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Immigration and Passport Control

London City Airport, Royal Docks, London, E16 2PX

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Access Guide

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International Arrivals

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs.
  • To obtain mobility aids please contact from the information desk in the main concourse or by contacting any of the PRM (Special Assistance) staff.
  • Passengers requiring assistance will be taken to aircraft using lifts to access the apron, buses to access the far gates, and stair climbers to access the aircraft. Passengers requiring assisted access are collected from the Priority Seating in the Departures Lounge by PRM staff. There are also wheelchairs available to help PRM staff assist passengers.

Outside Access (Immigration)

  • This information is for the entrance located at the far end of the International Arrivals corridor.
  • There is level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 120cm (3ft 11in).

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • The lighting levels are good.
  • Wayfinding signage is available.
  • The type of flooring in walkways and corridors is vinyl/laminate and tiles.
  • Comments View
    • Wheelchair users and passengers being assisted through the airport will be directed to use Immigration Desk 1.
    • Other passengers will have to use the queuing system, shown in photograph 2.
    • Passengers who are a passport holder of a country in the European Economic Area (EEA) - including the UK - or Switzerland; and have the EEA chip logo on their passport, can also use the E-Passport Readers.

Immigration Desks

  • The Immigration Desks are approximately 30 metres from the Immigration Entrance.
  • There is level access to the desks.
  • The desks are high.
  • The desks do not have a lowered section.
  • The gap between desks is 93cm wide.
  • The entrance to International Baggage Reclaim is 10 metres from Desk 1.

E-Passport Readers

  • E-Passport readers are also available in this area.
  • The barriers for these readers are 45cm wide.
  • The system uses facial recognition technology to compare your face to the photograph recorded on the 'chip' in your passport. Once the checks are made, the gates will open automatically for you to go through.
  • To use the gates you need to be able to stand so the software can take your picture.

International Baggage Reclaim