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Lloyds Bank - Oxford Street

399 Oxford Street, London, W1C 2BU

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Access Guide

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Overview

  • About View
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • There is step-free level access throughout the majority of areas, this may include the use of a lift.
    • The following areas have step-free access via ramps or slopes: the banking hall on the first floor from the lift.
    • Access throughout may include narrow walkways.
    • The ground, first, mezzanine, and second floors can be accessed via a standard lift and stairs.
    • There are no toilet facilities.
    • Customer facilities are located on the ground and first floors of the building.
  • Getting Help and Assistance View
    • There is a member of staff to welcome customers at the entrance.
    • There is seating available.
    • There is a fixed hearing assistance system.
    • There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
    • The designated safe space is located on the first floor in the meeting rooms.
    • British Sign Language interpreters can be provided on request.
    • Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
    • The branch has easy grip pens, coloured acetate sheets, magnifying sheets, clipboards, and a signature guide. Large Print documents are available same day in branch.
      Other available formats can be requested via the branch and will be posted to the customer within 7 working days.
      BSL interpreters can be arranged prior to an appointment, or the bank offers video calls with a BSL interpreter for some types of appointment which can take place at home.
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: an ATM machine, phone charging points and Wi-Fi.
    • Staff receive the following training: monthly training on various topics.
  • Related Access Guides View

ATMs (Outside)

  • The ATMs are located on the right hand side of the branch, on Binney Street.
  • The ATMs are clearly signed.
  • The height of the ATM features vary between 93cm and 134cm.
  • There is a lowered ATM available.
  • The height of the lowered ATM features vary between 84cm and 123cm.
  • All ATMs have a raised dot on the number 5 key.
  • All of the ATMs are Talking ATMs.
  • The branch has headphones that customers can use with any ATMs.

Entrance

  • This entrance is located on Oxford Street, at the front of the branch.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • This entrance is signed with 'LLOYDS BANK'.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors at this entrance.
  • The doors open away from you.
  • The width of the opening is 174cm.
  • The doors have a low visual contrast.

ATMs (Inside)

  • The ATMs are located on the ground floor of the branch, on the right hand side of the foyer.
  • The ATMs are clearly signed.
  • The height of the ATM features vary between 94cm and 130cm.
  • There is a lowered ATM available.
  • The lowered ATM is the closest to the entrance.
  • The height of the lowered ATM features vary between 85cm and 124cm.
  • All ATMs have a raised dot on the number 5 key.
  • All of the ATMs are Talking ATMs.
  • The height of the Immediate Deposit Machine features varies between 68cm and 123cm.
  • There is not a lowered Immediate Deposit Machine.
  • All Immediate Deposit Machines have a raised dot on the number 5 key.
  • All of the Immediate Deposit Machines are Talking ATMs.
  • The branch has headphones that customers can use with any ATMs.

Branch

  • There is step-free level access throughout the majority of areas.
  • The following areas have step-free access via ramps or slopes: the banking hall on level 1 from the lift.
  • The walls and floor visual contrast varies between low and high.
  • There is a phone shelf with a chair.
  • The height to the surface of the phone shelf is 76cm.
  • There is background noise in some areas of the venue.
  • Signage is not provided.
  • Seating available in the branch includes: chairs with armrests, chairs without armrests, armchairs, sofas without castors, benches and high stools.
  • Some of the seats are at a suitable height for a wheelchair user to transfer onto (44cm - 46cm high).
  • Furniture available in the branch includes: tables, coffee tables and high tables.
  • Some tables are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • The furniture and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.

Lift

  • The lift surveyed is located to the rear left of the ground floor as you enter the branch.
  • The distance from the branch entrance is 11m.
  • The most accessible route to the lift has step-free level access.
  • The ground, first, mezzanine, and second floors are accessed by this lift.
  • There is not clear signage in the lift lobbies indicating the floor number.
  • The lift door has a high visual contrast.
  • The lift does not have a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a high visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 90cm.
  • The internal dimensions of the lift are 108cm (width) x 140cm (depth).
  • The internal lift control buttons have tactile markings and a high visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator and an audible announcer.
  • Lighting levels were even at the time of the survey.
  • Access to the mezzanine and second floor is by keycard, or by escort.

Stairs

  • The stairs surveyed are located at the rear right of the branch as you enter.
  • The ground and first floors can be accessed by these stairs.
  • There is not clear signage in the stairwells indicating the floor number.
  • There are 20+ steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 19cm.
  • Lighting levels were even at the time of the survey.
  • The depth of the steps varies due to the curved nature of the stairs.

Desk (Knowledge Bar)

  • The desk is located on the first floor of the branch, ahead as you exit the lift.
  • The distance from the lift is 4m.
  • The most accessible route to the desk has narrow walkways.
  • There is step-free access via ramp to the desk.
  • The ramp has a slight gradient.
  • The ramp is between 75cm and 150cm wide with no handrails.
  • The ramp is immediately beyond the lift as you exit on the first floor.
  • The height of the desk is 101cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 76cm.
  • There is a knee recess under the lowered section which is 70cm high, 64cm deep, and 162cm wide.
  • The desk has patterned/distracting backgrounds, a television and windows.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests, chairs without armrests, stools and high stools.
  • Furniture available in this area includes: coffee tables.

Room (The Peaks)

  • The room is located to the front right of the branch on the first floor as you exit the lift.
  • There are 5 rooms of this type.
  • The distance from the lift is 10m.
  • The most accessible route to the room has a slight ramp or slope and narrow walkways.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a low visual contrast.
  • The door opens away from you.
  • The door is easy to open.
  • The width of the opening is 89cm.
  • Internally the door has a low visual contrast.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (75cm x 160cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests and chairs without armrests.
  • Furniture available in the room includes: desks.
  • The desks are fixed.
  • The height to the top of the surface of the desk is 72cm.
  • The clear height under the desk is 69cm.
  • The furniture and floor have a high visual contrast.
  • There is a fixed hearing assistance system which is not clearly signed.
  • The hearing assistance system was tested, however it was not working at the time of the survey.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • The room has adjustable temperature controls.

Cashiers Counter

  • The counter is located on the first floor, at the rear right of the branch as you exit the lift.
  • The distance from the lift is 13m.
  • The most accessible route to the counter has narrow walkways.
  • There is step-free access via ramp to the counter.
  • The ramp has a slight gradient.
  • The ramp is between 75cm and 150cm wide with no handrails.
  • The ramp is immediately beyond the lift as you exit on the first floor.
  • There are no queue notifications.
  • The height of the counter is 110cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 86cm.
  • There is a pull-out shelf at the front of the counter.
  • The pull-out shelf does not provide a knee space which is at least 40cm deep.
  • The counter has patterned/distracting backgrounds.
  • There is a fixed hearing assistance system which is not clearly signed.
  • The hearing assistance system was tested and working at the time of the survey.
  • Lighting levels were even at the time of the survey.