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Departure Lounge and Departure Gates 1 and 2a

London City Airport, Royal Docks, London, E16 2PX

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Access Guide

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Getting Here

  • By Road View
    • London City Airport is located in East London, in the Royal Docks, off the A1020.
    • London City Airport offers 30 minutes of free parking to Blue Badge holders, please follow signs to the Pick Up Area. If you are being dropped off by car, a convenient place to do so is the Drop Off Area in front of the Terminal building. London City Airport has an Onsite Car Park
  • By Bus View
    • There is a bus stop within 150 metres of the venue.
    • There are bus stops directly next to the airport, Step-free wheelchair access is available on the buses serving the airport.
  • By DLR View

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs.
  • To obtain mobility aids please contact from the information desk in the main concourse or by contacting any of the PRM (Special Assistance) staff.
  • Passengers requiring assistance will be taken to aircraft using lifts to access the apron, buses to access the far gates, and stair climbers to access the aircraft. Passengers requiring assisted access are collected from the Priority Seating in the Departures Lounge by PRM staff. There are also wheelchairs available to help PRM staff assist passengers.

Security

Departure Lounge

  • Access View
    • There is step-free access throughout the departure lounge.
  • Circulation View
    • The type of flooring in this area is vinyl and tiles.
    • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
    • There are seats with armrests on both sides at regular intervals.
    • There is designated seating available for people with reduced mobility.
    • The lighting levels are moderate to good.
  • Information View
    • Departures information boards are available.
    • There are not audible announcements in this area.
  • Signage View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
    • Dementia friendly signage is not provided.
  • Audio View
    • This venue does play background music in public areas.

Eating and Drinking (Cabin Restaurant)

  • The following information is for the restaurant/bar.
  • Full table service is available.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests.
  • The distance between the floor and the lowest table is 70cm (2ft 4in).
  • The distance between the floor and the highest table is 72cm (2ft 4in).
  • The standard height for tables is 72cm.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • There is ample room for a wheelchair user to manoeuvre.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is main meals, hot and cold snacks.
  • Comments View
    • The Cabin Restaurant is located opposite the exit from Security.
    • There are charging points located throughout the restaurant bar area, including on the high tables, which are 105cm high.
    • The height of the service counter is 105cm.
    • Flight information boards are also located throughout the restaurant bar.

WH Smith

  • WH Smith is located to the side of the departure lounge.
  • The entrance has no doors, there is level access throughout, and there is room for wheelchair users to manoeuvre through the store.
  • The counter is 105cm high
  • There are also self-service machines, the height of the controls are between 90cm high and 125cm high.
  • There is a flight information board just outside the store.

Aelia Duty Free

  • The duty free shop is located ahead as you enter from security.
  • The entrance has no door and there is level access throughout.
    There is room for wheelchair users to manoeuvre throughout the store.
  • The shop also offers a collect on return service, where passengers travelling within the EU can pay for goods on departure and arrange to collect them on arrival at London City Airport.
    The height of the counter is 80cm.
  • The main counter has a flight information board behind it and also placed around the shop.
    The flooring is tiled.

Inmotion

  • Inmotion is located opposite the Aelia Duty Free shop.
  • The entrance has no doors, and there is level access throughout.
  • None of the aisles are wide enough for wheelchair access.
  • The height of the sales counter is 95cm.
  • There is not a lowered section of the counter.
  • There is not a hearing assistance system at the counter.

Eating and Drinking (Soul + Grain)

  • The following information is for the café.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The distance between the floor and the lowest table is 103cm (3ft 5in).
  • The distance between the floor and the highest table is 104cm (3ft 5in).
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • There is ample room for a wheelchair user to manoeuvre.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is sandwiches, hot and cold snacks and meals.

Boots

  • Boots is located at the far end of the departure lounge, opposite Gate 2a.
  • The entrance has no doors, there is level access throughout, and there is room for wheelchair users to manoeuvre through the store.
  • The counter is 100cm high, and a portable hearing loop is available.

