Access Guide
Introduction
- Services / facilities within the building include Hillingdon Shopmobility, shops, cafes and restaurants.
- Related link Hillingdon Shopmobility.
- Https://www.accessable.co.uk/london-borough-of-hillingdon/access-guides/hillingdon-shopmobility
Opening Times
- Monday 09:30 - 19:00.
- Tuesday 09:30 - 19:00.
- Wednesday 09:30 - 19:00.
- Thursday 09:30 - 20:00.
- Friday 09:30 - 19:00.
- Saturday 09:00 - 19:00.
- Sunday 11:00 - 17:00.
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is West Drayton.
- The nearest underground station is Uxbridge.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- The car park is located adjoining the centre.
- The car park type is multi storey.
- There is/are 10+ Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 350cm x 460cm (11ft 6in x 15ft 1in).
- The nearest Blue Badge bay is 5m (5yd 1ft) from the car park entrance.
- The furthest Blue Badge bay is 40m (43yd 2ft) from the car park entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The car park surface is tarmac.
- There is a road to cross between the car park and the entrance.
- The road is generally quiet.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is not a designated drop off point.
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Comments
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- There is also Blue Badge parking available on George Street.
- This is accessed via the Blue Badge parking entrance.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located on High Street.
- There is ramped/sloped access at this entrance.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 147cm.
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Ramp/Slope
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- The ramp/slope is located in front of and immediately beyond the entrance.
- The gradient of the ramp/slope is slight.
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Comments
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- There are two other sets of automatic doors either side of the entrance detailed.
- These automatic doors have an opening width of 140cm.
Outside Access (Atwell's Yard)
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Entrance
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- This information is for the entrance located to the right of the main entrance.
- There is stepped access at this entrance.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
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Step(s)
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- The step(s) is/are located in front of the entrance.
- There is/are 5 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The height of the step(s) is/are 17cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- Handrails are not at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
Outside Access (High Street)
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Entrance
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- This information is for the entrance located on High Street, next to Boots.
- There is ramped/sloped access at this entrance.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 147cm.
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Ramp/Slope
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- The ramp/slope is located in front of and beyond the entrance.
- The gradient of the ramp/slope is slight.
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Comments
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- The two sets of doors on the either side of the automatic doors have a width of 156cm.
Outside Access (Piazza)
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Entrance
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- This information is for the entrance located towards the end of High Street.
- There is ramped/sloped access at this entrance.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 158cm.
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Ramp/Slope
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- The ramp/slope is located in front of and beyond the entrance.
- The gradient of the ramp/slope is slight.
Outside Access (Nash's Yard - Blue Badge Parking Entrance)
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Entrance
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- This information is for the entrance located on George Street.
- There is ramped/sloped or stepped access at this entrance.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 143cm.
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Ramp/Slope
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- The ramp/slope is located leading to the entrance.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on both sides.
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Step(s)
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- The step(s) is/are located in front of the entrance.
- There is/are 6 step(s).
- The step(s) is/are clearly marked.
- The step(s) has/have tactile paving at the top and bottom.
- The height of the step(s) is/are between 15cm and 18cm.
- The height of the step(s) is/are 16cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
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Comments
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- This is the main entrance for the Blue Badge parking area which is to the right of this entrance.
Entrance (Car Park)
- This information is for the entrance located on level 2 of the car park.
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Entrance
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- There is ramped/sloped access at this entrance.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 156cm.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 156cm.
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Ramp/Slope
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- The ramp/slope is located beyond the entrance.
- The gradient of the ramp/slope is slight.
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Comments
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- The Shopmobility office entrance is on the left as you pass through the first set of double doors.
Reception
- The desk/counter is 50m (54yd 2ft) from the main entrance.
- There is not level access to the desk/counter from the entrance.
- The desk/counter is high (110cm+).
- The desk/counter has a low (76cm or lower) section.
- The lighting levels are medium.
- There is a hearing assistance system.
- The type of system is a portable loop.
- Staff are trained to use the system.
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Comments
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- The reception is located on the slope from the main entrance to the upper mall.
- The reception may be relocating elsewhere in the centre soon.
Inside Access
- There is not level access to the service(s).
- This venue does play background music.
- Music is played throughout the venue.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are varied.
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Comments
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- Seating without armrests is available around the centre.
Other Floors (Front Stairs)
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Steps
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- The floors which are accessible by stairs are LG, UG.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium height (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are medium.
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Escalators
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- Escalator(s) can be used to access other floors.
- The floors which are accessible by escalator are LG, UG.
- The escalators steps are clearly marked.
- The foot and head of the escalators are clearly marked.
- The lighting levels are medium.
