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The Research Rooms - Lloyds Bank - Oxford Street

399 Oxford Street, London, W1C 2BU

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Access Guide

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Overview

  • About View
    • This is a research hub which is only open to selected participants in Lloyds Bank research projects. The research hub is located on the second floor of the 399 Oxford Street branch of Lloyds Bank.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access via lift at the most accessible entrance.
    • There is step-free level access throughout.
    • Access throughout may include narrow walkways.
    • Participants who require step-free access via lift will be met in the ground floor banking hall of the Oxford Street branch of Lloyds Bank.
  • Getting Help and Assistance View
    • There is a member of staff to welcome visitors at the entrance.
    • There is seating available.
    • There is a portable hearing assistance system.
    • There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
    • The designated safe space is located in the small staff room.
    • British Sign Language interpreters can be provided on request.
    • When members of the public are selected for participation in research, there is an opportunity to request additional support if required.
      The nature of the research projects may determine the alternative formats in which information is available.
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Staff receive the following training: neurodiversity training, accessibility training, and internal BSL training.
  • Related Access Guides View

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located to the rear right of The Research Rooms as you exit the lift.
    • The toilet with adaptations has a left hand transfer space.
    • The shared step-free toilet facilities are located to the rear right of The Research Rooms as you exit the lift.

Entrance

  • This entrance is located on Oxford Street, at the front of the branch.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • This entrance is signed with 'LLOYDS BANK'.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors at this entrance.
  • The doors open away from you.
  • The width of the opening is 174cm.
  • The doors have a low visual contrast.

Lift

  • The lift surveyed is located to the rear left of the ground floor as you enter the branch.
  • The distance from the branch entrance is 11m.
  • The most accessible route to the lift has step-free level access.
  • The ground, first, mezzanine, and second floors are accessed by this lift.
  • There is not clear signage in the lift lobbies indicating the floor number.
  • The lift door has a high visual contrast.
  • The lift does not have a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a high visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 90cm.
  • The internal dimensions of the lift are 108cm (width) x 140cm (depth).
  • The internal lift control buttons have tactile markings and a high visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator and an audible announcer.
  • Lighting levels were even at the time of the survey.
  • Access to the mezzanine and second floor is by keycard, or by escort.

Entrance (28 Binney Street)

  • This entrance is located on Binney Steet, at the left hand side of the 399 Oxford Street branch of Lloyds Bank.
  • The entrance area is clearly signed.
  • This entrance is signed with 'The Research Rooms'.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is stepped access at the entrance.
  • There are 4 steps with handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 19cm.
  • The depth of the steps is between 30cm and 45cm.
  • There is a buzzer at a height of 144cm.
  • There is a key pad at a height of 154cm.
  • There are double manual doors at this entrance, however one door is locked.
  • The doors open towards you.
  • The doors require effort to open.
  • The width of the opening is 55cm.
  • The doors have a high visual contrast.

Stairs

  • The stairs surveyed are located ahead on the right as you enter the 28 Binney Street entrance.
  • The ground and second floors can be accessed by these stairs.
  • There is clear signage in some of the stairwells indicating the floor number.
  • There are 16 steps between floors.
  • The steps are clearly marked and have a handrail on the left going up.
  • The handrail is easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail does not extend horizontally beyond the first and last step.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 19cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were even at the time of the survey.
  • There are double doors to access the stairwell at the top of the stairs.

Getting Around

  • There is step-free level access throughout all areas.
  • Access throughout may include narrow walkways.
  • There is a high visual contrast between the walls and floor in all areas.
  • There is no (or very little) background noise.
  • Wayfinding signage is not provided.
  • Seating available includes: armchairs and sofas without castors.
  • Lighting levels were even at the time of the survey.

Kitchen

  • The kitchen is located to the right as you exit the lift.
  • There is step-free level access into the kitchen.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • The walls and floor have a high visual contrast.
  • The work surface is 84cm from the floor.
  • A lowered work surface is not available.
  • Overhead and under counter cupboards are available.
  • The sink is 85cm from the floor.
  • A lowered sink is not available.
  • The sink has a lever mixer tap.
  • The height of the counter-top boiled and chilled water tap is 115cm.
  • There are not instructions for use of the counter-top boiled and chilled water tap.
  • Facilities within the kitchen include a fridge and a microwave.
  • Power sockets are not at a suitable height for a wheelchair user.
  • Lighting levels were even at the time of the survey.

Room (Research Room 1)

  • The room is located along the corridor to the right hand side of The Research Rooms.
  • The distance from the lift is 7m.
  • The most accessible route to the room has step-free level access and narrow walkways.
  • There is Braille, tactile and written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 87cm.
  • Internally the door has a high visual contrast.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a low visual contrast.
  • Seating available in the room includes: chairs with armrests, armchairs and sofas without castors.
  • Furniture available in the room includes: coffee tables and height adjustable desks.
  • Some desks are fixed.
  • The height to the top of the desks is between 45cm and 52cm.
  • The clear height under the desks is between 44cm and 50cm.
  • Electric sockets and data points are not in easy reach when seated at desks.
  • The furniture and floor have a medium visual contrast.
  • There is a portable hearing assistance system on request.
  • The hearing assistance system could not be tested at the time of the survey.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.
  • The room has adjustable temperature controls.

Toilet with Adaptations (Left Hand Transfer)

  • Access View
    • The toilet surveyed is located to the rear right of The Research Rooms as you exit the lift.
    • The distance from the lift is 10m.
    • The most accessible route to the toilet has a lift and narrow walkways.
    • There is step-free level access into the facility.
    • There is Braille, tactile, pictorial and written text signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The door is easy to open.
    • The width of the door opening is 97cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 145cm (width) x 244cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 72cm (from the side of the toilet pan).
    • There is a spatula flush on the non-transfer side.
    • There is no horizontal grab rail for the toilet.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 50cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 97cm from the floor.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a low visual contrast.
    • The soap dispenser is 99cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a high visual contrast.
    • The towel dispenser is 95cm from the floor.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high visual contrast.
    • The hand dryer is 74cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a full length mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a sanitary bin.
    • There are no coat hooks.
    • The walls and floor have a low visual contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.