Skip to main content
The new name for DisabledGo

Search for accessible places to go

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Richmond Park

Sawyer's Hill, Richmond, TW10 5HS

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 9 toilets with adaptations.
    • The toilets with adaptations are located at Kingston Gate, Ham Gate, Pembroke Lodge, Petersham Gate, Richmond Gate, Sheen Gate and Robin Hood Gate.
    • The transfer space varies between toilets with adaptations.
    • Ambulant toilet facilities are located at Kingston Gate.
    • Female and male step-free standard toilet facilities are located at Pembroke Lodge, Petersham Gate, Richmond Gate, Sheen Gate, Roehampton Gate and Robin Hood Gate.
    • Shared step-free standard toilet facilities are located at Kingston Gate.
  • Changing Facilities View
    • Parent and baby changing facilities are located at Kingston Gate, Ham Gate, Pembroke Lodge, Petersham Gate, Sheen Gate and Robin Hood Gate.

Access Points

  • Access Points View
    • There are 11 access points to Richmond Park.
    • The access points are located on Queen's Road, Ham Gate Avenue, Petersham Road, Sawyer's Hill, Chisholm Road, Cambrian Road, Sheen Lane, Priory Lane, Robin Hood Gate and Ladderstile Ride.
    • There are 11 access points with step-free access located at Kingston Gate, Ham Gate, Petersham Gate, Richmond Gate, Bishop's Gate, Cambrian Gate, Bog Gate, Sheen Gate, Roehampton Gate, Robin Hood Gate and Ladderstile Gate.
    • The approach to the access points may include uneven surfaces.
    • Some access points are clearly signed.
    • The access points include open gaps, single gates and kissing gates.
    • Some gaps are at least 150cm wide.
    • Some gates are at least 100cm wide.

Parking (Peg's Pond - Blue Badge Only)

  • Car Park View
    • The car park is located off Queen's Road.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 14 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked and signposted.
    • The surveyed Blue Badge parking bay dimensions are 250cm (width) x 590cm (depth).
    • The dimensions of the designated Blue Badge parking bays vary in size.
    • There is a marked zone to both sides but not at the rear.
    • The width of the marked zone is 100cm.
    • The nearest designated bay is 8m from Peg's Pond Gate.
    • This route has uneven surfaces and bollards.
  • Charges and Restrictions View
    • This car park is for Blue Badge holders only.
    • Parking is free for all users.
  • Electric Vehicle Charging Points View
    • Electric Vehicle charging points are not available.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Parking (Kingston Gate)

  • Car Park View
    • The car park is located on Broomfield Hill.
    • The car park is open air/surface.
    • The car park surface consists of loose chippings.
    • There are 2 designated Blue Badge parking bays available.
    • The Blue Badge bays are signposted but have no markings.
    • The nearest designated bay is 10m from car park entrance.
    • The most accessible route from the Blue Badge parking has a slight slope.
    • This route has uneven surfaces.
  • Charges and Restrictions View
    • Parking is free for all users.
  • Electric Vehicle Charging Points View
    • Electric Vehicle charging points are not available.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Outdoor Spaces

  • About View
    • The following is available in this area: a playground and parkland.
  • Getting Around View
    • There are surfaced footpaths throughout.
    • Surfaced footpaths consist of: tarmac.
    • The majority of the surfaced footpaths are wide enough for wheelchair users.
    • Some footpaths have sections with potential obstacles such as: uneven surfaces.
    • There are also unsurfaced paths/trails throughout.
    • Path or trail surfaces consist of: grass, gravel and compact gravel.
    • The majority of the unsurfaced footpaths are wide enough for wheelchair users.
    • Some paths/trails have sections with: uneven surfaces.
    • There are some seats situated along the paths for people to rest.
    • There is not step-free level access throughout.
    • The following areas have step-free access via slopes: areas throughout the park.
  • Playground View
    • The playground is accessed via a gate.
    • The width of the opening is 106cm.
    • The play equipment is within easy reach for seated and standing users and users of different heights.
    • The following play experiences are available: swinging, sliding, rocking, rotating, climbing, balancing, crawling, viewing, sensory (visual, audible, or tactile) and social play (e.g. water or sand pits, talk tubes, hopscotch, roundabouts, see-saws).
    • Routes around the play equipment are firm and even.
    • The majority of routes around the play equipment are at least 150cm wide.
    • The playground is located next to Petersham Gate.

Eating and Drinking (Roehampton Gate Cafe)

  • Location and Access View
    • There is step-free access via ramp into this area.
    • The ramp has a slight gradient.
    • The ramp is between 75cm and 150cm wide.
    • There are no handrails for the ramp.
    • There is a single manual door.
    • The door is permanently held open.
    • The width of the opening is 95cm.
    • There is a small lip on the threshold of the opening.
    • The door has a low colour contrast.
  • Order and Payment View
    • This area has a counter where food and drink can be ordered.
    • The service counter was surveyed.
    • The counter is located at the rear of the cafe.
    • There is step-free level access to the counter.
    • The height of the counter is 85cm.
    • There is not a lowered section at the counter.
    • The card payment machine is at a height of 85cm.
    • The payment machine is portable.
  • Service View
    • This area also has staff who can provide assistance with ordering.
    • Full table service is not available.
    • Menu types include: wall-mounted.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws, takeaway cups and takeaway cutlery.
    • There is not a hearing assistance system.
  • Seating Area View
    • The seating area is both inside and outside.
    • The outdoor seating area is uncovered.
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The walls and floor have a high colour contrast.
    • Some flooring is shiny.
    • Seating available in this area includes: benches.
    • Some seating is fixed.
    • Furniture available in this area includes: tables.
    • Some tables are fixed.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels vary due to the size of the space.