Lift (Front Lift)
- There is a lift for public use.
- The lift is located to the left at the top of the slope leading from the main entrance.
- The lift is a standard lift.
- The floors which are accessible by this lift are LG, UG.
- The lift is approximately 90m (98yd 1ft) from the main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 110cm (3ft 7in).
- The dimensions of the lift are 180cm x 172cm (5ft 11in x 5ft 8in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is medium.
Other Floors (Rear Stairs)
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Steps
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- The floors which are accessible by stairs are LG, UG, 2, 3, 4, 5, 6.
- There are 15+ steps between floors.
- The steps are not clearly marked.
- The steps are medium height (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are medium.
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Escalators
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- Escalator(s) can be used to access other floors.
- The floors which are accessible by escalator are LG, UG, 1.
- The escalators steps are clearly marked.
- The foot and head of the escalators are clearly marked.
- The lighting levels are medium.
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Comments
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- The escalators are near the Piazza entrance.
Lift (Rear)
- There is a lift for public use.
- The lift is located at the rear of the centre, next to the toilets.
- The lift is a standard lift.
- The floors which are accessible by this lift are LG, UG, 1, 2, 3, 4, 5, 6.
- The lift is approximately 30m (32yd 2ft) from the piazza entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 110cm (3ft 7in).
- The dimensions of the lift are 182cm x 195cm (5ft 12in x 6ft 5in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is medium.
Changing Places
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Location and access
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- The facility is located on the lower ground floor.
- The facility is approximately 35m (38yd 10in) from the High Street entrance.
- There is level access to the facility.
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Dimensions and features
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- You do need a key for the facility.
- It is a radar key.
- The key can be obtained from a member of staff.
- The door opens inwards.
- The door is not push pad activated.
- The width of the door is 95cm (3ft 1in).
- The dimensions of the facility are 300cm x 500cm (9ft 10in x 16ft 5in).
- The facility changing bench height is adjustable.
- The facility changing bench is wall mounted.
- The length of the facility changing bench is 190cm (6ft 3in).
- The facility hoist is powered overhead.
- The overhead hoist covers all areas in cubicle.
- The sling is attached to the hoist by hook and loop.
- The facility toilet has a transfer space on both sides.
- The transfer space on the left as you face the toilet is 110cm (3ft 7in).
- The transfer space on the right as you face the toilet is 130cm (4ft 3in).
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall mounted grab rails are on both sides.
- Drop down rails are provided for the toilet.
- As you face the toilet the drop down rail(s) is/are on both sides.
- The type of wash basin is adjustable.
- Wall mounted grab rails are available at the wash basin.
- As you face the wash basin, the wall mounted grab rails are on both sides.
- Disposal facilities are available.
- A privacy screen is available.
- Wide tear off paper roll is available.
- The facility has a non-slip floor.
- A functioning emergency alarm is available.
Parent and Baby Room
- There is a parent and baby room for public use.
- The parent and baby room is located on the upper level of the shopping centre, to the right of the public toilets.
- The parent and baby room is approximately 28m from the lift.
- There is step-free access to the parent and baby room.
- Staff do not need to be notified for use of the room.
- There is pictorial signage on or near the parent and baby room door.
- The baby change table is set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- There are disposal facilities in the parent and baby room.
- There is a wash basin in the parent and baby room.
- The height of the wash basin is 86cm.
- The wash basin tap type is sensor.
- There is a/are chair(s) in the parent and baby room.
- There is not a chair with armrests on both sides.
- There is a toilet in the parent and baby room.
- The lighting levels are good.
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Comments
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- There is an identical Parent and Baby room on the lower level.
Toilet with Adaptations
- Accessible toilet facilities are available.
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Location and Access
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- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 40m (43yd 2ft) from the piazza entrance.
- This accessible toilet is located on the upper ground level, just beyond the lifts.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from reception.
- The door opens outwards.
- The door is locked by a lever twist.
- The width of the accessible toilet door is 90cm (2ft 11in).
- The door is heavy.
- The dimensions of the accessible toilet are 144cm x 181cm (4ft 9in x 5ft 11in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 74cm (2ft 5in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 46cm (1ft 6in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is not placed higher than 100cm (3ft 3in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is fair.
- There is a medium colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is fair.
- There is a fair colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is fair.
- The lighting levels are bright.
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Comments
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- There are two accessible toilets located next to each other on the lower ground and upper ground floors.
- One requires a Radar key and one does not.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located next to the lift at the rear of the centre.
- The female and male toilets are approximately 40m (43yd 2ft) from the piazza entrance.
- Inside the venue, there is level access to the female and male toilets.
- Lighting levels are medium.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.