entrance.
- There is stepped access to the toilet(s).
- The standard toilet(s) is/are approximately 4m from the balcony bar entrance.
- The colour contrast between the external toilet door(s) and wall(s) is good.
- There is pictorial signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 84cm.
- The wash basin(s) tap type is push.
- Lighting levels are good.