Shop (Visitor Centre)

  • Access to the Shop View
    • There is step-free access via a very easy slope into the shop.
    • There are double manual doors.
    • The doors are permanently held open.
    • The width of the opening is 145cm.
    • The doors have a high colour contrast.
  • Shop View
    • There is step-free level access throughout all areas.
    • The majority of main aisle widths are between 150cm - 180cm.
    • The majority of product aisle widths are between 120cm - 150cm.
    • Some aisles did have obstructions at the time of the survey, these included: product displays.
    • Some flooring is shiny.
    • There is no (or very little) background noise.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • Payment Counters and Checkouts View
    • The payment counter is located to the right from the visitor centre entrance.
    • Signage is not provided for the counter.
    • The height of the counter is 93cm.
    • There is not a lowered section at the counter.
    • The card payment machine is at a height of 93cm.
    • The payment machine is portable.
    • There is not a hearing assistance system.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Toilet with Adaptations (Pembroke Lodge Toilet Block - Right Hand Transfer)

  • Location View
    • The toilet surveyed is located at Pembroke Lodge Toilet Block.
    • The distance from Pembroke Lodge car park is 8m.
  • Route View
    • The most accessible route to the toilet has a slight slope.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free access via a very easy slope into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The door requires effort to open.
    • The width of the opening is 93cm.
    • The door has a lever twist lock.
    • Internally the door has a high colour contrast.
    • There is a grab rail on the internal door, with a medium colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 164cm (width) x 215cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 92cm (from the side of the toilet pan).
    • There is a lever flush for the toilet.
    • The flush is on the non-transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 45cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 90cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 81cm from the floor.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser.
    • The soap dispenser can be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 88cm from the floor.
    • There is a wall mounted towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The towel dispenser has a high colour contrast.
    • The towel dispenser is 90cm from the floor.
    • There is not a hand dryer.
    • There is no emergency alarm.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 95cm.
    • The walls and floor have a high colour contrast.
    • Lighting levels were low at the time of the survey.

Access Point (Kingston Gate Toilet Block and Cafe)

  • Access Point View
    • This access point is located at Kingston Gate.
    • The access point is clearly signed.
    • There is step-free level access at the access point.
    • There is a single gate at this access point.
    • The gate opens away from you.
    • The gate requires effort to open.
    • The width of the opening is 145cm.
    • The gate has a low colour contrast.
    • There is step-free access via a slope as you enter.
    • The slope has a slight gradient.

Toilet with Adaptations (Kingston Gate Toilet Block - Left Hand Transfer)

  • Location View
    • The toilet surveyed is located in the Kingston Gate Toilet Block.
    • The distance from the toilet block and the cafe access gate is 6m.
  • Route View
    • The most accessible route to the toilet has a slight slope.
    • There is a manual door along the most accessible route.
    • This route has uneven surfaces.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The door is easy to open.
    • The width of the opening is 92cm.
    • The door has a locking handle (with a RADAR key to access).
    • Internally the door has a high colour contrast.
    • There is a grab rail on the internal door, with a high colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 140cm (width) x 240cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 73cm (from the side of the toilet pan).
    • There is a spatula flush for the toilet.
    • The flush is on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a low colour contrast.
    • The toilet roll holder is 110cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 75cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a high colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a medium colour contrast.
    • The soap dispenser is 110cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low colour contrast.
    • The hand dryer is 90cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a long mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin.
    • There are multiple coat hooks.
    • The coat hooks are 126cm and 160cm from the floor.
    • The walls and floor have a high colour contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Eating and Drinking (Kingston Gate Kiosk)

  • Location and Access View
    • The Kingston Gate Kiosk is located next to Kingston Gate.
    • The most accessible route has a slight slope.
    • There is a manual door along the most accessible route.
    • This route has uneven surfaces.
    • There is step-free level access into this area.
    • There are double manual doors.
    • The doors are permanently held open.
    • The width of the opening is 195cm.
    • There is a small lip on the threshold of the opening.
    • The doors have a medium colour contrast.
  • Order and Payment View
    • This area has a counter where food and drink can be ordered.
    • The service counter was surveyed.
    • The counter is located ahead from the kiosk entrance.
    • There is step-free level access to the counter.
    • The height of the counter is 120cm.
    • There is a lowered section at the counter.
    • The height of the lowered section is 92cm.
    • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The card payment machine is at a height of 120cm.
    • The payment machine is portable.
  • Service View
    • This area also has staff who can provide assistance with ordering.
    • Menu types include: wall-mounted.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws, takeaway cups and takeaway cutlery.
    • There is not a hearing assistance system.
    • There are also kiosks located at Broomfield Hill, Pen Ponds, Ham Gate and Pembroke Lodge (pictured).