Eating and Drinking (Caffe Nero)

  • The following information is for the café.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The standard height for tables is 110cm.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • There is ample room for a wheelchair user to manoeuvre.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is sandwiches, hot and cold snacks.

Eating and Drinking (The City Bar)

  • The following information is for the bar.
  • The bar does serve food.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is main meals and salads.

Priority Seating - Departure Gate 2a

  • There is additional priority seating located at the far end of the departure lounge, next to Gate 2a.
  • This is sofa seating.
  • Seating is 48cm high and has armrests.
  • It is 57 metres from the information desk and priority seating.
  • It is for the use of passengers awaiting assistance onto the aircraft, as it is closest to the departure gates.

Accessible Toilet(s) (near Cabin Restaurant - Left Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located next to the Cabin Restaurant.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is high.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a lever twist.
    • The width of the accessible toilet opening is 86cm (2ft 10in).
    • The contrast between the internal door and wall is high.
    • The door does not have a horizontal grab rail.
  • Toilet Features View
    • The dimensions of the accessible toilet are 150cm x 220cm (4ft 11in x 7ft 3in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 82cm (2ft 8in).
    • The transfer space is obstructed by a sanitary bin.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a push button flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is high.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is high.
    • The contrast between the walls and floor is low.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary, nappy/incontinence items bin and general waste (with no lid) disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 105cm from the floor.
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is a shelf within the accessible toilet.
    • The shelf has the minimum dimensions of 12.5cm x 40cm.
    • The shelf is at a height of 74cm.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • The toilet seat colour contrast is high.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The contrast between the toilet roll holder and the wall is high.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
    • The wash basin tap type is sensor.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 100cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 106cm (3ft 6in).
    • The contrast between the towel dispenser and the wall is high.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The contrast between the hand dryer and the wall is high.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby change table available.
    • The height of the baby change table is 75cm.
  • Comments View
    • There are two shelves within the accessible toilet one next to the toilet and one next to the door.
    • The height of the shelf next to the toilet is 88cm and the dimensions of the shelf are 15cm x 25cm.
    • The height of the shelf next to the door is 74cm and the dimensions of the shelf are 15cm x 40cm.

Standard Toilet(s) (near Cabin Restaurant)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located next to the Cabin Restaurant.
    • There is step-free access into the toilet(s).
    • The colour contrast between the external toilet door(s) and wall(s) is high.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is available.
    • There are horizontal wall mounted rails available on both sides of the toilet.
    • There is a/are vertical wall mounted rail(s) on the right as you face the toilet.
    • The height of the wash basin(s) is 80cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are moderate to good.

Standard Toilet(s) (next to Caffe Nero - Closed for Refurbishments)

  • Standard toilet facilities are available.
  • The nearest standard toilet(s) is/are located next to the Cabin Restaurant.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located next to Caffe Nero.
    • There is step-free access into the female and male toilet(s).
    • An ambulant toilet with wall-mounted grab rails is available.
    • Lighting levels are good.
  • Baby Change Facilities View
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
  • Comments View
    • These toilets were closed for refurbishments at the time of the visit in September 2023.

Departure Gate(s) (1 and 2a)

  • Departure Gate Details View
    • A documentation check desk is available at gate(s) 1 and 2a.
    • The height of the documentation check desk(s) is medium height (87cm - 94cm).
    • There are double, automatic doors with an opening width of 75cm+ exiting the departure gate(s) waiting area(s).
  • Boarding View
    • There is stepped access to the doors that lead out to the tarmac.
    • There is a single, automatic door with an opening width of 75cm+ for access to the tarmac.
    • There is ramped/sloped to the aircraft via the tarmac from departure gate(s) 1 and 2a.
    • There is not an Ambulift available.
    • The accessibility of the individual aircraft varies depending on the provider. Please contact your airline company prior to booking for more information.

Departure Gates 2b to 14 and 21 to 24