You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include Hillingdon Shopmobility, shops, cafes and restaurants.
• Related link Hillingdon Shopmobility.
• Https://www.accessable.co.uk/london-borough-of-hillingdon/access-guides/hillingdon-shopmobility

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 09:30 - 19:00.
• Tuesday 09:30 - 19:00.
• Wednesday 09:30 - 19:00.
• Thursday 09:30 - 20:00.
• Friday 09:30 - 19:00.
• Saturday 09:00 - 19:00.
• Sunday 11:00 - 17:00.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is West Drayton.
• The nearest underground station is Uxbridge.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is located adjoining the centre.
  • The car park type is multi storey.
  • There is/are 10+ Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 350cm x 460cm (11ft 6in x 15ft 1in).
  • The nearest Blue Badge bay is 5m (5yd 1ft) from the car park entrance.
  • The furthest Blue Badge bay is 40m (43yd 2ft) from the car park entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The car park surface is tarmac.
  • There is a road to cross between the car park and the entrance.
  • The road is generally quiet.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • There is also Blue Badge parking available on George Street.
  • This is accessed via the Blue Badge parking entrance.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located on High Street.
  • There is ramped/sloped access at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 147cm.
• Ramp/Slope View
  • The ramp/slope is located in front of and immediately beyond the entrance.
  • The gradient of the ramp/slope is slight.
• Comments View
  • There are two other sets of automatic doors either side of the entrance detailed.
  • These automatic doors have an opening width of 140cm.

You are on Outside Access (Atwell's Yard). Skip to the next section.

Outside Access (Atwell's Yard)

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• Entrance View
  • This information is for the entrance located to the right of the main entrance.
  • There is stepped access at this entrance.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
• Step(s) View
  • The step(s) is/are located in front of the entrance.
  • There is/are 5 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 17cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.

You are on Outside Access (High Street). Skip to the next section.

Outside Access (High Street)

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• Entrance View
  • This information is for the entrance located on High Street, next to Boots.
  • There is ramped/sloped access at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 147cm.
• Ramp/Slope View
  • The ramp/slope is located in front of and beyond the entrance.
  • The gradient of the ramp/slope is slight.
• Comments View
  • The two sets of doors on the either side of the automatic doors have a width of 156cm.

You are on Outside Access (Piazza). Skip to the next section.

Outside Access (Piazza)

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• Entrance View
  • This information is for the entrance located towards the end of High Street.
  • There is ramped/sloped access at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 158cm.
• Ramp/Slope View
  • The ramp/slope is located in front of and beyond the entrance.
  • The gradient of the ramp/slope is slight.

You are on Outside Access (Nash's Yard - Blue Badge Parking Entrance). Skip to the next section.

Outside Access (Nash's Yard - Blue Badge Parking Entrance)

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• Entrance View
  • This information is for the entrance located on George Street.
  • There is ramped/sloped or stepped access at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 143cm.
• Ramp/Slope View
  • The ramp/slope is located leading to the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
• Step(s) View
  • The step(s) is/are located in front of the entrance.
  • There is/are 6 step(s).
  • The step(s) is/are clearly marked.
  • The step(s) has/have tactile paving at the top and bottom.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 16cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
• Comments View
  • This is the main entrance for the Blue Badge parking area which is to the right of this entrance.

You are on Entrance (Car Park). Skip to the next section.

Entrance (Car Park)

• This information is for the entrance located on level 2 of the car park.

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• Entrance View
  • There is ramped/sloped access at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 156cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 156cm.
• Ramp/Slope View
  • The ramp/slope is located beyond the entrance.
  • The gradient of the ramp/slope is slight.
• Comments View
  • The Shopmobility office entrance is on the left as you pass through the first set of double doors.

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 50m (54yd 2ft) from the main entrance.
• There is not level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are medium.
• There is a hearing assistance system.
• The type of system is a portable loop.
• Staff are trained to use the system.

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• Comments View
  • The reception is located on the slope from the main entrance to the upper mall.
  • The reception may be relocating elsewhere in the centre soon.

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service(s).
• This venue does play background music.
• Music is played throughout the venue.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are varied.

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• Comments View
  • Seating without armrests is available around the centre.

You are on Other Floors (Front Stairs). Skip to the next section.

Other Floors (Front Stairs)

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• Steps View
  • The floors which are accessible by stairs are LG, UG.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are medium.
• Escalators View
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are LG, UG.
  • The escalators steps are clearly marked.
  • The foot and head of the escalators are clearly marked.
  • The lighting levels are medium.

You are on Lift (Front Lift). Skip to the next section.

Lift (Front Lift)

• There is a lift for public use.
• The lift is located to the left at the top of the slope leading from the main entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are LG, UG.
• The lift is approximately 90m (98yd 1ft) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 180cm x 172cm (5ft 11in x 5ft 8in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Other Floors (Rear Stairs). Skip to the next section.

Other Floors (Rear Stairs)

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• Steps View
  • The floors which are accessible by stairs are LG, UG, 2, 3, 4, 5, 6.
  • There are 15+ steps between floors.
  • The steps are not clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are medium.
• Escalators View
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are LG, UG, 1.
  • The escalators steps are clearly marked.
  • The foot and head of the escalators are clearly marked.
  • The lighting levels are medium.
• Comments View
  • The escalators are near the Piazza entrance.

You are on Lift (Rear). Skip to the next section.

Lift (Rear)

• There is a lift for public use.
• The lift is located at the rear of the centre, next to the toilets.
• The lift is a standard lift.
• The floors which are accessible by this lift are LG, UG, 1, 2, 3, 4, 5, 6.
• The lift is approximately 30m (32yd 2ft) from the piazza entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 182cm x 195cm (5ft 12in x 6ft 5in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Changing Places. Skip to the next section.

Changing Places

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• Location and access View
  • The facility is located on the lower ground floor.
  • The facility is approximately 35m (38yd 10in) from the High Street entrance.
  • There is level access to the facility.
• Dimensions and features View
  • You do need a key for the facility.
  • It is a radar key.
  • The key can be obtained from a member of staff.
  • The door opens inwards.
  • The door is not push pad activated.
  • The width of the door is 95cm (3ft 1in).
  • The dimensions of the facility are 300cm x 500cm (9ft 10in x 16ft 5in).
  • The facility changing bench height is adjustable.
  • The facility changing bench is wall mounted.
  • The length of the facility changing bench is 190cm (6ft 3in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in cubicle.
  • The sling is attached to the hoist by hook and loop.
  • The facility toilet has a transfer space on both sides.
  • The transfer space on the left as you face the toilet is 110cm (3ft 7in).
  • The transfer space on the right as you face the toilet is 130cm (4ft 3in).
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • Drop down rails are provided for the toilet.
  • As you face the toilet the drop down rail(s) is/are on both sides.
  • The type of wash basin is adjustable.
  • Wall mounted grab rails are available at the wash basin.
  • As you face the wash basin, the wall mounted grab rails are on both sides.
  • Disposal facilities are available.
  • A privacy screen is available.
  • Wide tear off paper roll is available.
  • The facility has a non-slip floor.
  • A functioning emergency alarm is available.

You are on Parent and Baby Room. Skip to the next section.

Parent and Baby Room

• There is a parent and baby room for public use.
• The parent and baby room is located on the upper level of the shopping centre, to the right of the public toilets.
• The parent and baby room is approximately 28m from the lift.
• There is step-free access to the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is pictorial signage on or near the parent and baby room door.
• The baby change table is set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 86cm.
• The wash basin tap type is sensor.
• There is a/are chair(s) in the parent and baby room.
• There is not a chair with armrests on both sides.
• There is a toilet in the parent and baby room.
• The lighting levels are good.

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• Comments View
  • There is an identical Parent and Baby room on the lower level.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 40m (43yd 2ft) from the piazza entrance.
  • This accessible toilet is located on the upper ground level, just beyond the lifts.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from reception.
  • The door opens outwards.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 90cm (2ft 11in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 144cm x 181cm (4ft 9in x 5ft 11in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 74cm (2ft 5in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is fair.
  • There is a medium colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • There is a fair colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is fair.
  • The lighting levels are bright.
• Comments View
  • There are two accessible toilets located next to each other on the lower ground and upper ground floors.
  • One requires a Radar key and one does not.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located next to the lift at the rear of the centre.
  • The female and male toilets are approximately 40m (43yd 2ft) from the piazza entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels are medium.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.